Kunci Jawaban Cisco V5

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    Kunci Jawaban Cisco V5 Chapter 2

    Cisco IT Essentials V 5 [CHAPTER 2]

    Jawaban Betul yang ada tanda ini : di awal jawabannya

    1Which tool in Windows XP gives a technician access to initialize disks and create partitions?

    e!rag

    "candisk

    #or$at

    isk %anage$ent

    isk &leanup

    'Which Windows XP co$$and(line utility scans the critical !iles o! the operating syste$ andreplaces any !iles that have been corrupted?

    "yste$ #ile &hecker

    isk &leanup

    "can "yste$

    e!rag

    isk %anage$ent

    &hkdsk

    )Which two types o! tools can help protect a co$puter !ro$ $alicious attacks? *&hoose two+,

    isk %anage$ent

    "pyware -e$over

    .ntivirus so!tware

    isk &leanup

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    "candisk

    #disk

    /. technician wants to li$it the chances o! 0" a!!ecting the workspace+ Which three precautionsshould be taken? *&hoose three+,

    0nsure antistatic $ats are on the workbench and !loor+

    eep hu$idity in the environ$ent very low+

    0nsure that all !looring is carpeted+

    Wear an antistatic wrist strap+

    eep all co$ponents in antistatic bags+

    "tore all co$puter co$ponents in clear plastic bags+

    2What are two signi!icant sources o! 0%3? *&hoose two+,

    in!rared $ice

    electrical stor$s

    -.% $odules

    power lines

    4& $onitors

    5Which precaution should be taken when working inside co$puter syste$s?

    .void using $agnetized tools+

    Wear 0" protection to repair $onitors in hu$id environ$ents+

    4eave the power cord attached to an outlet !or grounding+

    .void using 0" wrist straps and 0" $ats si$ultaneously+

    6

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    Which cleaning solution is reco$$ended to clean the contacts o! co$puter co$ponents?

    isopropyl alcohol

    glass cleaner with a$$onia

    water that is $i7ed with a s$all a$ount o! dishwashing li8uid

    rubbing alcohol

    9Why should a pencil never be used as a tool when working inside a co$puter?

    Pencil lead is conductive+

    he lead in a pencil can induce current+

    . pencil can hold a static charge+

    Pencil lead is corrosive+

    ;he per!or$ance o! a co$puter is reduced a!ter using the 3nternet+ Which three tools could be

    run to try to i$prove the per!or$ance o! the co$puter? *&hoose three+,

    #disk

    a B3

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    3t provides re!erence $aterial !or si$ilar proble$s when they are encountered in the !uture+

    11>ow does an inline P" protect co$puter e8uip$ent against electrical power brownouts and

    blackouts?

    by stopping the !low o! voltage to the co$puter

    by grounding e7cess electrical voltage

    by switching !ro$ $ain power to a standby power source

    by using a battery to supply a constant level o! voltage

    1'

    Which two actions pose a potential sa!ety hazard to a technician? *&hoose two+,standing on an antistatic $at while working on a co$puter

    plugging a printer into an P"

    using a $agnetic screwdriver while working on a hard drive

    cleaning the inside o! the co$puter while it is turned on

    wearing a wrist strap while working inside a power supply

    1)Which circu$stance increases the likelihood o! 0" da$age to a co$puter?

    sel! grounding against the co$puter case

    using a $agnetic screwdriver while working on a hard drive

    plugging a printer into an P"

    working in low levels o! hu$idity

    1/Which tool is designed to loosen or tighten crosshead screws?

    tor7 driver

    phillips screwdriver

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    !lat head screwdriver

    he7 driver

    12

    Which tool could potentially cause data loss on hard disk or !loppy drives?

    co$pressed air

    a $agnetic screwdriver

    a lead pencil

    a co$puter vacuu$ cleaner

    15

    Which condition re!ers to a reduced voltage level o! .& power that lasts !or an e7tended periodo! ti$e?

    sag

    spike

    surge

    brownout

    16. technician accidentally spills a cleaning solution on the !loor o! the workshop+ Where wouldthe technician !ind instructions on how to properly clean up and dispose o! the product?

    the local hazardous $aterials tea$

    the insurance policy o! the co$pany

    the $aterial sa!ety data sheet

    the regulations provided by the local occupational health and sa!ety ad$inistration

    19Which two devices co$$only a!!ect wireless networks? *&hoose two+,

    $icrowaves

    cordless phones

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    e7ternal hard drives

    ho$e theaters

    Blu(ray players

    incandescent light bulbs

    1;What is a proper directive !or using a can o! co$pressed air to clean a P&?

    se a long@ steady strea$ o! air !ro$ the can+

    o not spray the co$pressed air with the can upside down+

    o not use co$pressed air to clean a &P !an+

    "pray the &P cooling !an with the co$pressed air to veri!y that the !an blade is spinning !reely+

    '=Which type o! !astener is loosened and tightened with a he7 driver?

    si7 sided bolt

    cross head screw

    slotted screw

    tor7 bolt

    Kunci Jawaban Cisco V5 Chapter

    Cisco IT Essentials V 5 [CHAPTER ]

    Jawaban Betul yang ada tanda ini : di awal jawabannya

    1

    Which type o! $e$ory is pri$arily used as cache $e$ory?

    -.%

    -.%

    -

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    "-.%

    'Which two considerations would be o! the greatest i$portance when building a workstation thatwill run $ultiple virtual $achines? *&hoose two+,

    high(end sound card

    nu$ber o! &P cores

    water cooling

    power!ul video card

    a$ount o! -.%

    )Which two devices are considered input devices? *&hoose two+,

    digital ca$era

    printer

    speakers

    bio$etric authentication device

    projector

    /Which three devices are considered output devices? *&hoose three+,

    headphones

    keyboard

    !ingerprint scanner

    $onitor

    $ouse

    printer

    2. user playing a ga$e on a ga$ing P& with a standard 03 0 2/== -P% hard drive !inds the

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    per!or$ance unsatis!actory+ Which hard drive upgrade would i$prove per!or$ance while providing $ore reliability and using less power?

    a 6'== -P% ". . hard drive

    a 6'== -P% 03 0 hard drive

    an ""

    a 1=@=== -P% ". . hard drive

    5Which hardware upgrade would allow the processor in a ga$ing P& to provide the opti$alga$ing per!or$ance?

    a !ast 03 0 drive

    large a$ounts o! !ast -.%

    li8uid cooling

    a high capacity e7ternal hard drive

    6Which two storage devices use a $agnetic $ediu$ !or storing data? *&hoose two+,

    tape drive

    solid state drive

    hard disk drive

    co$pact disk drive

    blue(ray disk drive

    -e!er to the e7hibit+ Which type o! adapter is shown?

    network inter!ace

    sound

    video

    -.3

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    ;Which co$ponent controls the co$$unications and interactions between the &P and otherco$ponents on the $otherboard?

    -.%

    &%

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    the size o! the $onitor

    the nu$ber o! internal drive locations

    1)

    his is a !lash ite$+ Please click below to answer this ite$+

    1/Which unit o! $easure$ent is used to indicate the hard drive speed?

    pages per $inute

    gigabytes

    revolutions per $inute

    clusters per $inute

    -e!er to the e7hibit+ Which type o! video card e7pansion slot is depicted?

    P&3e

    3".

    P&3

    .AP

    15What type o! connector can be used to connect an e". . inter!ace to an e7ternal ". . drive?

    6(pin connector

    ;(pin connector

    12(pin connector

    2(pin connector

    16Where can the input voltage selection be changed !ro$ 11= volts to ''= volts on a co$putersyste$?

    on the $otherboard

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    in the B3

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    Kunci Jawaban Cisco V5 Chapter !

    Cisco IT Essentials V 5 [CHAPTER !]

    Jawaban Betul yang ada tanda ini : di awal jawabannya

    1. technician has just !inished asse$bling a new co$puter+ When the co$puter is powered up !orthe !irst ti$e@ the P

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    /What is the best way to apply ther$al co$pound when reseating a &P ?

    Put a thick layer o! ther$al co$pound over the e7isting ther$al co$pound be!ore reseating the&P +

    &lean the &P and the base o! the heat sink with isopropyl alcohol be!ore applying the ther$alco$pound+

    "crape o!! the old ther$al co$pound on the heat sink with a sharp kni!e and apply the ther$alco$pound liberally+

    &hange the base o! the heat sink be!ore applying the ther$al co$pound+

    se rubbing alcohol to clean the base o! the heat sink be!ore applying ther$al co$pound+

    2. technician has asse$bled a new co$puter and $ust now con!igure the B3ow does the P

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    by !lashing the 40 on the !ront o! the co$puter case a nu$ber o! ti$es

    by locking the keyboard

    by placing an error $essage in the B3

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    . technician is asse$bling a new co$puter+ Which two co$ponents are o!ten easier to install be!ore $ounting the $otherboard in the case? *&hoose two+,

    sound card

    video card

    &P

    3&

    $e$ory

    1'. technician is troubleshooting a co$puter that has a $al!unctioning !loppy drive+ hetechnician observes that the !loppy drive light re$ains lit constantly+ What should the technician

    do to repair the proble$?&onnect the data cable $aking sure that the colored stripe on the cable is aligned with pin 1 on

    the drive and the $otherboard+

    -e$ove the !loppy drive via .ddC-e$ove >ardware+

    &hange the ju$per setting to $aster !or the !loppy drive+

    -eplace the !loppy drive+

    1). technician is installing additional $e$ory in a co$puter+ >ow can the technician guaranteethat the $e$ory is correctly aligned?

    he label on the $e$ory $odule should always !ace the &P +

    he arrows on the $e$ory $odule should be aligned with the arrows on the $otherboard slot+

    . notch in the $e$ory $odule should be aligned with a notch in the $e$ory slot+

    %e$ory slots are color coded@ with one end red and one end blue+

    1/What is used to prevent the $otherboard !ro$ touching $etal portions o! the co$puter case?

    E3# sockets

    an 3C< shield

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    ther$al co$pound

    stando!!s

    12

    What is an advantage o! using signed drivers?

    hey never need upgrading+

    hey are veri!ied to be co$patible with the operating syste$+

    hey are guaranteed by the $anu!acturer to work with any hardware+

    hey are guaranteed to work with all operating syste$s+

    hey are !ree o! errors+

    15Where is the saved B3

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    enabling and disabling devices

    device drivers

    drive partition size

    1;. technician discovers that the P"C' $ouse port is not working+ he technician has severalreplace$ent $ouse $odels available+ What input port will the technician use to install thereplace$ent $ouse?

    parallel

    "B

    #ireWiree". .

    '=What are three i$portant considerations when installing a &P on a $otherboard? *&hoosethree+,

    he &P heat sink and !an asse$bly are correctly installed+

    he &P is correctly aligned and placed in the socket+

    he &%

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    &onnect the drive a!ter the twist in the P. . cable+

    Kunci Jawaban Cisco V5 Chapter "

    Cisco IT Essentials V 5 [CHAPTER "]

    Jawaban Betul yang ada tanda ini : di awal jawabannya

    1Which task should be part o! a so!tware $aintenance routine?

    &heck !or and secure any loose cables+

    -e$ove dust !ro$ the power supply+

    e!rag$ent the hard drive+

    Back up the data@ re!or$at the hard drive@ and reinstall the data+

    'What is the purpose o! docu$enting the in!or$ation that is obtained !ro$ the custo$er in thework order?

    to create a centralized database o! possible proble$s

    to use the in!or$ation !or $arketing purposes

    to keep track o! parts that are ordered

    to use the in!or$ation to aid in solving the proble$

    )What is a reco$$ended procedure to !ollow when cleaning co$puter co$ponents?

    Blow co$pressed air on cooling !ans so that they will spin when dust is being re$oved+

    >old cans o! co$pressed air upright while spraying+

    se window cleaner on 4& screens+

    -e$ove the &P be!ore cleaning+

    /.!ter a technician tests a theory o! probable causes@ what two actions should the technician takei! the testing did not identi!y an e7act cause? *&hoose two+,

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    9Which two co$$on co$puter proble$s could cause a $otherboard to short(circuit? *&hoosetwo+,

    a dusty &P !an

    a loose P. . cable

    loose case screws

    bent drive cable pins

    unseated adapter cards

    ;

    .n e$ployee reports that each ti$e a workstation is started it locks up a!ter about 2 $inutes o!use+ What is the $ost likely cause o! the proble$?

    he hard disk is !ailing+

    he -.% is $al!unctioning+

    he &P e7periences overheating+

    he power supply !ails to provide ade8uate voltage and current+

    1=.n e$ployee reports that the antivirus so!tware cannot obtain updates+ he support techniciannotices that the license !or the so!tware has e7pired+ he technician adds a new license to theso!tware and co$pletes the update service+ What should the technician do ne7t?

    -ecord the new license nu$ber in the log+

    ownload advanced antivirus so!tware !ro$ another vendor+

    -un a !ull virus scan on the co$puter+

    -eview the 0vent Fiewer !or the date and ti$e that the last so!tware update was per!or$ed+

    11Which two ite$s could be used to help establish a plan o! action when resolving a co$puter

    proble$? *&hoose two+,

    B3

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    a $ulti$eter

    the co$puter repair history log

    a loopback plug

    the co$puter $anual

    1'.!ter a new P&3e video card is added@ the co$puter see$s to boot success!ully but it will notdisplay any video+ he co$puter was working properly be!ore the new video card was installed+What is the $ost likely cause o! the proble$?

    he $onitor cable is !aulty+

    he saved &%

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    discarding all replaced parts

    12What is the pre!erred $ethod to re$ove a disc !ro$ an optical drive that !ails to eject the disc?

    -e$ove the top o! the drive enclosure+

    "end the drive to an authorized repair depot+

    3nsert a pin into the s$all hole on the !ront o! the drive+

    se a s$all screwdriver and pry the drive door open+

    15. custo$er reports that recently several !iles cannot be accessed+ he service technician decidesto check the hard disk status and the !ile syste$ structure+ he technician asks the custo$er i! a

    backup has been per!or$ed on the disk and the custo$er replies that the backup was done aweek ago to a di!!erent logical partition on the disk+ What should the technician do be!ore per!or$ing diagnostic procedures on the disk?

    3nstall a new hard disk as the pri$ary disk@ then $ake the current disk a slave+

    Per!or$ !ile restore !ro$ the e7isting backup copy at the logical partition+

    -un the &> " utility+

    Back up the user data to a re$ovable drive+

    16uring the process o! testing a theory o! several probable causes to a proble$@ which should be

    tested !irst?

    the easiest and $ost obvious

    those chosen by rando$ selection

    the $ost co$ple7 and di!!icult to diagnose

    those the custo$er believes to be the $ost i$portant

    19uring the troubleshooting o! a P& that will not boot@ it is suspected that the proble$ is with the

    -.% $odules+ he -.% $odules are re$oved and put into another P&@ which success!ully powers on+ he -.% $odules are then put back into the original P& and it now success!ully powers on as well+ What was the $ost likely cause o! the proble$?

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    he -.% $odules were not seated !ir$ly+

    he -.% $odules were inserted backwards into the 3%% slots+

    he -.% $odules did not $atch the P& specs+

    he -.% $odules have bad blocks+

    1;Which co$ponent can be easily da$aged by the direct spray o! co$pressed air when cleaningthe inside the co$puter case?

    cable connectors

    power supply

    !anheat sink

    &P

    '=Which step o! the si7(step troubleshooting process is where a technician would ask the co$puteruser to print a docu$ent on a newly installed printer?

    est the theory to deter$ine the cause+

    Feri!y !ull syste$ !unctionality and@ i! applicable@ i$ple$ent preventive $easures+

    0stablish a theory o! probable cause+

    ocu$ent !indings@ actions@ and outco$es+

    0stablish a plan o! action to resolve the proble$ and i$ple$ent the solution+

    3denti!y the proble$+

    '1Which two types o! data should be backed up be!ore troubleshooting a co$puter !or a custo$er? *&hoose two+,

    Windows operating syste$ !iles

    B3

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    3nternet 07plorer !avorites !iles

    driver !iles !or the hard disk

    docu$ents that are created by the custo$er

    ''. web designer installed the latest video editing so!tware and now notices that when theapplication loads@ it responds slowly+ .lso the hard disk 40 is constantly !lashing when theapplication is in use+ What is a solution to solve the per!or$ance proble$?

    replacing the hard disk with a !aster $odel

    upgrading to a !aster &P

    replacing the video card with a $odel that has a F3 output

    adding $ore -.%

    Kunci Jawaban Cisco V5 Chapter 5

    IT Essentials v5 Chapter 5 exam answers

    (Jawaban Yang Benar Di Warnai Merah )1What are two features of the active partition of a hard drive? (Choose two.)The active partiti n m!st be a primar" partiti n#Up to four primar partitions can be mar!ed as active.The perating s"stem !ses the active partiti n t b t the s"stem#

    "he active partition ma inc#ude the manufacturer recover partition.$n active partition must be assi%ned C& as the drive #etter.'Which Windows administrative too# disp#a s the usa%e of a number of computerresources simu#taneous# and can he#p a technician decide if an up%rade is needed?

    ervices$er% rmance M nit rComponent ervices

    vent Viewer*$ Windows computer #oc!s with a stop error durin% startup then automatica##reboots. "he rebootin% is ma!in% it di+cu#t to see an error messa%es. What can bedone so that the error messa%es can be viewed?

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    Use the vent ,o% and other dia%nostic uti#ities to research the stop errormessa%es.View the error messa%es and recover the s stem usin% the stem -ma%e ecovertoo#.In &a%e M 'e !se the 'vance' &tart!p pti ns men! t 'isable the a!t

    restart %!ncti n#Use the ,ast Known /ood Con0%uration option to restart the operatin% s stem.

    What are two functions of an operatin% s stem? (Choose two.)web browsin%contro##in% the 2-3c ntr lling har'ware accessmanaging applicati n s4ow chart editin%pro%ram compi#ationte t processin%5What two terms can be used to describe the Windows Virtua# 6C? (Choose two.)s stem resource mana%ementserver conso#idationh"pervis r*irt!al Machine Manageroperatin% s stem sharin%7$ technician has #oaded an incorrect video driver on a Windows 8 computer. 9owcan the technician revert to a previous driver?

    &elect the vi'e a'apter car' $r perties in Device Manager+ select theDriver tab+ an' clic, - ll Bac, Driver#Use the :evices and 6rinters contro# pane# to ri%ht;c#ic! on the monitor< and se#ect6roperties. e#ect o## 2ac! :river.

    e#ect Create a estore 6oint from stem "oo#s.Use re%edit to remove the information about the %raphics driver from the re%istr .8Which two Windows uti#ities can be used to he#p maintain hard dis!s on computersthat have had #on% periods of norma# use? (Choose two.)Dis, Clean!p

    :is! =ormat:is! >aintenance:is! 6artitionDis, De%ragmenter

    Which command is used from the Windows command prompt to schedu#e a pro%ramto run at a speci0c time?

    "$ KK-,,

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    TC>:

    "$ K,- "@$ user notices that some of the pro%rams that are insta##ed before up%radin% to

    Windows 8 no #on%er function proper# after the up%rade. What can the user do to0 this prob#em?-!n the pr grams in C mpatibilit" M 'e#,ower the U$C settin% in the Chan%e User $ccount Contro# settin%s dia#o% bo of theUser $ccounts contro#.Use the stem estore uti#it .Update the driver for the %raphics card.1A$ technician notices that a pro%ram that is #isted in the re%istr of a Windowscomputer is not found on that computer. What is a possib#e so#ution to the prob#em?

    estore the ntdetect.com 0#e from the insta##ation media.un fdis! Bmbr from the command prompt.estore the boot.ini 0#e from the insta##ation media.

    -einstall the applicati n# Then+ r!n the !ninstall pr gram#11Which Windows 8 feature a##ows a user to view the contents of the des!top bmovin% the mouse to the ri%ht ed%e of the tas!bar?thumbnai# previews

    earch ump #ists

    ha!enaper $ee,

    1'$ computer with the Windows 8 operatin% s stem fai#s to boot when the s stem ispowered on. "he technician suspects that the operatin% s stem has been attac!edb a virus that rendered the s stem inoperab#e. What measure cou#d be ta!en torestore s stem functiona#it ?

    un ch!ds! on the aDected drive to restore s stem 0#es to their post;insta##ationstate.Use an incrementa# bac!up to restore the s stem.

    .se a s"stem image that was create' pri r t the %ail!re t rest re thes"stem#Use a diDerentia# bac!up to restore the s stem.1*$fter up%radin% a computer to Windows 8< a user notices that the U$C (User$ccount Contro#) pane# appears more freEuent# . 9ow can the user reduce thefreEuenc with which the U$C appears?

    ep#ace the %raphics card with one that meets the minimum hardware reEuirements

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    for Windows 8.-n the 6erformance 3ptions dia#o% bo of the 6erformance -nformation and "oo#scontro# pane#< choose $d ust for 2est 6erformance./ wer the . C setting in the Change .ser cc !nt C ntr l settings 'ial gb x % the .ser cc !nts c ntr l panel#

    einsta## a## user pro%rams in Compatibi#it >ode.19ow much $> can theoretica## be addressed b a 7 ;bit operatin% s stem?*' /2 ma imum7 /2 ma imum17 /2 ma imum

    /2 ma imum012 3B r m re15What is the term for the abi#it of a computer to run mu#tip#e app#ications at thesame time?m!ltitas,ingmu#tiusermu#tiprocessin%mu#timedia17$ Windows F6 s stem is unab#e to boot proper# . What is the procedure to use toboot this s stem into afe >ode?

    eboot the s stem and press :e# or =' dependin% on the s stem.-eb t the s"stem+ press an' h l' 42 !ntil a men! is 'ispla"e'+ an' thench se &a%e M 'e#=rom the command prompt run the shutdown ;r ;s command.

    un the > C3G=-/ uti#it and choose the option e#ective tartup.18$ technician has insta##ed a new video driver on a Windows F6 computer and nowthe monitor shows distorted ima%es. "he technician needs to insta## a diDerentvideo driver that is avai#ab#e on a networ! server. What startup mode shou#d thetechnician use to access the driver on the networ!?:ebu%%in% >ode

    afe >ode&a%e M 'e with etw r,ing

    afe mode with Command 6rompt1$ technician needs to up%rade the 0#e s stem on a Windows F6 computer from=$"*' to G"= without #osin% user data. Which course of action shou#d be ta!en toup%rade the 0#e s stem to G"= ?Use the :is! >ana%ement uti#it to convert the drive from 2asic to : namic< whichchan%es the 0#e s stem to G"= automatica## .

    eformat a## of the e istin% partitions and use the G"= 0#e s stem.

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    -!n the C *E-T#E6E !tilit" t c nvert the 7le s"stem t T4einsta## Windows F6 and to format the drive choose G"= when prompted.

    1@ "o which cate%or of h pervisor does the >icrosoft Virtua# 6C be#on%? " pe 1

    T"pe 1 " pe * " pe 'A$ co##e%e uses virtua#iHation techno#o% to dep#o information securit courses.

    ome of the #ab e ercises invo#ve stud in% the characteristics of computer virusesand worms. What is an advanta%e of conductin% the #ab e ercises inside thevirtua#iHed environment as opposed to usin% actua# 6Cs?

    "he viruses and worms wi## have #imited functiona#it inside the virtua#iHedenvironment.*ir!s an' w rm attac,s are m re easil" c ntr lle' in a virt!ali8e'envir nment+ th!s helping t pr tect the c llege netw r, an' its 'evices%r m attac,#

    "he virtua#iHation environment has better too#s to deve#op miti%ation so#utions. "he #ab e ercises are performed faster inside of the virtua#iHed environment.'1What are two advanta%es of the G"= 0#e s stem compared with =$"*'? (Choosetwo.)G"= is easier to con0%ure.

    T4& pr vi'es m re sec!rit" %eat!res#T4& s!pp rts larger 7les#

    G"= a##ows faster access to e terna# periphera#s such as a U 2 drive.G"= a##ows faster formattin% of drives.G"= a##ows the automatic detection of bad sectors.''Which two statements are true about restore points? (Choose two.)$ technician shou#d a#wa s create them after updatin% the operatin% s stem.The" are !se%!l t rest re the c mp!ter t an earlier time when thes"stem w r,e' pr perl"#

    "he recover persona# 0#es that have been corrupted or de#eted.The" c ntain in% rmati n ab !t the s"stem an' registr" settings that are

    !se' b" the Win' ws perating s"stem# "he bac! up persona# data 0#es.'*$ user notices that a 6C is runnin% s#ow# and e hibits a de#a ed response to!e board commands. What is a probab#e cause of this s mptom?

    "he video card does not support the reso#ution that is bein% used.$ recent# insta##ed device driver is incompatib#e with the boot contro##er.

    pr cess is !sing m st % the C$. res !rces#

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    3ne or more pro%ram 0#es have been de#eted.'What wou#d be the resu#t of havin% a corrupt >aster 2oot ecord?

    "he printer wi## function incorrect# .The perating s"stem will %ail t start#

    $ new app#ication wi## fai# to insta##. "he !e board wi## be unresponsive to the user.

    Kunci Jawaban Cisco V5 Chapter #

    Cisco IT Essentials V 5 [CHAPTER #]

    Jawaban Betul yang ada tanda ini : di awal jawabannya

    1Which network device $akes !orwarding decisions based on the destination %.& address that iscontained in the !ra$e?

    repeater

    hub

    switch

    router

    '. custo$er is considering a $ultipurpose device to create a ho$e network+ Which three devicesare usually integrated into a $ultipurpose network device? *&hoose three+,

    e$ail server

    router

    switch

    web server

    wireless access point

    print server

    )Which technology would be reco$$ended !or a business that re8uires workers to access the

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    3nternet while visiting custo$ers at $any di!!erent locations?

    . "4

    FP

    cellular

    3"

    /When is a dial(up connection used to connect to an 3nternet provider?

    when a high(speed connection is provided over a cable F network

    when a digital connection is provided using 3"

    when a regular telephone line is used

    when a cellular telephone provides the service

    2Which type o! connection to the 3nternet is capable o! the !astest trans!er rates?

    3" B-3

    dial(up

    3" P-3

    cable

    5Which state$ent describes the logical topology !or a 4. ?

    3t describes how co$puters access the 4. $ediu$+

    3t depicts the locations o! $ain routers and switches in a 4. +

    3t lists the nu$ber o! co$puters@ routers@ and switches on the 4. +

    3t de!ines how co$puters connect to a 4. +

    6.B& &o$pany re8uires preventive $aintenance !or all local network cabling once a year+ Whichtask should be included in the preventive $aintenance progra$?

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    -eplace all labeling on the cables+

    -eplace all cable supports to prevent loose attach$ent points+

    isconnect and reconnect all patch cables+

    3nspect all patch cables !or breaks+

    9What is an e7a$ple o! network $aintenance?

    i$$ediately turning o!! a network device i! the network device is $aking an unusual sound

    educating users on 3 policies and procedures

    using cable supports to identi!y the devices to which the cables are connectednot doing preventive $aintenance regularly i! the $aintenance interrupts network activity

    ;. technician is troubleshooting a proble$ where the user clai$s access to the 3nternet is notworking@ but there was access to the 3nternet the day be!ore+ pon investigation@ the techniciandeter$ines that the user cannot access the network printer in the o!!ice either+ he network

    printer is on the sa$e network as the co$puter+ he co$puter has 15;+'2/+1==+99 assigned as an3P address+ What is the $ost likely proble$?

    he router that connects this network to other networks is down+

    he network inter!ace card driver needs to be updated+

    he 3P de!ault gateway on the co$puter is incorrect+

    he co$puter cannot co$$unicate with a >&P server+

    1=Which technology is $ost o!ten used to connect devices to a P. ?

    Bluetooth

    3000 9='+11n wireless

    !iber optic cabling

    coa7ial cabling

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    11Which three layers o! the

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    he 9='+11g standard does not support static 3P addressing+

    he 9='+11g standard does not support advanced network security !eatures+

    sing only 9='+11g will cause $ultiple ""3 s to be broadcast+

    12What is the $a7i$u$ seg$ent length that is speci!ied by the 1===B."0( standard?

    15/= !t *2== $,

    ;9/ !t *)== $,

    )'9 !t *1== $,

    )'9= !t *1=== $,5=6 !t *192 $,

    15Which two characteristics describe 0thernet technology? *&hoose two+,

    3t is supported by 3000 9='+) standards+

    3t is supported by 3000 9='+2 standards+

    3t typically uses an average o! 15 %bCs !or data trans!er rates+

    3t uses a ring topology+

    3t uses the &"%.C& access control $ethod+

    16Which three !actors are reasons !or a co$pany to choose a clientCserver $odel !or a networkinstead o! peer(to(peer? *&hoose three+,

    he co$pany network re8uires secure access to con!idential in!or$ation+

    0ach user understands how to sa!ely share !iles across a network+

    .ll e$ployees passed a strict background check as part o! the corporate hiring practices+

    he data gathered by the e$ployees is critical and should be backed up on a regular basis+

    he network is s$all with !ewer than eight users+

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    he users need a central database to store inventory and sales in!or$ation+

    19What bene!it is provided by a co$puter data network?

    increased security

    decentralized ad$inistration

    resource sharing

    si$pli!ied troubleshooting

    1;When would a printer be considered a network host?

    when it is connected to a workstation

    when it is connected to a laptop

    when it is connected to a switch

    when it is connected to a P&

    '=. user can print to a printer that is on the sa$e network@ but the tra!!ic o! the user cannot reachthe 3nternet+ What is a possible cause o! the proble$?

    he P& de!ault gateway address is $issing or incorrect+

    he 3& on the P& is !aulty+

    he P& has an incorrect 3P address+

    he network cable connected to the user P& is !aulty+

    '1What is identi!ied by the 1== in the 1==B."0( X standard?

    the $a7i$u$ cable distance in $eters

    the series nu$ber o! the standard

    the $a7i$u$ nu$ber o! network nodes

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    the $a7i$u$ bandwidth in %bCs

    ''. user installs a new gigabit 3& in a P&+ he user notices that the data trans!er rate is $uchslower than e7pected+ What should the user do to !i7 the proble$?

    &hange the 3& duple7 setting !ro$ hal! duple7 to !ull duple7+

    isable sleep $ode+

    isable hibernation $ode+

    &hange the value assigned to the 3& wake(on(4. setting+

    '). co$pany adds a !ew re!urbished co$puters to a network+ he co$pany !inds@ however@ that

    the re!urbished co$puters per!or$ signi!icantly worse than the original networked co$puters do+he original co$puters per!or$ed $uch !aster with applications that re8uired the trans!er o! dataover the network+ What should the co$pany technicians do?

    &heck i! the re!urbished co$puters are using a FP +

    &heck i! the network inter!ace cards in the re!urbished co$puters are li$ited to 1= %bCs+

    &heck i! subnet $ask is correct+

    &heck i! the gateway address is correct+

    Kunci Jawaban Cisco V5 Chapter $

    Cisco IT Essentials V 5 [CHAPTER $]

    Jawaban Betul yang ada tanda ini : di awal jawabannya

    1Which two state$ents are true o! a laptop &P when co$pared to a desktop &P ? *&hoosetwo+,

    he laptops consu$e $ore power+

    he laptop &P s are interchangeable with desktop &P s+

    he laptops are designed to produce less heat+

    he laptops operate at higher clock speeds+

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    he laptops use s$aller cooling devices+

    '3n the power $anage$ent settings@ which two devices can be set to turn o!! to conserve battery

    power? *&hoose two+,

    cooling !ans

    $e$ory

    hard disk drive

    display

    &P

    )What is the !irst step in the process o! troubleshooting a laptop?

    Feri!y !ull !unctionality+

    eter$ine the e7act cause+

    0stablish probable causes+

    3denti!y the proble$+

    /What is the !inal task !or a technician a!ter troubleshooting a laptop?

    Feri!y !ull !unctionality+

    &orrect the proble$+

    ocu$ent the proble$ and the solution+

    3$ple$ent preventive $easures+

    2What can a user do to reconnect a laptop to a !unctioning wireless network a!ter a laptop has

    been $oved and the connection has been lost?

    -eboot the operating syste$+

    Plug in the power cord to the wall outlet+

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    -echarge the battery+

    &hange the orientation o! the laptop+

    5Why are "< 3%%s well suited !or laptops?

    hey do not produce heat+

    hey have a s$all !or$ !actor+

    hey are interchangeable with desktops+

    hey connect to e7ternal ports+

    6.n ad$inistrator tries to con!igure Power

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    -e$ove the outer casing o! the laptop+

    -e$ove the power inverter+

    1=Which two internal e7pansion slots in laptops are co$$only used to install wireless adaptercards? *&hoose two+,

    3".

    P&3e

    %ini(P&3e

    P&3

    P&3 07press %icro

    11What is the ne7t step in the troubleshooting process a!ter a solution has been i$ple$ented on alaptop?

    -eturn the device to the custo$er+

    Feri!y the solution+

    ocu$ent the solution+

    .sk the custo$er to e7plain the proble$+

    1'. technician notices that a laptop display appears stretched and pi7elated+ What is a probablecause o! this?

    he power inverter is !ailing+

    he display properties are incorrectly set+

    he screen has been burned in+

    he power $anage$ent !eatures are incorrectly set+

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    Which state$ent is true about laptops?

    %ost o! the internal co$ponents that are designed !or laptops cannot be used !or desktops+

    4aptop &P s do not use cooling devices+

    4aptops use !ewer co$ponents than desktops use+

    4aptop $otherboards have standard !or$ !actors+

    1/What is a de!inition !or &P throttling?

    overclocking

    upgrading the &P without changing the $otherboard

    the sharing o! processing between two or $ore cores

    the ability to $odi!y &P clock speed as needed

    12What is the purpose o! the eject button on a laptop docking station?

    to open the & C F tray

    to detach the laptop !ro$ the docking station

    to disconnect a "B device

    to re$ove the laptop battery

    15Which key se8uence $ay be used to control whether the content o! the screen will be presentedon a built(in display or on an e7ternal display?

    #n G HdisplayI

    "hi!t G HdisplayI

    &trl G HdisplayI

    .lt G HdisplayI

    16What would be the $ost e!!ective preventive $aintenance routine !or co$pany laptops that are

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    subject to high use?

    a reactive routine that is per!or$ed $onthly

    a proactive routine that is per!or$ed $onthly and as needed

    a proactive routine that is per!or$ed every si7 $onths

    a reactive routine that is per!or$ed only as needed

    19o clean laptops@ which two products are reco$$ended? *&hoose two+,

    car wa7

    rubbing alcohol

    cotton swabs

    a$$onia

    $ild cleaning solution

    1;. technician has been asked to decide which laptop co$ponents should be cleaned on a $onthly

    basis as part o! a $aintenance routine+ What are two e7a$ples o! co$ponents that should beincluded? *&hoose two+,

    &P

    hard disk platters and heads

    e7terior case

    keyboard

    -.%

    '=. technician has installed a wireless 0thernet card in a Windows 6 laptop+ Where would thetechnician con!igure a new wireless connection?

    &ontrol Panel I etworking and "haring &enter I "et up a new connection or network

    &ontrol Panel I "yste$ I evice %anager

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    &ontrol Panel I .d$inistrative ools I "ervices

    &ontrol Panel I 3nternet

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    !reeware sites

    Aoogle Play

    'What two !unctions can be per!or$ed with the ho$e button on an i

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    2What is an advantage o! using !lash $e$ory to store data in $obile devices?

    #lash $e$ory has a drive head that $oves@ reducing the seek ti$e to locate data+

    #lash $e$ory re8uires very little power to store and retrieve data+

    #lash $e$ory is not a!!ected by 0" +

    #lash $e$ory is highly resistant to water and cold+

    5What are two touchscreen characteristics that are used by $ost $obile devices? *&hoose two+,

    an electrical !ield o! the screen that is interrupted when the user touches the screen

    three layers responsible !or conducting electricity with a s$all air gap between the$

    a glass screen that is coated with a capacitor

    two transparent layers o! $aterial capable o! conducting electricity

    two colored layers o! $aterial capable o! conducting electricity

    6Which co$ponent is !ield(replaceable in $ost $obile devices?

    $e$ory card

    -.%

    touchscreen

    &P

    9Which $obile device troubleshooting procedure is correct?

    When a proble$ appears with a $obile device@ the owner should analyze i! it is cost(e!!ectiveto !i7 it+

    %obile devices change so rapidly in design and !unctionality it is always better to replace thedevice rather than repair it+

    %obile device proble$s always result in sending the device to the $anu!acturer !or

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    troubleshooting+

    0very ti$e a $obile devices !reezes@ the owner can reinitialize it by pressing the reset button+

    ;

    . user accidentally drops a $obile device into a pool+ What corrective action should be taken?

    &ontact the $anu!acturer !or repair or replace$ent+

    se a hair dryer to dry the phone+

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    he correct patches were not installed+

    he hardware does not $eet speci!ications+

    Per$ission was not obtained !ro$ the $anu!acturer+

    1)Which two conditions $ust be $et !or $obile device security $easures such as re$ote lock andre$ote wipe to !unction? *&hoose two+,

    he AP" locator $ust be enabled+

    he passcode $ust be disabled+

    "andbo7ing $ust be enabled+

    he device $ust be powered on+

    he device $ust be connected to a network+

    1/Which two ite$s co$$on to both .ndroid and i

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    device+

    15his is a !lash ite$+ Please click below to answer this ite$+

    163n the conte7t o! $obile devices@ what does the ter$ tethering involve?

    connecting a $obile device to a "B port on a co$puter in order to charge the $obile device

    connecting a $obile device to a hands(!ree headset

    connecting a $obile device to another $obile device or co$puter to share a networkconnection

    connecting a $obile device to a /A cellular network

    19Which state$ent is true about industry standards !or cellular networks?

    #irst generation cellular standards are $ostly digital standards+

    hird generation cellular standards re8uire a $a7i$u$ o! 1 AbCs !or devices $oving slowly@such as when a user has a $obile device and is walking+

    &ellular standards have $ade it $ore di!!icult and e7pensive to $ake calls to people that are on adi!!erent network+

    &ell phones that use a single standard can o!ten only be used in speci!ic geographic areas+

    1;Which state$ent about synchronizing a $obile device to a P& is true?

    o synchronize data on an i

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    %3%0

    P

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    the desired 8uality o! the i$age

    the cost o! the inkjet cartridges

    the size o! printer power supply

    the 8uality o! the paper

    'What are two cables that are used to connect a co$puter to a printer? *&hoose two+,

    #ireWire

    > %3

    serialP"C'

    e". .

    )What is a characteristic o! ther$al inkjet nozzles?

    >eat is applied to the ink reservoir o! each nozzle+

    he vibration o! the crystal controls the !low o! ink+

    . charge is applied to the printhead+

    he heat creates a bubble o! stea$ in the cha$ber+

    /3n laser printing@ what is the na$e o! the process o! applying toner to the latent i$age on thedru$?

    !using

    developing

    charging

    trans!erring

    2

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    What is the purpose o! the .dditional rivers button in the "haring tab o! the Printer Properties?

    to add additional drivers !or other operating syste$s

    to add additional drivers !or duple7 printing

    to add additional drivers !or other printers connected to the co$puter

    to add additional drivers !or other printers in the network

    5. s$all 4. uses a shared printer that is connected to a co$puter+ one o! the users can print

    but all o! the users can access the shared resources on the co$puter to which the printer is locallyconnected+ What is a possible cause o! this?

    he cable that connects the printer to the P& is !aulty+

    he printer needs a new ribbon+

    he printer has the wrong paper loaded+

    he printer spool is !ull+

    6>ow would a user install a new "B printer on a P& that is running Windows 6 Pro!essional?

    &on!igure the B3

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    the so!tware(based printer that is used to create P # !iles

    ;What are two $ethods to share a printer wirelessly? *&hoose two+,

    in!rared

    satellite

    Wi%a7

    3000 9='+11 standards

    $icrowave

    1=

    . user discovers that an inkjet color printer is printing di!!erent colors !ro$ those that are shownon the screen+ What can be done to solve this proble$?

    -eplace the !user+

    -eplace the dru$+

    .djust the printer spool+

    &alibrate the printer+

    11he users on a 4. are reporting that co$puters respond slowly whenever high resolution

    photographs are being printed on the color laser printer+ What would be the cause o! this proble$?

    he printer is not con!igured !or duple7 printing+

    he printer does not have enough $e$ory to bu!!er an entire photograph+

    he paper is not ade8uate !or photograph printing+

    he printer is not con!igured !or the proper paper orientation+

    1'What is a characteristic o! global and per(docu$ent options in print settings?

    3t is not possible to con!igure per(docu$ent options+

    Per(docu$ent options override global options+

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    Alobal options take precedence over per(docu$ent options+

    3t is not possible to con!igure global options+

    1)What is true about the Post"cript language?

    3t prints !aster than other languages do+

    3t handles co$ple7 printing jobs+

    3t re8uires less printer $e$ory than other languages re8uire+

    3t allows the page to be rendered in the local workstation+

    1/What are two closed(ended 8uestions that a technician could ask a user while trying to identi!ythe proble$ with a printer? *&hoose two+,

    &an you print a test page on the printer?

    What were you doing when the proble$ occurred?

    What recent so!tware or hardware changes have been $ade to your co$puter?

    3s the printer powered on?

    What error $essages were displayed when the proble$ occurred?

    12.!ter applying a solution to a printer proble$@ a technician restarts the printer and prints a test

    page+ Which step o! the troubleshooting process is the technician applying?

    docu$enting !indings@ actions@ and outco$es

    testing a theory to deter$ine the cause o! the proble$

    veri!ying the solution and syste$ !unctionality

    identi!ying the proble$

    15. user notices that a job sub$itted to a printer is displayed in the print 8ueue@ but the printer isnot printing the docu$ent+ What is a probable cause o! this proble$?

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    an incorrect printer driver

    the wrong paper type

    a bad cable connection

    a printer spooler not installed

    16. technician recorded that a new !user roller unit was installed in a laser printer to solve a

    printing proble$+ Which step in the troubleshooting process did the technician just per!or$?

    veri!ying the solution and syste$ !unctionality

    testing a theory to deter$ine the cause o! the proble$

    identi!ying the proble$docu$enting !indings@ actions@ and outco$es

    19Where would network printer sharing be con!igured in a Windows 6 environ$ent?

    etwork and "haring &enter

    0ase o! .ccess &enter

    evices and printers

    Printers and ardware

    1;What are two !unctions o! a print server? *&hoose two+,

    ensure that the connected client co$puters have up(to(date printer drivers

    store backups o! docu$ents sent to the printer

    provide uninterrupted power to the printer

    provide print resources to all connected client co$puters

    store print jobs in a 8ueue until the printer is ready

    '=Which action supports an e!!ective printer preventive $aintenance progra$?

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    &lean inkjet print heads when they stop working+

    -eplace laser printer toner at set predeter$ined ti$e intervals+

    -eset the printer page counters i! available+

    isconnect the printer !ro$ the power source when it is not in use+

    '1Which two replace$ent parts are typically !ound in a laser printer $aintenance kit? *&hoosetwo+,

    pack o! paper

    toner cartridge

    replace$ent print head

    trans!er rollers

    !user asse$bly

    ''>ow can the li!e o! a ther$al printer be e7tended?

    &lean the inside o! the printer with a vacuu$ cleaner with a >0P. !ilter+

    Wipe the outside o! the printer with a da$p cloth+

    &lean the heating ele$ent regularly with isopropyl alcohol+

    eep the paper dry in a low hu$idity environ$ent+

    Kunci Jawaban Cisco V5 Chapter '

    Cisco IT Essentials V 5 [CHAPTER ']

    Jawaban Betul yang ada tanda ini : di awal jawabannya

    1. user receives a phone call !ro$ a person who clai$s to represent 3 services and then asks that

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    user !or con!ir$ation o! userna$e and password !or auditing purposes+ Which security threatdoes this phone call represent?

    social engineering

    anony$ous keylogging

    spa$

    o"

    'Which two security precautions will help protect a workplace against social engineering?*&hoose two+,

    ensuring that each use o! an access card allows access to only one user at the ti$e

    ensuring that all operating syste$ and antivirus so!tware is up to date

    encrypting all sensitive data stored on the servers

    per!or$ing daily data backups

    registering and escorting all visitors to the pre$ises

    )What are two typical physical security precautions that a business can take to protect itsco$puters and syste$s? *&hoose two+,

    Per!or$ daily data backups+

    -eplace any so!tware !irewalls with a hardware !irewall+

    3$ple$ent bio$etric authentication+

    0nsure that all operating syste$ and antivirus so!tware is up to date+

    isable the autorun !eature in the operating syste$+

    /Which physical security technology can hold user authentication in!or$ation@ include so!twarelicense protection@ provide encryption@ and provide hardware and so!tware authentication that isspeci!ic to the host syste$?

    bio$etric authentication

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    rusted Plat!or$ %odule * P%,

    card key access

    two(!actor security

    23t has been noted that the co$puters o! e$ployees who use re$ovable !lash drives are beingin!ected with viruses and other $alware+ Which two actions can help prevent this proble$ in the!uture? *&hoose two+,

    "et virus protection so!tware to scan re$ovable $edia when data is accessed+

    &on!igure the Windows #irewall to block the ports that are used by viruses+

    0nable the P% in the &%

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    9Dou want to dispose o! a '+2 terabyte hard drive that contains con!idential !inancial in!or$ation+What is the reco$$ended procedure to achieve this?

    se data wiping+

    rill through the > +

    "$ash the platters with a ha$$er+

    3$$erse the > in a weak solution o! bicarbonate o! soda+

    ;What is the $ost e!!ective way o! securing wireless tra!!ic?

    WP.'""3 hiding

    W0P

    wireless %.& !iltering

    1=Which two ite$s are used in asy$$etric encryption? *&hoose two+,

    a token

    a P%

    a private key

    a 0" key

    a public key

    11Which two characteristics describe a wor$? *&hoose two+,

    hides in a dor$ant state until needed by an attacker

    in!ects co$puters by attaching to so!tware code

    e7ecutes when so!tware is run on a co$puter

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    is sel!(replicating

    travels to new co$puters without any intervention or knowledge o! the user

    1'

    Which type o! security threat uses e$ail that appears to be !ro$ a legiti$ate sender and asks thee$ail recipient to visit a website to enter con!idential in!or$ation?

    wor$

    phishing

    adware

    stealth virus

    1)Which three 8uestions should be addressed by organizations developing a security policy?*&hoose three+,

    >ow should !uture e7pansion be done?

    What are the possible threats to the assets o! the organization?

    What is to be done in the case o! a security breach?

    When do the assets need protecting?

    What assets re8uire protection?

    What insurance coverage is re8uired?

    1/What does a $alware detection progra$ look !or when running a scan?

    a service pack

    patterns in the progra$$ing code o! the so!tware on a co$puter

    $irror sites

    patches that prevent a newly discovered virus or wor$ !ro$ $aking a success!ul attack

    12Port triggering has been con!igured on a wireless router+ Port '2 has been de!ined as the trigger

    port and port 11) as an open port+ What e!!ect does this have on network tra!!ic?

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    .ny tra!!ic that is using port '2 going out o! the internal network will also be allowed to trans$itout port 11)+

    .ll tra!!ic that is sent into port '2 to the internal network will also be allowed to use port 11)+

    .ll tra!!ic that is sent out port '2 will open port 11) to allow inbound tra!!ic into the internalnetwork through port 11)+

    .ny tra!!ic that co$es into port '2 allows outgoing port 11) to be used+

    15Which two characteristics o! network tra!!ic are being $onitored i! a network techniciancon!igures the co$pany !irewall to operate as a packet !ilter? *&hoose two+,

    packet size

    physical addresses

    protocols

    packet speed

    ports

    16What is the pri$ary goal o! a o" attack?

    to !acilitate access to e7ternal networks

    to prevent the target server !ro$ being able to handle additional re8uests

    to scan the data on the target server

    to obtain all addresses in the address book within the server

    19Which 8uestion would be an e7a$ple o! an open(ended 8uestion that a technician $ight askwhen troubleshooting a security issue?

    >ave you scanned your co$puter recently !or viruses?

    What sy$pto$s are you e7periencing?

    id you open any attach$ents !ro$ a suspicious e$ail $essage?

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    3s your security so!tware up to date?

    1;Which action would help a technician to deter$ine i! a denial o! service attack is being caused

    by $alware on a host?

    3nstall rogue antivirus so!tware on the host+

    4og on to the host as a di!!erent user+

    isable .ctiveX and "ilverlight on the host+

    isconnect the host !ro$ the network+

    '=. technician is troubleshooting a co$puter security issue+ he co$puter was co$pro$ised by an

    attacker as a result o! the user having a weak password+ Which action should the technician takeas a preventive $easure against this type o! attack happening in the !uture?

    0nsure the security policy is being en!orced+

    &heck the co$puter !or the latest

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    virus de!inition tables

    grayware

    Kunci Jawaban Cisco V5 Chapter

    Cisco IT Essentials V 5 [CHAPTER ]

    Jawaban Betul yang ada tanda ini : di awal jawabannya

    1Which two actions should a technician take i! illegal content@ such as child pornography@ isdiscovered on the hard drive o! a custo$er co$puter? *&hoose two+,

    &ontact a !irst responder+

    &on!ront the custo$er i$$ediately+

    "hut down the co$puter until authorities arrive+

    ocu$ent as $uch in!or$ation as possible+

    -e$ove and destroy the hard drive+

    'What is the de!inition o! cyber law?

    a single law de!ining cri$inal acts that are co$$itted online

    a contract that de!ines e7pectations between and organization and 3 service vendors !or anagreed upon level o! support

    the process o! collecting and analyzing data !ro$ co$puter syste$s@ networks@ wirelessco$$unications@ and storage devices

    the collection o! international@ country@ and local laws that a!!ect co$puter security pro!essionals

    )When per!or$ing co$puter !orensics@ what can be prevented with a properly and care!ully

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    docu$ented chain o! custody?

    identity the!t

    copying o! copyrighted $aterials

    evidence ta$pering

    cyber cri$e

    /uring the process o! troubleshooting@ a technician gains access to custo$er private in!or$ation+

    What is e7pected that the technician do with this in!or$ation?

    "end this in!or$ation to the $anager o! the custo$er+

    Back up the in!or$ation just in case the custo$er needs it so$e day+ocu$ent all in!or$ation in a log !ile+

    "end this in!or$ation to the technician $anager+

    eep it con!idential+

    2

    -e!er to the e7hibit+ uring the troubleshooting o! so!tware that is installed on a co$putersyste$@ a level one technician re8uires help !ro$ a level two technician+ he !ile shown in thee7hibit $ust be sent to the level two technician+ >ow should the level one technician deliver this!ile?

    "end the !ile as it is to the level two technician+

    eliver the !ile in printed !or$at only+

    -eplace all passwords in the !ile with Hpassword o$ittedI be!ore e$ailing the !ile and thensupply the passwords by secure $eans@ i! re8uired+

    his !ile should not be shared with the level two technician+

    5What are two sections that are usually included in an "4.? *&hoose two+,

    supported e8uip$ent and so!tware

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    ho$e contact in!or$ation o! the technician

    service provider part suppliers

    ti$e o! service availability

    contact in!or$ation o! other clients

    6Which two rules pertain to the general daily activities o! e$ployees in a call center environ$ent?*&hoose two+,

    he technician should contact the custo$er i! the technician is going to be late !or a !ollow(upappoint$ent+

    he technician should adjust the work chair to a height that is high enough so that wrists angle

    downwards toward the keyboard+he technician should be sure to treat all custo$ers e8ually+

    3! a custo$er co$plains about another technician@ the technician who is taking the call shouldagree with opinion o! the custo$er+

    3! a technician takes a call !ro$ a custo$er the technician does not like@ the technician should pass the call to another technician+

    9Which state$ent describes a best practice related to ti$e $anage$ent?

    he technician can take the call o! another technician@ even without per$ission to do so+

    he technician should give better service to a custo$er !or who$ the technician !eels $oresy$pathy+

    he technician should take the easier calls !irst@ regardless o! the urgency+

    he technician should $ake sure to call the custo$er back as close to the callback ti$e as possible+

    ;Which two state$ents are correct about level one and level two technicians? *&hoose two+,

    4evel two technicians usually respond to the Kdown callsK as they $ay be able to resolve the$!aster+

    4evel one technicians usually work on the proble$s that re8uire opening up the co$puter case+

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    4evel two technicians are o!ten re!erred to as Kincident screeners@K and level one technicians areo!ten re!erred to as Kproduct specialists+K

    4evel two technicians are usually $ore knowledgeable about technology than the level one

    technicians are+

    4evel two technicians prepare a work order and escalate it to a level one technician i! a proble$cannot be resolved within ten $inutes+

    1=What should a level two technician do i$$ediately a!ter receiving an escalated work order !ro$a level one technician?

    &all the custo$er back to ask any additional 8uestions and resolve the proble$+

    &all the level one technician and ask 8uestions about the proble$+ocu$ent suggestions to solve the proble$ in the work order and return it to the level one

    technician+

    "end the work order to a level three technician and ask !or support+

    11. custo$er calls to report a co$puter proble$+ Which two actions can the technician take toestablish a good rapport with the custo$er? *&hoose two+,

    se technical ter$s to deter$ine the level o! knowledge the custo$er possesses+

    .llow the custo$er to speak without interruption+

    Personalize the call by periodically asking 8uestions unrelated to the co$puter proble$+

    -e!er to the custo$er by na$e whenever possible+

    .sk only closed(ended 8uestions+

    1'What is the correct way to conduct a telephone call to troubleshoot a co$puter proble$?

    .lways gather in!or$ation !ro$ the custo$er and escalate the proble$+

    .sk personal 8uestions to get better ac8uainted with the custo$er+

    07plain each step to help the custo$er understand the troubleshooting process+

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    %aintain pro!essional behavior at all ti$es+

    1). technician receives a call !ro$ a custo$er who is too talkative+ >ow should the technicianhandle the call?

    Politely step in and gain control o! the call by asking the custo$er social 8uestions+

    .llow the custo$er to speak without interruption and then try to use closed(ended 8uestions togather data+

    se open(ended 8uestions and repeat all the in!or$ation back to the custo$er to politely showthat unnecessary in!or$ation is being given+

    alk over the custo$er and 8uickly gather the necessary in!or$ation to be o! help+

    1/What are two e7a$ples o! displaying pro!essional co$$unication skills while talking to acusto$er? *&hoose two+,

    !ocusing on what you cannot do to give custo$ers an idea o! the $agnitude o! the proble$

    clari!ying what custo$ers say a!ter they have !inished their e7planations

    interrupting custo$ers with a 8uestion to gather $ore in!or$ation

    asking custo$ers to paraphrase their e7planations

    the use o! active listening@ with occasional interjections such as K3 seeK or K3 understandK

    12What are three pieces o! in!or$ation a level one technician should gather !ro$ a custo$er?*&hoose three+,

    details o! any recent changes to the co$puter

    description o! the proble$

    output !ro$ diagnostic so!tware

    output !ro$ a re$ote connection to the custo$er co$puter

    current &%

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    15Which situation would re8uire that a support desk call be given the highest priority?

    . couple o! co$puters have operating syste$ errors+

    he co$pany cannot operate because o! a syste$ !ailure+

    "o$e co$puters cannot log in to the network+

    wo users are re8uesting an application enhance$ent+

    . user is re8uesting a -.% $e$ory upgrade+

    16Which two data storage locations contain persistent data that can be used by co$puter !orensicsspecialists? *&hoose two+,

    solid state drives

    &P registers

    -.%

    hard disk drives

    cache

    193n a co$puter !orensics investigation@ which type o! data is considered volatile data and can belost i! power is re$oved !ro$ the co$puter?

    data in transit between -.% and the &P

    data stored on an internal drive

    data stored on an e7ternal drive

    data stored on $agnetic disks

    1;What custo$er support procedure would likely cause an upset custo$er to beco$e $ore upset?

    .sk the custo$er to do obvious or unnecessary steps+

    -eiterate that you want to solve the proble$+

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    #ollow a step(by(step approach to solving the proble$+

    .pologize !or the wait ti$e i! there has been no wait ti$e+

    '=

    What na$e is given to a certain set o! general rules that apply to written co$$unication over the3nternet?

    !la$e wars

    online interactions

    3nternet slang

    neti8uette

    '1When per!or$ing co$puter !orensics what is re8uired to prove a chain o! custody?

    an ad$ission o! guilt

    collected evidence

    proper docu$entation procedures

    e7pert testi$ony

    ''What is a reason to escalate a proble$ !ro$ a level one technician to a level two technician?

    when the e8uip$ent needs to be rebooted

    when the screen resolution o! a custo$er P& needs to be adjusted

    when drivers@ applications@ or operating syste$s need to be installed

    when a peripheral device needs to be replaced

    Kunci Jawaban Cisco V5 Chapter 2

    Cisco IT Essentials V 5 [CHAPTER 2]

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    /. technician is upgrading an older P& with a dual core &P + When the P& restarts@ it is slowerthan it was be!ore the upgrade+ he Per!or$ance tab !ro$ the ask %anager displays only one&P graph+ What is the $ost probable solution to this proble$?

    -eplace the > with a higher capacity hard drive+

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    he user has breached the user security policy+

    he co$puter has a virus+

    he inde7 service is not running+

    he &P needs to be upgraded+

    .n update has corrupted the operating syste$+

    9What are two possible solutions to any Windows co$puter restarting continuously and neverdisplaying the desktop? *&hoose two+,

    pgrade the processor+

    pgrade the video card+

    Press #9 to open the .dvanced

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    technician suspect? *&hoose two+,

    he wireless signal is too weak+

    he >&P server is !aulty+

    here is inter!erence !ro$ outside sources+

    he antenna on the access point is too power!ul+

    he network passwords need to be reissued to the users+

    11. group o! users is unable to connect to the network+ When testing several o! the P&s and issuingthe co$$and ipcon!ig@ the technician notices that all o! the$ have an 3P address in the15;+'2/+7+7 range+ What is the $ost likely cause o! this proble$?

    he " server is not operational+

    he 3nternet connectiion is down+

    he gateway address is incorrect+

    he >&P server is not operational+

    1' . technician is working on a laptop that has a dark display+ .!ter attaching an e7ternal displayand veri!ying that it works@ the technician now has a better idea as to the proble$+ What could bethe proble$?

    he display driver is incorrect+

    he $otherboard has !ailed+

    he &P has !ailed+

    he power inverter o! the 4& screen or backlight la$p has !ailed+

    1). technician replaces a laptop keyboard that was no longer !unctioning@ and has veri!ied that thenewly replaced keyboard !unctions properly+ What is the !inal step the technician should take as

    part o! the troubleshooting process?

    .sk a list o! closed(ended 8uestions+

    -esearch the proble$+

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    ocu$ent all !indings@ actions@ and outco$es+

    3$ple$ent preventive $easures+

    1/. user co$plains that when a page is printed on a laser printer@ the page s$ears when touched+What is a possible cause o! this issue?

    he laser asse$bly is !aulty+

    he 0P dru$ is da$aged+

    he pickup rollers are de!ective+

    he !user has !ailed+

    12. technician !inds that occasionally when a network printer is restarted@ clients are unable to

    print to it@ receiving a K ocu$ent !ailed to printK $essage+ What is a probable cause o! this?

    he dru$ is da$aged+

    he printer does not have enough $e$ory+

    he toner level in the 0P cartridge is low+

    he power supply on the printer is !ailing+

    he printer is con!igured to get an 3P address using >&P+

    15. user co$plains that a printer is outputting rando$ characters instead o! the desired docu$ent+What is a probable cause o! this?

    here is dirt or debris in the printer+

    he printer does not have enough $e$ory+

    he pickup rollers are de!ective+

    .n incorrect print driver is installed+

    16. !reshly installed Windows 6 laptop is plugged into the network and con!igured with an 3Paddress+ he technician then atte$pts to ping the laptop !ro$ another co$puter+ While the laptop

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    is able to connect to other devices@ the ping re8uests !ail+ What is the likely cause?

    he network drivers !or the 3& are out o! date+

    he port speed !or the 3& is incorrect+

    P% $ust be enabled+

    he Windows #irewall is blocking ping re8uests+

    19 . co$puter displays this $essage when the co$puter boots: K%B- has been changed or$odi!ied+K What could cause this proble$?

    he &%

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    '1. technician is troubleshooting a laser printer that outputs blank paper !or all print jobs including

    printer test pages+ What is a probable cause?

    he laser printer does not have ade8uate $e$ory+

    he dru$ is !ailing to hold a charge+

    he dru$ wiper blade is worn+

    he !user has !ailed+

    ''. technician is troubleshooting a Windows 6 laptop in!ected with a virus that has da$aged the$aster boot record+ he technician has booted the laptop using the installation $edia and isatte$pting to repair the laptop !ro$ the co$$and line inter!ace+ Which two co$$ands can the

    technician use to repair the corrupt $aster boot record? *&hoose two+,regedit

    chkdsk

    regedt)'

    bootrec C!i7boot

    bootrec C!i7$b

    Kunci Jawaban Cisco V5 (inal E)a* +,an- .en-/ap0

    3 0ssentials #inal 07a$ v2 answers

    Jawaban Betul Dang Warna %erah

    1Which power criterion will a!!ect the nu$ber o! internal drives that are installed in a co$puter?G2F & outputG'=F & output.& input

    & output power supply voltagepower suppl, watta-e

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    '. custo$er needs additional storage space on an older co$puter+ What will the technician look atin the co$puter to deter$ine i! an additional hard drive can be added?ade8uate -.%an open P&3CP&3e e7pansion slot

    an a1ailable PATA 3ATA connectionB3

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    "o$e !eatures initially disabled by a carrier $ay be enabled+;. custo$er is upset and wants to speak to a speci!ic technician to resolve a proble$i$$ediately+ he re8uested technician is away !ro$ the o!!ice !or the ne7t hour+ What is the bestway to handle this call?

    -e!er the angry custo$er to a supervisor+.dvise the custo$er that the re8uested technician is out o! the o!!ice and insist on trying toresolve the proble$+6a/e an o77er to help the custo*er i**e4iatel,; an4 a41ise the custo*er that otherwisethe reow should the technician respond?

    Feri!y that the co$puter is working properly now+4isten to the co$plaint and then apologize !or any inconvenience caused by the lengthy serviceon the co$puter+07plain that the repair technician sent to per!or$ the service is ine7perienced+Put the custo$er on hold until a supervisor is available+11What two actions are appropriate !or a support desk technician to take when assisting custo$ers?*&hoose two+,3nterrupt custo$ers i! they start to solve their own proble$s+&o$!ort a custo$er by $ini$izing the custo$er proble$+.et a custo*er 7inish tal/in- be7ore as/in- a44itional 1/Which $otherboard !eature controls the a$ount o! data that a &P trans!ers at one ti$e?

    pin grid array

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    7ront si4e bus%%X instructionsread(only $e$ory12What laptop co$ponent converts & power to .& so that the display can illu$inate?

    in1erter backlight&

    battery$otherboard15. technician needs to con!igure a Bluetooth headset !or a laptop user+ Which two steps shouldthe technician take be!ore installing the headset? *&hoose two+,-e$ove the battery+

    isconnect .& power+Enable >luetooth in >I:3 3etup8

    0nsure that the antistatic wrist strap is attached to a nonpainted portion o! the laptop+Ensure that the laptop >luetooth switch is enable4816Which state$ent correctly co$pares the characteristics o! coa7ial cable with twisted(pair cable?

    he li$ited bandwidth o! coa7ial cable $akes it better than twisted(pair cable !or 4.installations+&oa7ial cable is less e7pensive than twisted(pair cable+Coa)ial cable is ph,sicall, *ore 4i77icult to install than TP cable8Because it contains a single copper conductor@ coa7ial cable is easier to troubleshoot thantwisted(pair cable+19>ow is "4 able to carry telephone and data signals at the sa$e ti$e?Each si-nal uses a 4i77erent 7re

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    =in4ows $ lti*ateWindows 6 lti$ate and Pro!essionalWindows 6 lti$ate and Pro!essional and >o$e Pre$iu$Windows 6 lti$ate and Pro!essional and >o$e Pre$iu$ and "tarter ))

    What does L "0-P-

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    % 2VP@W0PWP.);

    What type o! security attack is being launched when a hacker calls a co$pany to obtainco$puter login in!or$ation and pretends to be an e$ployee?spyware

    phishingadware

    rojansocial en-ineerin-/=What best describes the security threat o! spoo!ing?*a/in- 4ata appear to co*e 7ro* a source that is not the actual sourcesending abnor$ally large a$ounts o! data to a re$ote server to prevent user access to the server

    servicesintercepting tra!!ic between two hosts or inserting !alse in!or$ation into tra!!ic between twohostssending bulk e$ail to individuals@ lists@ or do$ains with the intention to prevent users !ro$accessing e$ail/1Which three attributes o! #" $ake it a better !ile syste$ than #. )'? *&hoose three+,7ile an4 7ol4er per*ission options!ile size per volu$e o! /+16 $illion

    ournalin-large cluster sizeencr,ption at the 7ile an4 7ol4er le1el$a7i$u$ individual !ile size o! / AB/'Which open standards(based wireless security $ode supports the highest level o! security?W0P=PA2WP.40.P/).!ter logging into a co$puter@ a user can view !iles but is unable to download the !iles+ Whataction can the ad$inistrator take to allow the user to download the !iles while preventingdeletion o! the !iles?"et the !older per$issions to -ead+"et the !ile per$issions to %odi!y+"et the !ile per$issions to #ull &ontrol3et the 7ile per*issions to Rea4 an4 E)ecute8//. technician is servicing a laser printer+ Which two printer parts should the technician avoidtouching because they retain large a$ounts o! voltage even when disconnected !ro$ a power

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    source?con4itionin- rollertoner cartridgecorona wire

    printer head

    paper tray/2. wireless 4. is being deployed inside the new one roo$ o!!ice that is occupied by the parkranger+ he o!!ice is located at the highest part o! the national park+ .!ter network testing isco$plete@ the technicians report that the wireless 4. signal is occasionally a!!ected by so$etype o! inter!erence+ What are two possible causes o! the signal distortion? *&hoose two+,the *icrowa1e o1enthe large nu$ber o! trees that surround the o!!icethe cellular phones that are use4 b, the e*plo,eesthe elevated location where the wireless 4. was installedthe nu$ber o! wireless devices that are used in the wireless 4.

    /5. technician is to docu$ent the current con!igurations o! all network devices in a college@including those in o!!(site buildings+ Which protocol would be best to use to securely access thenetwork devices?# P> P33H

    elnet/6. co$puter can access devices on the sa$e network but cannot access devices on othernetworks+ What is the probable cause o! this proble$?

    he cable is not connected properly to the 3&+he co$puter has an invalid 3P address+he co$puter has an incorrect subnet $ask+

    The co*puter has an in1ali4 4e7ault -atewa, a44ress8/9What is the reason !or disabling ""3 broadcasting and changing the de!ault ""3 on a wirelessaccess point?.nyone with the de!ault ""3 can gain access to the access point and change the con!iguration+

    isabling ""3 broadcasting !rees up radio !re8uency bandwidth and increases the datathroughput o! the access point+

    he access point stops broadcasting its own %.& address@ thus preventing unauthorized wirelessclients !ro$ connecting to the network+=ireless clients *ust then ha1e the 33I9 *anuall, con7i-ure4 to connect to the wirelessnetwor/8/;.!ter con!ir$ing the re$oval o! a virus !ro$ a co$puter@ how should the technician ensure andveri!y the !ull !unctionality o! the syste$?Chec/ 7or the latest :3 patches an4 up4ates8

    ocu$ent the proble$ and the procedures per!or$ed to solve it+

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    alk with the user to deter$ine the cause o! the proble$+Aather in!or$ation !ro$ a nu$ber o! sources to clearly identi!y the proble$+2=-ogue antivirus warning windows have been reported as appearing on co$puters in a co$pany+

    he co$puter syste$s ad$inistrator is dra!ting a notice to all e$ployees e7plaining how to deal

    with this proble$+ 3n addition to a description o! the proble$ and the reporting procedure@ whichtwo instructions should also be included in the notice? *&hoose two+,9o not clic/ an,where in the warnin- win4ow8I7 the win4ow has to be close4; then press Alt ("8&lose the window by clicking the cross in the top right corner+&lick the &ancel button in the window to close the window+

    pdate the anti$alware so!tware on the co$puter+21.n audit reveals co$pany !iles that are stored in the personal server space o! a !or$er e$ployeehave been $odi!ied a!ter the e$ployee le!t the co$pany+ What should be done to prevent !urtherunauthorized access to these !iles@ while still allowing the co$pany to use the$?

    9isable the account o7 the 7or*er e*plo,ee8elete the account o! the !or$er e$ployee+elete the !iles !ro$ the server+

    &hange the account to a Auest account+2'. technician is e7plaining the di!!erences between inkjet printers and laser printers to a custo$er+Which two co$parisons should the technician $ake? *&hoose two+,In/ et printers are less e)pensi1e as an initial purchase than laser printers8. laser printer is signi!icantly slower than an inkjet printer+Both laser and inkjet printers produce poor 8uality i$ages+The laser printer output is 4r, a7ter printin-; but an in/ et printer *a, still ha1e wet in/on the paper a7ter printin-83nkjet printers use plain paper to $ake econo$ical prints@ but laser printers re8uire $oree7pensive ther$al paper+2)Which two procedures should be done be!ore per!or$ing preventive $aintenance on a laptop?*&hoose two+,.ttach any devices that are nor$ally used as part o! daily operations+Feri!y that all drivers are current+0nsure the B3

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    Which three actions should be part o! a regular co$puter preventive $aintenance plan? *&hoosethree+,re*o1in- 4ust 7ro* 7an inta/es; the power suppl,; an4 peripheralsinstallin- appropriate securit, up4atesre*o1in- unuse4 or unwante4 pro-ra*s

    changing browser settingsdeleting old e$ailinstalling $ore -.% in the $achine25Which !eature is characteristic o! the ntbackup co$$and?It can be e)ecute4 7ro* a batch 7ile83t can be used to restore !iles+3t is used to create a copy o! the registry+3t is used to create restore points+26What are the !our layers in the &PC3P re!erence $odel?

    > P@ &P@ 3P@ 0thernet&P@ 3P@ 0thernet@ 3000application; transport; internet; networ/ accessapplication@ presentation@ session@ transport

    physical@ data link@ network@ transport29.!ter the ad$inistrator $anually con!igures the correct ""3 on a new laptop@ the co$puter isstill unable to connect to the wireless 4. + Which additional action should the ad$inistratortake to resolve this proble$?%odi!y the group account o! the user to include all !ile per$issions+-eboot the wireless access point+-ena$e the laptop and reset the user password on the network+Veri7, that the 6AC a44ress 7or the laptop is in the 6AC a44ress 7ilter table82;

    he current 3P con!iguration o! a s$all co$pany is done $anually and is ti$e(consu$ing+Because o! increased network growth@ a technician needs a si$pler way !or 3P con!iguration o!workstations+ Which service would si$pli!y the workstation 3P con!iguration task?.P3P.9HCP

    3P"3&%P5=