Juliann Doessel(303)720-3364 • doesselj@gmail.com

Professional ExperienceGuest Service & Group Ticketing Foreman 12/2013-04/2015Copper Mountain Resort, Copper, CO

Guest Service Agent December 2013-February 2014•Responsible for delivery of first rate customer service following Copper’s best practices in regards to sales, registration & fulfillment of winter activities•Handle, manage & protect confidential information by abiding by the company’s privacy policy•Maintain superior knowledge of the products offered, mountain terrain, local venues & unique activities •Exceptional working knowledge of resort software programs RTP|One and Delphi

Promoted to Group Ticketing Foreman February 2014- April 2015•Process orders of all skier service products for day guests, conference attendees, large groups & the compe-titions department•First point of contact for guest escalations & service recovery; resolved guest complaints & unexpected problems in a timely, professional manner•Valued key-holder accountable for opening & closing location including preparing morning tills, closing re-ports, & delivering closing deposits & reports to Accounting•Trained new Guest Service Agents in processes & procedures, charged with quality assurance of team’s knowledge & application•Lead daily staff meetings, providing peer to peer support & in depth communication with all front line staff•Effectively encouraged, motivated & animated a team of diverse employees

Front Line Server 06/2014-10/2014Jordan Pond House, Acadia National Park, ME

•Responsible for serving food & beverages in a timely & efficient manner•Deliver outstanding customer service at all times•Accurately take & submit orders via Micros POS system•Comprehensive knowledge & understanding of menu, including but not limited to local food sources, restricted diet options as well as an extensive beer & wine list•Efficiently communicate with entire staff to ensure guest satisfaction & operation functionality•Continuously comply with Food Safety Program regulations •Ensure alcoholic beverages are served in accordance with Federal, State, Local & company regulations •Accurately prepare sales & tip reports at shift’s end •Adequate knowledge of Acadia National Park’s history & activities

Studio Coordinator 01/2012-11/2013Waxing the City, Denver Metro Area, CO

•Build & maintain customer relationships with a diverse clientele by providing high quality customer service•Responsible for daily running & management of the salon while setting a positive, engaging tone •Multi-site key-holder, accountable for sensitive information of client records and company information•Manage daily monetary exchanges working with multiple point of sales systems Salon Booker & Salbei•Schedule appointments & follow ups in the salon, on the phone & electronic communication •Principal trainer to new employees on all procedures, POS, customer service points, and salon cleanliness•Resolve circumstantial situations such as technological & power shortages, client complaints, missed

appointments, or absent technicians

Educational Experience

Bachelor of Arts, Linguistics 2009-2013University of Colorado, Boulder

Minor, French Language University of Colorado, Boulder

School of International Training Spring 2013French Language and Culture Immersion Seminar

• Completed a 4 month French language & culture immersion seminar• Based in Toulouse, France with interactive and educational excursions to other regions• Recognized and responded to cultural differences through cultural analysis courses• Built professional and personal relationships during a volunteer opportunity at a French Hip Hop studio,

L’Danse • Adapted to French daily life while living with a French host family

References available upon request