Judith Ungar and Barbara StocklandHarrisburg Area Community College, PennsylvaniaMarch 12 2013

HACC - Harrisburg Statistics(College Data Book- 2011-2012)

Full-Time Students 3659Part-Time Students 6808

Freshmen24.9% of FT39.1% of PT

Enrolled in Developmental CoursesEnglish 1729Math 1726

Library Issues

Increase in Reference Desk staff time due to:

• Microsoft Word• PowerPoint• Resetting

Passwords

Student confusion • Financial aid• Counselors/

Advisors• College Calendar• Professor contacts

No computer literacy test

The Initial Meeting

It Takes a Village Chris Fuller, Harrisburg IT Christine Cappuzzo, Harrisburg

Director of Counseling Judith Ungar, Librarian Barbara Stockland, Librarian

The Initial Planning

Questions: What are the students having trouble with? How much information should we give them? What information must we include? What is the best way for us to present this

information? When will Boot Camp take place? What do we need in a location? How much help will we need? Can we do this?

Boot Camp is Born

HACC’s Computer Boot Camp is a one-on-one interaction between a volunteer and a student that provides time to discuss technical skills and computer knowledge required by our students to succeed at our college.

What information did we include?

A combination of HACC specific and general technology

Q: What if I forget my PIN or it doesn’t work?

What is it?What is it?

This is HACC’s official student email system used to communicate with you. Your username and temporary password were sent to you in your admission letter.

How can I open my HAWKMail account?How can I open my HAWKMail account?

Option 1: From the HACC main page (www.hacc.edu/), click the “HAWKMail” link on the right.

Option 2: Login through the “myHACC” portal

What if I forget my HAWKMail username or password?What if I forget my HAWKMail username or password?

To find your username, login to HACCWeb and locate your HAWKMail username and email address under the Personal Information tab.

To reset your password, call 717-780-2570 for assistance from 7:30 AM - 5:00 PM, Monday – Friday.

For more information about HAWKMail, see http://www.hacc.edu/HAWKMail/.

A storage device you can use to save your research papers, presentations, and other course assignments.

Step 1: When starting a paper, plug in your flash drive.

Step 2: Once your paper is set-up, click the “save” icon in Word or other program.

Step 3: In the folders area, select your flash drive.

Step 4: Save often, making sure you are always saving on your flash drive.

Step 5: Before removing flash drive, click the “remove and eject”icon, wait for the “safe to remove” pop up.

View video and add our documents to your new flash drive.

Material Given to Students

Logistics

Hold Event in Library

• Centrally located

Room Location-Smaller Library Classroom

• Larger room used for library instruction

• Noise level

Call for Volunteers

Volunteer Training

Training can’t be time consuming

Given a folder of materials Volunteers had different skills

and experiences Rules:

Introduce yourself Give a handout Let students drive the mouse Give out flash drive Survey

Incentives for Students to Attend

Development Officer, Harrisburg Campus

John Frisch, President, Higher Information Group

• HIG has contract for photocopiers and printers at HACC

• Frisch donated 500 1g flash drives for Boot Camp

E-mail blast to faculty• Extra credit

Welcome Center• Identify students who had trouble with

technology when registering for classes

Certificate

Validation of student’s accomplishment

Served as proof of attendance

Publicity

•E-mail blast to Harrisburg Faculty and Staff•Student Newsletter•Faculty Newsletter•Info cards

• Cafeteria• Library• Counseling center• Career Center• Writing Lab

•Poster on front door of Library•Facebook•Web site (Library and Harrisburg Campus)

Possible/Unforeseen Issues

Decision not to make appointments Classes cancelled and students required

to attend Busy times versus sharp drop at night Volunteers who couldn’t attend training LOTS of printing. Who can share costs? First week of class is busy time for

everyone

Attendance

Average session ~25 minutes

43 hours 31 hours 28 hours

Survey Results: Question 1

How helpful was Boot Camp? (1=not helpful; 5=very helpful)

Score WED THURS FRI CLASSES

1 0 0 0 22 0 0 0 53 0 3 0 174 7 3 2 305 85 62 52 61

Survey Results: Question 2

0 10 20 30 40 50 60 70 80

Nothing (but wish I'd had this last year)Free flash drive

Forward HAWKMail to personal emailHACCWeb

Math course online lab infoMicrosoft Word

How to send an attachmentMyHACC portal

How to use a flash driveHAWKMail

One-on-one helpDesire2Learn

Everything!

What did you find most useful about Boot Camp?

Anecdotal Data - Faculty

As a tutor in the learning center, I have noticed that we have had fewer students who have needed help logging into their math and chem. homework programs this semester. I do not have any hard data to provide, as we did not keep records of these types of questions. So this is an anecdotal observation. We also did not ask students if they attended the boot camp. However, we have overheard students say that they attended.

Thanks to all who helped with the computer boot camp!

-Rose Ann C.

Anecdotal Data - Students

What’s Next

Computer Boot Camp materials to be included in Student Orientation

Requests for Boot Camp materials from other campuses

Computer Boot Camp in individual classes

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