Junos Pulse for BlackBerry - Juniper Networks · Installing and Using Junos Pulse for BlackBerry Anti-Theft Features There are a number of measures that can be taken to protect your

March 2012

R4

Release

3.0

Copyright © 2011, Juniper Networks, Inc.

Junos Pulse for BlackBerry

User Guide

ii Copyright © 2011, Juniper Networks, Inc.

Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and

other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other trademarks, service marks,

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inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or

licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579,

6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.

Copyright © 2011, Juniper Networks, Inc. All rights reserved.

Table of Contents

Downloading and Installing Junos Pulse...........................................................1Available Junos Pulse Features...................................................................2

Adding a Connection........................................................................................2Connecting.......................................................................................................4

Viewing Connection Status ........................................................................4Using Security Features....................................................................................5

Register Security........................................................................................5AntiVirus ...................................................................................................7Malware Detection.....................................................................................8Monitor and Control ..................................................................................9Back Up Data...........................................................................................10Security Settings ......................................................................................10

Anti−Theft Features.........................................................................................11Technical Support ..........................................................................................12Known Issues and Limitations .......................................................................12

iii

iv

Installing and Using Junos Pulse for BlackBerry

The Junos Pulse Mobile Security Suite protects your BlackBerry® against malware and

viruses. It also provides security monitoring, system backup functions, and theft

prevention.

Additional information for Junos Pulse can be found at

http://www.juniper.net/support/products/pulse/mobile/.

Informational Note: Capture It is a third party software tool used to take screen shots

on the BlackBerry device. Although it appears on the BlackBerry menu in this guide, it is

not a Junos Pulse item.

Downloading and Installing Junos Pulse

Use the following instructions to download and install Junos Pulse software on

BlackBerry devices.

Informational Note: The Junos Pulse client is available from BlackBerry App World.

1. From your BlackBerry device, download the Junos Pulse software directly to the

device and begin the installation by selecting the Junos Pulse icon from the

Downloads folder (see Figure 1 on page 1).

Figure 1: Junos Pulse in the Downloads Folder

2. The first time you start Junos Pulse, the End User License Agreement appears. Use

the Menu button to agree to the license (see Figure 2 on page 2).

Copyright © 2011, Juniper Networks, Inc. Downloading and Installing Junos Pulse 1

http://www.juniper.net/support/products/pulse/mobile/

Figure 2: Agree to EULA

Security Registration

Once you agree to EULA, you must register for security features. Your administrator

configures what type of registration your device requires: automatic registration or

manual registration.

Automatic Registration

If you are registering automatically for security features, once you accept the EULA, the

registration process starts immediately with no user prompts. See Figure 3 on page 3.

2 Security Registration Copyright © 2011, Juniper Networks, Inc.


Figure 3: Auto Registration

Manual Registration

If you are registering manually for security features, once you accept the EULA, you are

prompted to do the following:

1. Enter an Email address and Password. (User and password information is not

used at this time.) See Figure 4 on page 4.

2. Re-enter your password in the Confirm Password field.

3. Enter the License Code provided by your administrator.

4. Enter your Phone Number and click Finish. In some cases, this field is

prepopulated. If the number does not appear, enter it manually including Country

Code and Area Code without the international dialing prefixes: '00' or '+'. Do not

use spaces, parentheses, or special characters.

Copyright © 2011, Juniper Networks, Inc. Security Registration 3

Figure 4: Manual Registration

Once the application is installed and registered, the Junos Pulse icon appears in the

Applications folder.

Available Junos Pulse Features

Your administrator decides which Junos Pulse features are available to you.

Junos Pulse can include the following features (see Figure 5 on page 5):

AntiVirus (and Malware Detection): Controls antivirus activities and detects

installed malware.

Monitor and Control: View monitoring settings.

Backup and Restore Data: Backup contacts and calendar information.

4 Security Registration Copyright © 2011, Juniper Networks, Inc.


Figure 5: Available Features

Copyright © 2011, Juniper Networks, Inc. Security Registration 5

Using Security Features

Junos Pulse Mobile Security is an optional feature. You must register before you can

access the security feature set.

Antivirus

Select the Antivirus security feature to view antivirus controls and log file information.

When you open Antivirus, you see the following information: See Figure 6 on page 6.

Monitor Status: This reads either Enabled or Disabled. The status is Enabled by

default.

Last Updated: View the date of the latest virus definition update.

Licence Expiration: View license expiration information.

By default, the antivirus feature is configured to scan files as it receives them, via any

file transfer mechanism (such as email, SMS/MMS, or Bluetooth). You can initiate a

manual scan, as well.

Figure 6: Antivirus and View Information

Manual Virus Scan

When you click the Menu button on your BlackBerry from the Antivirus window, the

Scan Now option is available.

1. Select Scan Now to perform a full scan of the device. Selecting Scan Now takes

you to the Scan Options window. See Figure 7 on page 7.

6 Using Security Features Copyright © 2011, Juniper Networks, Inc.


Figure 7: Manual Scan Options

2. In Scan Options, the first three items are checked by default to perform a full

device scan. Those are Scan applications, Scan internal files, Scan SD Card.

Select the Menu button and choose Start scan to scan those items.

3. Optionally, exclude the scanning of media files by selecting the Exclude media files check box

4. Optionally, perform a custom scan rather than scanning the entire device by

selecting the Custom Scan check box. When you select Custom Scan, you can

choose files or folders to scan. See Figure 8 on page 7.

Figure 8: Select Custom Scan

5. Under Custom Scan, highlight an available folder and click the Menu button on

your BlackBerry.

Copyright © 2011, Juniper Networks, Inc. Using Security Features 7

Figure 9: Select Custom Scan Folder/File

6. Click the Menu button and select Start scan to scan your selected items.

The scanning progress and the scan results when are displayed when the scan finishes.

OnDemand Scan

When you click the Menu button on your BlackBerry from the Antivirus Monitor Status

window, the OnDemand Scan Log option is available.The OnDemand ScanLog shows

the details of scans initiated by the you.

File Monitor Log


window, the File Monitor Log option is available. The FileMonitor log shows

timestamps associated with changes to the file monitor setting.

Quarantined Files

During a scan, found infected files are automatically quarantined. Quarantining lets you

decide whether or not the infected file should be deleted. When you click the Menu

button on your BlackBerry from the Antivirus Monitor Status window, the Quarantine

list is available.

You can delete quarantined files by clicking the Menu button and selecting Delete. You

can restore a quarantined file by clicking the Menu button and selecting Restore. Once

you restore a file, it is possible that it will be classified as infected again and become

quarantined when the next scan occurs.

Virus List


window, the Virus List option is available. This provides a list of virus signatures that

have been downloaded to the device from the server. These are the signatures used

during a virus scan.

Monitor and Control

The Monitor and Control screen lets you view your current Junos Pulse settings as well

as events and log files. To use Monitor and Control:

1. Start Junos Pulse.



2. Select Security.

3. Select Monitor and Control (see Figure 6 on page 6).

The Monitor and Control screen shows the status of the following settings:

Monitoring

SMS: Inbound and outbound SMS messages are logged, including the sender,

receiver and contents of each message.

Email: Inbound and outbound email messages are logged, including the sender,

receiver and contents of each message (not including pictures or attachments).

MMS: Logging MMS messages is not supported at this time.

Voice: Call history events are logged, such as initiated outgoing calls and received

incoming calls (call duration is not recorded, but the remote phone number is noted.)

Log images/pictures: If enabled from the server, the images downloaded or captured

on the device are turned into thumbnail images and uploaded to the server. This

occurs immediately and is not dependent on log limits.

Logs:

Event limit: When the total number of events (SMS, email, voice) crosses this

threshold, the full suite of logs is uploaded to the server.

File size limit: When the total combined file size of all logs (SMS, email, voice)

crosses this threshold, the full suite of logs is uploaded to the server. Note that SMS

messages are generally several hundred bytes in size. Emails are usually 2KB or larger

(no attachments included). And voice messages are typically 200 hundred bytes.

Control:

Periodic GPS updates: This update period is configured on the server. This setting

periodically queries the device position and uploads that information to the server for

tracking purposes.

Block calls: Not supported for BlackBerry at this time..

Backup and Restore

The Backup and Restore feature lets you backup the contacts and calendar events

stored on your device.

To back up data:

1. From the Junos Pulse feature list, select Backup & Restore. The Backup & Restore

screen displays the date of the last backup and the last restore.

2. From the Backup & Restore window, click the Menu button.

3. Select Backup Data from the menu. See Figure 10 on page 10. Your information is

sent to the central server.

Copyright © 2011, Juniper Networks, Inc. Using Security Features 9

Figure 10: BlackBerry Junos Pulse Backup Device Data

4. When the backup is complete, click OK in the Backup Successful window that

appears.

Contact your administrator to restore your data.

Settings

From the main Junos Pulse feature list, you click the BlackBerry Menu button to access

security update settings and general information.

1. When you click the Menu button on your BlackBerry from the main Junos Pulse

features window, the Settings option is available.

2. Select Settings. The Junos Pulse Settings window opens.

3. From the Settings window, the Auto-Update Frequency setting is available. By

default, this is set to 12 hours. You can change this from 1 hour to 1 month to Never

by selecting it and scrolling to update frequency you want.

Figure 11: Update Settings and Frequency

4. From the Settings window, Connection type is available. If the device is managed

by a corporate BlackBerry management server, your administrator should let you

know which method to use (BIZ or BEZ) for the device connection. Otherwise, you

can use the standard APN connection setting.



Anti-Theft Features

There are a number of measures that can be taken to protect your device if it is lost or

stolen. To activate anti−theft features, contact your administrator. Those features

include:

Lock and Unlock Handset —If the device is locked, it can be unlocked when an

unlock command is sent from the server or by entering the password configured

during manual registration.

Emergency Call Button—When the device is locked, an Emergency Call button is

available from the unlock screen. You can make an emergency call, to 911 for

example, when you select this button and enter an emergency number.

Wipe Handset—A wipe command sent from the server deletes contacts, events,

tasks, and emails. Text messages are not deleted. If the device email account is set

to sync with the server(the default), the deletion synchronization may delete emails

on the server, as well.

Send Backup—If this data is not stored on the server, this feature gathers the backup

information from the device and emails it to the email address provided in the

registration process.

GPS Location—If your device is equipped with GPS, your administrator can locate

your device. Device location is displayed on the Junos Pulse server.

Alarm On and Off—Blares a maximum volume alarm sound to locate the device in a

nearby location.

GPS Theft On and Off—Sends GPS updates to the Junos Pulse server on a 2 to 5

minute period to fine-tune GPS location if the device is stolen.

SIM Change—Includes 2 settings:

If the SIM is removed, the device switches on GPS Theft Mode, Monitor & Control

logging, and Locks the device. You can unlock the device with a username and

password.

If the SIM is swapped for another, the device does all the preceding actions, plus

checks if the Wipe flag is set, and can wipe sensitive device information

automatically.

Device Feature Support

The following features are supported for Junos Pulse on BlackBerry Devices.

Table 1: Junos Pulse Feature Support for BlackBerry

Feature Supported for BlackBerry

Alarm On/Off Yes

Antispam No

Antivirus Yes

Application Inventory Yes

Application Removal Yes

Automatic Registration Yes

Backup/Restore Contacts & Calendar Yes

Copyright © 2011, Juniper Networks, Inc. Anti−Theft Features 11

Table 2: BlackBerry Device Personal Data Erased by Junos Pulse Handset Wipe Command

Contacts Log Yes

Device Identity Servers Yes

Enterprise VPN support IPsec to SRX

Enterprise Web Portal No

Exchange provisioning No

Firewall No

GPS Location/Tracking Yes

GPS Theft On/Off Yes

Log Email Yes

Log Images Yes

Log MMS Messages No

Log SMS Messages Yes

Log Web Images Yes

Log Event/Size Limits Yes

Lock/Unlock Device Yes

Lock on SIM Change Yes

Malware Scan Interval No

Monitor and Control Report Yes

Passcode Requirements No

Policy Based Client UI No

Prohibited Applications No

Restrictions on device usage No

Scan card Yes

Scan device Yes

SCEP server support No

Update Profile Yes

Update Virus Definitions Yes

Voice Log Yes

VPN provisioning No

VPN strong authentication (PKI or 2FA) No

Wi-Fi provisioning No

Wipe Device Yes

Wipe on SIM Change Yes

Personal Data Wiped on BlackBerry

Appointments Yes

Calendar Memos N/A

Calendar ToDos Yes

Call History No

Contacts Yes

Email Boxes Yes

Feature Supported for BlackBerry

12 Device Feature Support Copyright © 2011, Juniper Networks, Inc.


Technical Support

For technical issues, contact your administrator.

Memory Card No

Notes N/A

SMS and MMS No

Tasks No

Personal Data Wiped on BlackBerry

Copyright © 2011, Juniper Networks, Inc. Technical Support 13

14 Technical Support Copyright © 2011, Juniper Networks, Inc.

Index
A
anti-theft features

emergency call button . . . . . . . . . . . . . . . . . . . . . . . . . .11antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

custom scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7file monitor log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8full scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7manual scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6ondemand scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8quarantined files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10virus list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

auto-update frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

B

backup and restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

C

connection type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

D

downloading Junos Pulse . . . . . . . . . . . . . . . . . . . . . . . . . . .1

E

emergency call button . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

F

feature support chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

I

installing Junos Pulse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

R

register security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2registration

automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

S

security features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4backup and restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4monitor and control . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

U

update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Copyright © 2011, Juniper Networks, Inc. 1

2
Copyright © 2011, Juniper Networks, Inc.

Documents

Junos Pulse for BlackBerry - Juniper Networks · Installing and Using Junos Pulse for BlackBerry Anti-Theft Features There are a number of measures that can be taken to protect your