The

Leadership

Challenge

Context of Leadership

Heightened uncertainty

People first

Global connectedness

Social capital

Context of Leadership

Global economy

Speed

An ever-changing workforce

An intense search for meaning

Five Practices of Exemplary

Leadership

Model the Way

Inspire a Shared Vision

Challenge the Process

Enable Others to Act

Encourage the Heart

Model the Way

Find your voice by clarifying your personal

values.

Set the example by aligning actions with

shared values.

Inspire a Shared Vision

Envision the future by imagining exciting

and ennobling possibilities.

Enlist others in a common vision by

appealing to shared aspirations.

Challenge the Process

Search for opportunities by seeking

innovative ways to change, grow, and

improve.

Experiment and take risks by constantly

generating small wins and learning from

mistakes.

Enable Others to Act

Foster collaboration by promoting

cooperative goals and building trust.

Strengthen others by sharing power and

discretion.

Encourage the Heart

Recognize contributions by sowing

appreciation for individual excellence.

Celebrate the values and victories by

creating a spirit of community.

Characteristics of Admired

Leaders

Honest

Forward-looking

Competent

Inspiring

Managers with High Credibility

Proud to tell others theyre part of the organization

Feel a strong sense of team spirit

See personal values as consistent with

those of the organization

Feel attached/committed to the

organization

Sense of ownership in organization

Managers with Low Credibility

Produce only if theyre watched carefully

Motivated primarily by money

Say good things about the organization

publicly, criticize it privately

Often consider looking for another job

Feel unsupported & unappreciated

Credibility is the Foundation

Credibility Makes a Difference

The Requirement/Predicament of Being

Forward-Looking

What is Credibility Behaviorally?

Establishing Credibility

DWYSYWD

Do What You Say You Will

Do

Clarify Your Values

Values Are Guides

Personal Values Clarity Makes a

Difference

Explore Your Inner Territory

Listen to the Masters

Express Yourself

In Your Own Words

Three Stages of Self-Expression

- Looking Out

- Looking In

- Moving On

Clarifying Your Personal Values

Look in the mirror

Take time for contemplations

Write a tribute to yourself

Record lessons from leaders you admire

Clarifying Your Personal Values

Write your credo

Engage in a credo dialogue & assessment

Collect stories that teach values

Audit your ability to succeed

Build & Affirm Shared Values

The Power of Shared Values

Why Shared Values Are Important

Align Actions with Values

Calendars: Spend Time & Pay Attention

Critical Incidents: Seize Opportunities to

Teach

Stories, Analogies, & Metaphors: Use the

Timeless Way to Teach Virtues

Align Actions with Values

Language: Choose Words & Questions

Deliberately

Measurements: Recognize that What Gets

Measured Gets Done

Set the Example: Align

Actions/Values

Create alignment around key values

Speak about shared values with enthusiasm and confidence even drama

Teach & reinforce through symbols/artifacts

Lead by storytelling

Set the Example: Align

Actions/Values

Put storytelling on your meeting agendas

Ask questions

Keep score

Do a personal audit

Discover the Theme

Express Your Passion

Explore Your Past

Pay Attention to Your Experiences

Immerse Yourself

Imagine the Possibilities

Find Meaning in the Ideal

Take Pride in Being Unique

Make Images of the Future

Look to the Future

Envisioning the Future

Read a biography of a visionary leader

Think about your past

Determine the something you want to do

Write an article about how youve made a difference

Envisioning the Future

Write your vision statement

Become a futurist

Test your assumptions

Rehearse with visualizations & affirmations

Enlist Others

Develop a Shared Sense of Destiny

Listen Deeply to Others

Discover & Appeal to a Common Purpose

Give Life to a Vision

Give Life to a Vision

Use Powerful Language

Practice Positive Communication

Tap Into Nonverbal Expressiveness

Enlist Others Appeal to Shared Aspirations

Get to know your constituents

Find the common ground

Draft a collective vision

Expand your communication skills

Enlist Others Appeal to Shared Aspirations

Breathe life into your vision

Speak from the heart

Listen firstand often

Hang out

Search for Opportunities

Join the Voyage of Discovery

Seize the Initiative

Make Challenge Meaningful

Innovate & Create

Look Outward for Fresh Ideas

Seize the Initiative

Make Something Happen

Encourage Initiative in others

Lead Through Assigned Work

Seek Innovative Ways to

Change, Grow & Improve

Treat every job as an adventure

Seek meaningful challenges for yourself

Find & create meaningful challenges for

others

Add fun to everyones work

Seek Innovative Ways to

Change, Grow & Improve

Question the status quo

Renew your teams

Create an open-source approach to

searching for opportunities

Send everyone shopping for ideas

Experiment & Take Risks

Initiate Incremental Steps & Small Wins

Learn from Mistakes

Promote Psychological Hardiness

Generating Small Wins

Setup little experiment & develop models

Make it safe for others to experiment

Break mindsets

Break it up & break it down

Generating Small Wins

Give people choices

Accumulate yeses

Admit your mistakes

Conduct pre- and postmortems for every

project

Collaboration Improves

Performance

Create a Climate of Trust

Facilitate Positive Interdependence

Support Face-to-Face Interactions

Create a Climate of Trust

Trusting Others Pays Off

Be Open to Influence

Make Yourself Vulnerable

Listen, Listen, Listen

Positive Interdependence

Develop Cooperative Goals & Roles

Support Norms of Reciprocity

Reward Joint Effort

Support Face-to-Face

Interactions

Sustain Ongoing Interaction

Link to the Human Network

Connect Others to Sources of Power

Share Information & Resources

Develop Social Awareness & Social Skills

Cooperative Goals & Building

Trust

Conduct a collaboration audit

Be the first to trust

Ask questions, listen, and take advice

Always say we

Create jigsaw groups

Cooperative Goals & Building

Trust

Focus on gains, not losses

Make a list of alternative currencies

Take a lot of human moments

Create places and opportunities for

informal interactions

Generate Power All Around

Ensure Self-Leadership

Provide Choice

Develop Competence & Confidence

Foster Accountability

Develop Competence &

Confidence

Share the Data

Practice Problem-Solving

Confidence Provides a Way

Leaders Coach

Sharing Power & Discretion

Offer visible supports

Assign critical tasks

Enrich peoples jobs

Use modeling to develop competencies

Sharing Power & Discretion

Stop talking & start building at staff

meetings

Enlarge peoples sphere of influence

Educate, educate, educate

Create a learning climate

Recognize Contributions

Focus on Clear Standards

Expect the Best

Pay Attention

Personalize Recognition

Focus on Clear Standards

Standards Concentrate Us

Feedback Keeps Us Engaged

Encouragement is Feedback

Pay Attention

Release the Positive

Listen with Your Eyes & Your Heart

Be a Friend

Show Appreciation for

Individual Excellence

Be creative about rewards

Make recognition public

Provide feedback en route

Be a Pygmalion

Show Appreciation for

Individual Excellence

Foster positive expectations

Make the recognition presentation

meaningful

Find people who are doing things right

Dont be stingy about saying thank you

Celebrate Values & Victories

Create a Spirit of Community

Tell the Story

Set the Example

Celebrate by Creating a Spirit

of Community

Schedule celebrations

Install a public bragging board

Create a commemorative award

honoring exemplary actions

Demonstrate caring by walking around

Celebrate by Creating a Spirit

of Community

Show passion and compassion

Be a cheerleader your way

Have fun

Set the example plan a celebration right now

Leadership is Everyones Business

Leadership is Learned

Leaders Make a Difference

First, Lead Yourself

Leading Questions

Leadership is Everyones Business

Moral Leadership

Contrasts & Contradictions

The Secret to Success in Life