Kay SunderlandCASE ANALYSIS

PRESENTED BY : MUKESH GAUNIYAL AAKANSHA YADAV S.SHRADHA SACHIN DOMINIC

Organization Hierarchy

Topics to be addressed 1. Personalities 2. Factors leading to conflict 3. Conflict analysis 4. Solution

Key People Caroline Nicholas Role : Founder , CEO , Attain Learning Qualification : BBA , MBA Experience : 10 years of experience as a consultant & corporate trainer . Variety of position at IBM

Dr. John Chama Role : COO , Attain Learning Qualification : PHD in Finance Experience : Professor of Finance

Kay Sunderland Role : Account Director , Attain Learning Qualification : BA , MBA Experience : Account Executive at IBM & Oracle

Mike Morgan Role : Content Development Director Qualification : Master of Science in Project Management Experience : 10 Years of project management experience.

Personality Trait of Kay & Mike

Kay Sunderland Conventional Investigative Production Oriented

Mike Morgan Artistic Realistic Enterprising

Development Oriented

Holland’s Model

Factors Leading to Conflict

Structural Factors

Specialization Interdependence Authority relationships

Contd..

Personal Factors

Personalities Perception Values and Ethics Communication Barriers

Process Conflict

Conflict over how the work gets done.

Difference in working style of Kay & Mike.

Kay lacks Communication skills in a way she was not able to impose company’s policy on Mike

Functional Conflict

Supports the goals of the group and improves its performance.

Creativity will be stimulated.

Motivation for Change

Dimensions of conflict handling intentions

Conflict Management

Collaborating To find an integrative solution. To merge insights, both from Kay & Mike. To gain commitment by incorporating consensus into

concern. To work through feelings that have interfered.

Solution

Alternatives Text Mike immediately about the issue Schedule a face to face meeting when Mike is

free Report Chama about Mike’s actions

Proposed plan of action

Take an overview Text Mike regarding an urgent meeting Inform Chama about the issue Sort out differences using Collaborative

approach Apologise to the client

Thank You