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Kelsey Hexberg
112 Nichols Rd • Wheatland, California• 95692 cell (530) 635-5745 • email [email protected]
profile Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
education Citrus Heights Beauty College
Citrus Heights, CA Cosmetology, Graduated 2015
Coursework in Business and Management Coursework in Marketing and Communications Sanitation training Haircutting and Chemical Services training
Wheatland Union High School Wheatland, CA 95692
Graduated 2013
skills Detail oriented Microsoft Word, Excel, PowerPoint Professional demeanor Seasoned in conflict resolution Sharp problem solver Energetic work attitude Adaptive team player Cri tica l thinker
experience Gap inc. Direct
Customer Service Consultant, 08.2015-01.2016 Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Col lected customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service ca ll script within specified timeframes
Thunder Valley Casino Resort
Runner/Busser, 06.2013-04.2015 Del ivered an exceptional dining experience with friendly, fast service. Cons istently adhered to quality expectations and standards. Ski llfully anticipated and addressed guests' service needs. Packaged take-out foods and served food to customers Used all food handling standards Performed serving, cleaning, and s tocking duties in establishments. Received frequent customer compliments for going above and beyond normal duties.
McDonalds
Crew Member, 04.2012-07.2013 Up-sold additional menu i tems, beverages and desserts to increase restaurant profits. Took necessary s teps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Mastered Point of Sale (POS) computer system for automated order taking.
112 Nichols Rd • Wheatland, CA • 95692 • cell (530) 635-5745 • email kelseyhexberg@gmai l .com
