Kick-Starting Your Move to the Cloud Starter ... - SAP Hybris · PDF filewith SAP CRM, your organization can achieve substantial ... In addition to implementing SAP Hybris Cloud for

SAP Hybris Cloud for Customer

Kick-Starting Your Move to the CloudStarter Implementation Service for SAP® Hybris® Cloud for Customer with SAP CRM Integration

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Table of Contents

3 Serving your customers better starts here

4 Starter service goals, deliverables, and benefits

7 What’s included and what’s required for a successful implementation and integration

13 Starter services for SAP Hybris Cloud for Customer – overview

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3 / 15© 2016 SAP SE or an SAP affiliate company. All rights reserved.

The starter implementation service for SAP Hybris Cloud for Customer helps you make the move to the cloud. What’s more, the service will also help you integrate SAP Hybris Cloud for Customer with your SAP CRM app-lication. The service begins with a kick-off workshop and provides you with guidance on best practices for CRM processes. SAP’s team of consultants will work with you to enable your internal key users and assist during the go-live phase of the project. In addition, you can upload your master data to the solution. With the service, your organization can complete the implementation and integration in about 12 weeks.

The SAP® Hybris® Cloud for Customer solution will help you better engage with customers and drive your sales and profits. Get going quickly with the starter implementation service for SAP Hybris Cloud for Customer– and integrate the solution with your SAP Customer Relationship Management (SAP CRM) application.

Serving your customers better starts here


Better CuStomer ServiCe And engAgement in tHe Cloud

SAP Hybris Cloud for Customer provides cutting-edge functionality to help you to improve and facilitate processes and give your customers high-quality service. With the solution, you can:

• Match marketing, sales, and service efforts with customer needs

• Provide customers with tools to actively engage and empower them, improving on traditional CRM function-ality where the customer has a more passive role

• Gain invaluable data on customer behavior and preferences, and offer customized experiences

Starter service goals, deliverables, and benefits

Continued


StArter ServiCe deliverS

The starter implementation service for SAP Hybris Cloud for Customer gets you up and running with the solution. In addition, the service can help you to integrate the solut-ion with your SAP CRM application. The whole process takes about 12 weeks and includes the following:

• On-site kick-off workshop and consulting • Support for preconfigured best-practice sales processes • Walk-through of solution and knowledge transfer with SAP experts

• Integration with master data in SAP CRM • Templates for master data upload • Testing guidance and advice • Go-live preparation and support

Your BuSineSS BenefitS

With the starter service and solution and its integration with SAP CRM, your organization can achieve substantial bottom-line benefits. You can:

• Get fast time to value thanks to established sales processes that are supported

• Harmonize your master data • Integrate the solution readily with Microsoft Outlook, Lotus Notes, and mobile functionality

• Gain a deeper understanding of your customers – and a competitive advantage


ServiCe detAilS

• Total project duration: Approximately 12 weeks • Price: €49,500 excluding VAT (prices are only valid in eurozone countries, are not binding, and are subject to change without notice)

ContACt informAtion

E-mail us at [email protected] Deutschland SE & Co. KG Hasso-Plattner-Ring 7, 69190 Walldorf, Germany

mailto:[email protected]


What’s included and what’s required for a successful implementation and integration

inCluded in ServiCe SCoPe

The starter implementation service enables you to deploy an extensive range of SAP Hybris Cloud for Customer solution functionality. The implementation includes functionalities for account and activity, sales territory, sales lead, opportunities management, sales quote (using a standard form from SAP), sales forecasting, product, and collaboration as well as pricing functionality from the SAP Hybris Cloud for Sales solution. You also get single-sign-on functionality, mobile integration, and integration with Microsoft Outlook or Lotus Notes.

In addition to implementing SAP Hybris Cloud for Customer, the starter service enables you to integrate the solution with your SAP CRM application. SAP experts will conduct a workshop on dashboards and reporting to familiarize your business users with the powerful tools at their disposal. Your deployment can accommodate up to 100 users, and the solution features a two-tier landscape, with two workflow approval levels and two notification rules. Data migration can be performed for up to 10,000 records per object (your organization is responsible for account, contact, product, and pricing data migration). The starter service is provided for one legal entity in one country, for one sales team and its sales processes.

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not inCluded in SCoPe

Marketing, partner channel management, and sales quota planning survey functionality are not included in the scope of the service. Also not covered are industry solutions, integration with other SAP or third-party applications, migration of historical transactional data (data not currently being used), or iDoc (information document) modification. SAP Hybris Cloud for Customer license fees have to be ordered separately.


teCHniCAl PrerequiSiteS

The following prerequisites are required: • SAP Process Integration technology, version 7.11 or higher plus note 856597

• Installation of the CODERINT 600 add-on and use of SAP HANA® Cloud Platform, integration service

• Web dispatcher functionality for network inbound traffic or reverse proxy that supports client certificate forwarding

Your role in tHe ProjeCt

Input from your named key resources is needed for the refinement workshop, and your organization is responsible for conducting data migration activities.

Implement SAP Hybris Cloud for Customer – and integrate the solution with your SAP CRM application – in only 12 weeks.


Scope at a glance – implementation with Crm integrationScope element Scope

organizational Number of users Less than 100Legal entities 1Sales teams/sales processes 1Countries 1

Solution Account and activity management IncludedSales territory management IncludedSales lead management IncludedOpportunities management IncludedSales quotes (using a standard form from SAP) IncludedSales forecasting IncludedPeople collaboration IncludedOutlook and Lotus Notes integration IncludedProducts IncludedPricing functionality from SAP® Hybris® Cloud for Sales solution IncludedMobile integration IncludedApproval levels (workflow) 2Notification rules 2Data migration records per object* Up to 10,000 records Dashboards and reporting workshop Included


Additional Project duration 12 weeksDelivery model Remote plus 3 on-site visitsMethodology SAP ActivateIntegration with CRM application (see table below) IncludedTwo-tiered landscape IncludedSingle sign-on IncludedIntegration connectivity workshop** Included

Highlighted exclusions Marketing ExcludedPartner channel management ExcludedSales quota planning ExcludedSurveys ExcludedIndustry solutions ExcludedSingle sign-on ExcludedIntegration to SAP or third-party applications ExcludedMigration of historical transactional data (not data currently in process) ExcludedModification of iDocs beyond standard field extensions Excluded

*Customer is responsible for data migration (accounts, contacts, products, pricing).**Customer is responsible for on-premise integration configuration and network connectivity.


functionality Area integration Scenario ScopeEmployees SAP® CRM to SAP Hybris® Cloud for Customer Out of scopeAccounts SAP CRM to or from SAP Hybris Cloud for Customer No field extensionsContacts SAP CRM to or from SAP Hybris Cloud for Customer No field extensionsCustomer and account hierarchy SAP CRM to SAP Hybris Cloud for Customer Out of scopeSales organization hierarchy SAP CRM to SAP Hybris Cloud for Customer Out of scopeMaterials and products SAP Hybris Cloud for Customer to SAP CRM Out of scopeOpportunity SAP Hybris Cloud for Customer to or from SAP CRM No field extensions

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Here’s a summary of our starter services and what each includes. The services help you choose the best implemen-tation option for your organization – and make the most of the solution’s power to improve customer service and satis-faction, increase efficiency, and boost sales and retention.

ASSeSSment ServiCe for SAP HYBriS Cloud for CuStomer

The assessment service for SAP Hybris Cloud for Customer evaluates your company’s CRM software and processes to kick-start your implementation. The service

Starter services for SAP Hybris Cloud for Customer – overview

begins with a workshop to discuss your needs and goals and get you ready to implement and transition smoothly to SAP Hybris Cloud for Customer. The service includes a proposal for a hybrid solution approach (system land-scape and process based) and an estimate for high-level support. And it’s fast – the assessment project takes just four days.

Price: €9,900 excluding VAT (prices are only valid in eurozone countries, are not binding, and are subject to change without notice)

© 2015 SAP SE or an SAP affiliate company. All rights reserved.

Continued


StArter imPlementAtion ServiCe for SAP HYBriS Cloud for CuStomer

The starter implementation service for SAP Hybris Cloud for Customer begins with a kick-off workshop and provides you with guidance on best practices for CRM processes. SAP’s team of experts will work with you to enable your internal key users and assist during the go-live phase of the project. In addition, you can upload your master data to the solution. With the service, your organization can complete the implementation in about eight weeks.


StArter imPlementAtion ServiCe for SAP HYBriS Cloud for CuStomer, inCluding SAP erP integrAtion

In addition to deploying SAP Hybris Cloud for Customer, the starter implementation service can also help you integrate the solution with your SAP ERP application. The service begins with a kick-off workshop and provides you with guidance on best practices for CRM processes. SAP’s team of experts will work with you to enable your internal key users and assist during the go-live phase. In addition, you can upload your master data to the solu-tion. With this service, your organization can complete the implementation and integration in approximately 12 weeks.

15 / 15Studio SAP | 46330en (16/09) © 2016 SAP SE or an SAP affiliate company. All rights reserved.

Price: €49,500 excluding VAT (prices are only valid ineurozone countries, are not binding, and are subjectto change without notice)

StArter imPlementAtion ServiCe for SAP HYBriS Cloud for CuStomer, inCluding integrAtion WitH SAP Crm

The starter implementation service can also help you integrate the solution with your SAP CRM application. The service begins with a kick-off workshop and provides you with guidance on best practices for CRM processes.

SAP’s team of experts will work with you to enable your internal key users and assist during the go-live phase. In addition, you can upload your master data to the solution. The exchange of a sales opportunity between SAP Hybris Cloud for Customer and SAP CRM on premise helps ensure a smooth process integration. With this service, your organization can complete the implementation and integration in approximately 12 weeks.


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Documents

Kick-Starting Your Move to the Cloud Starter ... - SAP Hybris · PDF filewith SAP CRM, your organization can achieve substantial ... In addition to implementing SAP Hybris Cloud for