Kesan Stress di Tempat Kerja
[email protected]
Dr Mohamad Syazli Fathi
Ahmad Redzuan Mohd Hanapiah
Occupational Safety, Health & Environment (OSHE) Unit
UTM Kuala Lumpur
22 Ogos 2017
Definisi Stres di Tempat Kerja
• Stres : Emosi @
Fizikal terganggu .....
• Bila permintaan
kerja tidak
setanding dengan
– Kemampuan
@
– Sumber
Kesan Stress di Tempat Kerja
• Individu • Organisasi Individu Organisasi
Stress Memberi Kesan dalam
Pelbagai Keadaan
(1) Kesan fisiologi seperti:
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Stress Memberi Kesan dalam
Pelbagai Keadaan
(1) Kesan fisiologi
seperti:
– penyakit jantung
–Ulser
–darah tinggi
–sakit kepala
–gangguan tidur
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Stress Memberi Kesan dalam
Pelbagai Keadaan
Badan kita
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Stress Memberi Kesan dalam
Pelbagai Keadaan
(2) Kesan psikologi/kognitif seperti:
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Stress Memberi Kesan dalam
Pelbagai Keadaan
(2) Kesan psikologi
seperti
Rasa Sakit Hati
Kemurungan
Keresahan
Keletihan
Perasaan Membara
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Video: Knowledge Sharing
1. Buli
Tugasan:
• Langkah perlu diambil
jika perkara ini berlaku.
1. Anda sebagai orang
yang berada bersama
orang yang mencetus
situasi.
Buli.mp4
Stress Memberi Kesan dalam
Pelbagai Keadaan
Perasaan dan
Emosi Kita.
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In psychology, emotion is often
defined as a complex state of
feeling that results in physical
and psychologicalchanges that
influence thought and behavior.
Participants were asked to color in areas of the body that were
activated by the emotion (yellow/red) and also areas that were
deactivated by the body (blue)
One interesting
2013 study tried
to portray how
we experience
emotions in the
body.
Participants were
instructed to
color where they
actively
experienced the
emotion in their
body.
Participants
created similar
bodily sensation
maps for basic
and complex
emotions,
ranging
from love to sha
me.
Source: https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
https://www.psychologytoday.com/blog/urban-survival/201505/5-ways-stress-hurts-your-body-and-what-do-about-it
Stress Memberi Kesan dalam
Pelbagai Keadaan
(3) Tingkah laku :
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Stress Memberi Kesan dalam
Pelbagai Keadaan
(3) Tingkah laku :
Pretasi kerja
menurun
Kemalangan
meningkat
Kadar lantikhenti
(turnover) tinggi
Sikap terlalu
agresif
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Distress vs Eustress
EUSTRESS - moderate or normal psychological
stress interpreted as being beneficial for the
experiencer.
DISTRESS - pain or suffering affecting the
body, a bodily part, or the mind
Kesan EUSTRESS Terhadap Organisasi
• Kebaikan kepada organisasi seperti berikut:
Kekuatan Fizikal Motivasi Meningkat
Fokus semasa kecemasan Kardiovaskular lebih efektif
Kesan Distress Terhadap Organisasi
• Meningkat kos operasi organisasi disebabkan oleh:
Ponteng Kerja Kadar Pertukaran Kerja Meningkat
Kesan Distress Terhadap Organisasi
• Meningkat kos operasi organisasi disebabkan oleh:
Staf Sakit Psikologi & Kerjasama Antara Staf
Kesan Distress Terhadap Organisasi
• Meningkat kos operasi organisasi disebabkan oleh:
Penurunan Produktiviti Pampasan Akibat Tuntutan
Kemalangan
Stress & Keselamatan Di Tempat Kerja
Stress juga boleh
menyebabkan
peningkatan kemalangan
di tempat kerja.
Video: Knowledge Sharing
1. Loss Focus
• Bagaimana untuk mengelak
dari berlakunya perkara
sebegini?
Loss Focus.mp4
Sumber: https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
https://id.linkedin.com/pulse/1-dari-3-rakyat-malaysia-ada-masalah-mental-abdul-shukor
• Kecederaan Badan Yang Teruk merupakan PENYEBAB
kepada MENTAL STRESS kepada pekerja tersebut dan AHLI
KELUARGA beliau?
• Di manakah ROOT CAUSE(s) dalam KES INI?
1. Cara yang diguna oleh pekerja tersebut adalah SALAH
2. Penyelia (Supervisor) tidak prihatin terhadap cara kerja yang
SALAH
3. Prosedur Kerja yang dilakukan adalah SALAH
4. Manual Prosedur Kerja SELAMAT TIDAK disediakan
5. MAJIKAN (Pengurusan) TIDAK tahu yang prosedur kerja
SELAMAT atau SALAH.
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