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KM Diagnosis and Audit:
With a problem in hand, the next step in the implementation plan
of KM system is KM
Diagnosis and Audit. Our objective in this phase was to
understand the general activities of
the research centre so as to kick start our KM project. As a
part of our analysis to perform the
KM Diagnosis and Audit, we chose interviews to gain the
knowledge. We interviewed theAssistant Director Mr. Victor
Horodincu and the Finance & Business Administration
Manager Ms. Siti Masrura. The interview with the director and
administration manager gave
us the broader perspective of the overall functioning of the
organisation and also its day to
day activities. Both of them were very co-operative and answered
our questions with higher
clarity.
The questions for the interview were decided after a brief
active-brainstorming session
amongst ourselves. There were random ideas thrown initially on
the different kind of
questions which can be put forth to the people concerned. We
arrived at a conclusion on the
best suitable questions that were pertained to our requirement
and used it for the interviews.
The questions that were asked to them are included in Appendix
A. We carried out theinterview in a sequential manner. To explain
it further, we started with the factual questions
to know the general functionality of overall centre and also the
individual units within it. The
following are some of the areas related to which we put forth
our questions
General information about the centre Organization hierarchy Work
culture/environment Facilities in the centre
We then asked questions that were related to the kind of
knowledge transfer process followed
when a person is newly recruited to the centre. We also asked
them about the ITinfrastructure support and IT systems support in
the centre.
Knowledge Transfer Process IT infrastructure and systems
support
The interview was conducted for the duration of thirty minutes.
The interview was followed
with an internal tour around the centre. During this tour, we
got a chance of observing the
various places in the centre where there were specific tasks
carried out. The following were
the observations we made during our internal tour
The first observation each of us made was on the seating
arrangements in the centre,which provided better chance of
interactions among the staffs.
We also noted that the labs were very well secured, which here
means security interms of access to the labs as well as security
from bacteria or any dust which would
affect the growth of cells/tissues under study.
The next major observation was on the kind of equipments used
for their researchwithin the centre. The equipments used were all
technically sound and also more
recently developed microscopes.
The next observation we made was that there were
meeting/discussion rooms in thecentre.
The final observation was on the servers used for data
storage/transfer which was alsoa technically sound one.
