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7/26/21
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Theresa [email protected]
Stephanie [email protected]
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Speaker IntroductionTheresa Moore, ChE., MBA� Executive and Operational Leader Coach� Coach for Process Improvement
Professionals and Leaders� Mentor for The Ohio State Masters of
Business Operational Excellence program� Healthcare and Manufacturing Leadership
and Improvement Experience� AME and Catalysis Lean Assessment
Auditor
Stephanie Cazel, M.Ed.� Executive Coach� Coaching Development Professional� Health Care Experience
� Communication Training� Performance Improvement Facilitator� Lean Transformation Coach
� Masters in Education, emphasis in Training and Performance Improvement
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Continuous Improvement JourneyEarly Years � Journey began in 2008� Initial focus was:
� Value Streams� Rapid Improvement Events� Tools and Project based improvement
� Facilitated by the PI Team� Leaders supported efforts by
attending report outs� Inconsistent Sustainment
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Continuous Improvement JourneyTransformation Journey� 2017 Senior Leaders Embraced Shingo
Model� Leaders began the deliberate practice of
changing their behaviors� Needed coaches to sustain behavioral
changes� PI Team Developed as Coaches
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Systems
ClimateActions
CultureDrive
Principles
Systems
Tools
Results
Align
Culture(Behaviors)
Drive
SelectAchieve
Enable
Refine
Affirm
Shingo Model Culture-Climate Change Cycle
Source: Eli Sopow PhD
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Facilitation Coaching
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What is Teaching?Teaching (training) is about the transfer of knowledge where the teacher is in charge of the interaction. The teacher is one with the knowledge, and assumes learner is seeking that knowledge.
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What is Coaching?Coaching is development focused and is about enhancing the ability to learn. The Coach guides the coachee in achieving a specific personal or professional goal.
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COACHING
Correction Standard Development
Diagnose and Prescribe
Inquire & create self-awareness as
a partnership
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Effective coaching requires a combination of:
Adapted from Stephen Covey’s 7 Habits of Highly Effective People
Intent + Skill of Inquiry
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Intention
HowWhat
Why
Adapted from Simon Sinek’s The Golden Circle
Why = The Purpose of your coaching
How = Your Coaching Process
What = The Resultfrom your coaching
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Inquiry or Inquisition?
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The Skill of Inquiry:
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Types of Coaching Questions:• Clarification• Assumption• Reasoning and Evidence• Viewpoints and Perspectives • Implications and Consequences • Questions about the Questions• Solution Focused
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What is your Coaching Process?
Prepare (Plan)
Coach (Do)
Reflection (Study)
Follow-up (Adjust)
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What is your Coaching Standard?
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So Now What?� Create a safe environment – obtain permission to
practice� Utilize a coach (2nd level coach) or observer to
gain feedback� Create/modify your development plan, create
intention� Incorporate it into your Leader Standard Work� Use reflection for study and adjust
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