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è www.pexweek.com.au Confirmed speakers include: David Masters President Australasian Association of Lean Six Sigma Practitioners Jian Chieh Chew Director Operational Excellence- APAC eBay (Singapore) Cathal Murphy Director, Global Customer Experience eBay (Australia) Brett Burton Head of Lean and Customer Centred Design Westpac Group Sarah McLeod Head of Operational Excellence AGL Energy Dennis Narlock Operations Director Catalent Pharma Solutions Carole Rollings Head of Process Excellence Vodafone Hutchison Australia Dr Paul Walsh Program Director AGSM Campbell Hanan Chief Executive Officer Investa Office Graeme Hosking Chief Operating Officer Global Wealth Division ANZ Peter Nikoletatos Chief Information Officer Australian National University Wayne Stokes Chief Financial Officer Carnival Australia Pete Carstairs General Manager Research Investa Office Steve Towers Lead Coach and Co-Founder BP Group (UK) Brenton Harder General Manager, Program Delivery, Group Strategic Initiatives Commonwealth Bank of Australia Rowan Munchenberg Executive General Manager, Program Delivery Group Strategic Initiatives Commonwealth Bank of Australia Anthony Stuart Global Continuous Improvement Leader Treasury Wine Estates Carrie Marr Executive Director Organisational Effectiveness Western Sydney Local Health District Brendan Snowden National Operations Manager, Defence Publishing Service Department of Defence of Australia Morgan Jones Master Black Belt Executive Coach This isn't just process for process; this is process for business Event highlights include: Networking PEX Week brings together the process community for intensive networking. Extend your business network for the coming year. PEX Network APAC Awards Ceremony Recognising individuals and organisations that are making a difference in the industry Workshops Enhance your experience by benchmarking with national and international Process Excellence Leaders Know Your Customers, Motivate & Engage Your People, Improve Your Processes n Main Conference: 29 & 30 July 2014 n Awards Ceremony and Gala Dinner: 29 July 2014 n Pre & Post-Conference Workshops: 28 & 31 July 2014 n Accredited Masterclass: 31 July 2014 n Dockside, Cockle Bay Wharf, Sydney, NSW This year's key themes and topics n Customer Centricity - reducing cost, eliminating waste and increasing productivity', while securing customer satisfaction n The next level in Process Excellence - strategies, process and technology to successfully establish a culture of continuous Improvement PLUS, New for 2014: n Industry Roundtables – ideal combination! Learning from cross industries and discussing with your industry peers to assess feasibility n C-Level Process Owner presentations – strategic perspective on how to drive results in Process Excellence Official Awards Sponsor: VIP Breakfast Host: Endorsed by: Australasian Association of Lean Six Sigma Practitioners: Presentation & Workshop Partner: Coffee Cart Sponsor:

Know Your Customers, Motivate & Engage Your …Know Your Customers, Motivate & Engage Your People, Improve Your Processes n Main Conference: 29 & 30 July 2014 n Awards Ceremony and

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è www.pexweek.com.au

Confirmed speakers include:

David MastersPresidentAustralasian Association of Lean Six Sigma Practitioners

Jian Chieh ChewDirector Operational Excellence- APACeBay (Singapore)

Cathal MurphyDirector, Global Customer ExperienceeBay (Australia)

Brett BurtonHead of Lean andCustomer Centred DesignWestpac Group

Sarah McLeodHead of Operational ExcellenceAGL Energy

Dennis NarlockOperations DirectorCatalent Pharma Solutions

Carole RollingsHead of Process ExcellenceVodafone Hutchison Australia

Dr Paul WalshProgram DirectorAGSM

Campbell HananChief Executive OfficerInvesta Office

Graeme HoskingChief Operating OfficerGlobal Wealth DivisionANZ

Peter NikoletatosChief Information OfficerAustralian NationalUniversity

Wayne StokesChief Financial OfficerCarnival Australia

Pete CarstairsGeneral Manager ResearchInvesta Office

Steve TowersLead Coach andCo-FounderBP Group (UK)

Brenton HarderGeneral Manager,Program Delivery, Group Strategic InitiativesCommonwealth Bank of Australia

Rowan MunchenbergExecutive General Manager, Program Delivery Group Strategic Initiatives Commonwealth Bank of Australia

Anthony StuartGlobal Continuous Improvement LeaderTreasury Wine Estates

Carrie MarrExecutive Director Organisational EffectivenessWestern Sydney LocalHealth District

Brendan SnowdenNational Operations Manager, DefencePublishing ServiceDepartment of Defenceof Australia

Morgan JonesMaster Black Belt Executive Coach

This isn't just process for process; this is process for business

Event highlights include:

Networking

PEX Week brings together the process community for intensive networking. Extend your business network for the coming year.

PEX Network APAC Awards Ceremony

Recognising individuals and organisations that are making a difference in the industry

Workshops

Enhance your experience by benchmarking with national and international Process Excellence Leaders

Know Your Customers, Motivate & Engage Your People, Improve Your Processes

n Main Conference: 29 & 30 July 2014

n Awards Ceremony and Gala Dinner: 29 July 2014

n Pre & Post-Conference Workshops: 28 & 31 July 2014

n Accredited Masterclass: 31 July 2014

n Dockside, Cockle Bay Wharf, Sydney, NSW

This year's key themes and topicsn Customer Centricity - reducing cost, eliminating waste and increasing productivity', while securing customer satisfactionn The next level in Process Excellence - strategies, process and technology to successfully establish a culture of continuous Improvement

PLUS, New for 2014:n Industry Roundtables – ideal combination! Learning from cross industries and discussing with your industry peers to assess feasibilityn C-Level Process Owner presentations – strategic perspective on how to drive results in Process Excellence

Official Awards Sponsor: VIP Breakfast Host: Endorsed by: Australasian Association of Lean Six Sigma Practitioners:

Presentation &Workshop Partner:

Coffee Cart Sponsor:

Dear Business Improvement Professional,

Through our global Process Excellence Network (90,000 members) and our international Process Excellence Summit series, we have discovered that one of the main challenges faced by process improvement professionals is to adopt a customer-centric approach and demonstrate its strategic value to the business.

Our research includes the results of our “2013 State of the Industry” international survey with over 800 processes professionals as well as qualitative research with Australian professionals. The 10th Annual Process Excellence Week brings together a unique environment, reflecting international trends and analysing the applicability to the Australian process improvement environment.

Through practical case studies and industry-specific interactive sessions, the event will allow you to discover, analyseand discuss innovative tools and technology as much as techniques to improve processes and secure engagementat all levels.

The four-day event will allow you to enhance your expertise on:n Aligning business processes with clients’ needsn Adopting innovative technologies and cost-efficient solutions to improve your processesn Securing buy-in and inter-divisional cooperation at all levelsn Managing cultural shifts and internal blockers successfullyn Identifying, assessing and implementing the right tools to achieve desired outcomes

Register now at www.pexweek.com.au, call 02 9229 1000 or email [email protected] to secure your spot today.

I look forward to seeing you in Sydney.

Kind regards,

Domenico PintoConference Director10th Annual Process Excellence Week

WHO SHOULD ATTEND THE 10TH ANNUAL PROCESS EXCELLENCE WEEK?n Head of Business Improvement n Head of Continuous Improvement n Head of Process Excellence / Business Excellence/ Operational Excellence n Transformation Leadn Process Improvement Manager n Head of Quality Improvement n Six Sigma (Master) Black Beltn Lean Six Sigma Professionalsn Operations Improvement / Performance Managersn Divisional Heads and Process Owners

From:

n Financial Servicesn Governmentn IT & Telecommunicationn Manufacturingn Retail

n Healthcaren Educationn Energy & Utilitiesn Transport & Logistics n Hospitality

è T +61 2 9229 1000 è F +61 2 9223 2622 è E [email protected] è www.pexweek.com.au

WHAT PAST ATTENDEES SAY:

"Very good presentations and

networking opportunities".

Derek Brown, BI Manager, Airservices

"It was a wonderful opportunity to hear from people in similar roles in other organisations about their improvement strategies & experiences. A good chance toto reflect on my own experiences and find new ideas".Heather Falckh, Manager, Strategic Planning & Business Excellence, Department for Communities & Social Inclusion

"Great conference, content and

networking opportunities".

Nikhil Kulkarni, Lead Continual

Improvement, CSC

EARLY BIRD & TEAM

DISCOUNTS AVAILABLE*

See page 8 for more details

14.50 Afternoon Tea and Networking Break

15.20 Combining and integrating Lean Six Sigma tools to implement a customer-centric approach n Integrating innovative approaches with existing tools and techniques n Enhancing your business’ performance by aligning customer needs with your processes n Improving customer service and experience to gain and retain customers

Brett Burton Head of Lean and Customer Centred Design, Westpac Group

Christian Dalle Nogare Manager of Process Design and Improvement, Lean and Customer Centred Design, Westpac Group

16.00 Implementing on-going learning and continuous business improvement processes n Developing a positive change management and continuous improvement culture n Implementing an ongoing internal business improvement framework n Assessing the requirements and analysing the ROI on establishing a continuous improvement strategy

Adam Watson Business Improvement Team Leader, State Water Corporation

16.40 Chairman’s Closing Remarks and End of Conference Day One

18.00 Awards Ceremony and Gala Dinner (Separately Bookable) Including drinks and entertainment.

18.10 Opening Address

Dr Paul Walsh, Program Director, AGSM

8.00 Registration and Welcome Coffee

8.30 Chairman’s Opening Remarks

8.40 Using customer service as a driver for business improvement n Why Investa Office is embarking on a journey of change n How Investa Office changed to maximise customer satisfaction n Benchmarking the progress and evaluating the effectiveness of the program

Campbell Hanan Chief Executive Officer, Investa Office

Pete Carstairs General Manager Research, Investa Office

9.20 Integrating a customer-focused approach to dramatically improve business performance n Embedding customer needs and requirements into improvement strategy n Meeting customer needs to deliver challenging business numbers n Looking at everything through the customers eyes n Changing the way the business is managed, permanently

Carole Rollings Head of Process Excellence, Vodafone Hutchinson Australia

Ankur Jain MBB Business Partner, Vodafone Hutchinson Australia

10.00 Morning Tea and Networking

10.30 Selecting, adopting and integrating technologies to improve existing processes n Using innovative tools and technologies to meet customer expectations and needs n Understanding and assessing the value proposition of integrating new technology for process excellence n Assessing the ROI of innovative tools and technologies

Peter Nikoletatos Chief Information Officer, Australian National University

11.10 Common Process Improvement Deployment Challenges: Solved n The Process Improvement Maturity Model n Common Deployment Challenges n Giving Stakeholders What They Want

Jason Gates Instantis Specialist, Primavera Global Business Unit

11.30 Accelerating Talent Development: More Treatments, Better Products, Reliably Supplied n Driving a successful customer centric business strategy through accelerated talent development n What does a 21st century Process Excellence practitioner look like? n Understanding the power of human capital for performance excellence

Dennis Narlock Operations Director Catalent Pharma Solutions

12.10 Lunch and Networking Break

13.30 Enhancing interdivisional cooperation to meet organisational objectives n What are the strategies and tools to engage stakeholders? n How to assess the potential for improving operational efficiency across the organisation? n How enhancing interdivisional processes will improve project management?

Peter Nikoletatos Chief Information Officer, Australian National University

Graeme Hosking Chief Operating Officer, Global Wealth Division, ANZ

Wayne Stokes Chief Financial Officer, Carnival Australia

Rowan Munchenberg Executive General Manager, Program Delivery Group Strategic Initiatives, Commonwealth Bank of Australia

14.10 Gaining senior executives and process owners buy-in to successfully drive business improvement initiatives n Maximising the outcomes of business improvement and transformation processes from the top down n Understanding what a senior manager needs to see to buy-in and drive the change n Identifying strategies for business improvement managers to gain executive buy-in n Maximising cross-department cooperation and leadership to achieve process excellence Graeme Hosking Chief Operating Officer, Global Wealth Division, ANZ

Nina Muhleisen Senior Business Improvement Manager, ANZ

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è T +61 2 9229 1000 è F +61 2 9223 2622 è E [email protected] è www.pexweek.com.au

CONFERENCE DAY ONETUESDAY, 29 JULY 2014

n Establishing a proactive improvement process in the public sector

Brendan Snowden National Operations Manager, Defence Publishing Services, Department of Defence of Australia

15.10 Afternoon Tea and Networking Break

15.40 Sharing, benchmarking and addressing challenges specific to your industry Delegates will have the chance to discuss in more depth the main trends, challenges and opportunities related to strategy and implementation of innovative tools and techniques which are specific to their sector and organisation.

Those interactive roundtable sessions led by industry experts will include industry-focused exchanges for the following industries:

n Financial Services n Government n IT & Telecommunication n Manufacturing

n Retail n Healthcare n Education n Energy & Utilities n Transport & Logistics

16.20 Closing industry leader’s discussion: Identifying, benchmarking and analysing your industry adoption stage n Where is your industry standing compared to other industries? n What are the key challenges within your industry? n What are the tools and methods used by your cross- industries peers? n How successful are this solutions and is there scope to implement them in your industry?

Panellists will include the facilitators from the industry roundtables and would present the main outcomes from the discussions

17.00 Chairperson’s Closing Remarks and End of Conference Day Two

8.00 Registration and Welcome Coffee

8.30 Chairman’s Opening Remarks

8.40 Opening Address:

Rowan Munchenberg Executive General Manager, Program Delivery Group, Strategic Initiatives, Commonwealth Bank of Australia

9.00 Business Process Management (BPM) – the siren song of business n Understanding the irresistible lure of management by process n Fending off technology’s false promise of safe passage n Heed the wreckage of those that have tried and failed n Charting a course through the jagged rocks and treacherous shoals of business resistance

Brenton Harder General Manager Program Delivery, Group Strategic Initiatives, Commonwealth Bank of Australia

9.40 Understanding the value proposition of Business Process Management (BPM) and demonstrating the business value to process owners n Understanding the value proposition of BPM n Using BPM to align organisation’s business processes with customer needs n Building the business case - assessing the requirements to successfully implement a BPM approach

Steve Towers Lead Coach and Co-Founder, BP Group (UK)

10.20 Morning Tea and Networking

11.00 Making the business case for quality n Driving business objectives with excellence in care n Identifying unwanted variation in healthcare processes and the implications for quality of care and cost efficiency n Proposing a framework for “continual improvement” to improve quality and reduce costs

Carrie Marr Executive Director Organisational Effectiveness, Western Sydney Local Health District

11.40 Creating an operational excellence community in eBay’s Australia n Presenting eBay’s journey towards Lean Six Sigma implementation in the APAC region with a focus on the Australia Ops Experience n Highlighting the key ingredients for success n Creating a self-sustaining operational excellence community

Jian Chieh Chew Director, Operational Excellence- APAC, eBay (Singapore)

Cathal Murphy Director, Global Customer Experience, eBay (Australia)

12.20 How 3 world – leading organizations use Lean Six Sigma to improve their processes. n Increasing sales and reducing costs by using the Design of Experiments – the Betfair experience n Using control charts to improve patient satisfaction at the Riverview Hospital Association n Using capability analysis to reduce employee medical absences - the US Army experience

Sarah Wyatt Sales Representative and Account Manager for Australia & New Zealand, Minitab

12.50 Lunch and Networking Break

13.50 Embedding a culture of excellence at AGL Energy n Analysing and addressing the cultural challenges faced at AGL Energy n Strategies to overcome cultural challenges while embedding a culture of excellence n Securing buy-in by involving key internal stakeholders

Sarah McLeod Head of Operational Excellence, AGL Energy

14.30 From push to pull – Improving efficiency in a time of decreasing budgets n Optimising the use of existing inventory n Adopting business improvement strategies to meet decreasing budgets and increasing customer expectations

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è T +61 2 9229 1000 è F +61 2 9223 2622 è E [email protected] è www.pexweek.com.au

CONFERENCE DAY TWOWEDNESDAY, 30 JULY 2014

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Improving process and systems efficiencies for greater customer satisfaction using the beer distribution game logistics simulation The beer game is a highly sought after logistics theory game, developed by MIT Sloan School Management professor and digital computing pioneer Jay Forrester.

The game is a role-play simulation which will enable participants to experience the typical coordination problems and distribution dynamics of a multi-stage supply chain in which information sharing and collaboration do not exist in the distribution process of a single item, in this scenario, cases of beer. The aim is to meet customer demand for cases of beer through the distribution side of a multi-stage supply chain with minimal expenditure on back orders and inventory. Initially, collaboration and communication are not allowed between supply chain stages, so players can create the bullwhip effect. As a way of facilitating the beer game in the workshop, your workshop facilitators will lead you through exercises, which allows participants to manipulate various parameters of the game, thus providing delegates with ways to experience the differences between uncoordinated supply chains and those with information sharing and coordination. Participants will benefit from:

n Greater knowledge of modern-day systems thinkingn Key tips on how to more effectively achieve process reforms in a complex supply chainn A more profound understanding of how information technology can be used in contemporary supply chains.

Workshop facilitators:Jian Chieh ChewDirector, Operational Excellence – APAC,eBay (Singapore)

Cathal MurphyDirector, Global Customer Experience, eBay (Australia)

AWARDS Ceremony and Gala DinnerTuesday, 29 July 2014

The 10th Annual Process Excellence Week will honour, recognise and promote innovative and forward thinking process owners and business improvement practitioners leading process excellence initiatives within the APAC region. This is an outstanding opportunity to acknowledge, reward and encourage champions and their teams within your organisation.

Awards Categories: n Best Improvement Deployment Project - Small To Medium Organisation Awardn Best Improvement Deployment Project - Large Organisation Awardn Best Deployment Leader of The Year Award n Best Customer-Experience Improvement Initiative of The Year Awardn Business Transformation CEO of the Year (Jury Award)n Young Business Improvement Practitioner of the Year

AWARDS JUDGES:

WORKSHOP A: Monday, 28 July (9.00 – 12.00)

Driving Process Maturity in an organisation

Given that managers are already ‘managing’, why is embedding process management principles so hard to do? This workshop will cover the scope of process management and the activities you need to undertake to improve the maturity of the processes that you use to run your business. Vodafone Hutchinson Australia will share examples of the approach to process maturity which they used to drive a dramatic shift in way the business was managed. They will share plans, actions and outcomes as well as the change management plan they used to embed process thinking into the daily work of the business.

Participants will discuss:

n Key elements involved in process management, including what does good look liken Challenges you may face, and how to overcomen Learnings from within Vodafone’s transformation programmen How to embed process excellence into the DNA of the organisation

Workshop Facilitators: Gary TalbotMBB Business Partner Vodafone Hutchison Australia

Irfan AliMBB Business Partner, Vodafone Hutchison Australia

WORKSHOP B: Monday, 28 July (13.00-16.00)

è T +61 2 9229 1000 è F +61 2 9223 2622 è E [email protected] è www.pexweek.com.au

PRE-CONFERENCE WORKSHOPSMONDAY, 28 JULY 2014

Morgan JonesMaster Black Belt Executive Coach

Steve TowersLead Coach and Co-FounderBP Group (UK)

David MastersPresident, Australasian Association of Lean Six Sigma Practitioners

Jian Chieh ChewDirector, Operational Excellence – APACeBay (Singapore)

Anthony StuartGlobal Continuous Improvement LeaderTreasury Wine Estates

Dr Paul WalshProgram DirectorAGSM

Deadline for

entries is

Friday, 13th of

June 2014!

è T +61 2 9229 1000 è F +61 2 9223 2622 è E [email protected] è www.pexweek.com.au

Creating the next generation of leaders and business process improvement:PEX models for the evolving organisation CERTIFIED PROCESS PROFESSIONAL (CPP)TRAINING COURSE

ìRegistration for CPP Course: 07.30ìSession are from: 08.30-5.30ìMorning, lunch and afternoon refreshments will be provided each day

This premier workshop is designed for those seeking advanced professional skills in process management, process improvement, process alignment, customer centricity and innovation.

These are the Outside-In Advanced Methods and Techniques that Deliver!

n Uncover Process Improvement opportunities in just hours n Identify actions that will reduce process inefficiency by 30% to 60% within 90 days of deploymentn Delight your customers (making them your biggest advocates) through Successful Customer Outcomesn Innovate to compete, set the market trend and even dominate your industryn Realise significant cost savings, improve revenues and enhance service immediatelyn The Certified Process Professional® program builds your professional competency in delivering these essential benefits in literally everything you do. Unleash the power of process in your organisation today.

WHO SHOULD ATTENDSenior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.

RESULTSCourse attendees will learn how to:n Exploit process management for triple crown* benefits with sustained high performance n Develop performance metrics for end-to-end processesn Link processes to enterprise business goalsn Coach and align people for performance and process managementn Improve business performance immediately (15-40% within 90 days) n Establish a method to sustain continuous improvement (ongoing annual improvements 15-40%)n Achieve the tactical and strategic payoffs of process *triple crown = reducing costs, enhancing service and improving revenues at the same time

WHAT YOU GETn Hands-on instructor-led workshop by world recognised Coachn All materials provided electronically (for your own internal use) and onlinen SIX BPM Toolkits (comprehensive templates and resources) to ‘take away’n Certification as a Certified Process Professional (CPP) Levels 1 & 2 (practitioner and professional)n CEMMethod (tm) and the associated SIX toolkits. 12 months license for distribution and updatesn Membership to the world’s premier Process & Professional business club n Unique one to one telephone support (dedicated telephone number)

n Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 90 DAYS

Steve TowersLead Coach and Co-FounderBP Group (UK)

Steve Towers is a seasoned practitioner with over 30 years of hands-on experience; Steve is one of industry’s noted experts in Advanced BPM and Performance transformation. He heads the Research & Professional Services network within the BP Group. As a co-founder of www.bpgroup.org in 1992 Steve developed the world’s first and premier network for Process & Performance professionals. Now in 118 countries with membership of 50,000+.

POST-CONFERENCE MASTERCLASSCertified Process Professional (CPP) Training Course

THURSDAY, 31 JULY 2014

Using data analysis to optimise processes, increase sales and customer satisfactionThis hands-on workshop will give delegates a deeper understanding of the tools used by leading organisations to improve their processes. By the end of this workshop, participants will be able to:

n Conduct a Design of Experiments to understand and optimize the factors that affect sales n Use Pareto Charts and other Graphical Analysis tools for data driven decision-making n Use Analysis of Variance to compare responses amongst different customer demographicsn Generate Control Charts to analyse the customer experiencen Carry out a Capability Analysis to demonstrate the success of a project

Ming DongTechnical Training Specialist (Statistics)Minitab

“Ming Dong is Minitab’s only certified technical trainer in Australia, and one of only a handful of practitioners across S.E. Asia to be certified to Minitab’s high standards. Ming has broad commercial experience, having worked in senior technical roles for Toshiba, OzEmail and National Computing Systems Singapore and as a university research officer at Macquarie University, where he had several papers published in the field of Bioinformatics. Because of his extensive industry experience, Ming has been engaged by some of the world’s largest mining, banking and medical devices companies to train and consult to them in the application of data analysis to their specific business issues.

Ming’s formal qualifications include an undergraduate degree in Industrial Engineering Management, a Masters of Computer Science from the University of New South Wales, and a Masters of Applied Statistics from Macquarie University. Ming has a unique and profound understanding on the application of statistics to the business world.”

è T +61 2 9229 1000 è F +61 2 9223 2622 è E [email protected] è www.pexweek.com.au

POST-CONFERENCE WORKSHOPTHURSDAY, 31 JULY 2014, 8.30 - 12.30

About our sponsorsMinitab Workshop

AGSM Executive Education – Lean Six Sigma Deployment Specialists

AGSM’s strategic approach to Lean Six Sigma links financial and customer benefits to strategic goals. We build individual and

organisational capability through a holistic approach that emphasises the need for leadership, change management skills, a customer focus and cultural awareness that impacts the ability to achieve business transformation.

The AGSMWe can design an approach that suits where your organisation is currently, and where it wants to be.

Contact us on +61 (0)2 9385 0330 or visit www.agsm.edu.au/leansixsigma for more information

Holocentric helps to power and de-risk transformation projects. Successful business transformation manage the details of change, whether systems, processes or the roles and responsibilities of people. Holocentric helps you to achieve this by modelling the

relationships between all aspects of change and then disseminating information to those affected in a meaningful manner. In doing so, Holocentric captures the DNA of your business, setting you on the path to sustainable and continuous improvement.

Minitab is the leading provider of powerful and easy-to-use quality improvement software worldwide. Minitab® Statistical Software,

Quality Trainer by Minitab®, and Quality Companion by Minitab® provide a complete solution for Six Sigma and other quality improvement deployments. Distinguished companies that rely on Minitab software and services to achieve world-class quality include American Express, General Electric, Toyota Motor, and the leading Six Sigma consultants. Learn more at www.minitab.com.au

Canon Business Process Services (CBPS) provides advisory, managed services and proven technology that enables businesses to improve

customer experience and operational efficiency while reducing risk and cost. Using a blended expertise of Lean Six Sigma and innovation methodologies, Canon BPS quickly pinpoints where the costly problems lie and can provide a tailored solution to deliver tangible results. The company offers services including Business Process Optimisation, digitisation and automation solutions, archive solutions, information and case management solutions, mailroom solutions along with outsourced/insourced print room, scanning bureau and noncore process management.

16916.006

Register Early & Save!To speed registration, please provide the priority code located on the mailing label or in the box below.

NOTE: PAYMENT IS DUE WITHIN 7 DAYS FROM REGISTRATION TO SECURE YOUR PLACE. Registrations received without payment or a Government PO will incur a processing fee of $99+GST = $108.90 per registration. Payment prior to the con-ference is mandatory for attendance. Payment includes lunches, refreshments, a copy of conference presentations via FTP website or workbook and all meeting materials. If payment has not been received two weeks before the conference, a credit card hold will be taken and processed. This card will be refunded once alternate payment has been received.

* Payment must be received by IQPC prior to 5pm AEST on the cut-off date.# Registrations received without payment or a Government PO will incur a processing fee of

$99 + GST = $108.90 per registration.

¨ Please send me _______ set(s) of AUDIO COMPACT DISCS and PRESENTATIONS CD at

$878.90 ($799 plus GST) or $603.90 ($549 plus GST) Presentations CD only

¨ Please keep me informed via email about this and other related events

2 WAYS TO SAVE!Book early for HUGEEARLY BIRD savings.

Book as a TEAM,save & benefit as a team.

STANDARD PACKAGES STANDARD PRICE

PEX WEEK Ticket (access to all sessions) $5996 + GST = $6595.60

Conference + Masterclass* + 1 Workshop $5397 + GST = $5936.70

Conference + Masterclass* $4798 + GST = $5277.80

Conference + 2 Workshops $4997 + GST = $5496.70

Conference + 1 Workshop $4298 + GST = $4727.80

Conference Only $3499 + GST = $3848.90

Masterclass* Only $1699 + GST = $1868.90

Workshop by Minitab (Bookable Separately) $499 + GST = $548.90

Awards Ceremony & Gala Dinner (Bookable Separately) $120 + GST = $132.00

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DELEGATE 1 [FIRST NAME] [SURNAME]

POSITION

EMAIL

DELEGATE 2 [FIRST NAME] [SURNAME]

EMAIL

POSITION

DELEGATE 3 [FIRST NAME] [SURNAME]

EMAIL

ORGANISATION

ADDRESS

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oREGISTER ME for 10th Annual Process Excellence Week 2014 PLUS:oWorkshop: oA oB oMasterclass oMinitaboAwards Ceremony & Gala Dinner

TEAM DISCOUNTS

WHERE DocksideThe Balcony LevelCockle Bay Wharf, Darling Park, Sydney NSW 2000Phone: (02) 9261 3777Website: www.docksidevenue.com.au

WHEN? 28 July - 31 July 2014

ACCOMMODATIONAttendees of the 10th Annual Process Excellence Week event are entitled to take advantage of the negotiated rates available via our unique HotelMap that shows our hotel deals at nearby hotels. The HotelMap gives you instant access to compare, review and book discounted accommodation for hotels in the area near to Dockside.

To take advantage of these rates, go to www.pexweek.com.au and click on the Venue & Accommodation page.

QUICK and EASY WAYS to REGISTER

TELEPHONE +61 2 9229 1000

FAX +61 2 9223 2622

EMAIL [email protected]

WEBSITE www.pexweek.com.au

MAIL IQPC, Level 6, 25 Bligh Street, SYDNEY NSW 2000

IQPC recognise the value of learning in teams.Take advantage of one of these special rates:

�Register a team of 3 or more to receive 25% off�Register a team of 5 or more to receive 30% off�Register a team of 7 or more to receive 35% offPlease note: Only one discount applies

PRIVACY - YOUR CHOICEAny information provided by you in registering for this conference is being collected by IQPC and will be held in the strictest confidence. It will be added to our database and will be used primarily to provide you with further information about IQPC events and services. By supplying your email address and mobile telephone number you are agreeing to IQPC contacting you by these means to provide you further information about IQPC products and services. From time to time IQPC may share information from our data-base with other professional organisations (including our event sponsors) to promote similar products and services. Please tick the box below if you do NOT want us to pass on your details.

To amend your current details, advise of duplicates or to opt out of further mailings, please contact our Database Integrity Maintenance Department, Level 6, 25 Bligh Street, SYD-NEY NSW 2000. Alternatively, email [email protected], call 02 9229 1028 or fax 02 9223 2622.

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IQPC CANCELLATION AND POSTPONEMENT POLICY: FOR DETAILS OF IQPC’S CANCELLATION AND POSTPONEMENT POLICY PLEASE VISIT: www.iqpc.com.au© 2014 IQPC ABN 92 071 142 446 All RIGHTS RESERVED. The format, design, content and arrangement of this brochure constitute a copyright of IQPC. Unauthorised reproduction will be actionable by law.

process10th Annual

excellence′14WEEK Know Your Customers, Motivate & Engage

Your People, Improve Your Processes

n Main Conference: 29 & 30 July 2014n Award Ceremony and Gala Dinner: 29 July 2014n Pre & Post-Conference Workshops: 28 & 31 July 2014n Accredited Masterclass: 31 July 2014n Dockside, Cockle Bay Wharf, Sydney, NSW

* Discount not available to vendors (Vendors: consultants, technology service providers)* Masterclass Certified Process Professional (CPP) Training Course

(On standard price only)