KELLY BENZEL

Summary

To secure a challenging and rewarding position that promotes professionalism, strong leadership and relationship-building skills supplemented by a criminal justice educational platform. Experience in the veterinary industry withproficiency in medical terminology and familiar with AVImark by McAllister Software Systems and Cornerstone by IdexxLaboratories.

Highlights

Human resources management Power PointExceptional time management skills Veterinary injectionsMulti-task management X-Ray equipmentSuperior organizational skills Use of muzzles and restraintsMS Word Recording and charting proceduresProcedure development Animal Shelter volunteer

Accomplishments

AWARDSHighest HonorsNational Technical Honor SocietyPROCESS IMPROVEMENTCreated new departmental procedures manual.Assessed organizational training needs.SUPERVISIONSupervised team of six staff members.CERTIFICATEChild Abuse and Neglect: Mandated Reporting Requirements for Employees, Volunteers, and Contractors ofGeorgia Public Schools.ASSISTANT GIRL SCOUTS TROOP LEADER

Experience

Manager 06/2015 to CurrentRack Room Shoes Canton, GA

Determined merchandise price schedules and discount rates.Monitored customer preferences to determine focus of sales efforts.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.Trained in negotiations and time management.

Receptionist/Veterinary Assistant 11/2014 to 02/2015Hickory Flat Animal Hospital Canton, GA

Escorted patients to examination rooms and prepared them for physician exams.Assisted veterinarians in examining animals including preparing and administering vaccines.Managed incoming and outgoing calls for busy veterinary hospital as well as processing payments.Performed lab tests including urinalysis, fecal and heart worm tests and communicated results.Educated owners about their pets treatments and dispensed medication.Organized, compiled, updated and maintained patient charts.Coordinated and scheduled preventative care appointments, surgeries and radiology.

4972 Cumming Highway, Canton, GA 30115 | C: 404-447-2630 | kellybenzel@gmail.com

Client Service Coordinator 08/2013 to 04/2014Banfield Pet Hospital Kennesaw, GA

Maintained detailed administrative and procedural processes to improve accuracy and efficiency includinganswering multi-line phone system.Achieved departmental goals by managing medical supply inventory, insurance records, patient charts andcompany files using online tracking system.Coordinated with veterinarians and technicians to develop care plans for patients.Escorted patients to examination rooms and prepared them for veterinarian exams.Processed monthly reports for department performance.Scheduled preventative patient appointments, surgeries and radiology.Confirmed patient information, posted charges, payments and adjustments.

Manager 01/2008 to 05/2008Madison Park Veterinary Hospital Seattle, WA

Managed the day-to-day tactical and long-term strategic activities within the business.Coached and mentored six staff members by offering constructive feedback and taking interest in their long-termcareer growth.Created and executed marketing/PR campaigns, including new product introductions and existing productdevelopment.Calculated, prepared, and issued invoices according to established procedures.Communicated with customers, employees and other individuals to answer questions and explain information.Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatmentoptions including dispensing medications.Implemented new computer software system-AVImark.Administered anesthetics during surgery and monitored effects.Monitored animals' recovering from surgery and notified veterinarians of any changes.Restrained animals during veterinary procedures.Define techniques and coach owners how to modify aggressive behavior, inappropriate urination and separationanxiety.

Receptionist 01/2007 to 10/2007Kenmore Veterinary Hospital Kenmore, WA

Escorted patients to examination rooms and prepared them for physician exams.Performed lab tests and communicated results.Answered multi-line phone system.Educated owners about their pets treatments and dispensed medication.Organized, compiled, updated and maintained patient charts.Coordinated and scheduled preventative care appointments, surgeries and radiology.Assisted veterinarian when examining and treating patients by assisting with instruments, injections, preparingvaccines and suture removal.Responded to calls and investigated reports on animal cruelty.Restrained animals during veterinary procedures. Advised animal owners regarding sanitary measures, feeding,general care, medical conditions and treatment options.

Head Receptionist 03/2004 to 12/2006The Family Pet Seattle, WA

Gave medical baths when prescribed by a veterinarian.Cared for animals with diabetes, including providing a specialized diet and administering a daily insulin injection.Assisted in euthanasia's for injured or sick animals following consultation with owners and the recommendation ofa veterinarian.Administered anesthetics during surgery and monitored effects.Assisted veterinarians in examining animals including preparing and administering vaccines.Monitored animals' recovering from surgery and notified veterinarians of any changes.Treated sick or injured animals by administering medication, injections, IV fluids, suture removal or dressingwounds.

Developed long-term relationships with clients and bonded with their animals through regular contact.Fed and watered approximately 30 animals each day.Contacted pet insurance providers to verify correct insurance information and get authorization for proper billingcodes.Updated patient accounts and information on a daily basis.Managed incoming and outgoing calls for busy veterinary hospital as well as processing payments.

Education

Bachelor of Science: Criminal Justice 2013ITT-Technical Institute Kennesaw, GA, USAGPA: GPA: 9 Highest Honors Academic Achievement Award Member of National Technical Honor Society ClubCriminal Justice GPA: 3.9

Highest Honors Academic Achievement AwardMember of National Technical Honor Society Club

Associate of Science: Criminal Justice 2011ITT-Technical Institute Kennesaw, GA, USAGPA: GPA: 9Criminal Justice GPA: 3.9

Highest Honors Academic Achievement AwardMember of National Technical Honor Society Club