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Kanban vs Scrum Henrik Kniberg - Crisp AB Agile coach & Java guy Cofounder / CTO of Goyada (mobile services) Deep Lean, Stockholm May 19, 2009 A practical guide Cofounder / CTO of Goyada (mobile services) 30 developers Lead architect at Ace Interactive (gaming) 20 developers Chief of development at Tain (gaming) 40 developers Agile coach at various companies [email protected] +46 70 4925284

Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

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Page 1: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Kanban vs Scrum

Henrik Kniberg - Crisp ABAgile coach & Java guy

Cofounder / CTO of Goyada (mobile services)

Deep Lean, StockholmMay 19, 2009

A practical guide

Cofounder / CTO of Goyada (mobile services)30 developers

Lead architect at Ace Interactive (gaming)20 developers

Chief of development at Tain (gaming)40 developers

Agile coach at various companies

[email protected]+46 70 4925284

Page 2: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Introduction

Purpose of this presentation:

Clarify Kanban and Scrum by comparing them

...so you can figure out how these may come to usein your environment.

2

in your environment.

Henrik Kniberg 2

Page 3: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Scrum in a nutshell

Split your organization

Split your product

Optimize business valueOptimize process

Large group spending a long time building a big thingSmall team spending a little time building small thing

... but integrating regularly to see the whole

3Henrik Kniberg 3

January April

Split time

$

$$$

Page 4: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Kanban in a nutshell

Visualize the workflow

Limit WIP (work in progress)

Measure & optimize flow

To do Dev Release

H C

2Test

35Done!

3

D

G

K

A

B

FLOWFLOW

4Henrik Kniberg 4

Page 5: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Buyer Supplier

Roots of Kanban(Toyota)

ReceiveConsume Detach Ship Allocate Manufacture

看板”Visual Card”

Kan Ban

5Henrik Kniberg 5

ReceiveConsume Detach Ship Allocate Manufacture

Taiichi OhnoFather of the Toyota Production System

The two pillars of the Toyota production system are just-in-time and automation with a human touch, or autonomation.The tool used to operate the system is kanban.

Page 6: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Kanban in software development

6Henrik Kniberg 6

Page 7: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Kanban and Scrum are both process tools

Product Owner role

Physical tools Process toolsa.k.a. ”organizational patterns”

7Henrik Kniberg 7

Brownbag meetings

Pair programming

Page 8: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

More prescriptive More adaptive

Prescriptive vs adaptive

XP

(13)

Scrum

(9)

Kanban

(3)

Do Whatever

(0)

RUP

(120+)• Architecture Reviewer• Business Designer• Business-Model Reviewer• Business-Process Analyst• Capsule Designer• Change Control Manager• Code Reviewer• Configuration Manager• Course Developer• Database Designer• Deployment Manager• Design Reviewer• Designer• Graphic Artist• Implementer

• Whole team• Coding standard• TDD• Collective ownership• Customer tests• Pair programming• Refactoring• Planning game• Continuous integration• Simple design• Sustainable pace• Metaphor• Small releases

• Scrum Master• Product Owner• Team• Sprint planning meeting• Daily Scrum• Sprint review• Product backlogt• Sprint backlog• BUrndown chart

• Visualize the workflow• Limit WIP• Measure and optimize lead time

• Business use case realization• Business use-case model• Business vision• Change request• Configuration audit findings• Configuration management plan• Data model• Deployment model• Deployment plan• Design guidelines• Design model• Development case• Development-organization

assessment• End-user support mateirla

8Henrik Kniberg 8

• Implementer• Integrator• Process Engineer• Project Manager• Project Reviewer• Requirements Reviewer• Requirements Specifier• Software Architect• Stakeholder• System Administrator• System Analyst• Technical Writer• Test Analyst• Test Designer• Test Manager• Tester• Tool Specialist• User-Interface Designer• Architectural analysis• Assess Viability of architectural

proof-of-concept• Capsule design• Class design• Construct architectural proof-of-

concept• Database design• Describe distribution• Describe the run-time architecture• Design test packages and classes• Develop design guidelines• Develop programming guidelines• Identify design elements• Identify design mechanisms• Incorporate design elements• Prioritize use cases• Review the architecture• Review the design• Structure the implementation

model• Subsystem design• Use-case analysis• Use-case design• Analysis model• Architectural proof-of-concept• Bill of materials• Business architecture document• Business case• Business glossary• Business modeling guidelines• Business object model• Business rules• Business use case

Miyamoto Musashi17th century samurai

Do not develop an attachmentto any one weaponor any one school of fighting

• End-user support mateirla• Glossary• Implementation model• Installation artifacts• Integration build plan• Issues list• Iteration assessment• Iteration plan• Manual styleguide• Programming guidelines• Quality assurance plan• Reference architecture• Release notes• Requirements attributes• Requirements

management plan• Review record• Risk list• Risk management plan• Software architecture

document• Software development

plan• Software requirements

specification• Stakeholder requests• Status assessment• Supplementary business

specification• Supplementary specification• Target organization assessment• Test automation architecture• Test cases• Test environment configuration• Test evaluation summary• Test guidelines• Test ideas list• Test interface specification• Test plan• Test suite• Tool guidelines• Training materials• Use case model• Use case package• Use-case modeling guidelines• Use-case realization• Use-case storyboard• User-interface guidelines• User-interface prototype• Vision• Work order• Workload analysis model

Page 9: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Scrum prescribes roles

POSM

9Henrik Kniberg 9

Page 10: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Scrum prescribes iterationsScrum team

week 1 week 2 week 3 week 4 week 5 week 6 week 7 week 8

Sprint 1

Plan & commit Demo(release?)

Kanban team 1

Kanban team 2 week 1 week 2 week 3 week 4 week 5 week 6 week 7 week 8

Planning cadence (2w)

Sprint 2

Retrospective

Retrospectives (4w)

10Henrik Kniberg

Planning cadence (2w)

Release cadence (1w)

Kanban team 3 week 1 week 2 week 3 week 4 week 5 week 6 week 7 week 8

Planning (on demand)

Release (on demand)

Retrospectives (4w)

Page 11: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Both limit WIP, but in different ways

To do Ongoing Done :o)

B

C

A

To do Ongoing Done :o)

B

C

A

2

Scrum board Kanban board

11Henrik Kniberg 11

C

D

FLOWFLOW

C

D

FLOWFLOW

WIP limited per unit of time

(iteration)

WIP limited per workflow state

Page 12: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Both are empirical

Capacity(aka velocity)

Lead time(aka cycle time)

Quality(defect rate, etc)

Predictability(SLA fulfillment, etc)

Kanban is more configurable

12Henrik Kniberg 12

Many small teams Few large teams

Low WIP limits High WIP limits

Few workflow states Many workflow states

Short iterations Long iterations

Little planning Lots of planning

.... etc ... .... etc ...

Kanban is more configurable

Great! More options! Oh no, more complicated!

Page 13: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

ZZZZzzzzzz

Example: Experimenting with WIP limits

To do Ongoing Done :o)

BC A

D

1To do Ongoing Done :o)

C

D

A

E

8

EF

F

G

To do Ongoing Done :o)

DE

A

F

8

G

To do Ongoing Done :o)

E

J

8

K

LF

I

B B

C

AB

C

H

I

Monday, Week 1 Monday, Week 2

We’re idle & bored! Let’s increase WIP

Problem with integration server.

Monday, Week 3 Monday, Week 4

13Henrik Kniberg 13

K

To do Ongoing Done :o)

L

M

JN

4

OP

K

Let’s increase WIP limit to 8!

integration server. Can’t finish D & E!We’ll work on F & G

instead! Oops. WIP limit reached. Now we HAVE to stop and fix the integration

server!

Let’s reduce WIP limit to 4, so we react earlier next

time!

Monday, Week 5

Page 14: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Scrum doesn’t allow changein mid-iteration

To do Ongoing Done :o)

C A

To do Ongoing Done :o)

C A

2

Scrum Kanban

2

PO

I’d like to have E!

Wait until next sprint!

Wait until a To Do slot becomes available!Or swap out C or D!

14Henrik Kniberg 14

B

C A

D

FLOWFLOW

B

C A

D

FLOWFLOW

Page 15: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Scrum board is reset between each iteration

ScrumFirst day of sprint Mid-sprint Last day of sprint

15Henrik Kniberg 15

KanbanAny day

Page 16: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Scrum prescribes cross-functional teams

Scrum Kanban – example 1 Kanban – example 2

16Henrik Kniberg 16

Cross-functionalteam

Cross-functionalteam

Cross-functionalteam

Specialistteam

Specialist

Page 17: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Scrum backlog items must fit in a sprint

Sprint 1 Sprint 2 Sprint 3 Sprint 4

Scrum

Kanban

17Henrik Kniberg 17

Long running task

Long running task

Kanban

WIP limit = 3

Page 18: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

In Scrum, estimation and velocity is prescribed

Sprint 1 Sprint 2 Sprint 3

Likely velocity: 8 per sprint(sustainable pace?)

2

2 3

1 2

31 1 2 2 1

1 1 2

V= 8 V= 7 V= 9

18Henrik Kniberg 18

Sprint 1 Sprint 2 Sprint 3

Page 19: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Both allow working on multiple products simultaneously

Green ProductGreen team

Yellow ProductYellow team

Scrum example 1 Kanban example 1Color-coded tasks

19Henrik Kniberg 19

All products Cross-product team Cross-product team

Scrum example 2 Scrum example 3

All products

Kanban example 2Color-coded swimlanes

Page 20: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Both are Leanand Agile

1. Base your management decisions on a Long-Term Philosophy, Even at the Expense of Short-Term Financial Goals

2. Create Continuous Process Flow to Bring Problems to the Surface

3. Use Pull Systems to Avoid Overproduction

4. Level Out the Workload (Heijunka)

5. Build a Culture of Stopping to Fix Problems, to Get Quality Right the First Time

6. Standardized Tasks are the Foundation for Continuous Improvement and Employee Empowerment

7. Use Visual Controls So No Problems are Hidden

8. Use Only Reliable, Thoroughly Tested Technology That Serves Your People and Processes

9. Grow Leaders Who Thoroughly Understand the Work, Live the Philosophy, and Teach It to Others

10. Develop Exceptional People and Teams Who Follow Your Company’s Philosophy

11. Respect Your Extended Network of Partners and Suppliers by Challenging Them and Helping Them Improve

12. Go and See for Yourself to Thoroughly Understand the Situation (Genchi Genbutsu)

13. Make Decisions Slowly by Concensus, Thoroughly Considering All Options;

1. Individuals and Interactionsover Processes and Tools

2. Working Softwareover Comprehensive Documentation

3. Customer Collaborationover Contract Negotiation

4. Responding to Changeover Following a Plan

20

13. Make Decisions Slowly by Concensus, Thoroughly Considering All Options; Implement Decisions Rapidly

14. Become a Learning Organization Through Relentless Reflection (Hansei) and Continuous Improvement (Kaizen)

Henrik Kniberg 20

over Following a Plan

LeanQuality – Cost – Lead Time

Operational stability

Waste reduction

Kaizen

People

Just in Time

Stop the Line

Page 21: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Minor difference:Scrum prescribes a prioritized product backlog

Scrum:

Product backlog must exist

Changes to product backlog take effect next sprint (not current sprint)

Product backlog must be

Kanban:

Product backlog is optional

Changes to product backlog take effect as soon as capacity becomes available

Any prioritization scheme can be used. For example:

21

Product backlog must be sorted by business value

Henrik Kniberg 21

be used. For example:Take any item

Always take the top item

Always take the oldest item

20% on maintainance items,80% on new features

Split capacity evenly between product A and product B

Always take red items first

... but many teams combine these approaches

Page 22: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Minor difference:Scrum prescribes daily meetings

22Henrik Kniberg 22

... but many Kanban teams do that anyway.

Page 23: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Minor difference:In Scrum, burndown charts are prescribed

No specific types of diagrams prescribed in Kanban. Teams use whatever they need.

23Henrik Kniberg 23

Page 24: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Example: Scrum board vs Kanban board

Committed Ongoing Done :o)

B

C

A

D

Sprint backlog

E

F

G

H

E

F

G

H IJ L

KM

Product

backlog

Scrum

Kanban

24Henrik Kniberg 24

SelectedDev

Done

B

C

AD

EF

GH IJ L

KM

Backlog 32

In production :o)Ongoing

XR

Q

Kanban

Page 25: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 1 – one piece flow

B

C

A

G

25Henrik Kniberg 25

C

D

E

F

H I

J L

KM

Page 26: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 1 – one piece flow

BC

AG

26Henrik Kniberg 26

BC

D

E

F

H I

J L

KM

Page 27: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 1 – one piece flow

BC

AG

27Henrik Kniberg 27

BC

D

E

F

H I

J L

KM

Page 28: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 1 – one piece flow

B

C A

D

G

28Henrik Kniberg 28

BD

E

F

H I

J L

KM

Page 29: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 1 – one piece flow

B

C A

D

G

29Henrik Kniberg 29

BD

E

F

H I

J L

KM

Page 30: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 1 – one piece flow

B

C AD

E

FG

30Henrik Kniberg 30

BE

H I

J L

KM

Page 31: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 2 – Deployment problem

B

C

A

G

31Henrik Kniberg 31

C

D

E

F

H I

J L

KM

Page 32: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 2 – Deployment problem

BC

AG

32Henrik Kniberg 32

BC

D

E

F

H I

J L

KM

Page 33: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 2 – Deployment problem

B

C A

D

G

33Henrik Kniberg 33

BD

E

F

H I

J L

KM

Page 34: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 2 – Deployment problem

B

C A

D

G

34Henrik Kniberg 34

BD

E

F

H I

J L

KM

Page 35: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 2 – Deployment problem

B

C A

D

G

!?

35Henrik Kniberg 35

BD

F

H I

J L

KM

!?

E

Page 36: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 2 – Deployment problem

B

A

D

G !?

36Henrik Kniberg 36

B

C

D

EF

H I

J L

KM

Page 37: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 2 – Deployment problem

B

A

D

G

37Henrik Kniberg 37

B

C

D

EF

H I

J L

KM

Page 38: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 2 – Deployment problem

B

A

D

G

38Henrik Kniberg 38

BD

EF

H I

J L

KM

C

Page 39: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

SelectedDev

Done

Backlog 32

In production :o)

Ongoing

Scenario 2 – Deployment problem

B

ADG

39Henrik Kniberg 39

BE

F

H I

J L

KM

C

Page 40: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Kanban vs ScrumSummary

Both are Lean and Agile

Both based on pull scheduling

Both limit WIP

Both use transparency to drive process improvement

Both focus on delivering releasable software early and often

Both are based on self-organizing teams

Both require breaking the work into

Scrum KanbanTimeboxed iterations prescribed. Timeboxed iterations optional.

Team commits to a specific amount

of work for this iteration.

Commitment optional.

Uses Velocity as default metric for

planning and process improvement.

Uses Lead time as default metric for

planning and process improvement.

Cross-functional teams

prescribed.

Cross-functional teams optional.

Specialist teams allowed.

Items broken down so they can be No particular item size is prescribed.

Differences

www.crisp.se/henrik.kniberg/kanban-vs-scrum.pdf

Similarities

40

Both require breaking the work into pieces

In both cases the release plan is continuously optimized based on empirical data (velocity / lead time)

Henrik Kniberg 40

Items broken down so they can be

completed within 1 sprint.

No particular item size is prescribed.

Burndown chart prescribed No particular type of diagram is

prescribed

WIP limited indirectly (per sprint) WIP limited directly (per workflow

state)

Estimation prescribed Estimation optional

Cannot add items to ongoing

iteration.

Can add new items whenever

capacity is available

A sprint backlog is owned by one

specific team

A kanban board may be shared

by multiple teams or individuals

Prescribes 3 roles (PO/SM/Team) Doesn’t prescribe any roles

A Scrum board is reset between

each sprint

A kanban board is persistent

Prescribes a prioritized product

backlog

Prioritization is optional.

Page 41: Kanban vs Scrum - Crisp · PDF file• Architecture Reviewer • Business Designer • Business-Model Reviewer • Business-Process Analyst • Capsule Designer ... Kanban vs Scrum

Most importantly:Start with retrospectives!

Evolve the right process for your context.

Don’t worry about getting it right from the start.

41Henrik Kniberg 41

start.

Expand your toolkit.

Experiment!