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IT c

an e

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ivel

y le

ad

with

in th

e en

terp

rise

prav

een@

acce

lper

.com

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ersh

ip a

nd In

nova

tion

7/8/

2009

@A

ccel

per 2

009

2

The

Obj

ectiv

eTo

exp

lore

opp

ortu

nitie

s fo

r gro

wth

in th

e IT

en

viro

nmen

t, le

arn

perfo

rman

ce to

ols,

and

und

erst

and

inno

vatio

n fra

mew

ork.

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line:

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erst

andi

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ue n

eeds

of c

usto

mer

s D

evel

opin

g in

nova

tive

solu

tions

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IT a

val

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ropo

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easu

ring

succ

ess

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vatio

n fra

mew

ork

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omin

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rt of

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mai

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am b

usin

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row

th th

roug

h ex

celle

nce

and

inno

vatio

n

7/8/

2009

@A

ccel

per 2

009

3

Econ

omic

Loo

k

7/8/

2009

@A

ccel

per 2

009

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IT C

halle

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st c

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uppo

rting

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rath

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role

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form

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side

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ven

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tmen

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e is

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reat

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fe

ar o

f bei

ng d

ism

antle

d

7/8/

2009

@A

ccel

per 2

009

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CIO

/VP

Mai

nten

ance

&

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port

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Pro

duct

s/

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IT

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agem

ent

12

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eact

ive

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tify

erro

rs)

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stai

nabi

lity

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ist c

hang

es)

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eliv

erin

g va

lue

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ect c

usto

mer

com

plai

nts)

Typi

cal I

T O

rgan

izat

ion

7/8/

2009

@A

ccel

per 2

009

6

The

IT O

ppor

tuni

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lead

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le m

eant

for I

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th

e K

now

ledg

e (in

form

atio

n,

inte

llige

nce,

and

inno

vatio

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ge.

7/8/

2009

@A

ccel

per 2

009

7

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thei

r Pai

n!�

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plai

nts

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ers!

7/8/

2009

@A

ccel

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009

8

LSL

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build

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IT!

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ell!

7/8/

2009

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ccel

per 2

009

9

Serv

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Scor

ecar

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In

7/8/

2009

@A

ccel

per 2

009

10

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of Im

prov

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nolo

gy In

dex

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vatio

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amew

ork

7/8/

2009

@A

ccel

per 2

009

12

Bus

ines

s Is

sues

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ompe

te o

n co

st-b

asis

, not

on

valu

e2.

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d m

eani

ngfu

l nat

iona

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tegi

c pl

an fo

r inn

ovat

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ba

sed

on n

atur

al c

ompe

tenc

ies

inst

ead

of s

ome

stan

dard

app

roac

h to

inno

vatio

n3.

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of e

duca

tion

in in

nova

tion

4.La

ck o

f dire

ct in

tera

ctio

n w

ith g

loba

l cus

tom

ers

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o sp

ecifi

c fu

ndin

g an

d re

sour

ce c

omm

itmen

t6.

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fect

ive

mea

sure

s an

d m

anag

emen

t

7/8/

2009

@A

ccel

per 2

009

1313

Wor

ds o

f Wis

dom

�Con

stan

t rei

nven

tion

is th

e ce

ntra

l nec

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ty...

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re

all j

ust a

mom

ent a

way

from

com

mod

ity H

ell�

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frey

Imm

elt

�Inte

llect

ual p

rope

rty h

as a

she

lf lif

e of

a b

anan

a.�

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Gat

es

�Whe

n yo

u in

nova

te, y

ou�v

e go

t to

be p

repa

red

for

ever

yone

telli

ng y

ou y

ou�re

nut

s.�

-Lar

ry E

lliso

n

7/8/

2009

@A

ccel

per 2

009

14

Bus

ines

s In

nova

tion

Def

ined

�C

ontin

ually

and

effi

cien

tly d

evel

opin

g br

eakt

hrou

gh

inno

vatio

ns fo

r offe

ring

high

er v

alue

to c

usto

mer

s,

achi

evin

g pr

ofita

ble

grow

th fo

r bus

ines

ses,

and

gai

ning

co

mpe

titiv

e ad

vant

ages

in th

e m

arke

tpla

ce.

�B

reak

thro

ugh

is d

efin

ed a

s th

e ad

vanc

es th

at w

ill

sign

ifica

ntly

effe

ct fi

nanc

ials

by

chan

ging

the

gam

e us

ing

the

Rul

e of

2.

Bus

ines

s in

nova

tion

begi

ns w

ith s

trate

gy a

nd e

nds

with

pr

ofita

ble

grow

th fo

r an

orga

niza

tion.

7/8/

2009

@A

ccel

per 2

009

15

The

Inno

vatio

n Tr

end

7/8/

2009

@A

ccel

per 2

009

16

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king

G.C

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king

Tim

e (m

in)

Per I

dea

Exte

nt o

f Inn

ovat

ion

Goo

dC

razy

S

tupi

dFu

nny

Cre

ate

new

opp

ortu

nitie

s by

com

bini

ng tw

o or

mor

e id

eas

uniq

uely

.

☺

7/8/

2009

@A

ccel

per 2

009

1717

Thin

king

Car

ds

Goo

d Id

eas

Brin

g in

reco

gniz

ed

busi

ness

lead

ers

to s

peak

at

mon

thly

mee

tings

Stup

id Id

eas

Attr

act m

embe

rs to

m

eetin

gs b

y ha

ving

da

ncin

g la

dies

/men

to

ente

rtain

.

Cra

zy Id

eas

Prom

ote

the

orga

niza

tion

amon

gst t

he h

igh

scho

ol

stud

ents

.

Funn

y Id

eas

Hav

e a

"Qua

lity

idol

" co

mpe

titio

n fo

r fu

ndra

isin

g

Let�s

pla

y ca

rds!

7/8/

2009

@A

ccel

per 2

009

18

Fund

amen

tal

Plat

form

Der

ivat

ives

Var

iatio

ns

Kno

wle

dge

Imag

inat

ion

Play

Speed of Thought

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Edis

onRu

bber

mai

d

Mic

roso

ft,IB

M

Mot

orol

aA

pplic

atio

n D

evel

oper

CoC

Cur

rent

wor

k on

inno

vatio

n

Brin

nova

tion�

------

------

------

----#

Triz

Port

folio

of I

nnov

atio

nsIn

nova

tion ≈

Effo

rt x

�(K

now

ledg

e, P

lay,

Imag

inat

ion)

Hav

e w

e de

fined

our

por

tfolio

of I

T in

nova

tions

?

7/8/

2009

@A

ccel

per 2

009

19

Plat

form

Der

ivat

ive

Varia

tion

Port

folio

of I

nnov

atio

ns

Bre

akth

roug

h In

nova

tion

= R

ule

of 2

If le

ss is

bet

ter,

at le

ast 5

0% re

duct

ion

(/2)

If m

ore

is b

ette

r, at

leas

t 100

% in

crea

se (x

2)

7/8/

2009

@A

ccel

per 2

009

20

The

T.E.

D.O

.C. M

etho

dolo

gy

Targ

et (T

)O

ppor

tuni

tyD

evel

op (D

)A

ltern

ativ

esEx

plor

e (E

)id

eas

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imiz

e (O

)So

lutio

nC

omm

erci

aliz

e (C

)In

nova

tion

�Li

sten

to

cust

omer

for

spec

ific

need

s�

Mak

ing

cust

omer

�s

life

easi

er,

bette

r, an

d ric

her

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plor

e �w

hat

if�sc

enar

ios

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esea

rch

cust

omer

�s

cust

omer

s fo

r th

eir v

alue

pr

opos

ition

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reat

e in

nova

tive

optio

ns fo

r th

e cu

stom

er,

and

cust

omer

s�cu

stom

ers

�O

ptim

ize

the

solu

tion

for t

he

cust

omer

gi

ving

the

best

val

ue

�C

lose

the

deal �

Wha

t�

Whe

n�

Valu

e�

Fun

Giv

e cu

stom

ers

mor

e th

an th

ey w

ant a

t an

affo

rdab

le p

rice.

Whi

ch p

hase

we

do a

nd d

on�t?

7/8/

2009

@A

ccel

per 2

009

21

Easi

ng C

usto

mer

Pai

nsPo

tent

ial i

deas

for

grow

th

Cla

ssify

cus

tom

er

need

s

Cat

egor

ize

Cus

tom

ers�

buy

ing

need

s (S

ched

ule

for

inno

vatio

n)Id

eas

to in

nova

te

now

(Wha

t to

inno

vate

)

Fund

amen

tal

Plat

form

Der

ivat

ive

Varia

tion

5 -1

5 yr

.

2 -

5 yr

.1

-2 y

r.

N

ow �

1/2

yr.

Effo

rt x

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usto

mer

Kno

wle

dge,

Pla

y, Im

agin

atio

n)

Imm

edia

teN

ear T

erm

Sho

rt Te

rmLo

ng T

erm

7/8/

2009

@A

ccel

per 2

009

22

Cap

italiz

ing

Opp

ortu

nitie

s

Proc

ess

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llenc

e

(Sus

tain

ed E

cono

mic

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wth

)Fe

w B

reak

thro

ughs

(Sho

rt-te

rm G

row

th)

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ovem

ents

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fit)

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Mar

ket L

eade

rshi

p

III

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hLo

w

High Low

Me

Too

Pro

duct

sLo

st o

ppor

tuni

ties

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cess

Lea

ders

hip

Thou

ght L

eade

rshi

p

The

IT B

usin

ess

7/8/

2009

@A

ccel

per 2

009

24

Cas

e St

udy:

Info

sys

(Ref

: Ser

vice

Sco

rcar

d, b

y Ty

agi a

nd G

upta

, 200

7 w

ww

.info

sys.

com

Fram

ewor

kSa

mpl

e O

bjec

tives

Perf

orm

ance

Mea

sure

s

Val

ues

and

Ethi

csB

e a

resp

onsi

ble

corp

orat

e ci

tizen

Con

tribu

tion

to In

fosy

s Fo

unda

tion

Fina

ncia

l Per

form

ance

Impr

ove

prof

itsA

chie

ve re

venu

e gr

owth

Red

uce

oper

atio

ns c

ost

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ove

retu

rn o

n ca

pita

l

% im

prov

emen

t mar

gin

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enue

Acc

ount

s re

ceiv

able

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urn

on c

apita

l em

ploy

ed

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nt/M

arke

t Foc

usG

row

larg

e ac

coun

tsE

nhan

ce c

lient

sat

isfa

ctio

nS

treng

then

bra

nd p

ositi

onB

road

en b

usin

ess

foot

prin

t

% re

venu

e in

crea

se fr

om la

rge

acco

unts

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ual c

lient

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isfa

ctio

n in

dex

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sig

nific

ant c

lient

refe

renc

es%

of r

even

ue fr

om s

ervi

ces

intro

duce

d in

last

two

year

s

Ope

ratio

nal E

xcel

lenc

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prov

e qu

ality

and

pro

duct

ivity

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imiz

e re

sour

ce u

tiliz

atio

nS

treng

then

inte

rnal

col

labo

ratio

nLe

vera

ge in

telle

ctua

l pro

perty

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ork

cost

as

% o

f tot

al e

ffort

% u

tiliz

atio

n%

of r

even

ue u

sing

re-u

sabl

e co

mpo

nent

s

Tale

nt M

anag

emen

tR

ecru

it qu

ality

tale

ntD

evel

op a

nd re

tain

com

pete

ncie

sS

treng

then

per

form

ance

eth

ics

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elop

wor

kfor

ce d

iver

sity

% o

f rec

ruits

rece

ivin

g A

gra

de in

a c

ompr

ehen

sive

test

% o

f ann

ualiz

ed a

ttriti

onV

aria

ble

payo

ut a

s a

% o

f bud

gete

d pa

yout

% o

f fem

ale

empl

oyee

s

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le In

frast

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Sca

le in

frast

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ure

% o

f sch

edul

e sl

ippa

ge o

f crit

ical

pro

ject

s

7/8/

2009

@A

ccel

per 2

009

25

7/8/

2009

@A

ccel

per 2

009

26

7/8/

2009

@A

ccel

per 2

009

27

As

Info

sys

pene

trate

s ev

ery

entry

poi

nt in

the

prod

uct

lifec

ycle

, it e

xper

ienc

es a

clo

se w

orki

ng p

roxi

mity

with

va

rious

sta

keho

lder

sin

the

valu

e ch

ain.

Kris

(Eve

n ch

ange

d th

e na

me)

Gop

alak

rishn

an, C

hief

Ope

ratin

g O

ffice

r, In

fosy

s Te

chno

logi

es L

td.,

said

, "In

fosy

s w

orks

w

ith th

e cr

eato

rs a

nd e

nd-u

sers

of t

echn

olog

y. O

ur

enga

gem

ent w

ith th

e cr

eato

rs o

f tec

hnol

ogy

-usu

ally

pr

oduc

t eng

inee

ring

com

pani

es -

help

s us

gai

n ea

rly

visi

bilit

yin

to te

chno

logy

and

aid

s us

in c

o-cr

eatin

g ne

w

prod

ucts

and

ser

vice

sin

thei

r ind

ustri

es. A

s a

resu

lt,

Info

sys

enjo

ys b

ette

r und

erst

andi

ng o

f the

nee

dsof

the

ultim

ate

end-

user

s of

tech

nolo

gy."

.

Info

sys

Inno

vativ

e W

ay

7/8/

2009

@A

ccel

per 2

009

28

CEO

s ra

te a

n in

flexi

ble

infra

stru

ctur

e an

d in

suffi

cien

t acc

ess

to

info

rmat

ion

as tw

o of

the

top

ten

obst

acle

s to

inno

vatio

n.

CIO

sne

ed to

dev

elop

the

right

clim

ate

for b

usin

ess

mod

el in

nova

tion

with

in th

e IT

org

aniz

atio

n

Adop

ting

a cu

stom

er-c

entri

c ap

proa

ch w

ill in

crea

se IT

�sab

ility

to

inno

vate

in w

ays

that

pos

itive

ly im

pact

the

busi

ness

.

Whe

n te

chno

logy

is c

ombi

ned

with

bus

ines

s an

d m

arke

t ins

ight

s co

mpa

nies

can

ach

ieve

thei

r hig

hest

inno

vatio

n po

tent

ial.

CIO

sfig

ure

prom

inen

tly in

effe

ctin

g th

e ch

ange

s th

at w

ill e

nabl

e co

mpa

nies

to re

aliz

e th

e pr

omis

e of

bus

ines

s m

odel

inno

vatio

n.

Ref

: IBM

Glo

bal T

echn

olog

y Se

rvic

es, M

ay 2

006

CEO

�s V

iew

of C

IO�s

7/8/

2009

@A

ccel

per 2

009

29

CIO

/VP

Mai

nten

ance

&

Sup

port

Inno

vatio

nM

anag

emen

tIT

M

anag

emen

t

IT S

core

card

/Fi

nanc

ials

New

Pro

duct

s/So

lutio

ns

The

New

IT O

rgan

izat

ion

Em

ploy

ee

Rel

atio

nshi

ps

Part

ner

Rel

atio

nshi

pM

anag

emen

t

7/8/

2009

@A

ccel

per 2

009

30

Be

a Le

adin

g O

ffice

r

Exe

cutiv

e O

ffice

r

Inno

vatio

n Le

ader

ship

Idea

Man

agem

ent

Fina

ncia

l Offi

cer

Ope

ratin

g O

ffice

rG

row

th O

ffice

r

Cre

ativ

ity C

ultu

reW

here

is th

e IT

Guy

?

7/8/

2009

@A

ccel

per 2

009

31

Laun

chin

g In

nova

tion

1.Pr

omot

ein

nova

tion

-R

ecog

nize

and

rew

ard

empl

oyee

s fo

r in

nova

tion

2.A

ccel

erat

e in

telle

ctua

l in

volv

emen

t -E

xcel

in

liste

ning

to a

ll id

eas

3.C

olla

bora

te to

gro

w

sale

s th

roug

h in

nova

tive

solu

tions

�N

eed

ton

of id

eas

to g

et o

ne n

ew

busi

ness

pro

duct

Prod

uct

Proc

ess

Bus

ines

s

Act

ivity

Dur

atio

n

Idea

(Thi

nkin

g)

Opp

ortu

nity

Fo

rIn

nova

tion

7/8/

2009

@A

ccel

per 2

009

32

Monetize andInstitutionalize

Innovation

Cap

ture

key

val

ue g

row

th id

eas

Edu

cate

man

ager

s in

inno

vatio

n

Allo

cate

reso

urce

s fo

r inn

ovat

ion

Dev

elop

new

inno

vativ

e so

lutio

ns

Inve

st in

lead

ersh

ip d

evel

opm

ent

Cor

pora

te G

row

th

Star

t bef

ore

you

need

to

Trai

n th

e tr

oops

Des

igna

te a

team

of e

xper

ts

App

oint

a s

enio

rle

ader

7/8/

2009

@A

ccel

per 2

009

33

Be

a Le

adin

g O

ffice

r

Exe

cutiv

e O

ffice

r

Inno

vatio

n Le

ader

ship

Idea

Man

agem

ent

Fina

ncia

l Offi

cer

Ope

ratin

g O

ffice

rG

row

th O

ffice

r

Cre

ativ

ity C

ultu

re

CIO

-In

form

atio

n, In

telli

genc

e, Im

prov

emen

t, an

d In

nova

tion

CIO -Information, Intelligence, Improvement, and Innovation

7/8/

2009

@A

ccel

per 2

009

34

The

Task

at H

and

1.IT

is y

our b

usin

ess

2.R

un li

ke a

bus

ines

s, n

ot li

ke a

sho

p 3.

Info

rmat

ion

and

tech

nolo

gy a

re y

our c

ompe

titiv

e w

eapo

ns4.

LEA

RN

TO

EXC

EL A

ND

INN

OVA

TE5.

Love

and

ser

ve y

our c

usto

mer

s6.

Cre

ate

valu

e-ad

d se

rvic

es7.

Ser

vice

you

r sol

utio

ns8.

Sel

l, le

ad, a

nd e

njoy

!

7/8/

2009

@A

ccel

per 2

009

35

The

IT O

ppor

tuni

ty

The

lead

ersh

ip ro

le m

eant

for I

T in

th

e K

now

ledg

e (in

form

atio

n,

inte

llige

nce,

and

inno

vatio

n) A

ge.

7/8/

2009

@A

ccel

per 2

009

36

Sum

mar

y

1.B

e an

opp

ortu

nist

-vi

sit c

usto

mer

s, fe

el th

eir p

ain

2.R

ecog

nize

cha

ngin

g cu

stom

er p

rofil

es3.

Inst

ead

of p

ushi

ng te

chno

logy

, pul

l you

r cus

tom

ers

for i

nfor

mat

ion,

inte

lligen

ce, a

nd in

nova

tion

4.Th

ink

inno

vativ

e (G

.C.S

.F.)

for c

reat

ing

optio

ns5.

Mai

ntai

n a

portf

olio

of i

nnov

atio

ns (F

.P.D

.V.)

6.P

ract

ice

disc

iplin

ed in

nova

tion

proc

ess

(T.E

.D.O

.C.)

for p

rofit

able

reve

nue

7.In

nova

te fo

r cus

tom

ers�

imm

edia

te o

r nea

r ter

m

need

s

7/8/

2009

@A

ccel

per 2

009

37

7/8/

2009

@A

ccel

per 2

009

38

Prav

een

Gup

taP

rave

en G

upta

, a m

anag

emen

t con

sulta

nt, h

as a

utho

red

seve

ral b

ooks

in

clud

ing

Bus

ines

s In

nova

tion

in th

e 21

st C

entu

ry, S

tat F

ree

Six

Sig

ma,

S

ix S

igm

a P

erfo

rman

ce H

andb

ook,

and

Ser

vice

Sco

reca

rd. P

rave

en is

E

dito

r-in-

Chi

ef o

f Int

erna

tiona

l Jou

rnal

of I

nnov

atio

n S

cien

ce, a

nd

writ

es a

mon

thly

col

umn

Man

ufac

turin

g E

xcel

lenc

e in

the

Qua

lity

mag

azin

e. P

rave

en fr

eque

ntly

spe

aks

at c

onfe

renc

es in

tern

atio

nally

.

Pra

veen

has

bee

n re

cogn

ized

as

a th

ough

t lea

der i

n ar

eas

of e

xcel

lenc

e an

d in

nova

tion.

H

e ha

s de

velo

ped

Six

Sig

ma

Bus

ines

s S

core

card

, th

e 4P

mod

el o

f exc

elle

nce,

B

reak

thro

ugh

inno

vatio

n, a

nd S

tat F

ree

Six

Sig

ma

met

hods

that

hav

e be

en tr

ansl

ated

and

us

ed w

orld

wid

e.

Pra

veen

, the

foun

ding

pre

side

nt o

f Acc

elpe

r Con

sulti

ng (w

ww

.acc

elpe

r.com

), ha

s w

orke

d at

Mot

orol

a, a

nd A

T&T

Bel

l Lab

orat

orie

s, a

nd c

onsu

lted

with

abo

ut 1

00 s

mal

l to

larg

e si

ze

com

pani

es in

clud

ing

CN

A, A

bbot

t Lab

s, S

uper

ior E

ssex

, Den

tspl

y, H

exel

, Exp

eria

n, S

loan

V

alve

s, W

eber

Mar

king

s, W

ayne

Sta

te (F

ord)

, and

Tel

ular

. Pra

veen

taug

ht O

pera

tions

M

anag

emen

t at D

ePau

l Uni

vers

ity, a

nd B

usin

ess

Inno

vatio

n at

Illin

ois

Inst

itute

of

Tech

nolo

gy, C

hica

go. H

e ha

s co

nduc

ted

sem

inar

s w

orld

wid

e fo

r ove

r 20

year

s.

Acc

elpe

r Con

sulti

ng p

rovi

des

train

ing

and

cons

ultin

g se

rvic

es in

the

area

of i

nnov

atio

n, S

ix

Sig

ma

and

busi

ness

per

form

ance

for a

chie

ving

sus

tain

ed p

rofit

able

gro

wth

. Pra

veen

can

be

con

tact

ed a

t pra

veen

@ac

celp

er.c

om.

7/8/

2009

@A

ccel

per 2

009

39(C

) Ac

celp

er C

onsu

lting

200

739

Hav

e a

Goo

d D

ay!