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ONLINEwww.noordeloos.cc [email protected]
TELEPHONE+ 45 52900201 Skype: coachmn
ADDRESSBlegindvej 44C 8362 Hørning Denmark
THE CO
ACHIN
G CLIN
IC
Leadership Effectiveness & Organizational Performance
Guaranteed. Measurable. Results.
The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity.
Peter Drucker
CFO
What happens if we invest in
our people and then they
leave?
CEO
What happens if we don’t, and then they stay?
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The Coaching Clinic 3
During the first decade of Google, its company culture and approach to management, were dominated by the quirks and paradigms of smart engineers and highly educated technical specialists. Then, in 2008, Google launched Project Oxygen in an attempt to address a culture and management crisis. They spent years analyzing a mountain of HR and business performance data to determine what behaviors make for a successful manager. The results shocked many: the first seven items on the top ten list of qualities of successful managers at this tech giant were all soft skills. And on top of the list? Coaching skills....
In my own work with technical experts in knowledge organizations, I too see that great employees don’t automatically make great managers. Instead of putting people with outstanding technical skills in management positions and hope for the best, successful organizations ensure they actually have people there with the tools and skills needed for effective leadership.
The Coaching Clinic™ is a two-day course that provides technical experts and both seasoned and emerging leaders with an easy-to-implement process for taking a coach approach in their role as manager within the organization.
This program is NOT about becoming a
full-time, certified coach. This course is for professionals to become more effective in their roles as managers and getting better results through a coaching mindset and skills.
For example, a common challenge for knowledge workers as managers is that under stress they tend to take up more and more work themselves. These same managers would greatly increase their effectiveness by relying more on others, not just themselves, to deliver results. This requires delegating and coaching instead of micro-managing, even when they think they have more knowledge or better answers.
Modern knowledge organizations put increasing pressure on technical experts to serve as leaders of people, not mere managers of projects. The Coaching Clinic equips managers to engage in workplace conversations so that team members have the motivation, clarity and confidence they need to take initiative. As a result, they enable staff to think, innovate and do more of the heavy lifting in support of the organization’s results.
The Coaching Clinic helps managers to get comfortable with, and develop a team culture for, giving and receiving feedback. Being able to give actionable feedback and feedforward like a coach is the strongest tool in one’s management toolbox. In my experience, it is also the skill that most managers struggle with.
Marco Noordeloos Coach l Trainer l Facilitator
Do managers in your organization have the tools and mindset they need to effectively lead a modern, knowledge-driven workforce?
Business Case
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The Coaching Clinic effectively combines theory with practice through a mix of learning formats based on best practices from adult education and experiential learning. During two dynamic training days, each participant engages in a minimum of 10 coaching sessions as a coach, as a coachee, and as an observer. This is a hands-on learning experience!
Though I tailor each course to the specific needs and context of client organizations, the following are the five content areas that form the foundation for each Coaching Clinic:
1. Being a Coach Coaching hinges around trust. The Coaching Clinic therefore starts with an exploration of what it takes to build trust and how to create a coaching environment. We look at the impact of our intentions, our relationships, and our language on building trust. Each participant assesses what personal shifts need to happen for them to become a more effective manager-coach.
2. Coaching Conversation Model Participants will learn a practical and proven five-step model for effective
Objectives & ContentThe Coaching Clinic equips technical experts to become more effective in their roles as (senior) managers through a coaching mindset and toolbox.
• learn and experience a proven and practical model for coaching conversations in the workplace
• practice advanced interpersonal skills, and learn how to listen and ask questions like a coach
• become a more effective manager who can develop rapport and trust with diverse colleagues
• prepare to apply a coaching approach into your management roles at work
5Noordeloos.cc The Coaching Clinic
“FIVE STARS ALL THE WAY. WE GOT DEEP INTO THE MATERIALS BUT IT DIDN’T FEEL DENSE. THE COACHING CLINIC WAS EXTREMELY WELL-PACED
AND FACILITATED.”
Steve Smith Regional Program Director
Africa Lead
coaching conversations in the workplace. They will practice this model along with powerful questions to ask at each step in the coaching conversation.
3. Coaching Skills Participants learn a set of powerful coaching skills that are essential for today’s manager-coach. These include: Contextual Listening, Discovery Questioning, Giving Feedback and Acknowledging, And they’ll get to put all this into practice right away in actual coaching conversations.
4. Personal Styles In an interdisciplinary and international work environment, managers can simply not afford to be able to connect with just a few people and not with others. The Personal Coaching Styles Inventory (PCSI) helps managers understand their own communication style(s) and that of others. Recognizing these style distinctions can make a significant difference in their approach to people as it enables them to choose most effective mode for building rapport, asking questions and connecting with others.
5. Coaching in Organizations The purpose of the Coaching Clinic is to bring about meaningful change and results in the workplace. Throughout the training, participants will capture key insights and commitments to implement coaching in their jobs in an Action Plan. This includes actionable topics as how to coach for staff commitment, and any barriers or challenges to coaching and how to address these.
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The Coaching Clinic teaches practical coaching skills you can apply immediately and confidently in your organization.
Public programs I offer public programs several times per year in Africa, Asia, and Europe. These courses attract technical experts and middle and senior managers from a wide range of organizations and sectors. This diversity of experiences and perspectives, combined with a safe, supportive learning environment make for a rich and transformational learning experience.
For dates, venues and registration details of upcoming public Coaching Clinics, see: www.noordeloos.cc
In-house programsIn-house Coaching Clinics allow for more customization and focused discussions to suit the specific context of the client organization. Not only is this an effective intervention for developing a coaching culture and skill-set, the learning with colleagues also makes for a powerful team and trust building event. I typically recommend a minimum of 12 and maximum of 24 participants.
To discuss a Coaching Clinic at your organization, contact me at: [email protected]
Can you really teach old-school managersto coach their employees? Absolutely!
7Noordeloos.cc The Coaching Clinic Audience & Formats
My Coaching Clinics are tailored to technical experts in supervisory and (senior) management roles, including scientists, engineers, and specialists from the fields of e.g. law, medical, and IT.
The program is also suitable and relevant for HR staff and others responsible for improving internal communication, collaboration and building a coaching culture within their organization.
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Feedback from 500+ participants:THE COURSE WAS WELL-ORGANIZED AND EASY TO FOLLOW.
I WILL APPLY THE KNOWLEDGE AND SKILLS IN MY WORK.
THE TRAINER WAS KNOWLEDGEABLE AND ARTICULATE.
I ENHANCED MY KNOWLEDGE AND SKILLS IN COACHING.
THE COURSE CONTENT WAS RELEVANT TO MY WORK.
USAID's Africa Lead Program - Kenya & Ghana• “The training materials were very professional and so was the
delivery method. The role plays and videos were very useful.” • “The facilitator was clear, to the point, and just overall excellent
in delivering the training. The whole process was seamless and I loved every bit of the training."
Bioversity International - Italy• “I have learned a lot. I just wish I had taken this course earlier in
my career.”• “Marco, you’re a great coach and your responses to questions were
genuine and based on lots of experience”.
Technical Centre for Agricultural & Rural Cooperation (CTA) - Netherlands• “This program was an eye-opener, with very good exercises.”• “The course was very useful. It will help me both in my work and
my personal life.”
International Water Management Institute (IWMI) - Sri Lanka• “This course is excellent and I suggest other managers also take
this training.”• “I learned the difference between coaching and managing. This
may be a turning point for my team leadership."
International Center for Agricultural Research in the Dry Areas (ICARDA) - Morocco• “The coaching skills help me to set boundaries from tying to
solve all the problems to instead guide colleagues/people to get focused on how to solve their own challenges.”
• “This training was very good and useful and will have positive impacts on my communication and collaboration with colleagues inside and outside my team.”
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Contact me to discuss how a Coaching Clinic can support your staff, team or organization.
+45 52900201
www.noordeloos.cc
I WOULD RECOMMEND THIS COURSE TO A COLLEAGUE.100%
Marco Noordeloos is an organizational and executive coach certified by Columbia University/Columbia Business School, and a member of the Marshall Goldsmith network of executive coaches. He is an internationally recognized authority in helping scientists, engineers, and
other knowledge specialists succeed as leaders of people, not mere (technical) managers of projects.
Marco is a gifted facilitator and corporate trainer with 10+ years’ experience in creating functional teams and supportive work environments centered around trust, dialogue, accountability and a commitment to shared results.
Formerly, Marco served as Deputy Director for the Bill & Melinda Gates Foundation’s program called African Women in Agricultural Research and Development (AWARD) based in Kenya, and as the Executive Officer of the CGIAR Gender & Diversity Program based in Rome. Prior to that he worked as a scientist and project manager in international research organizations in Southeast Asia and Europe. Since 2017, Marco also serves as Senior Advisor for Organizational & Leadership Development for USAID’s Africa Lead program.
About The Trainer
