LANDesk Management Suite Our Desktop Support System

LANDesk will help you . . . Keep your computer in good

working order.

Get you the support you need more quickly.

Get your new computer set up quickly and accurately.

Primary Features

Primary Features

Need help with a problem on your machine?

Remote Assistance can give you immediate support.

Primary Features

Need a software upgrade, or a new package installed?

Once the software license is purchased, your software installation can be done overnight using Software Packaging and Deployment.

Primary Features

Not sure which Critical Updates and Patches to install? Not sure how to answer the questions at update time?

We can schedule and install patches automatically with Patch Management.

Primary Features

Tired of trying to find information about your machine for all of the inventories we do?

That information can be gathered automatically using Inventory/Asset Management.

How It Works

How It Works

First, a LANDesk client is installed on your computer. It runs in the background, similar to how Symantec anti-virus runs.

How It Works

Client Installation

How It Works

If you need help with a problem on your computer, call the Service Desk at x1111, option 3. If the problem is one that can be handled through Remote Assistance, the technician will initiate a remote support session on your computer.

How It Works

The Remote Control AgentPermission is always required.

How It Works

After you click the Yes button, the technician will try to help as if he or she is sitting right there with you.

How It Works

Remote Control Agent

Demonstration

Sample Request for Help

Desktop Management Policy

Arts & Sciences LANDesk Coordinator-Brian Kokensparger, CCAS

University LANDesk System Administrator-Mike Lambert, DoIT

LANDesk Advisory Team-Eileen Dugan, A&S Representative

Desktop Support System

Questions?