Jonathan W. Abt€¦ · Media Marketing (Hubspot Academy Certified ) ... Myer, Virginia , Summer 2016 – 2017 . Recreational Aid • Provided customer service to members in person

Jonathan W. Abt Sample Way, Cityville, Maryland 20000

[email protected] (555) 555-1212

SUMMARY

• Developed greater efficiency of daily functions in order to be able to attend to up to 40 covers at any given time.

• Communicate successful sales pitches to double or triple per-head revenue. • Guided and trained new employees with as little as no experience.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected Graduation May 2019 Concentration: Finance; Minor: Economics GPA: 3.47/4.0; Dean’s List Fall 2019 EXPERIENCE Eggspectation, Owings Mills, Maryland, April 2019 – Present Server/Server Trainer

• Conducting persuasive oral presentations to a wide range customers with varying preferences in order to increase company sales.

• Guiding new team members through the corporate generated training process to maintain sufficient team cohesion for customer satisfaction.

• Maintaining and auditing revenue from cash sales daily in amounts reaching $2,000. Greene Turtle, White Marsh, Maryland, September 2017 – January 2019 Expediter/Bar Back

• Identified errors in production and used both English and Spanish language to communicate recommendations for improvement.

• Used critical thinking skills to develop comprehensive plans to improve efficiency of company stocking process.

• Maintained customer satisfaction through rigorous quality control practices. White Marsh Swim Club, White Marsh, Maryland, April 2016 – August 2017 Head Life Guard/Assistant Manager

• Maintained clean and aesthetically appealing facilities and grounds. • Guided a team of up to seven lifeguards to achieve standards in safety, cleanliness, and

preparedness. • Created a safe environment for club members by implementing diligent work habits

across the entire staff. SKILLS

• Communication - Spanish (Elementary Proficiency), APA Style (Intermediate), Social Media Marketing (Hubspot Academy Certified)

• Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate)

ACTIVITIES & AWARDS A&M Cellular Repair, Baltimore, Maryland, November 2019 – Present Co-Founder

• Established a process for operations in a small business focused on repairing hardware in popular cellular devices.

• Researched and analyzed optimally efficient means for conducting business. National Society of Leadership and Success, Member - September 2019 – Present

Faith Adjah-Provencal Sample Way, Cityville, Maryland 20000


SUMMARY ● Provided customized financial analysis for businesses. ● Managed and currently own businesses. ● Communicated with a broad range of potential clients—evaluating custom products

to meet their specific needs. ● Generated daily reports and recorded financial transactions to ensure accuracy.

Reported data to team members. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, December 2021 Concentration: Project Management, Business Analysis GPA: 3.2/4.0 RELEVANT COURSES

● Principles of Marketing ● Principles of Managerial & Financial Accounting ● EBTM

EXPERIENCE Amerigo Driving School, February 2016-Febuary 2019 Secretary

● Registered 3000 students and constantly scheduled six instructors for class and training time.

Promoted to Manager of sales for 2017. ● Manage finances and business risk.

Assigned as Project Manager/ Business analyst for increasing sales for 2018. ● Responsible for marketing, data collection, company research and filing. ● Guided team members of 10 in company research topics

Come N’ Chop Catering, August 2016-Present Owner

● Master Chef for food preparations, cooking major dishes and serving plates. ● Manager of sales in calculating business profits, financing and concluding sale

summaries. ● Marketing and social media director in managing and creating social media pages.

● Project manager for major events such as birthdays, baby showers, Independence Day celebrations for international countries.

SKILLS ● Analysis-Graphing financial data ● Communication – Presentation (Intermediate), Public Speaking (Intermediate) ● Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate),

PowerPoint (Intermediate) ACTIVITIES & AWARDS

● Excel certified- April 2019 ● Kama Moja Mentorship Program- September 2017-May 2019

Alex Cordon Sample Way, Cityville, Maryland 20000


SUMMARY

• Provided excellent customer service. • Maintained constant communication with clients to answer any questions or concerns. • Consistently met deadlines.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, May 2021 Concentration: Leadership & Management GPA: 3.0/4.0 EXPERIENCE Soccer Shots, Towson, Maryland, August 2019 – November 2019 Intern – Sports Management

• Assisted in the overall execution of the scheduled Soccer Shot session. • Created, printed, and distributed forms and promotional materials. • Prepared direct mail and other marketing documents • Participated in business development with Program Director.

NOVO Development, Washington, DC, June 2018 – September 2018 Office Assistant

• Answered main phone line, transferred all calls to appropriate extensions. • Welcomed all guest and assisted in resolving resident issues. • Accepted and wrote receipts for all rent checks hand delivered by resident. • Assisted Office Manager in ordering office supplies and snacks for the office. • Assisted Accounting department, COO, and owners in special projects.

Patton Hall Pool, FT. Myer, Virginia, Summer 2016 – 2017 Recreational Aid

• Provided customer service to members in person and over the phone. • Organized swimming lessons. • Counted money in cash drawer at the beginning of shifts to ensure amounts were correct

and adequate change was available. SKILLS

• Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate), Yardi (Intermediate)

Ryan Armstrong Sample Way, Cityville, Maryland 20000


SUMMARY

• Managed the safety and the needs of hundreds of guests a weekend. • Prepared individual returns through analysis of documents to ensure accuracy. • Maintained Firehouse creamery while communicating with customers to provide

exceptional customer service. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, December 2021 Concentration: Entrepreneurship GPA: 3.536/4.0; 3 semesters on the Dean’s List EXPERIENCE Lake Champion- A Young Life Camp, Glen Spey, New York, August 2018 – Present Certified Operator – Guest Services

• Managing and guiding volunteers on high ropes elements to ensure safety of 600 campers a weekend with only an average of .06 near misses an hour.

• Tending to the needs and communicate with the group at camp to provide the best experience.

• Maintaining and preparing property for the next group arriving at camp. Sturgill & Associates LLP , Westminster, Maryland, January 2018 – April 2018 Intern – Tax Accounting

• Prepared individual tax returns for individuals making up to $5,000,000 annually while communicating with the cpa’s of the firm.

• Researched documents and critically thought where data would go in a return in order to prepare the most accurate tax return.

• Extended over 1,000 personal property returns for clients as well as using. • Utilized technology including multiple different software and teamwork to collectively

complete bank reconciliations and tax returns with other employees. Firehouse Creamery, Sykesville, Maryland, September 2017 – January 2019 Cashier

• Kept store clean, orderly, and appeasing for greatest customer satisfaction • Audited the drawer to ensure everything was balanced after the day of business. • Developed excellent customer service by listening and problem solving.

SKILLS

• Analysis – Source Documents (Intermediate) • Communication - APA Style (Intermediate) • Technology- Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate),

HTML (Intermediate), Quickbooks (Intermediate), Square (Intermediate) ACTIVITIES & AWARDS

• Baltimore County Young Life, Volunteer Leader – April 2019 – Present • Carroll County Capernaum, Volunteer – September 2017 – Present • Carroll County Youth Entrepreneurship Award – September 2018 • MOS Certified, Excel – November 2019 • ACCT Level 1 High Ropes Certified, Certified Operator – August 2018- Present

Amy Asare Sample Way, Cityville, Maryland 20000


SUMMARY

• Organized and executed events using critical thinking to give individuals the most rewarding experience possible.

• Guide individuals in the direction of solutions that are tailored to their conflicts. • Prepared data for other work personnel to build upon for future tasks.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, December 2021 Concentration: Human Resource Management GPA:2.929 EXPERIENCE College Of Business and Economics, Towson University, August 2019- Present Student Consultant

● Articulate academic matters, such as curriculum requirements, class selections, graduation checks, etc to students, by accurately interpreting and communicating CBE policies and procedures.

● Provide support to an Academic Advisor, by updating employer databases and meeting with students who have quick questions regarding the business school.

● Engage with over 200 plus students at tabling events using a positive attitude to promote the office and the resources available.

● Persuade incoming freshman and transfer students to apply to the business school here at the university, through active listening and communication.

● Maintain the basic flow of the front desk of the office and communicating with students, faculty, and parents who are inquiring for specific information.

Housing And Residence Life, Towson University, August 2019- Present Community Center Assistant

● Develop an inclusive and welcoming environment for residents and visitors by maintaining great customer service through willingly engaging in uplifting and positive conversations.

● Maintain building security by verifying the identity of students and guests by checking ID and databases.

● Generate solutions through actively listening, through phone and in-person to ensure the customer feels heard and understood no matter the circumstance.

● Log over 200 packages weekly into a package database so that residents can collect their packages in a timely fashion.

SKILLS

• Technology- Microsoft Excel Certification, Microsoft Word (Intermediate), PowerPoint(intermediate)

• Communication – APA/MLA Style (Intermediate)

ACTIVITIES & AWARDS • The African Diaspora, Executive Board Treasurer, May 2019- Present • Student Government Association, Senator, May 2019- Present • National Council Of Negro Women, Fundraising Committee October 2019- Present • Key Movement Inc, Financial Director, February 2019- Present

Eric Ashton Sample Way, Cityville, Maryland 20000


SUMMARY

• Managed a budget of $20,000-30,000 on Excel for my fraternity. • Organized, inventoried, and digitized spare parts in warehouses. • Lead and worked well in a team setting.

EDUCATION Towson University, College of Business and Economics Business Administration Major Expected Graduation: Spring 2021 Concentration: Entrepreneurship GPA: 2.9/4.0 EXPERIENCE USALCO, Baltimore, Maryland, June 2018 – Present Intern – Inventory Management & Contractor

• Inventoried spare maintenance parts and organized and labeled storage location in a warehouse.

• Scanned and filed thousands of pages of old documents onto a computer. • Assisted with general maintenance and repairs.

Autobell Car Wash, Bel Air, Maryland, Spring 2018 – Present Crew Leader

• Cleaned car in detail in under 15 minutes while managing a crowded lot during busy times (20+ cars in an hour).

• Helped new crew members and communicated with other crew members to be efficient and productive.

• Assisted in general maintenance of the track and machines. SKILLS

• Communication – German (Beginner), Communicated with and helped customers with questions or complaints.

• Design - Adobe Photoshop (Beginner), Adobe Lightroom (Intermediate), AutoCAD (Beginner).

• Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate).

ACTIVITIES & AWARDS

• Zeta Beta Tau, Towson, Maryland, January 2019 – December 2019 Executive Board Member – Finance Director - Managed a budget of $20,000-30,000 on Excel. - Created payment plans for members with financial difficulties. - Collected due payments from 50+ members.

• Microsoft Office Certified in Excel – Spring 2018 • Wrestling Team Captain - 2017

Caroline M. Baker Sample Way, Cityville, Maryland 20000


SUMMARY

• Prepared tax returns and supporting schedules by using critical thinking and proper analysis for CPA firm clients

• Processed bank customer account transactions and daily operations in an efficient and accurate manner

• Communicated products to customers as part of a cohesive team of bank employees in an articulate and persuasive manner, using qualitative and quantitative statistics

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Accounting, Anticipated Graduation - December 2021 Transferred to Towson from CCBC Spring 2020 Community College of Baltimore County Associates Degree – General Studies with emphasis on business classes, December 2019 EXPERIENCE Bareham CPA, Lutherville, Maryland, January 2020 – Present Intern – Tax Accounting (15-20 hours per week)

• Supporting professional tax preparers and assisting with general office duties • Preparing Federal and state tax returns for clients • Creating Proformas for all new clients • Communicating with clients to help make filing their taxes as easy as can be for them and

the CPAs M & T Bank, Cockeysville, Maryland, October 2018 – January 2020 Service Associate

• Processed teller transactions and completed monthly audits with great accuracy –Routinely received 100% accuracy received on monthly audits

• Helped drive new business to the bank through interactions with customers both inside and outside of the bank

• Operated, settled, and fixed problems with the ATM PNC Bank, Cockeysville, Maryland, January 2018 – October 2018 Branch Sales & Service Associate (Personal Banker)

• Engaged customers in sales conversations to introduce and promote appropriate PNC products and financial solutions – Exceeded sales goals by 10%

• Drove proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty

• Applied product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty

SKILLS

• Communication - Chinese (Elementary Proficiency), APA Style (Intermediate) • Technology - Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate), CCH ProSystem fx (Beginner), CCH ProSystem fx Scan (Intermediate)

• Other - Notary Public, State of Maryland, Baltimore County

Maimouna Balde Sample Way, Cityville, Maryland 20000


SUMMARY

• Communicated and satisfied a multitude of customers through outstanding customer service.

• Preserved cohesive relations with co-workers as well as superiors. • Audited daily financial transactions accurately and efficiently.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected December 2021 Concentration: Finance Montgomery Community College, Takoma/Silver Spring Associate Degree of Arts, Business Administration, December 2019 GPA: 3.03 EXPERIENCE University of Maryland South Dining Hall, College Park, Maryland, October 2018 – December 2019 Student Worker

• Served as an intermediary between an average of 30 student customers and cooks about preferences.

• Focused on ensuring that customer satisfaction reached its peak. • Maintained cohesive relationships with co-workers and superior in order to produce

efficient work. Wendys, Greenbelt Shopping Center, Greenbelt, Maryland, April 2018 – August 2018 Cashier

• Audited cash registers – responsible for over $1,000 daily. • Provided outstanding client services through active listening skills. • Ensured that all customers received the correct orders on time in order for us workers

to attain our main goal: customer satisfaction. • Identified customers’ wants and reported it to managers so they try incorporating those

wants in the restaurant’s system.

SKILLS

• Communication - French (Native/bilingual), APA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), PowerPoint (Intermediate),

Aaron Barnett Sample Way, Cityville, Maryland 20000


SUMMARY

• Developing weekly reports to show SEO and social media analytics then communicating them to my employers.

• Leading 4 separate teams to develop marketing strategies to meet specific goals, and then ensuring their success.

• Engaging in critical thinking to determine what information was most important to grab attention of potential patients.

• Increasing patient consults derived from social media by 90% – creating half a million dollars of revenue.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, December 2021 Concentration: Marketing GPA: 3.4/4.0 EXPERIENCE Cosmetic Surgery Associates, Bethesda, Maryland, June 2019 – Present Marketing Manager

• Creating advertisements and managing a total of 13 Social Media accounts. • Coming up with ways to improve community outreach by organizing events and

seminars at significant fitness centers such as SoulCycle and Equinox. • Leading 1 website and 3 social media teams and making sure set goals are achieved.

Hilton BWI Airport, Linthicum Heights, Maryland, May 2018 – June 2019 Supervisor/ Front Desk / Shuttle Driver

• Organized multiple team-building exercises that created a stronger bond between staff and increased productivity.

• Created Excel spreadsheets to make auditing and cash counting more efficient with fewer errors.

• Used communication skills to mediate situations of upset guests and quickly coming up with a solution that was at lowest cost to the hotel.

Trattoria Villaggio, Clifton, Virginia, September 2014 – May 2018 Guest Assistant/ Server

• Provided a quality dining experience in an upscale Italian restaurant while maximizing profits with efficient service.

• Worked with a team to clear off tables, sweep the area, and seat new guests in less than 45 seconds.

• Developed the ability to understand personal limits and ask for help when needed, as well as grant it.

SKILLS

• Design - Adobe Photoshop (Intermediate), Abode Premiere Pro (Intermediate), Adobe Premiere Rush (Intermediate), Adobe After Effects (Intermediate)

• Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate),. ACTIVITIES & AWARDS

• Cosmetic Surgery Associates Over and Above Award

Nicole Baugh Sample Way, Cityville, Maryland 20000


SUMMARY

● Provided customer service and organized client appointments in a fast-paced environment.

● Memorized over 60 food and drink recipes. ● Maintained a professional attitude toward guests and co-workers.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, May 2021 Concentration: Marketing GPA: 3.64 RELEVANT COURSEWORK

● Financial Accounting ● Managerial Accounting ● Macroeconomics

● Microeconomics ● Marketing Principles ● Statistics

EXPERIENCE Nail Candy Shop, Columbia, Maryland, May 2017 – September 2017 Salon Receptionist

● Performed sanitization of nail technician tools to meet state sanitization regulations. ● Executed proper customer service etiquette in person and on the phone. ● Coordinated client appointments to ensure an organized schedule.

Tropical Smoothie Cafe, Ellicott City, Maryland, March 2017 – May 2017 Barista/Cashier

● Maintained high standards in store maintenance and sanitation requirements. ● Demonstrated knowledge of drink formulas to establish customer satisfaction. ● Provided guests with information regarding specials and promotions.

Glory Days Grill, Ellicott City, Maryland, October 2015 – April 2016 Hostess

● Coordinated floor plans to ensure smooth operations. ● Maintained a professional and genuine attitude toward guests and co-workers to

create a positive environment. ● Managed customer service requests and guest inquiries.

SKILLS

● Communication - APA Style (Beginner) ● Design - Adobe Photoshop (Beginner) ● Technology- Microsoft Office - Word (Intermediate), Excel (Beginner), PowerPoint

(Intermediate)

Ryann Birkner Sample Way, Cityville, Maryland 20000


SUMMARY

• Guided teams as small as 6 to as large as 65 to achieve common goal of customer satisfaction.

• Created daily financial, sales, and inventory reports to develop justified conclusions about consumer behavior influencing future decisions.

• Communicated with a variety of customers and employees to meet their needs across different business environments.

EDUCATION Towson University, College of Business and Economics & Honors College Bachelor of Science, Accounting, May 2021 GPA: 3.32/4.0; Dean’s List: Fall 2018 EXPERIENCE Café Enactus, Towson, Maryland, October 2018 – Present Manager – Operations

• Coordinating efficient day-to-day operations of an entirely student run café. • Maintaining group cohesion and satisfaction through hiring and scheduling. • Overseeing advertising, purchases, and menu options while evaluating feasible

alternatives. Charleston County Parks & Recreation, Isle of Palms, South Carolina, February 2015 – January 2020 Supervisor – Isle of Palms County Park

• Guided training of over 35 Park Attendants in retail, rental, and food service positions. • Developed marketing graphics, generated customer data spreadsheets, and articulated

oral presentations to staff of 65. • Accounted for over $3,500 in daily sale, assuring accuracy through meticulous cash-

control procedures. Verde, Mount Pleasant, South Carolina, August 2017 – August 2018 Cashier/Food Preparations

• Engaged in customer service interactions using active listening skills. • Assisted in identifying problems and opportunities for growth through open-book

financing analysis while continuing environmentally sustainable business practices. • Provided patrons with recommendations in accommodation with their personal health

choices and dietary needs. SKILLS

• Analysis – QuickBooks (Beginner) • Communication - Spanish (Elementary), HubSpot Social Media Certification (Beginner) • Leadership - iLead Leadership Certification, Executive Leadership Series (in progress) • Technology - Microsoft Office - Word (Intermediate), Excel Certification (Intermediate),


• Alpha Kappa Psi, Chief of Staff – April 2019 – Present • This is Noteworthy, Media Apprentice – August 2016 – December 2017

Clara Blitz Sample Way, Cityville, Maryland 20000


SUMMARY

• Developed goal-oriented tools and influential reports to influence company effectiveness. • Guided team development and efficiencies in fast-paced and dynamic environments • Communicated with key stakeholders to create and maintain progress and cohesion at all

levels of operation. EDUCATION Towson University, College of Business and Economics – Honors College Bachelor of Science, Business Administration, (est. July 2021) Concentration: Project Management GPA: 3.936/4.0; Deans List EXPERIENCE Housing and Residence Life, Towson University, Maryland, January 2020 - Present Community Center Assistant/Manager – Douglass House Community Center

• Cultivated a cohesive and supportive team environment through active listening and qualitative assessments – managed a 12 person staff.

• Identified and solved disciplinary and procedural issues to ensure efficiency and achievement of common goals

• Developed and executed community engagement projects. Bluewater Advisory Consulting Firm, Sykesville, Maryland, January 2018 – July 2019 Intern

• Researched and developed two usable and sellable tools for business outreach and consultancy. – Bluewater Bites & Carry Forward Tool

• Wrote an influential, 15-page, neurological case study of Meditation and Mindfulness in the Workplace.

• Engaged with potential clients and partners at networking events that host over 250 renowned business leaders.

The French Twist, Sykesville, Maryland, May 2017 – January 2020 Barista/Cook/Team Leader

• Maintained efficient services through active problem solving and team cohesion. • Engaged with and actively served the needs of customers for optimum service and customer

retention. • Created consistent and quality products in a very short timeline. – upwards of 100 to 150

crepes per shift SKILLS

• Communication – Hubspot Social Media Certification (Intermediate), APA Style (Beginner), D.I.S.C., Driving Force, and E.I. TTI Assessments (Intermediate)

• Design – Wondershare Film Software (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel Certified (Intermediate),


• Phi Beta Lambda, Student Leadership Council Rep. – August 2019 – Present • Building Council, Treasurer – September 2019 – Present • Women in Business, Member – January 2019 – May 2019

Aimee Bohn Sample Way, Cityville, Maryland 20000


SUMMARY

• Assisted in developing workplace solutions to increase satisfaction and achieve common goals.

• Communicated with a broad range of customers to evaluate service, identify problems and find alternatives.

• Created influential and persuasive visuals and presentations to engage both customers and employees.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected Graduation: Spring 2021 Concentration: Marketing GPA: 3.13/4.0; Dean’s List Fall 2017 EXPERIENCE Columbia Association, Clarksville, Maryland, February 2016 – September 2019 Front Desk Attendant

• Greeted and cultivated relationships with over 300 guests per-week. • Generated comprehensive, articulate financial reports and conducted financial

transactions to meet daily goals. • Trained and mentored new Front Desk Attendant employees.

SKILLS

• Communication - Spanish (Elementary Proficiency), APA Style (Intermediate) • Design - Adobe Photoshop (Beginner), Adobe InDesign (Intermediate), Adobe Illustrator

(Beginner) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate)

ACTIVITIES & AWARDS Phi Mu Fraternity, August 2018 – January 2019 Art Committee Chairman

• Organized groups to aid in completing projects for events such as recruitment and volunteering.

• Planned themes regarding social events and organized design layouts. • Purchased necessary supplies for projects and distributed to groups.

Children’s Miracle Network Hospital, January 2018 – December 2019 Volunteering

Maria Bravo Sample Way, Cityville, Maryland 20000


SUMMARY

• Ability to communicate with others in multiple languages in both written and oral. • Interact and motivate others in a group setting—able to maintain cohesion and engage in active listening. • Capability to identify problems and opportunities that will benefit the company.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, May 2021 Concentration: International Business; Minor: Italian RELEVANT COURSES

• Accounting 202 • EBTM 250 & 251 • Statistics for Business (ECON 205)

• Principles of Marketing • Leadership and Management 361 • Business Communications 301

EXPERIENCE Bravo Landscaping, Ridgefield Park, New Jersey, May 2016 – Present Bookkeeper

• Generating invoices and sending them to each client by the end of each month. • Preparing quarterly taxes and sending them to a CPA. • Producing proposals for a variety of projects—ranging between $500-$16,000.

Assistant Manager • Creating work schedules each week along with tracking monthly revenue. • Contacting and developing relationships with current and potential clients. • Hiring potential workers for the company.

SKILLS

• Communication – Spanish (Bilingual), Italian (Professional Proficiency), Korean (elementary) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate),

QuickBooks (Intermediate) ACTIVITIES & AWARDS

• Student Athlete of the Women’s Track and Field Team - August 2017 – Present • Microsoft Office Specialist Excel 2016– October 2019 – Present • Volunteer at Inspire Sports Club – June 2017

Cindy Ceroll Sample Way, Cityville, Maryland 20000


SUMMARY

• Offered leadership and guidance to ensure a successful workplace. • Connected with a broad range of customers, from adults to children. • Used technology to produce daily reports and inventory statements to ensure accuracy.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected to Graduate in Spring of 2021 Concentration: Marketing GPA: 3.30/4.00 EXPERIENCE Glyndon Swim Club, Glyndon, Maryland, April 2014 – Present (Seasonal) Food and Beverage Manager

• Selling and preparing a wide variety of food and drinks customized exceeding $250 daily.

• Communicating with and cultivating relationships with over 300 club members and families.

• Developing marketing strategies and social media accounts for the club as a whole. • Managing a team of over 15 employees. • Maintaining clean and orderly food area to ensure customer satisfaction. • Providing excellent customer service through the use of active listening skills.

Child Care, Towson, Maryland, 2014 – Present Babysitting and Nannying

• Establishing positive relationships with the children by designing creative games and activities.

• Maintaining child's health and well-being by providing meals, assisted with hygiene such as, bathing, changing diapers, and potty training, and followed regular routines of child's eating and sleeping schedule.

• Forming a steady schedule to maintain an organized and structured environment SKILLS

• Communication – MLA Style (Intermediate), APA Style (Intermediate) • Design - Adobe Photoshop (Intermediate), Adobe Illustrator (Beginner) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate)

ACTIVITIES & CERTIFICATIONS • Alpha Xi Delta, Member - September 2019 – Present • Microsoft Office Specialist Certification – October 2020 • Social Media Marketing Certification – HubSpot Academy, November 2020

Astrid Chambilla Sample Way, Cityville, Maryland 20000


SUMMARY

• Communicates effectively in individual and/or groups settings and has a problem-solving attitude at all times

• Develops comprehensive conclusions and suggestions using qualitative and/or quantitative tools • Delivers exceptional customer service and fosters teamwork by using active listening skills

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected Graduation Date May 2021 Concentration: Project Management and Business Analysis GPA: 3.23/4.0 Towson University, College of Business and Economics Bachelor of Science, Business Systems and Processes, Expected Graduation Date May 2021 GPA: 3.23/4.0 Montgomery College Associate of Arts, Business Administration and Management, August 2018 GPA: 3.02/4.0 EXPERIENCE Mussel Bar and Grille, Bethesda, Maryland, December 2019 – Present Server

• Delivering exceptional customer service to ensure a pleasant dining experience for all guests • Keeping group cohesion and efficient operations of the restaurant by engaging in active listening • Guiding guests’ dining experience with selective suggestions to fit needs and interests to satisfy the

guest as well as increasing profit in a 120+ seat restaurant Omni Shoreham Hotel, Washington, D.C., October 2018 – July 2019 Front Desk Agent

• Executed all hotel’s accounting standards ensuring accurate settlement of folios, routing of charges and adjustments through Opera systems

• Documented all guest requests, complaints or problems immediately and notified designated department/personnel for resolving the situation

• Maintained complete knowledge of all hotel features/services, hours of operation, room types, numbers, layout, décor, appointments and locations, room rates, special packages and promotions

Uncle Julio’s, Gaithersburg, Maryland, February 2017 – September 2018 Cocktail Server/Head Wait/Server

• Led teams of 4-5 people toward goal achievement and generated sales of over $12,000 per week • Supervised and trained new servers with brand operations, restaurant compliance and customer

expectations • Collected and corrected customer charges for all servers during closing shifts, including voids,

comps and discounts

SKILLS • Analysis – SAP (Beginner) • Communication – Spanish (Bilingual), Portuguese (Beginner), APA style (Intermediate) • Technology – Microsoft Office – Excel (Certified Specialist – Intermediate), Word

(Intermediate), PowerPoint (Intermediate), Opera PMS (Intermediate), ALICE (Intermediate)

Nicholas Christino Sample Way, Cityville, Maryland 20000


SUMMARY

• Have utilized creative solutions to solve a variety of problems for both customers and my employers alike

• Worked in several roles, from direct customer service to employee management • I pride myself on my customer relation skills

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, May 2021 Concentration: Entrepreneurship GPA: 2.69/4.0 EXPERIENCE Vector Marketing, December 2017-July 2018 Sales Representative/Assistant Manager

• Worked as a sales representative selling CutCo kitchenware, earning the top sales in my office of 30+ representatives during the months of December and January, reaching over $9000 in kitchenware sales by mid-January.

• Received promotion to Assistant Manager over the summer, handling the duties of hosting hiring interview, preparing the office for the workday, training all new sales representatives, as well as being the liaison between new sales representatives and higher management.

Clark’s Ace Hardware, September 2016-August 2017 Hardware Specialist/Clerk

• Worked in hardware department, assisting customers with solutions to various challenges, from simple projects to complex ones.

• Worked with customers of all cultures and creeds, as well as varying ages. • Ability to explain hardware principles at the most basic level to customers with limited

knowledge. • Trained new employees on department practices, as well as the technical aspects of the

required skills necessary in order to effectively perform their job responsibilities. SKILLS

• Leadership Roles: Training new employees for various roles in the companies I have worked for

• Creative Problem Solving: Finding solutions to both customer and employer problems that seems insurmountable

• Public Speaking/Communication: Have conducted interviews for potential job positions as well as given lectures to employees regarding sales techniques

ACTIVITIES

• Real Estate Club – September 2017- September 2018 • Entrepreneurship Club – September 2017- September 2018 • Phi Kappa Psi, Sergeant At Arms – Fall 2018- Present • Phi Kappa Psi, Chairman of Professional Development Committee – Fall 2018-Fall 2019

Mary Cowles Sample Way, Cityville, Maryland 20000


SUMMARY

● Developed and presented budgetary analysis for two University System of Maryland university departments and one college.

● Communicated with a broad range of University administration, faculty, staff, and affiliates about department goals and progress toward achievement.

● Created systems for tracking 15 individual education programs and three long-term programs and five grants housed within three larger Towson University budgets.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Accounting, Anticipated May 2022 GPA: 4.0/4.0; Summa Cum Laude State University of New York at Oswego, School of Education Masters of Science, Literacy Education, May 2009 Concentration: Birth to Sixth Grade GPA: 3.97/4.0 State University of New York at Oswego, School of Education Bachelor of Science, Elementary Education, N-6 Concentration: Mathematics GPA 3.48/4.0 Cum Laude EXPERIENCE University of Maryland, College Park, Maryland, October 2019 – Present Business Manager - Department of Art

● Managing Art Department budget of $2.1 million according to University and State of Maryland policies to achieve annual department objectives.

● Developing and communicating budgetary analysis to identify problems and provide recommendations necessary to achieve budgetary goals.

● Analyzing payroll and human resources information for 30 faculty and staff to assure accuracy and maintain efficient operations.

● Creating pricing plan to support student payments to reimburse department for materials used in student projects.

Towson University, Towson, Maryland, January 2017 – October 2019 Budget Specialist - College of Fine Arts and Communication Dean's Office

● Managed 11 State funded and Towson Foundation budgets and grants totaling $1.3 million in compliance with State and University policies to achieve long term goals.

● Prepared, analyzed, and adjusted budget projections in conjunction with department administration using qualitative and quantitative information.

● Generated, analyzed, and presented monthly and annual revenue, transaction, and payroll reports for 50 college budgets to identify issues and recommendations.

● Tracked and reconciled large allocations for three long-term programs and five short-term grants housed in larger Dean's Office budgets using Excel spreadsheets.

Towson University, Towson, Maryland, February 2014 – January 2017 Academic Program Specialist - Center for Professional Practice

● Generated budget reports for 4 budgets totaling $700,000 and presented analysis to identify issues and present recommendations to achieve programmatic goals.

● Created and tracked funding requests, actual event costs, and program balances for 15 education programs through creation of PeopleSoft Financials initiatives.

● Prepared and updated data sets for 28 College of Education programs bi-annually using CampusLabs and Microsoft Excel.

H&R Block, Cicero, New York, December 2013 – February 2014 Tax Associate

● Prepared and filed 150 federal and New York State tax returns through individual client consultations to obtain quantitative and qualitative tax information.

● Researched tax questions and provided education regarding tax laws and customs to assist with client tax goal setting.

● Observed and assisted with a senior associate’s clients in order to increase problem-solving skills about complicated tax situations.

SKILLS ● Budget Analysis - PeopleSoft Financials (Professional Proficiency), Kuali Financial Systems

(Beginner), BA4 (Beginner), Blackbaud NXT (Intermediate) ● Analysis - CampusLabs (Intermediate), SurveyMonkey (Beginner) ● Communication - French (Conversational), APA Style (Beginner) ● Technology- Microsoft Office - Excel (Microsoft Certified), Word (Professional Proficiency),

PowerPoint (Intermediate), Outlook (Professional Proficiency), G Suite (Intermediate) ACTIVITIES & AWARDS

● Beta Gamma Sigma, Member - May 2019 – Present ● Maryland Association of CPAs Student Leadership Academy - May 2019 ● Study Abroad Experience, Bordeaux, France - January 2019 ● Towson University Society for Accountancy, Member - January 2018-December 2018 ● Towson University Resources Planning and Advisory Committee, Ex-Officio Member

September 2017 - October 2019 o Secretary - September 2018 - September 2019

● Towson University Staff Senate, Member - December 2016 - October 2019 o Secretary June 2017 - June 2018 o Treasurer June 2018 - October 2019

● Operation Paws for Homes, Volunteer - March 2016 to present ● Towson University Staff Development Planning Committee, Member, August 2015-

October 2019

Samantha De Leon Sample Way, Cityville, Maryland 20000


SUMMARY

● Provided critical guidance for customer satisfaction to increase sales. ● Organized information for spreadsheets into categories for team to achieve daily goals. ● Communicated using written/oral bilingual skills towards customers.

EDUCATION

Towson University, College of Business and Economics

Bachelor of Science, Business Administration, January 2020 Concentration: Marketing Expected Graduation - 2022 Montgomery College A.A in General Studies- 2020 GPA: 2.71/4.0

EXPERIENCE

Victoria Secret, Gaithersburg, Maryland, October 2019 - January 2020

Sales Associate

● Trained and taught team members sales skills on the sales floor. ● Assisted customers via phone for problems to ensure full customer satisfaction. ● Increased sales by $700 a day by promoting items and connecting with customers.

Carvana, Shady grove, Maryland, July 2019 – October 2019 Customer Service Advocate

● Planned deliveries/pickups for company of 6 team members using spreadsheets. ● Guided team to maintain efficient operation. ● Represented company with a great attitude and determined to learn new skills every

day. Nanny, Potomac, Maryland, August 2018– June 2019 Caregiver

● Maintained an organized and clean area for children to ensure a healthy environment. ● Provided interpersonal skills to nurture triplets and ensure safety. ● Provided time management for triplets to arrive at practices/activities on time.

SKILLS

● Communication - Spanish (Bilingual) ● Technology- Microsoft Office - Word (Beginner), Excel (Beginner), PowerPoint

(Intermediate)

ACTIVITIES & AWARDS

● Dean's List- May 2017 ● ACES Scholarship- Feb 2018 ● ACES Mentor- June 2016 ● The Bread and Butter Project- Oct 2019

Cole Dickerson Sample Way, Cityville, Maryland 20000


SUMMARY

• Produced leads by face to face interaction with clients through interpersonal interactions. • Communicated and lead coworkers in sales tasks and opportunities. • Organized and identified daily, weekly and monthly goals in measures of productivity for

coworkers.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Marketing, Spring 2021 GPA: 3.01/4.0 Relevant Courses

• Principles of Marketing • Calculus for Applications • Problem Solving in Business • Statistics for Business & Econ • Leadership and Management

EXPERIENCE Peak Custom Remodeling, Catonsville Maryland, February 2017 – Nov 2019 Assistant Manager of Marketing

• Generated sale opportunities by going door to door, identifying problems with property, creating a relationship with client and setting appointment.

• Produced $300,000 in sales from scheduled appointments. • Participated and coordinated project management meetings of as many as 20 coworkers.

Reynolds Landscaping, Bel Air, Maryland, May 2017 – August 2017 Landscape Assistant

• Maintained and created residential and business properties and landscapes. • Worked face to face with clients and business owners. • Oversaw and managed other individuals during large landscaping projects.

SKILLS & Accomplishments

• Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate), Photoshop (Intermediate), Wordpress (Intermediate), Easy Sketch Pro (Intermediate)

Activities and Awards

• The Big Event Towson University clean up Spring (2018, 2019)

• Greater Maryland Heart Walk American Heart Association Fundraiser (2019)

• The 8th Annual Kids Peace Trick or Trot 5k Baltimore City Urban Youth Fundraising Event (2018)

• Two Time Canvasser of the Month Peak Custom Remodeling (June, July 2019)

Nyla Edwards 2003 Hayden Road, Hyattsville, MD 20782


SUMMARY

● Provided great contribution to team-based projects and work. ● Communicated with a broad range of potential clients—evaluating our products to meet

their specific needs. ● Used analysis and communication skills to rapidly provide solutions to problems.

EDUCATION Towson University, College of Business and Economics Bachelor Business Administration, Expected December 2019 Concentration: International Business GPA: 2.7/4.0 RELEVANT COURSES

● Accounting 201/202 ● BUSX 301

● Spanish 202 ● MKTG 431

EXPERIENCE DRD Pool Management, Towson , Maryland, May 2019 – September 2019 Lifeguard –Pool Operator

● Certification in Red Cross; lifeguard training, first aid and CPR, use of an AED. ● Maintained constant surveillance of patrons in the facility, analyzed for threats. ● Excellent communication skills, interacted with patrons that come on the regular in

the community. ● Opened and closed the facility as well as recorded data tested from the pool.

TJ Maxx, Towson, Maryland, October 2017 – January 2019 Cashier – Store Associate

● Maintained a positive attitude and was knowledgeable about store functions when greeting and interacting with customers.

● Operated cash register and made transactions with Point of Sale system ● Maintained stores organization and esthetic.

Verizon, Towson, Maryland, August 2017 – April 2018 Sales- In-field

● Participated in team building skills and sales skill developing activities as an office. ● Did door to door sales in neighborhoods to promote products and services. ● Delivered great customer service and maintained a positive attitude throughout the

shift working individually or as a team.

SKILLS ● Communication - Spanish (Intermediate), APA Style (Intermediate) ● Technology- Microsoft Office – Word (Intermediate), Excel (Expert), PowerPoint

(Intermediate), ACTIVITIES & AWARDS

● Caribbean Student Association, Member - September 2017 – Present ● Microsoft Office Specialist (MOS) certification- 2019

Anthony Flanagan Sample Way, Cityville, Maryland 20000


SUMMARY

• Used good active listening skills to ensure the goal of quality customer service is achieved.

• Analyzed financial reports for sales results during cash out procedure. • Communicate with coworkers to identify problems and find solutions.

EDUCATION Towson University, College of Liberal Arts Bachelor of Science, Sociology and Anthropology, Expected Graduation May 2021 Concentration: Criminal Justice; Minor: Business Administration GPA: 3.039 RELEVANT COURSEWORK

• Financial Accounting—B • Managerial Accounting—C+ • Macroeconomics—C • Leadership and Management N/A

• Microeconomics—B • Marketing Principles—B+ • Statistics for Business and

Economics—A EXPERIENCE Bertucci’s Italian Restaurant, Timonium, Maryland, September 2019 - Present Server

• Express good communication skills with coworkers and customers to ensure proper service.

• Use multitasking to take care of multiple tables at once. • Average $400 in sales a shift. • Lead others to ensure that the restaurant is clean at the end of a shift.

Acappella Italian Restaurant, Fallston, Maryland, September 2015 - May 2016 Dishwasher/Busser/Line Cook

• Worked with others in order to provide a clean, orderly service. • Showed ability to grow within a company. • Preformed at a high level to ensure customers received food in an efficient fashion. • Ensured good customer service by helping customers and keeping the restaurant clean.

SKILLS • Analysis - SPSS (Basic), Financial Report (Basic) • Communication – German (Elementary), APA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate) ACTIVITIES & AWARDS

• ServSafe Certification • ProStart Certificate of Achievement

Karleigh Franklin Sample Way, Cityville, Maryland 20000


SUMMARY

• Provide fresh knowledge to my supervisors regarding new innovations in in the Business realm.

• Communicate with a broad range of customers and listen to their questions in an effective manner.

• Provide excellent customer service to customers of all types. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, expected graduation May 2021 Concentration: Human Resource Management GPA: 3.4/4.0; Cum Laude EXPERIENCE CDS Logistics, Middle River, MD, November 2019 – Present Intern – Human Resource Management

• Contribute relevant course knowledge as a Human Resource Intern through being a trustworthy, diligent, and personable individual.

• Assist my supervisors in their day to day tasks in a timely manner. Starbucks (Corporate), Hagerstown, MD, April 2017 – Present Barista

• Promote the consumption of Starbucks coffee through educating 25-200 customers daily and always listening to their needs.

• Enthusiastic about customer service and influencing an increase in customer loyalty. • Maintain a clean and orderly store to help ensure customer satisfaction.

LG’s Pizzeria and Pub, Frostburg, MD, October 2018 – May 2019 Bartender/Server

• Committed to customer satisfaction through communication with kitchen staff and management.

• Promoted time efficient activities while assisting in the growth of the new restaurant. • Aided in the cleanliness of the restaurant and the happiness of the customers in order

to influence higher satisfaction rates. • Served 10-50 tables of guests every shift worked and ensured the timely delivery of

food and beverages.

SKILLS • Analysis – Critical thinking, Fast and efficient problem-solver • Communication - Spanish (Intermediate Proficiency), APA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate),

PowerPoint (Intermediate), HTML (Intermediate) ACTIVITIES & AWARDS

• National Society of Leadership and Success, Towson University – January 2020

• Collected non-perishable food and $250 for the Frostburg Foodbank – Fall 2018

• Volleyball Camp Counselor/ Assistant Coach – July 2013-July 2017 • Collected $100 to donate towards Christmas for a family in need. – Fall

2018

Colin Goodale Sample Way, Cityville, Maryland 20000


SUMMARY

• Engaged in group cohesion and team achievement to work toward common goals. • Developed customer relationships through active listening skills, and day-to-day

interactions. • Learned business management skills, as well as computer programming languages to

focus on problem solving. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected December 2022 Concentration: Project Management & Business Analysis GPA: 0.00/4.0 Carroll Community College Associate of Arts, Business Administration, December 2019 Concentration: Management Information Systems GPA: 2.403/4.0 RELEVANT COURSEWORK

• Principles of Management • Principles of Marketing • Managerial Accounting

• Intro. Object-Oriented Prog. • Intro. Web Development Tech. • Principles of Programming

EXPERIENCE Martin’s Food, Eldersburg, Maryland, February 2016 – January 2020 Store Clerk/Stocker

• Communicated and engaged with hundreds of customers on the floor, serving their needs, and building relationships over years of service.

• Stocked items on shelfs in a fast-paced environment. • Served outside in all weather conditions pushing carts in teams of 3 or more maintaining

group cohesion.

SKILLS • Communication – MLA Style (Intermediated) APA Style (Beginner) • Technology – Microsoft Office – Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate), Python (Intermediate), Java (Intermediate), HTML (Intermediate), CSS (Intermediate)

ACTIVITES & AWARDS

• US Golf Association, Member – 1999 – Present • Intramural Basketball, Member – February 2020 – Present

Anthony Harding Sample Way, Cityville, Maryland 20000


SUMMARY

• Placed residential properties under contract and then assigned them to investors in exchange for wholesale fees.

• Listened to the needs of every potential client and established rapport with them. • Tracked the performance of both myself and others through utilizing Key Performance

Indicators (KPIs). EDUCATION Towson University, College of Business and Economics Bachelor of Science, Accounting, December 2021 Minor: Finance GPA: 3.34/4.0 EXPERIENCE Property Distributors LLC, Towson, Maryland, June 2019 - Present Managing Member

• Engages in wholesaling properties throughout the state of Maryland. • Manages a small team of cold callers and works on continuous goal setting. • Keeps database of all prospects and clients on record with a CRM software.

Credible Homebuyers LLC, Millersville, Maryland, January 2019 – June 2019 Inside Sales Agent

• Cold called thousands of homeowners inquiring if they’d like to sell their property. • Trained several other cold callers on a weekly basis. • Received personal mentorship from Brentin Hess, one of the most accomplished real

estate investors in the state of Maryland. Carroll Water Inc., Cockeysville, Maryland, January 2018 – July 2018 Lead Generator

• Marketed directly to homeowners at Costco, Roadshows, and various other events. • Established over 75 different clients for our high-ticket water treatment services. • Generated over $200,000 in revenue from the leads I obtained.

SKILLS

• Asset Valuation – Able to determine when an asset is undervalued vs. overvalued • Licensed Realtor – Able to legally assist in buying and selling real estate on the MLS

(Lic. # 678266) • Portfolio allocation – Able to outperform the market in all market cycles through clever

diversification that reduces risk without reducing returns. • Technology – Certified Microsoft Office Specialist (Excel 2016), Quickbooks

(Intermediate), TaxSlayer (Intermediate), Salesforce (Intermediate) ACTIVITIES & AWARDS

• TU Tennis Club, Member – September 2017 – May 2019 • TU Real Estate Club, Member – September 2017 – Present • TU Dean’s List, September 2018 – May 2019

Jabrea Harding Sample Way, Cityville, Maryland 20000


SUMMARY

• Provided excellent customer service to improve clientele’s customer experience. • Motivated other employees to spread awareness of goods and services for high sales

volume of $20,000-$30,000 • Created exemplary rapport from superiors to learn more extensively about my

environment. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Pre-Business Administration, Expected Graduation: May 2021 Concentration: Entrepreneurship GPA: 3.00/4.00 RELEVANT COURSES

• Add Course Name • Add Course Name • Add Course Name

• Add Course Name • Add Course Name • Add Course Name

EXPERIENCE Youfit Health Clubs, Randallstown, Maryland, April 2019 – June 2019 Front Desk Associate – Member Sales Specialists

• Increased the number of clienteles to accomplish sales goals of $30,000 per month • Developed relationships with staff to improve customer experience. • Instructed customers on health to improve the environment’s quality.

Buffalo Wild Wings, Owings Mills, Maryland, June 2017 – August 2019 Hostess – Front of House

• Provided a clean and organized environment resulting in satisfying customer service. • Placed customers at desired seating to obtain consistent clientele. • Acquired experience in POS systems and cash handling to accomplish sales goal.

Papa John’s, Baltimore, Maryland, June 2015 – August 2017 Cashier – Team Member Associate

• Organized and managed the transaction to acquire sales goals of $10,000 per month • Communicated consistently and politely with customers for consistent clientele • Supported other team members in duties in order to build rapport.

SKILLS

• Medical – First Aid (Beginner), CPR (Beginner) • Communication - Spanish (Advanced Comprehension) • Design - Adobe Photoshop (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate), Outlook (Intermediate) ACTIVITIES & AWARDS

• National Association of Black Accountants, Member - August 2017 – June 2019 • Nominee, Tau Sigma National Honor Society membership - January 2019 • iLead program, iLead Award Recipient -February 2019- April 2019

Ryan P. Hogan Sample Way, Cityville, Maryland 20000


SUMMARY

• Established a flexible understanding of departments outside of my own to help adapt to days of high activity and to help train new employees.

• Provided customer service, meeting the needs of guests and customers to their satisfaction. • Met quotas set by corporate in an attempt to maintain efficiency within the business practices.

EDUCATION Towson University, College of Business and Economics Economics Major; Concentration: Finance Graduation Year: 2021 GPA: 3.0 RELEVANT COURSES

• Statistics for Business & Economics • Statistics for Business & Economics II

• Fundamentals of Speech & Communication

• Business Communications EXPERIENCE Target (June 2019 – Present) Market/General Merchandise Expert

• Distribute an average of 700 cases of product per day, while assisting management with situational chokepoints within other departments.

• Assist in the management of the inventory in a subdivision of the Market department. • Assure quality of the food to help maintain a positive reputation as a reliable source for

respective products. Saubel’s Market (June 2016 – August 2017) General Associate

• Worked as a cashier, generally taking clientele that have orders of around $200 or more. • Managed the dairy/frozen areas, keeping inventory and unloading around 150 cases per night. • Trained new members in various areas throughout the establishment, even areas relatively

unknown to myself. SKILLS

• Technology - Microsoft Office – Excel (Intermediate), PowerPoint (Intermediate), Word (Intermediate)

• Communication – APA (Intermediate), MLA (Basic), Spanish (Basic) • Analysis – STATA (Intermediate)

ACTIVITIES & AWARDS

• Towson University Investment Group - February 2020 – Present • Towson University SAGE Club – September 2017 – March 2018 • Honor Roll – August 2013 – June 2017

Jennifer D. Hudson Sample Way, Cityville, Maryland 20000


SUMMARY

An enthusiastic Business Analyst cultivating strong leadership and critical thinking skills, with proven expertise in research, data analysis, and time management. I am a well-structured individual that follows policies and procedures, while striving to meet the company financial goals.

EDUCATION Towson University, College of Business and Economics Bachelor of Arts, Business Administration, May 2019 - Expected Concentration: Marketing GPA: 3.00/4.00 Howard County Community College Associate of Arts Business Administration, May 2017-May 2019 GPA: 3.00/4.00 EXPERIENCE CD Laboratories, Baltimore, Maryland October 2015 – Current Supervisor – Phlebotomy Department

• Responsible for the supervision of twenty phlebotomist through-out the Baltimore and Harford County area.

• Provides staff with orientation, skill assessments, evaluation, ongoing training, and coaching, Counsel employees for absentees, tardiness and client complaints.

• Maintain and update departmental policies and procedures as required. • Acts as liaison between physician’s offices, medical staff, clinical laboratory, and upper

management team to ensure client satisfaction,

Labcorp of America, Baltimore, Maryland May 2012 – April 2015 Patient Service Technician Specialist

• Subbed to Doctor’s offices, Patient care centers, Long-Term care facilities, Drug rehabilitation and Behavioral Health centers.

• Established workflow and assisted with new location set-ups, Acted as the liaison between client office’s and main laboratory.

• Performed blood collections draws on infants, children, and adults • Collected payments on default accounts, made daily cash deposits, Sent receipts and

invoices to corporate billing department. • Ordered phlebotomy supplies for various offices, maintained good customer service and

provide training for new. Excel Agency Inc., Owings Mill, Maryland Jan 2008 – May 2012 Lead Phlebotomist

• Managed a weekly schedule for a team of phlebotomist 6-8 phlebotomist.

• Subbed to various Hospitals, Long-Term, Out-Patient Care, Behavioral Health facilities and Private residence to execute various specimens’ collections.

• Performed blood collections draws on infants, children, and adults, informed patients on how to collect specimens from home.

• Kept track of supply inventory and ordered phlebotomy supplies for team members. • Trained all new hires, Provided excellent customer service to the clients and patients.

SKILLS

• Communication - APA Style (Intermediate) • Design - Adobe Photoshop (Intermediate), Adobe Illustrator (Beginner) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate) • Medical Software- Life Point, LabDaq, Cerner, Beacon, EMR-Link, Medical software

(Advanced)

AWARDS & CERTIFICATIONS • Labcorp laboratory, Excellent Customer Service Award -May 2014 • HubSpot Social Media, Marketing Certificate – Dec 2019

Conner Jackson Sample Way, Cityville, Maryland 20000


SUMMARY

• Worked with another intern to prioritize and assign all deals to underwriters within our organization.

• Communicated with hundreds of clients and built strong working relationships which allowed for seamless communication and trust.

• Repeatedly performed the process of helping a prospect turn into a customer. EDUCATION Towson University, College of Business and Economics Pursuing Bachelor’s in Business Administration(’21) Concentration: International Business GPA: 3.43/4.0 EXPERIENCE Atradius, Hunt Valley, Maryland, August 2018 – Present Intern – New Business and MBNC

• Logged thousands of prospect applications, set up policy drafts and issued policies to customers.

• Communicated with over a dozen brokerage firms on a daily basis, helping to bring in over $3,700,000 in 2019.

• Helped lead a bi-monthly WebEx for interns all over the world working for Atradius to help each other learn from our experiences.

• Assisted in creating and operating a functioning spreadsheet to log premium intake and deals.

Chili’s, Linthicum, Maryland, November 20115 –July 2018 Server/Shift Supervisor

• Catered to dozens of customers daily in order to make their Chili’s experience while dining with me the best.

• Helped orchestrate shift/team meetings on a bi-weekly basis to allow for fluid communication and a family feel.

SKILLS

• Communication - APA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel(MOS Certified), PowerPoint


• National Honor Society – October 2015 – May 2017 • Dean’s List (Anne Arundel County Community College)– Fall(2018) and

Spring(2019)

Kristina Jean Juarez Sample Way, Cityville, Maryland 20000


SUMMARY • Advised broad types of costumers by communicating effectively and give recommendations

to meet specific need. • Delivered accurate data and reports for efficient operations of the team. • Conveyed knowledge and skills to achieve company’s goal and performance.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expect to graduate December 2021 Concentration: International Business; Minor: Legal Studies EXPERIENCE Johns Hopkins Hospital, Baltimore, Maryland, March 2018 – January 2020 Administrative Coordinator– Department of Cardiology

• Identified problems and developed justified solution by presenting proposals from company’s research tools and data bases.

• Maintained group cohesion by sharing information and analysis for systemized operations. • Engaged in active listening with patient concerns taking 105 calls a day and gathered

information to generate recommendations and alternatives for each patient. Best Buy, White Marsh, Maryland, January 2017 – September 2019 Associate/Senior – Samsung Expert

• Built relationship with costumers and provided relevant product demonstration with total count of at least 25 potential clients a day.

• Maintained high level product knowledge of Samsung ecosystem and exceeded monthly profit goals.

• Supported sale strategies in partnership with Team Leader to achieve growth objectives and overall financial performance.

Kenwood Care, Laurel, Maryland, June 2015 – April 2017 Manager/Medication Technician

• Presented medications to patients, took vital signs to detect response from medication and prepared reports in event of unforeseeable reactions.

• Managed 3 team of 7 employees to ensure safe, secure and legal environment for patient in each facility.

• Applied high quality service by enforcing great costumer service standards. SKILLS

• Communication - Tagalog (Native), Nihongo (Beginner), Spanish (Beginner) • Technology- Microsoft Office - Word (intermediate), Excel (Intermediate), PowerPoint

(Advance), Epic (Intermediate), HTML (Intermediate) ACTIVITIES AND AWARDS

• Lindas Steak Sub, Accountant – July 2018 -Present • Most Valuable Employee, Best Buy - March 2019 • 1’st place in District as Best seller, Best Buy – January 2018

Faven Kassa Sample Way, Cityville, Maryland 20000


SUMMARY

• Provide excellent customer service by implementing sales strategies and engaging in teamwork resulting in customer satisfaction.

• Generate new ideas to increase conversion. • Developed problem-solving skills by strategically analyzing and assessing situations.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, May 2021 Concentration: Finance GPA: 2.8/4.00 EXPERIENCE Urban Outfitters, Towson, Maryland, August 2019 – Present Sales Associate

• I assist about 6-10 customers every shift in identifying their concerns and helping them search for a certain item.

• I guide customers in choosing the best outfits that suit their style and personality. • I package about 15-30 shipments that are ordered online by our customers.

Lighthouse Pools, Adelphi, Maryland, May 2018 – September 2019 Lifeguard

• Maintained a clean and safe environment for guests. • Changed posts with my team every 15 minutes to efficiently keep an eye on our guests

and to make sure the pool was clean. • Used disciplinary actions to enforce our pool rules and conduct.

Family Daycare, Adelphi, Maryland, January 2015 – June 2017 Barista

• Supervised about 10 children every weekday from ages 3-5 years old. • Monitored the safety of the children attending the daycare. • Developed daily routines to ensure that the children were fed, rest, and have enough

time to play outside. SKILLS Communication - Amharic (Bilingual Proficiency), CPR Certified (Beginner), Social Media (Intermediate)

ACTIVITIES & AWARDS

• American Marketing Association, Member - September 2019 – Present • Towson Diamondz, Co-Captain/Vice President/Founder – October 2017 – Present • Reading Partners, Volunteer – February 2019 – May 2019 • Social Media Certificate – December 2019 - Present

Ryan Kato Sample Way, Cityville, Maryland 20000


SUMMARY

● Marketed and helped sell Carroll Water Filtration systems ● Managed team to unload trucks in a timely, safe manner ● Showed excellent customer service and signed up customers to credit card initiatives

EDUCATION Towson University, College of Accounting and Finance Bachelor of Science, Accounting, expected graduation date: Spring 2021 Concentration: Accounting GPA: 2.8/4.0 EXPERIENCE Carroll Water, Frederick, Maryland, February 2018 – August 2018 Lead Generator

● Generated over 100 leads, about one third of them resulted in sales . ● Informed and marketed Carroll Water filter systems to a wide range of potential

customers. ● Researched and informed customers about potential benefits of water filtration and

detriments of municipal water Kohl's , Eldersburg, Maryland, June 2019 – Present Sales Associate

● Engaged actively with Kohl's credit initiatives and have signed up about 20 customers ● Learned various new technologies to help keep inventory, process amazon returns,

and help customers checkout. ● Provided Customers with quality service by communicating benefits of Kohl's services

and received positive feedback from surveys. ● Managed 40 truck unloads with a six person team and always punctually unloaded

trucks to Kohl’s standards. Pizza Hut, Clarksville, Maryland, January 2018 – August 2018 Delivery Driver

● Abided by professional standards while delivering pizza in a timely manner ● Oversaw the operation and maintenance of equipment ● Spoke with customers in and out of the store to ensure quality ● Directed activities of one or more workers who assisted in preparing and serving

meals SKILLS

● Communication - Spanish (Beginner), APA Style (Beginner) ● Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate),

PowerPoint (Beginner) Relevant Coursework

● Intermediate Accounting I ● Principles of Marketing ● Problem Solving in Business I & II ● Legal Environment of Business

Markos Katsaros Sample Way, Cityville, Maryland 20000


Summary • Promoted to positions of increased responsibility. • Dependable supervisor with 2 years of experience in employee supervision. • Skilled at managing inventory, customer relations and safety. • Generated daily reports and audited financial transactions to ensure accuracy.

Education Towson University, College of Business and Management

Bachelor of Science, Business Management, Anticipated graduation date: December 2021

Concentration: Human Resources

GPA: 3.00/4.00

Experience United States Air Force, Baltimore, Maryland, January 2013-present

Non-commissioned officer in the Engineering Department

• Committed 7 years of service for the United States Air Force • Led multiple projects on both Air Force bases as well as an overseas deployment • Developed both leadership and discipline to carry out mission success.

Chick-Fil-A, Salisbury, Maryland, January 2018-May 2018

Student Manager

• Audited cash-registers daily to ensure accuracy- accounting for over $12,000 in daily sale receipts.

• Maintained positive attitude towards patrons • Provided quality products and services while advocating a safe and clean environment

Starbucks, White Marsh, Maryland, June 2015- April 2017

Barista

• Maintained a clean and orderly store to ensure customer satisfaction.

• Ensured that customers receive their orders within two minutes, with an error rate of less than 2%

• Provided excellent customer service through the use of active listening • Delivered exceptional service by greeting and serving customers • Suggested additional items to customers, as appropriate, to increase business sales

Skills • Communication- Greek (professional proficiency), Spanish (basic), APA style (

Intermediate) • Technology- Microsoft Office- Word (Intermediate), Excel (Intermediate)

PowerPoint (Intermediate) • Critical thinking- Problem-Solving skills to meet company and goal

requirements. • Time management- able to perform under pressure and multitask.

Activities &Awards • Employee of the month ( Chick-Fil-A)- July 2015-August 2015 • Towson Men’s Soccer • Participated in first Men’s physique in 2019

Sabrina Keo Sample Way, Cityville, Maryland 20000


SUMMARY

• Communicating and engaging with customers. • Guiding team toward the achievement of common goals. • Generating and evaluating feasible alternatives.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected to graduate May 2021 Concentration: Human Resource GPA: 3.2 RELEVANT COURSES

• Business Communications • Enterprise Information Systems • Leadership and Management

• Managerial Accounting • Principles of Marketing • Legal Environment of Business

EXPERIENCE ZavaZone, Rockville, Maryland, October 2017 – Current Party host/Associate

• Engaging in active listening in individual and group settings. • Collaborating with head coaches, coaches and cashiers to organize the clients. • Identifying problems within the establishment and generating feasible alternatives.

Panera Bread, Shady Grove, Maryland, November 2016 – June 2017 Associate/Barista

• Communicated with clients to resolve conflicts and dissatisfaction. • Provided recommendations towards customers. • Generated reports of money coming in and out of the establishment.

VOLUNTEER EXPERIENCE

Smith Center, Rockville, Maryland, April 2016, – November 2016 Counselor

• Focused on goal achievement as a team. • Identified problems and resolved them by communicating with others. • Maintained students throughout trip and ensured that everyone was safe.

SKILLS

• Customer Service- Party host (Intermediate), Cashier (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate)

ACTIVITIES & AWARDS & CERTIFICATIONS • Cambodian Buddhist Society Scholarship - April 2017 • Mills/Conner Scholarship – January 2018 • Marsha & Leslie Levine Endowed Scholarship – January 2018 • Hub Spot Social Media Certification – September 2019 • Microsoft Office Specialist Excel Certification – October 2019

Kai Kressman Sample Way, Cityville, Maryland 20000


SUMMARY

• Identified financial goals and found comprehensive recommendations like structured products or IRA’s to those issues in a timely manner at Morgan Stanley.

• Communicated and presented to clients at Morgan Stanley with Morgan Stanley Online and stock analysis for investments.

• Led a fraternity to common goals and accomplishments as Vice President of Delta Sigma Phi.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Fall 2018-Expected Fall 2021 Concentration: Finance GPA: 3.77/4.0; Dean’s List each semester EXPERIENCE Residence Life, Towson, Maryland, Fall 2018 – Present Community Center Assistant

• Maintaining safety within the dormitory and ensuring efficient operations over 100 residents live in the building with high resident satisfaction.

• Identifying concerns or questions residents have and generating solutions for each individual within the dormitory, on campus, or the Towson area.

• Signing in over 20 guests daily to the resident to the school management system. Morgan Stanley, Hunt Valley, Maryland, December 2019 – January 2020 Intern – Wealth Management

• Communicated and persuaded clients to use Morgan Stanley Online in person and over the phone.

• Created Excel spreadsheets with stock data and analysis customized and presented to clients with unique investment options.

• Organized and created presentations for registered associate meetings within the firm. Perry Hall Swim Club, Perry Hall, Maryland, May 2014 – August 2019 Lifeguard

• Enforced the rules and regulations of the swim club. • Audited the money for the guest fees and the snack bar money of over $1000 daily. • Attended to guests’ needs and maintained a clean pool ground.

SKILLS

• Communication - APA Style (Beginner) • Technology- Microsoft Office - Word (Beginner), Excel (Intermediate), PowerPoint

(Intermediate) • Certifications – Lifeguard/CPR Certification, Social Media Certified from HubSpot

ACTIVITIES & AWARDS

• Delta Sigma Phi, vice president – Spring 2019 - Present • Towson University Men’s Soccer Club, member – Spring 2019 - Present • Community Service with Au Bon Pain, volunteer – Spring 2019 - Present

John Lanham Sample Way, Cityville, Maryland 20000


Summary

● Analyzed data sheets of inventory flow to ensure timely purchase rotations. ● Generated marketing promotions and alternative sales tactics. ● Communicated short and long term needs of potential clients and helped maintain consumer morale.

Education

Towson University, College of Business and Economics Bachelor of Science, Business Administration, expected graduation May 2021 Concentration: Finance GPA: 3.33/4.0 Experience

All Seasons Pool and Spa, Laurel, Maryland, April 2014-November 2019 Store Management

● Educated and guided 5-10 storefront employees on store goals . ● Mediated conflicts between upper and lower level employees. ● Audited cash register at the end of day to ensure accuracy and handled banking deposits- accounting

for $10,000-$15,000 in sales which usually contained 10% cash. ● Handled customer communication through email and phone call.

Boarman's Market, Highland, Maryland, October 2016-January 2018 Store Clerk / Assistant

● Handled inventory in front and back of store. ● Engaged in team goals to ensure teamwork satisfaction. ● Created solutions for spacing operations within store. ● Generated marketing promotions to help sell over 1000 products.

Skills

● Analysis-MATLAB(beginner) ● Communication-APA Style(intermediate), Outlook(intermediate) ● Technology- Microsoft Office: Word(intermediate), Excel(intermediate), Powerpoint(intermediate),

Access(intermediate), C++(beginner) Activities

● Investing portfolio: Robinhood, November 2018-Current ● STEM Scholars: August 2015-August 2017

Nicholas Lopatka Sample Way, Cityville, Maryland 20000


SUMMARY

• Provided customers with an elevated dining experience in an upscale local restaurant. • Engaged in active listening with a diverse group of customers, responded to their

questions and made recommendations to meet their individual needs. • Prioritized the steps of service to ensure that all tables received appropriate service and

attention. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration and Business Systems and Processes, Expected Graduation May 2022 Concentration: Investments GPA: 3.17/4.0 RELEVANT COURSEWORK

• Problem Solving in Business I (Pass) • Problem Solving in Business II (A-) • Stats for Business and Econ I (B+)

• Calculus for Applications (B-) • Legal Environment of Business (A) • Principles of Financial Accounting

(B+) EXPERIENCE Vintage, New Market, Maryland, August 2017 – Present Server, March 2018 – Present

• Communicating with the kitchen through a POS system in a condensed fashion to reducing miscommunication.

• Serving five to fifteen tables, ranging from $500 - $1500 in sales, resulting in approximately $150 in tips per shift.

• Achieving a 93% customer satisfaction rating by engaging in active listening and demonstrating a high-level of customer service towards customers.

Bar Back, December 2017 – March 2018

• Reduced the amount of time needed to make a cocktail by generating feasible alternatives and speeding up overall production of the bar.

• Prepared beverages for the town council of New Market, contributing to them returning for regular meetings.

• Greeted every customer that sat at the bar and focused on maintaining their level of satisfaction throughout their visit.

Service Captain, August 2017 – December 2017

• Displayed leadership skills by dividing the tasks of running food and bussing tables to maximize efficiency.

• Maintained group cohesion by aiding coworkers to ensure successful services. • Demonstrated communication skills by expediting over 100 orders per night, resulting

in efficient and quality-controlled meals. SKILLS

• Communication - APA Style (Beginner), MLA Style (Beginner) • Technology- Microsoft Office - Word (Intermediate), Excel (Certified), PowerPoint

(Intermediate)

Pa Lung 8822 Glenrobbbin Pl, Jessup, Maryland 20794


SUMMARY

• Conducted oral and written translation. • Identified and analyzed job skills improvement ideas in a monthly meeting. • Organized with creative, effective, and efficient methods.

EDUCATION Towson University, College of Business and Economics January 2020 - Current Concentration: Human Resource Howard Community College, College of Business and Economics Associate of Art, General Studies for Certificate Students AA, May 2019 GPA: 3.0 EXPERIENCE Windrose Health Network - Countyline, Indianapolis, Indiana, April 2019 – July 2019 Translator

• Conducted oral and written translations in Burmese and Chin. • Served as a communication liaison between patients and doctors. • Lead monthly team meetings for in-office translators to enhance translations.

Genji Whole Food, Columbia, Maryland, January 2017 – August 2017 Chef and Customer Service

• Prepared and packaged foods per Genji guidelines and preparation standards. • Effectively and efficiently prepared customers’’ food orders. • Maintained and creatively organized food display to increase sales.

Lancaster Foods, LLC, Jessup, Maryland, January 2015 – April 2015 Packaging Specialist

• Collected, categorized, organized and packaged fruit products. • Supervised and kept detailed documentation of incoming and outgoing shipments. • Organized work areas to facilitate a more effective work environment.

SKILLS

• Communication - Burmese (Professional Proficiency), Chin Hakha and Zophei (Dialects of Burmese), APA Style (Intermediate)

• Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate),Electronic mailing

ACTIVITIES & AWARDS

• HCC Men’s Soccer Region Champion - Fall 2018 • Maryland Chin Baptist Church, Sport Coordinator – September 2015 – Present

Zarak Mahmood Sample Way, Cityville, Maryland 20000


SUMMARY

• Competent in researching competitive products by accurately identifying and evaluating product characteristics and market shares.

• Skilled in developing graphics, spreadsheet and business analyses. • Skilled in providing critical guidance.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, December 2020 Concentration: Marketing GPA: 3.1/4.0 RELEVANT COURSES

• Italian 101 EXPERIENCE Pacific Sun wear, Los Angeles, CA, February 2019 – June 2019 Intern – Marketing • Communicated with marketing teams in implementing tactical events and programs • Prepared presentations and assisted in the distribution of marketing and sales materials • Used critical thinking to plan and execute marketing events including outreach programs and tradeshows • Used technical skills to coordinate web content updates and corporate mailings along with tracking website statistics • Assisted in directing marketing campaigns from planning stages to delivery stages and measured effectiveness of online and print advertising Nephews Pizza, Baltimore, Maryland, June 2015 – April 2017 Manager

• Maintained clean and orderly store to ensure customer satisfaction. • Managed a team of nine to eleven employees to ensure that customers receive their

orders within 10 minutes, with an error rate of less than 2%. • Provided excellent customer service through the use of active listening skills.

SKILLS

• Communication - Urdu (Professional Proficiency), APA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate),

Mona Malik Sample Way, Cityville, Maryland 20000


SUMMARY

• Maintained good rapport with clientele and coworkers. • Generated and compiled daily reports of current inventory for business records. • Managed cash and audited receipts to verify accuracy of financial exchanges. • Developed budget sheets to manage limited finances. • Built strong communication skills through Toastmasters. • Analyzed and created alternatives to attract new clientele.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, August 2021 Concentration: Human Resource Management GPA: 3.1/4.0 Frederick Community College Associate Degree, Business Administration, May 2019

EXPERIENCE Nanny, Frederick, Maryland, July 2019 – August 2019 Child Care Provider

• Articulated communication with children of different developmental stages. • Established open and stable environment for communication. • Arbitrated strong disagreements. • Maintained a safe, and enriching environment for the children to maintain group cohesion. • Participated in active listening to make sure children’s needs were being met.

Juliet’s Italian Market, Frederick, Maryland, September 2017 – August 2018 Cashier/Waitress Associate

• Resolved customer complaints and provided expert knowledge regarding products. • Generated and organized reports of stock and inventory with excel spreadsheets. • Maintained and balanced over $2000 in register transactions each day. • Responded to at least 30 customer inquiries a day and recorded customer suggestions.

Conflict Resolution, Frederick, Maryland, January 2017 – May 2017 Intern- Social Media Coordinator

• Focused goal on outreaching to at least 20 clients a day. • Engaged with at least 40 clients daily to keep up with closed or ongoing cases. • Worked with limited budget of $500 to improve PR and raise awareness for services. • Built good rapport with coworkers to achieve daily goals.

SKILLS

• Technology- Microsoft Office - Word (Intermediate), Excel (Beginner), PowerPoint (Intermediate), Access (Beginner)

• Certifications- Hubb Spot Media

ACTIVITIES & AWARDS • Toastmasters, Member -August 2019 – Present • SHRM, Member- January 2020 – Present • Baltimore Humane Society Volunteer- August 2019- Present

Jayde Martinez Sample Way, Cityville, Maryland 20000


SUMMARY

• Maintaining group cohesion amongst a team of ten other mentors, Towson prospective students and incoming freshman and transfer students

• Solving problems within a team to address issues of miscommunication, and administration

• Generating programs for freshman and transfer students and a team of other mentors and fellow Orientation Leaders.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Business Systems and Processes, May 2020 Concentration: Project Management GPA: 3.5, Dean’s list: Fall 2018 EXPERIENCE Towson University, Towson, Maryland, January 2020 – Present Office of Admissions – Student Ambassador

• Execute good customer service by guiding potentially incoming students around campus and informing these people about Towson’s amenities.

• Maintain group cohesion of different events that Towson uses to welcome new students and their families.

• Engage in conversations that provide the prospective students and their families with beneficial information about Towson’s campus.

Towson University, Towson, Maryland, May 2019– Present Center for Student Diversity – SAGE Mentor

• Assist 5 first-year undergraduate students in their emotional and academic success by informing the mentees about different campus resources that help them solve academic, social and mental issues.

• Problem- solve in team a of 9 other mentors to plan programs that efficiently educate incoming students about opportunities and campus co-curricular resources.

• Work with ten other mentors to address issues involving policy violation and generate alternative ideas that guide students to better outcomes regarding these issues.

Towson University, Towson, Maryland – January 2020 New Student and Family programs – Orientation Leader

• Navigated seven groups of 10 of incoming and freshman and transfer students with acclimation to campus through assistance with academic advising, team building and introduction to campus resources.

• Made articulate presentations about Towson’s resources to students and their families • Used active listening skills to create a satisfactory experience for incoming freshmen and

transfer students through oral presentation and providing quality customer service.

SKILLS • Communication - Spanish (Elementary Proficiency) • Technology- Microsoft Office - Word (Intermediate), Excel (Beginner), PowerPoint

(Beginner)

Noela Mbah Sample Way, Cityville, Maryland 20000


SUMMARY

• Audited data regularly to ensure accurate data entries. • Communicated with a broad range of customers daily and created custom treats. • Met daily financial requirements using marketing tactics. • Audited cash-registers daily to ensure accuracy.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration & Business Systems and Processes, December 2020 Concentration: Project Management & Business Analysts GPA: 3.2/4.0 EXPERIENCE Djamon Tags and Title – August 2019-January 2020 Intern – Data Entry

• Entered new and changing employee data. • Entered driver information daily to ensure accurate payment. • Audited data regularly to ensure data integrity.

Red Lobster - July 2018 – August 2019 Host – Front End

• Seated guest based on a digital floor plan and system. • Managed crowd overflow for safety concerns. • Assisted servers during high traffic hours.

Rita’s Italian Ice - June 2015 – April 2017 Team Member/Trainer

• Maintained clean and orderly store to ensure customer satisfaction. • Audited cash register per shift to ensure accurate cash transaction. • Provided excellent customer service through the use of active listening skills. • Trained new employees to exceed store standards.

SKILLS

• Marketing-Social Media (Intermediate) • Communication - French (Elementary Proficiency) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate), SAP (Elementary Proficiency) ACTIVITIES & AWARDS

• MentHer, Mentor/Mentee- December 2019- Present • Project Management Association, Marketing Coordinator- January 2020-Present • African Diaspora Club, Member – September 2019 – Present

Ava McDermott Sample Way, Cityville, Maryland 20000


SUMMARY • Energetic and self-driven professional who thrives in a fast-paced and deadline-oriented

environment. • Team leader and player who strives to achieve goals and fulfill them efficiently. • Strategizes marketing and public relations plans for a large non-profit organization. • Excellent planner and coordinator who is organized and detail oriented.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected May 2021 Concentration: Marketing GPA: 2.81/4.0 RELEVANT COURSEWORK

• Principles of Financial Accounting • Principles of Managerial

Accounting • Problem Solving in Business I & II

• Principles of Marketing • Microeconomic Principles • Macroeconomic Principles

EXPERIENCE Bonefish Grille, Bel Air, Maryland, July 2018-May 2019 Hostess- Greeter

• Provided prompt and friendly service and communication to maintain a high-class environment.

• Managed and educated new employees to ensure consistent work ethic and overall customer satisfaction.

• Considered the face of the restaurant, presented in a clean and professional uniform and maintained a cheerful attitude to guarantee an exceptional reputation.

SKILLS • Communication- APA Style (Intermediate), MLA Style (Intermediate) • Design- Adobe Photoshop (Beginner), PicsArt (Intermediate) • Technology- Microsoft Office- Word (Intermediate), Excel (Intermediate), PowerPoint


• Alpha Xi Delta Sorority- February 2018- Present • Communications Vice President of Alpha Xi Delta Executive Board- November

2019- Present • External Marketing Position for Alpha Xi Delta- November 2018- November 2019 • Autism Speaks Member- February 2018- Present • Autism Speaks Walk Volunteer- February 2018- Present • Recruitment Counselor- December 2019- Present • She’s The First Club- September 2019- Present

Sample Way, Cityville, Maryland 20000 [email protected]

(555) 555-1212

DESIRAYE MCKENZIE SUMMARY

Seeking a position that will maximize my full potential with learning opportunities. While having some previous experience in the accounting field, expanding my horizon would be ideal. I previously worked with clients on the financials of their business; data entry, bank reconciliation, and filing taxes. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Accounting, expected graduation: May 2021 GPA: 3.20/4.0: Magna Cum Laude EXPERIENCE RGIS, October 2018-September 2019 Inventory Associate

• Satisfy store owners with handling of merchandise • Accurately count and record merchandise • Handle inventory equipment responsibly

Vetro Business Envelope, January 2018- October 2018 Accounting Clerk

• Data Entry • Bank Reconciliation • Filed third party company taxes every quarter

Rocklyn Business Solutions, August 2016- December 2017 Accounting Clerk

• Data Entry • Bank Reconciliation • Payroll

Kmart, September 2015- January 2016 Geresbeck’s, January 2016- June 2016 Cashier

• Receive payment by cash, check, credit cards, vouchers, or automatic debits • Issue receipts, refunds, credits, or change due to customers • Count cash before and after each shift • Maintain clean and orderly checkout areas

SKILLS

• Technology: Microsoft Office- Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate), QuickBooks (Intermediate) • Communication: APA Style (Intermediate)

Richard Medlar Sample Way, Cityville, Maryland 20000


SUMMARY

• Providing audit assurance for a variety of clients. • Provided daily cash application for all of North America Danfoss Power Solutions Customers. • Assisted in performing an internal audit.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Accounting, May 2021, 150 credits GPA: 3.003 EXPERIENCE RSM US LLP, Baltimore, Maryland, December 2019 - Current Intern – Assurance

• Performing all steps in an audit using up-to-date audit technology. • Preparing Financial Statements for multiple entities consisting of Balance Sheets, Income

Statements, Statements of Owners Equity, and Statements of Cash Flows. • Working on large clients and auditing up to $10,000,000,000 per engagement. • Working alongside others associates and using teamwork.

Danfoss Engineering, Baltimore, Maryland, September 2019 – December 2019 Intern – Accounting & Finance

• Provided daily cash application of $1,000,000+ for all North America Danfoss Power Solutions customers to be processed in USD and EUR bank accounts.

• Completed reconciliation of cash receipts daily and at end of month. • Collected on past due accounts payable accounts and made decisions on customer credit

limits. SAGE Dining Services, Timonium, Maryland, June 2019 – August 2019 Intern - Accounting

• Assisted in the fiscal end year audit report accounting for over $30,000,000. • Utilized accounting software to process transactions, analyzed data, and produced a variety of

financial reports at a professional standard. • Reconciled vendor fees, bank statements, service charges, client statements and charitable

contributions. SKILLS

• Communication – MLA (Intermediate), APA Style (Intermediate) • Audit – CaseWare (Advanced), GAAP (Intermediate), GAAS (Intermediate), FASB

(Intermediate), AICPA (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate) •

ACTIVITIES & AWARDS • Beta Alpha Psi, National Member – September 2019 – Present • Microsoft Office Specialist Excel 2016 – October 2019

Nidhi Mehta Sample Way, Cityville, Maryland 20000


SUMMARY

• Record daily sales with a value accounting for over $5,000; order inventory; anticipate customer and business needs.

• Onboard and supervise a team of 25; manage the professional development of all staff to ensure customer service and sanitary standards are met.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected Graduation: May 2021 Concentration: Project Management & Business Analysis GPA: 3.5/4.0 RELEVANT COURSES

• Leadership and Management • Problem Solving in Business I • Public Speaking

• Principles of Marketing • Legal Environment of Business • Enterprise Information Systems

EXPERIENCE Tropical Smoothie Cafe, Salisbury, Maryland, January 2019 – Present Assistant Manager – Daily Operations

• Scheduled, supervised, and assigned tasks to a staff of five to nine employees while working multiple independent responsibilities.

• Provided excellent customer service while executing quick transactions with accuracy in a stressful and fast paced environment, ensuring customers received their orders within five minutes.

• Facilitated the hiring and new hire orientation training during peak hiring season. • Conducted bi-weekly team bonding events to ensure employee satisfaction and increase

workplace efficiency. Kumon Math and Reading Center, Salisbury, Maryland, October 2016- August 2017 Student Teacher

• Cultivated relationships with parents and their children with a personable, 1 on 1 approach.

• Recorded data including paperwork and grades, organized all information in a concise and logical manner on a spreadsheet.

• Fostered a nurturing and fun environment while utilizing different educational techniques to meet the needs of students with diverse learning styles.

SKILLS

• Analysis – Micros (Beginner) • Communication - Gujarati (Professional Proficiency), APA Style (Intermediate) • Design - Adobe Photoshop (Beginner) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate),

PowerPoint (Intermediate)

ACTIVITIES & AWARDS • Alpha Phi – February 2020 • Virginia Tech Dhamaal, Head of Productions - April 2018 – April 2019 • Society of Indian Americans, Decorations Chair – August 2018 – May 2019

Tariq Miller Sample Way, Cityville, Maryland 20000


SUMMARY

• Lead in multiple operation branches for large and small-scale organizations • Communicated with clients in multiple cities and states to facilitate service operations • Trusted with increasing brand awareness and CRM through social media

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Spring 2021 Concentration: Marketing GPA: 3.0/4.0 EXPERIENCE Bellhops, Baltimore, Maryland, April 2019 - December 2019 Team Captain - Moving Squad

• Lead squads of movers (up to 5) to provide the physical completion of a house move for families in a time-effective manner

• Created a positive pre, during, and post-sale relationship with customers • Informed the customer of company policies regarding costs of service • Responsible for obstacles in the operation using alternative methods

Kid Rip’s Tap & Tavern, Runnemede, New Jersey, June 2017 - December 2017 Kitchen Staff

• Assisted in daily kitchen operations • Maintained a clean and efficient work environment • Responsible for locking up the kitchen at the end of each night after completing all

closing tasks Stay Crew Apparel, Lawnside, New Jersey, March 2018 - Present Self-Made Co-Creator

• Raise Capital • Facilitate transactions using multiple methods of communication • Curate social media content

SKILLS • Communication - APA Style (Intermediate) • Design - Adobe Photoshop (Beginner), Microsoft Office - Word (Intermediate • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate), Social Media (Intermediate) ACTIVITIES & AWARDS

• American Marketing Association, Member - September 2019 - Present • Stay Crew Apparel, Co-Creator & Social Media Manager - March 2018 - Present • Grace Temple Baptist Church, Member & Graphic Designer - April 2008 - Present

Zachary Elgin-Miller Sample Way, Cityville, Maryland 20000


SUMMARY

• Fulfilled a leadership role within team-based settings— providing guidance to accomplish various store projects.

• Communicated with many customers on a daily basis, giving sales support, product recommendations, and developed a relationship between the customer and company.

• Analyzed daily and monthly sales reports, as well conducted register audits excess of 10,000 dollars to ensure accuracy and reduce errors.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, May 2021 Concentration: Entrepreneurship GPA: 4.0/4.0; Dean’s list EXPERIENCE Outback, Hagerstown, Maryland, October 2018 – August 2019 Server/Host

• Provided flawless customer service through clear communication, execution, anticipation, and attention to detail.

• Completed additional opening and closing tasks to maintain store appearance and cleanliness. • Assisted mangers and coworkers and fulfilling their respective duties during downtimes.

Worked in teams to complete various store projects. FedEx Freight, Hagerstown, Maryland, October 2017 – February 2018 Freight Handler

• Loaded and unloaded approximately 30-40 large shipments daily from trucks so they may continue through the shipping process.

• Used supply chain management to organize freight. • Operated heavy machinery – Forklift. • Managed and organized over 200 bays on the dock in order to ensure accuracy of shipment

destinations and outbound logistics. SKILLS

• Communication - APA Style (Intermediate), MLA (Intermediate) • Design - Adobe Photoshop (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate, MOS Certified),

PowerPoint (Intermediate), HTML (Intermediate) ACTIVITIES & AWARDS

• Phi Kappa Tau – April 2018 – Present • HCC Business Club – August 2018 – May 2019 • Towson Nation Society of Leadership and Success – February 2020 – Present • Dean’s List – Fall semester ‘19

Philip Miller Sample Way, Cityville, Maryland 20000


SUMMARY

• Apprenticed with the different trades on each job, including laborers and carpenters • Worked towards achieving a common goal with a team daily in a variety of construction

and landscaping jobs, both industrial and commercial. • Maintained cleanliness of the glassware and tables of the entire bar-restaurant.

EDUCATION Towson University, College of Business and Economics Bachelor’s degree in Business Administration May 2021 Concentration: Project Management and Business Analysis EXPERIENCE Valley Point Concrete, Jersey City New Jersey, May 2017-Present Concrete Laborer

• Apprenticed Union carpenters and learned how to cap piles as well as build and strip formwork for pile-caps

• Collaborated with Union ironworkers carrying and placing rebar for foundation walls • Worked alongside Union laborers stacking floors and forms • Communicated and collaborated with a team during concrete pours as large as 300

yards to ensure success of pour La Salle Landscape and Construction, Hackensack, New Jersey, May 2019-August 2019 General Laborer

• Provided concrete and asphalt placement for patchwork on sidewalks and curbs • Installed stonework according to design plan and client specifications • Operated equipment including lead blowers, power rakes electric saws, weed whackers

and head trimmers • Maintained multiple residential and commercial grounds including trimming, weeding,

mulching, weed removal and general clean-up G.Millz Boken Roadhouse, Hoboken, New Jersey , December 2018 – April 2019 Barback

• Organized and stocked glasses, garnishes and bottles for bartenders • Cleaned restaurant drinks, tabletops, and restrooms • Helped promote menu and deals through social media

SKILLS

• Communication- APA Style (Intermediate), Spanish (Beginner) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint


• Pi Kappa Alpha Executive Board, New Member Educator: August 2019 – December 2019

• Blessed Sacrament Church Baltimore, Volunteer: September 2017- Present • Towson Pi Kappa Alpha Recruitment Committee: February 2019- May 2019

Joseph Molnar Sample Way, Cityville, Maryland 20000


Summary

● Provided critical information regarding county infrastructure ● Created a more efficient way to observe and maintain culverts ● Established a Fraternity that is devoted to mental health

Education

Towson University, College of Liberal Arts Bachelor of Science, Political Science, May 2021 GPA: 3.0/4.0 Experience

Frederick County Department of Transportation Engineering, Maryland, March 2019 - August 2019, December 2019 - January 2020 Intern - Civil Engineer

● Evaluated thousands of culverts ● Maintained positive public relations ● Developed efficient route design in a few days via microsoft excel and google maps

Home Depot, Frederick, Maryland, March 2018 - August 2018 Merchandise Associate

● Transported merchandise to sales floor and restocked shelves, racks and bins in an attractive manner ● Updated signage and price tags to reflect current sales daily ● Greeted, serviced and thanked all customers

Frederick County Government, Frederick, Maryland, May 2017 - August 2017 Seasonal Laborer

● Organized materials, tools and equipment to supply team members ● Worked with speed and accuracy to consistently meet production standards ● Followed standards and procedures to maintain a safe work environment

Safeway, Frederick, Maryland January 2015 - January 2016 Cashier

● Processed hundreds of payments by check, cash, debit and credit while maintaining accurate drawers ● Kept checkout areas clean and neat to maintain professional appeal ● Welcomed and greeted numerous customers daily

Skills

● Analysis - SPSS (Intermediate) INVENTOR (Beginner) ● Communication - APA Style (intermediate), Chicago Style (Intermediate) MLA Style (Intermediate), APSA (Intermediate) ● Technology - Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate)

Activities & Awards

● Sigma Pi, Founding Father - Expected April 2020 ● Sigma Pi, Secretary - September 2019 - Present ● Club Flag Football September 2019 - Present ● Youth Basketball Coach November 2018 - February 2019

Brian Morusiewicz Sample Way, Cityville, Maryland 20000


SUMMARY

• Provided high quality customer service in stressful work environments • Engage with customers and teammates through active listening • Maintain group satisfaction and efficient operations • Illustrated creative abilities through means of sales to accommodate

customer’s needs EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected Graduation: December 2021 Concentration: Marketing RELEVANT COURSES

• Principles of Marketing • Problem Solving in Business

(Excel) • Leadership and Management

EXPERIENCE Sauf Haus Bier Hall, Washington, D.C., July 2018 – Present Bar-back/ Bartender

• Maintained work efficiency with high volume of customers consistently. • Evaluated cash-registers daily to ensure sales accuracy. • Developing justified conclusions and recommendations through qualitative

tools The Cannon Club, Lothian, Maryland, May 2015– September 2019 Golf Course/ Member Assistant

• Focused on goal achievement and guide team toward common goal success • Generated and evaluated feasible alternatives. • Suggested products to members through the use of qualitative tools

SKILLS

• Communication – MLA Style (Beginner), APA Style (Beginner) • Technology- Microsoft Office - Word (Beginner), Excel (Beginner),

PowerPoint (Beginner)

Andrew P. Murray Sample Way, Cityville, Maryland 20000


SUMMARY

• Extensive experience in providing high-quality customer service to all types of clientele • Proficient at using quantitative and qualitative tools and technology to problem solve and

justify recommendations • Helped a group identify problems and work towards achievement of their goals as

President EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, May 2021 Concentration: Marketing GPA: 3.09/4.0: Dean’s List Fall 2019 EXPERIENCE Ruth’s Chris Steak House, Pikesville, May 2019 – Present Server Assistant

• Facilitated the interactions between middle management and customers. • Assisted higher-up staff in any capacity needed in order to provide high-quality

customer service and provide critical guidance. • Acted as liaison between kitchen and floor staff, assisting with minor disputes

and correcting small mistakes as necessary. • Utilized time management skills in order to boost the ideal turnover rates for

customer inflow. Ruby Tuesday, Clarksville, April 2018 – September 2018 Host/Prep Cook/Server/Certified Trainer.

• Evaluated customer needs and provided the best products to fit these needs. • Established a professional rapport with all customers that consistently resulted

in a high level of customer satisfaction and increased the likelihood of customer return.

• Cross-trained in multiple position responsibilities in order to provide fill-in service as necessary.

• Provided onsite training to new staff, ensuring that all new hires were able to carry out position responsibilities by the end of training.

SKILLS

• Communication - Spanish (Elementary), APA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate)

ACTIVITIES & AWARDS • Sigma Alpha Epsilon, Warden, Eminent Archon (President, December 2019 – May 2020)

- October 2017 – Present • World Famous Towson University Marching Band, SMAC – Student Marching Advisory

Council August 2017 – Present

Alex Ofosu Sample Way, Cityville, Maryland 20000


SUMMARY

• Provided customized financial analysis for potential clients. • Communicated with a broad range of potential clients—evaluating our products to meet

their specific needs. • Generated weekly reports and audited financial transactions to ensure integrity and

focus on goal achievement EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Spring 2021 Concentration: Economics; Minor: Math EXPERIENCE Fresh Prints, New York, New York, August 2018 – Present Intern – Sales Management

• Selling customized apparel to potential clients exceeding $20,000 in sales. • Contacting and cultivating relationships with over 10 potential clients per-week. • Developing individualized apparel plans by tracking clubs and organizations using

Microsoft Excel Charts. • Evaluating profit margins using financial reports.

Walmart, Frederick, Maryland, June 2017 – July 2019 Produce Associate

• Maintained clean and orderly store to ensure customer satisfaction. • Worked with a team of five to seven employees to ensure that customers receive their

orders with as little errors as possible. • Provided excellent customer service using active listening skills. • Provided customers with product recommendations based on experience. • Communicated on average with 12 customers per day.

SKILLS

• Communication - French (Professional Proficiency), MLA Style (Intermediate) • Design - Adobe Photoshop (Beginner), Adobe Illustrator (Beginner), Sony Vegas Pro

(Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint


• Club Soccer, Team Captain – August 2019– January 2019

Veronica Olson Sample Way, Cityville, Maryland 20000


SUMMARY

• Leading team members in cohesion and designating tasks to achieve peak efficiency towards company goals.

• Seeking to understand through active listening and developing disciplinary concepts to apply when critically thinking for solutions to problems.

• Assembling influential reports using Microsoft Office specifically MS Excel; MS Word. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, December 2021 Concentration: Management GPA: N/A Transfer Carroll Community College Associate of Arts, Business Administration, December 2019 GPA: 3.2/4.0, Dean’s List Fall 2018/Spring 2019 EXPERIENCE Simply Created Events, Carroll County, Maryland, January 2020-Present Intern

• Devising marketing spreadsheets via Excel providing visualization/organization of ideas. • Assembling invoices for labor including description of tasks and price breakdown. • Researching and developing social media marketing strategies with app specific analytics.

MISCellaneous Distillery, Mount Airy, Maryland, December 2019-Present Events Team

• Managing and auditing cash sales up to $1500, logging cash receipts in spreadsheet layout and writing articulate comments for follow-up.

• Assisting in the generation of event ideas and solutions through active listening of customer needs and creative thinking followed by organizing persuasive proposals.

• Promoting business in unique environments, requiring flexible adaptation and use of disciplinary concepts for problem solving.

Rye Street Tavern, Baltimore, Maryland, February 2018-December 2019 Waitress

• Led team of ten members as designated captain for large events of up to 1300 people assigning tasks to guide team to maximum efficiency in operation.

• Trained incoming servers using articulate oral communication to enforce high standards. • Utilized critical/creative thinking when unfamiliar problems arose during service to find

solutions that would maximize customer satisfactions and functional proficiency. Hudson Coastal, Fulton, Maryland December 2016-February 2018 Waitress, Lead Host, Food Runner, Busser

• Oversaw seven servers as shift leader, assigned side work and evaluated for consistency. • Built a unified operation amongst staff to efficiently seat guests/sustain guest satisfaction. • Handled reservation book requiring consistent written communication/organization.

SKILLS MS: Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate), Access (Intermediate) ACTIVITIES & AWARDS

• Women in Business, Member – February 2020 – Present • First Fruits Farm, Volunteer – August 2014 – Present • Lifepoint Church, Volunteer – September 2008 – Present

Odunayo Olusanya Sample Way, Cityville, Maryland 20000


SUMMARY

• Communicated with a range of potential clients—evaluating our products and prices to meet their specific needs.

• Generated daily reports and audited financial transactions to ensure accuracy. • Identified and solved customer related issues using critical and creative problem solving

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, December 2021 Concentration: Finance; Minor: Accounting EXPERIENCE State Farm, Gaithersburg, Maryland, June 2019 – August 2019 Intern – Customer Service Representative

• Designed business analysis in order to market State Farm Bank products to future clients and achieve a quarterly goal.

• Created positive client experiences through active listening and clear communication to maintain strong relationships.

• Collected insurance premiums through credit card payment system and by check. American Public Health Association, Washington, D.C., June 2018 – July 2018 Intern – Accounting

• Reconciled general ledger accounts for end of the month and fiscal period. • Generated cash receipts through online check deposits. • Updated membership dues, renewals, donations, and various check payments. • Assisted in preparation for upcoming audit fieldwork through developing spreadsheets

and reports. Howard County Education FCU, Ellicott City, Maryland, January 2017 – May 2017 Academy of Finance Internship Program – Marketing

• Aided the marketing director on assigned and specific duties and special projects. • Engaged in organizing the strategic planning of the Credit Union for the 2017 fiscal year. • Classification of expense transaction and preparation of expense reports. • Researched and analyzed vendor payments, compilation and arrangement files.

Abbey Tax & Financial Services, Laurel, Maryland, January 2017 – April 2017 Secretary – Clerical

• Organized and collated tax forms 1040, W2, and 1099 • Catalogued and organized customer’s folder and delivery of tax forms 1040

SKILLS

• Communication - Spanish (Beginner), Yoruba (Intermediate), APA Style (Intermediate) • Technology- Great Plains (Beginner), Microsoft Office - Word (Intermediate), Excel

(Intermediate), PowerPoint (Intermediate), Microsoft Dynamics GP (Intermediate), Certified Microsoft Office Specialist

ACTIVITIES & AWARDS

• Campus Activities Board, Member - September 2018 – Present • College Readiness Outreach Program (CROP), Member

• National Association of Black Accountant (NABA) – September 2018 – Present

Calli Pfaff Sample Way, Cityville, Maryland 20000


SUMMARY

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Accounting, December 2021 GPA: 2.9/4.0 Chesapeake College, Wye Mills MD Transfer Certificate, Business, June 2018 3.0/4.0 EXPERIENCE Tom James Company, July 2019-January 2020 Intern – Marketing

● Sold customized men’s suits to perfectly fit the unique client ● Used Word and Excel on a daily basis ● Recruited potential future clients on LinkedIn and other social networks

Sunglass Hut Queenstown, Maryland, July 2019 – Present

Key holder ● Expected to meet daily as well as weekly sales goals ● Evaluated audio-video layouts for the store to monitor theft ● Audited cash-registers daily to ensure accuracy—accounting for over $8,000 in daily sale

receipts Lifeguard, Easton Maryland, June 2017 – June 2019

● Maintained clean and orderly environment at my assigned pool ● In charge of 30+ community members at one time. ● Kept my complete attention on the pool at all times, being ready for an emergency.

SKILLS ● CPR/AED Certified ● Design - Adobe Photoshop (Intermediate), Adobe InDesign (Intermediate), Adobe Illustrator

(Beginner) ● Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate)

ACTIVITIES & AWARDS ● Towson Club Field Hockey Team - August 2018 – December 2018 ● Alpha Phi– February 2019 – Present

● Provided new clients daily presented in an organized excel sheet, using my intermediate proficiency in Microsoft Office (ex. Word, Excel, and PowerPoint)

● Communicated with current clients to ensure the product we were produces fit their specific needs

● Displayed critical thinking while narrowing down categories in the best fitting client to fit our “Ideal client”

Katie Riley Sample Way, Cityville, Maryland 20000


SUMMARY

• Communicated with clients regarding personal finances and accounts in accordance with compliance.

• Generated influential reports and paperwork to facilitate necessary actions in financial portfolios.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Accounting, Expected Graduation in June 2022 Minor: Spanish GPA: 3.86/4.0; Consecutive Dean’s list, December 2018 - Present EXPERIENCE MERC Capital, Laytonsville, Maryland, June 2019 - Present Intern – Financial Planning

• Communicating with clients and insurance companies via letters, phone calls or online to solve problems, schedule appointments, transfer assets, generate paperwork, monitor financial portfolios and personalized investment strategies.

• Developing and monitoring spreadsheets of current and future actions required for over 170 clients’ brokerage investment accounts.

• Managing client relations via posts and interactions on the company’s social media.

Country Club of Maryland, Towson, Maryland, May 2018 – Present Server/Trainer

• Guiding nearly twenty new employees through the critical thinking processes and skills that they will need as a server.

• Providing professional dining services in an efficient manner, averaging at least $1,500 in sales per evening shift.

• Using technology to monitor tables and communicate with kitchen staff and management.

Human Services Program of Carroll County, Westminster, Maryland, December 2017 – June 2018 Intern – Social Work in the Family Center

• Used critical thinking to assist students in the GED and English for Speakers of other Languages classrooms as a one-on-one tutor or translator.

• Assisted teachers by preparing lesson documents and supplemental learning material • Applied creativity and prioritization by generating bulletin boards of the most important

things for the family center to know. SKILLS

• Communication - Spanish (Professional Proficiency) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate), Type 60 Words per Minute, Certified by HubSpot in Social Media (Intermediate), Redtail Client Database (Intermediate)

ACTIVITIES & AWARDS • Volunteer for Independent of Autism, Non-Profit - June 2018 – Present • Hashawha Environmental Center Camp Counselor – December 2016

• National Honors Society, Century High School – September 2016 – June 2018

Madison Rogers Sample Way, Cityville, Maryland 20000


SUMMARY

· Provide guidance to executive consultants. · Communicate effectively with a team to reach the company’s current goals. · Use of intermediate Microsoft skills to display data and messages to customers.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected May 2022 Concentration: Finance GPA: 3.211/4.0

EXPERIENCE World Of Beer, Towson, Maryland, August 2019 – Current Server

· Provides customer service through communication skills to guests at the restaurant which allowed them to have the best experience possible. · Serves on average 20 guests a day. Having good teamwork skills is important for this job, when it gets busy you need to be able to help others as well. · Maintains my time well to be able to satisfy all current customers, as well as help, keep the business clean and in order. This allows me to be able to problem solve efficiently under stressful conditions.

OneLife, Frederick, Maryland, August 2017 – August 2019 Associate – Kids Club

· Cared for members kids, on average about 15 at a time which provided me with good leadership skills. · Made relationships with members and their families to provide them with a comfortable and safe feeling environment for their children. · Helped manage and maintain a clean environment for the children to play in.

SKILLS

· Communication - APA Style (Intermediate) · Design - Adobe Photoshop (Intermediate), Adobe InDesign (Intermediate), Adobe Illustrator (Beginner), Adobe Fireworks (Intermediate), Adobe Dreamweaver (Intermediate) · Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate), HTML (Intermediate), Python (Intermediate

ACTIVITIES & AWARDS

· Alpha Omicron Pi, Treasurer – November 2019 – Present

Tahmid Sadat Sample Way, Cityville, Maryland 20000


SUMMARY • Economics major • Able to commit long term • Work experience

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Economics class of 2021 GPA: N/A (transfer student) RELEVANT COURSEWORK Intro to Microeconomics Intro to Macroeconomics Calculus 1 & 2

Intro to Accounting

EXPERIENCE Giant Food, Urbana, Maryland, July 2018 – July 2019 Store Clerk

• Sold more than $2400 dollars worth of groceries and other Giant products per day. • Ensured items were not stolen and assisted customers with the technology given to me. • Provided excellent customer service through the use of active listening skills.

McDonald’s, New Market, Maryland, May 2016 – June 2017 Work Crew

• Took orders quickly and efficiently to ensure the restaurant ran smoothly and made more money.

• SKILLS

• Communication - Bangla (Professional Proficiency), APA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate)

Maria Shenewolf Sample Way, Cityville, Maryland 20000


SUMMARY

• Providing a positive and encouraging work environment with the help of dedicated teamwork. • Communicating effectively with employees and customers (average 60 per shift) by

identifying any concerns or questions. • Generating daily sales reports to see how many services and products have sold. • Focusing on goal achievement to make sure customers are always satisfied with services

provided. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected Graduation May 2021 Concentration: Finance GPA: 2.9/4.0 Carroll Community College, 2017-2019 Business Administration- Business Administration Associates Degree Summer 2020 GPA: 2.9/4.0 EXPERIENCE Malibu Tanning Salon, Eldersburg, Maryland, October 2017- Present Front Desk Assistant/ General Manager

• Communicates with customers by identifying any concerns or questions about services or products provided with a positive attitude.

• Develops effective teamwork with employees (4 employees total) by making sure they are confident in the job they are performing.

• Uses technology to create monthly work schedules, daily duty sheets/reports, and advertisements/specials.

• Applies critical thinking when making decisions about employees work performances and customers questions.

Hotspot Tanning Salon, Eldersburg, October 2015-August 2017 Front Desk Assistant/ Bed Attended

• Communicated with customers- sold packages/lotions • Printed daily report sheets, open/closed register through computer system • Opened/Closed the salon on time

Ice Planet, Eldersburg, Maryland, Summer of June 2016 – Summer of 2017 Register/Machine Assistant

• Worked front register- dealing with cash and taking customers’ orders • Used snowball machine to produce shaved ice in timely manner • Chipped ice to fit in machine, refilled syrup bottles quickly

SKILLS

• Communication – APA style (Professional Proficiency), MLA Style (Intermediate) • Design - Adobe Photoshop (Beginner) • Technology- Microsoft Office - Word (Intermediate), Excel (Professional Proficiency),

PowerPoint (Intermediate) AWARDS

• Edward O. Bollinger Endowed Scholarship, Fall 2019

Jack Simcock Sample Way, Cityville, Maryland 20000


SUMMARY

• Gained a significant amount of experience in customer service and sales. • Used listening and communication skills to keep shifts running smoothly at every restaurant. • Maintained cohesion between coworkers at my restaurants to maximize efficiency.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Concentration: Management and Leadership, Minor: Entrepreneurship EXPERIENCE Back Waiter, Manor Hill Tavern, Ellicott City, Maryland. July 2019-Febuary 2020.

• Further enhanced my team building skills by helping out wherever I was needed and assisted everyone in the restaurant.

• Frequently worked as more than just a food runner, as I filled in as an expo as well and became very familiar with the process of running a restaurant.

• Trained new back waiters and made sure the restaurant ran smoothly, and also mediated between the front and back of house staff. Had to lead my fellow food-running staff as well as the front and back of house staff to keep cohesion, everyone satisfied, and overall the most efficient service as possible.

• While assisting both the front and back of house in all their general needs, I was able to identify problems and generate alternatives and recommendations to keep everyone happy and efficient.

Waiter, Clyde’s of Columbia, Columbia Maryland. June 2018-July 2019. • Further developed my customer service and relationship-building skills while serving dozens

of customers every shift. • Developed team building skills by picking up shifts and staying late for coworkers. • Showed good time management and customer service skills while serving hundreds of

customers every shift and earning around $150-$200 in tips per shift. • Had to gain sales skills in order to make checks more expensive, which in turn lead to me

generating over $2,000 in sales every shift. Team Member, Chick-Fil-A, Fulton, Maryland. May 2015-July 2017

• Learned how to work many different kinds of jobs. Including running the drive through the headset and the drive through window.

• Gained an enormous amount of people skills while serving hundreds of customers every shift. • Gained significant listening skills while having to pay attention to where help and assistance

was needed to support a rush of customers and maintain efficiency. SKILLS

• Communication – French (Professional Proficiency). • Technology- Microsoft Office (Intermediate), Microsoft Excel (Intermediate), Microsoft

PowerPoint (Intermediate). • Leadership- Training.

ACTIVITIES & AWARDS • Kappa Sigma Fraternity, CAP Chair- Fall 2019- Present. • Towson University Investment Group- January 2020-Present. • Sports Business Association-January 2020-Present. • National Honors Society-October 2015-May 2017.

Mauricio Smith Sample Way, Cityville, Maryland 20000


SUMMARY

• Provided high level customer service to a wide range of guests. • Operated within high pressure environments, without losing sight on achieving the task

at hand. • Assessed inventory, and prepared weekly bank deposits.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, December 2021 Concentration: Finance GPA: 2.86/4.0 EXPERIENCE The Milton Inn, Sparks, Maryland, August 2019 – Present Food Runner/Busser

• Prepare the dining area, and reset the area for 50-200 guests a night • Expedite and serve 100-600 menu items a shift. • Assist with special events hosting 25-200 guests. • Provide table service for 25-100 guests, to ensure customer satisfaction is up to or

exceeding expectations. Alpine Lake Golf Course, Terra Alta, West Virginia, May 2018 – August 2018 Players Assistant

• Scheduled 35-200 Tee Times a day • Oversaw a fleet 70 golf carts, checking fuel/oil, cleaning, and preparing them for play. • Maintained sand traps, and tee boxes for all 18 holes

Rita’s Italian Ice, Prince Frederick, Maryland, March 2017 – August 2017 Shift Leader/Assistant Manager

• Maintained clean and orderly store to ensure customer satisfaction. • Managed a team of two to four employees to ensure that customers receive their orders

in three minutes or less. • Provided excellent customer service through the use of active listening skills. • Balanced a cash drawer that saw sales from 1,000-8,000 dollars in sales

SKILLS

• Communication- MLA Style (Intermediate), APA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate) • Design- Social Media (Intermediate), Adobe Photoshop (Intermediate) • Analysis- Critical Thinking, Event Planning (Intermediate)

ACTIVITIES & AWARDS

• Future Business Leaders of America award winner – Spring 2017 • Intramural MVP/Captain – November 2017, Spring 2020

Kennedi Stephens Sample Way, Cityville, Maryland 20000


SUMMARY

• Communicated as a team with my coworkers to ensure we were actively achieving our goals to maintain order of our youth and hosts.

• Developed daily spreadsheets and reports that detailed any problems I encountered during my visits to different program sites.

• Identified any questions and concerns our Summer Youth Employees and Employers may have had.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, May 2021 Concentration: Marketing GPA: 2.7/4.0 EXPERIENCE Department of Employment Services, Washington DC, May 2017- August 2017, May 2018- August 2018

Workforce Development Specialist - Intern

• Traveled as a team to different companies in the DC Metro Area to meet those that have participated in the DC Summer Youth Employment Program and ensured they were prepared with what they will need before the program began.

• Ensured the companies who have participated are following all mandated guidelines and reported all findings in daily reports and spreadsheets.

• Solved any questions, concerns or issues the companies may have with the youth and engaged with these companies about possible solutions moving forward.

• Generated $150,000 in wages and $167,500 in scholarship funds for the Summer Youth throughout the duration of the program

“We Are Pearls” Upper Marlboro Maryland, March 2013 - August 2018

Office Assistant/ Mentor Intern

• Mentored 100 8-14-year-old girls on current issues in school such as bullying, self-confidence, and education.

• Lead team building exercises like etiquette training and cultural grooming seminars. • Provided administrative support to the Founder and CEO by designing flyers, collecting

member dues, filing and copying.

SKILLS • Communication - Spanish (Beginner Proficiency), APA Style (Intermediate), MLA Style

(Intermediate), Sign Language (Beginner Proficiency) • Technology - Microsoft Office Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate)

ACTIVITIES & AWARDS • Women in Business, Member – August 2019- Present • American Marketing Association, Member – August 2019- Present

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Keith Swint Sample Way, Cityville, Maryland 20000


SUMMARY • Planned an important business model that dictates the methods the business should run

that helped to maximize the chances of success. • Established a connection with a vast array of potential clients intrested our products to

meet their specific preferences. • Generated financial reports for the revenue earned daily to ensure the transactions are

balanced and completed inventory to ensure that no products are missing. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, December 2021 Concentration: Finance GPA: 2.84/4.0 EXPERIENCE National Guard, Washington, DC, November 2019 – Present Recruit – Financial Management Technician

• Worked in a team of over 18 people, ensured everyone is on the same page in completing a common goal accurately and in a timely manner.

• Discovered methods of managing a high degree of mental stress when I worked on my administrative duties processing payroll and budgets.

• Built relationships with people of a variety of backgrounds when dealing with payroll. Maryland Small Arms Range, Upper Marlboro, Maryland, April 2019 – August 2019 Associate– Salesman

• Evaluated customers and pushed sales to various people from normal citizens to law enforcement/military with over $10000 in sales at the end of each month.

• Handled the payment of large transactions between the range and security companies attempting to train their guards often surpassing $2000 a day.

• Audited cash registers after daily operations to ensure the cash accounted for is balanced with the register—accounting for over $2,360 in daily sale receipts.

Harry and David, Towson, Maryland, October 2017 – January 2018 Sales Associate

• Maintained and organized the store products to give customers a sense for the holidays to influence the customers to buy our products.

• Built a rapport of customer’s preference within our products to recommend the best gifts and presents to suit their situation-sometimes selling over $800 worth of gifts.

• Used creativity to make pleasing products for the customer to help them feel unique. SKILLS

• Analysis - Stock track (Beginner) QuickBooks (Beginner) • Communication - APA Style (Beginner), MLA Style (Beginner) • Design - Adobe Photoshop (Beginner), Website Developer (Beginner) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate), Access (Beginner), C++ (Beginner), Java (Beginner) ACTIVITIES & AWARDS

• National Association of Black Accountants, Member - September 2018 – January 2019

• Towson Student Government, Senator – August 2017 – May 2018

Rebecca Tipton Sample Way, Cityville, Maryland 20000


SUMMARY

• Led coworkers to create a customer friendly and efficient operations for potential customers and employees.

• Developed reports and letters to clients to ensure clarity for both parties. • Analyzed monthly and weekly goals and created a plan to motivate coworkers to meet

and exceed those goals. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected May 2021 Concentration: Marketing GPA: 3.2/4.0; Dean’s List Fall 2019 Relevant Coursework

• Principals of Financial Management • Principals of Financial Accounting • Problem Solving in Business • Consumer Behavior Analysis

EXPERIENCE Lucky Brand Jeans, Towson, MD, May 2019-Present Associate/Training Part-Time Supervisor

• Create displays of store appearance 5 times a year for maximum conversion. • Collaborate with customer to find their ideal pair of jeans—resulting in over $26,000

worth of jeans sold. • Use active listening skills to provide outstanding customer service to all customers.

Law Offices of Hochberg, Costello, & Baron, Towson, MD, Seasonal May 2015-December 2018 Receptionist/Law Clerk Assistant

• Contacted and fostered relationships with over 25 clients per-week. • Filed correspondence and reports with clients to create error free communication. • Produced memos and spreadsheets to allow all employees to efficiently connect with

another.

Panera Bread, Towson, MD, May 2015-August 2017 Associate

• Analyzed cash-registers daily to guarantee accuracy and financial security. • Maintained clean and organized store to maximize customer satisfaction and loyalty. • Assisted in identifying problems throughout personnel and explored all possible

solutions to create a safe work environment. SKILLS

• Communication - APA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), PowerPoint (Intermediate),

Certified in Excel (Intermediate) ACTIVITIES & AWARDS

• American Marketing Association- February 2020

Quentin Valiente

Sample Way, Cityville, Maryland 20000 [email protected]

(555) 555-1212

SUMMARY

• Communicatted with a broad range of potential clients and ensure their needs are met. • Generated daily reports and audited financial transactions to ensure accuracy.

EDUCATION

Towson University, College of Business and Economics Bachelor of Science, Economics, Expected Graduation: December, 2021 Concentration: Economics; Minor: Business Administration AA in general studies from Howard Community College ( 2017-2019) EXPERIENCE

True Religion, Hanover, Maryland, 2018-2019 Stock Lead

• Generated articulate daily reports and ensuring the register is balanced at the end of shift • Achieved companies’ sales goals. • Developed relationships with customers • Managed a team of six to ten employees to ensure they know where items belong in the back

Baltimore Celtic Inc., Owings Mills, Maryland, 2017-2019 Assistant Coach

• Guided younger players and the team as a whole • Organized and planned practices • Analyzed the players and help them work on specific skills

Angelo’s Soccer Corner, Columbia, Maryland, 2019-present Sales Associate

• Maintained clean and orderly store to ensure customer satisfaction. • Communicated with many regular/potential customers • Provided excellent customer service through the use of active listening skills.

SKILLS

• Communication– Employee Training (Intermediate) • Technology – Microsoft Office- Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate) ,

Online research tools (Professional Proficiency) ACTIVITIES & AWARDS

• National Honors Society (2014-2016) • Certificate of Achievement by The Council of Elders of the Black Community of Howard County (2014-

2016) • USYSA National Champion (2014) • Howard University Men’s Soccer Team (2016-2017)

• Howard Community College Men’s Soccer Team (2017-2018) • Towson University Club Soccer (2019-present) • Baltimore Kings Pro Futsal Player (2018-present)

Lacee Wagner Sample Way, Cityville, Maryland 20000


SUMMARY

• Growing as a leader through payroll supervision, donation and investment management, and collaboration with the Director of Finance.

• Promoting efficiency by producing an audit trail and a set of records that provide evidence of all financial activities within the company.

• Communicating with customers and fellow staff to ensure daily performance was directed in the interest of customers.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, December 2021 Concentration: Finance GPA: 3.16 EXPERIENCE The Odyssey School, Lutherville, Maryland, December 2019 – Current Finance Intern

• Generating and supervising all payroll activities and relevant software to ensure all employees checks are distributed in a timely manner on a bi-weekly basis.

• Overseeing and managing the distribution of $11 million in donations and investments along with billing tuitions.

• Collaborating with Director of Finance on month and year end tasks, including balancing the books after every major transaction using Microsoft Excel and Peachtree software systems.

All Glass & Mirror, Annapolis, Maryland, October 2019 – Current Bookkeeper/Receptionist

• Providing administrative support to the owner by overseeing and evaluating accounts receivables and other business transactions of over $1 million.

• Developing smooth workflow by ensuring all customers calls and emails are promptly answered.

• Assisting in the bi-weekly payroll tasks. Eastport Kitchen, Annapolis, Maryland, May 2019 – October 2019 Waitress/Busser

• Maintained a clean operation by supporting cooks in food prep, restocking, and cleaning tables.

• Guided my team and trainees to set goals concerning customer satisfaction. • Focused on customers’ needs by using communication skills and active listening.

SKILLS

• Communication - MLA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate), POS system (intermediate), Peachtree (Beginner) ACTIVITIES & AWARDS

• HubSpot Social Media Certification 2019-2021

Mumbi Wainaina Sample Way, Cityville, Maryland 20000


SUMMARY

• Collected daily market data to influence informed business decisions • Analyzed business structure and processes to make recommendations on improving

performance EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business, Expected December 2021 Concentration: Business Systems and Processes GPA: 3.56/4.0; Dean’s List Fall ‘19 EXPERIENCE BJ’s Restaurant & Brewhouse, Towson, Maryland, October 2019 – Present Hostess, Takeout and Host Trainer

• Welcome and comfortably seat restaurant guests • Take reservations and prepare for large parties • Take and package carry-out orders • Train new hosts and help them acclimate to the work environment

University of Maryland, College Park, Maryland, October 2017 – January 2019 Community Assistant – Resident Life

• Maintained security of Hagerstown dormitory student information • Worked with resident life staff to create a welcoming dorm environment • Provided assistance and information to residents and their parents

Exelon, Baltimore, Maryland, June 2018 – August 2018 Intern – Origination

• Pulled and analyzed energy market data using Excel SecDb and NTPlot • Researched energy market trends and wrote daily reports • Collaborated with fellow interns and interviewed various managers to create a final

presentation recommending changes that would increase employee innovation SKILLS

• Analysis – C++ (Intermediate) • Communication – MLA Style (Intermediate), APA Style (Intermediate) • Design – Autodesk Inventor (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate), HTML (Intermediate), Python (Intermediate) ACTIVITIES & AWARDS

• Notre Dame Preparatory STEAM Certificate - May 2017 • University of Maryland Hagerstown Hall Community Assistant of the Month –

August 2018

John Ward Sample Way, Cityville, Maryland 20000


SUMMARY

• Communicated with and managed contractors to repair and maintain buildings. • Solved problems between tenants and landlords as well as inter tenant disputes. • Generated and analyzed financial documents in Excel and Yardi Voyager for operating assets

in a billion-dollar portfolio with a team of property managers. • Guided my team by presenting our business to rooms full of people and investors to win an

entrepreneurial contest. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Economics, May 2021 Concentration: Finance; Minor: Business Administration EXPERIENCE Atapco Properties Inc, Baltimore, Maryland, January 2020 – Present Intern – Operations/Property Management

• Develop Excel sheets for 2 million square feet of operating assets and enter data into Yardi Voyager.

• Solve tenants’ problems by generating feasible alternatives and utilizing active listening. • Confirm lease agreements, cashflows, payments from tenants, and general upkeep of assets in

order to make recommendations and conclusions from quantitative and qualitative data. Vector Marketing, Baltimore, Maryland, May 2017 – January 2018 Sales Representative

• Set meetings with perspective clients by making 60 phone calls a day and identifying opportunities in ordinary conversation.

• Presented to perspective clients with strong oral and written communication skill. • Sold to clients with 80% close rate and $5,000 in personal product sales.

LyfeCord, Baltimore, Maryland, November 2015 – June 2017 CFO – Startup

• Started a Consumer Electronics company with 3 team members and a solution to problem. • Sold about 600 units on our website which also generated advertisement revenue. • Specialized in unbreakable phone chargers in custom colors.

SKILLS

• Analysis – Yardi Voyager, Stata Software, Trading View: Intermediate Proficiency • Communication – Vector Marketing Sales training, TDE marketing sales training, Maryland

Blue Ocean Competition (gave over 15 presentations in front of 100 people) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate) Python (Beginner) ACTIVITIES & AWARDS

• Towson University Investment Group, Member - 2018 – Present • Towson Economics Society, Member– 2018 – Present • Towson University Investment Group, Investopedia Challenge, First Place- 2018 • Maryland Blue Ocean Competition, First Place- March 2015

Jeremy Washington Sample Way, Cityville, Maryland 20000


SUMMARY

• Generated customized financial influential reports for stock management - counted stock for precise accuracy.

• Communicated with all levels of management about inventory stock - evaluating our products to meet their specific needs.

• Developed daily reports on financial transactions to ensure accuracy within the register.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Currently 2020 Concentration: Marketing GPA: 2.89/4.0

RELEVANT COURSES • Principles of Marketing • Macroeconomics

• Creativity & Idea Development • Microeconomics

EXPERIENCE Amazon Warehouse, Baltimore, Maryland, June 2019 – August 2019 Stocker

• Generated feasible alternatives for my team to count stock faster. • Developed spreadsheets to organize and retrieve stock for the warehouse. • Utilized online tools and databases to proficiently count stock.

Dollar General, Aberdeen, Maryland, May 2018 – August 2019 Associate/Cashier

• Communicated with customers, rung up purchases, handled returns and refunds, and answered questions about products, services, and merchandise.

• Utilized cash registers and online tools to resolve customer service issues. • Guided new team members on floor expectations to leave customers satisfied.

Target, Aberdeen, Maryland, April 2016 – July 2017 Associate/Cashier

• Communicated with customers, rung up purchases, handled returns and refunds, and answered questions about products, services, and merchandise.

• Utilized cash registers and online tools to resolve customer service issues. • Guided new team members on floor expectations to leave customers satisfied.

SKILLS

• Communication - APA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate),

PowerPoint (Intermediate)

ACTIVITIES & AWARDS

• Microsoft Office Excel Certification • Alpha Kappa Psi, Co-Social Chair – Present

Antony Williams Sample Way, Cityville, Maryland 20000


Education Towson University, Towson, MD

Business Administration: Finance JANUARY 2019-PRESENT

o Certified Microsoft Office Specialist for Office Excel® 2016 o Anticipated Graduation: May 2021 o Principals of Marketing o Principals of Managerial/Financial Accounting o Problem solving in Business I & II o G.P.A 3.1

Work Experience

Dining Assistant JULY 2018 - PRESENT

Brandywine Senior Living, Voorhees, NJ

o Greets and informs residents of available menu selections o Takes orders from the residents and assists them with meal selections if requested o Cleans tables at the end of meal and sets the tables for next meal seating o Ability to multitask multiple requests and correctly serve each resident o Patient and understanding when working with elderly residents of different mental and physical abilities

Soccer Official

New Jersey Soccer Referee Association NOVEMBER 2017- PRESENT

o Refereed U9-U16 youth club and pre-academy soccer o Certified USSF NJ Referee o Demonstrated tact and communication skills with coaches, parents, players, and other referees while

officiating games

Community Involvement

Volunteer JANUARY 2015-Present

Spanner (Special Population Achieving Normalcy through Education and Recreation

o Teach behavioral and communication skills to children and adults on the Autism Spectrum o Guide small to large groups though games and exercises in order to improve social skills

Professional Affiliations Alpha Sigma Phi Fraternity APRIL 2019-Present

Ramapo Men’s Soccer team (NCAA Finalist) SEPTEMBER 2017-JANUARY 2019

DECA Organization - State Finalist SEPTMEBER 2015- MAY 2017

Matthew Wise Sample Way, Cityville, Maryland 20000


SUMMARY

• Leading promotional team of 7 to think critically and come up with new promotions for gameroom.

• Using problem-solving techniques and computer applications to fix and maintain 40 arcade games.

• Working with and communicating with management to develop a new card system technology for 33 arcade games to increase sales.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected Graduation: December 2021 Concentration: Leadership & Management Transfer Community College of Baltimore County Associated Arts, December 2019 GPA: 3.64/4.0; Magna Cum Laude; Dean’s List for entirety of tenure Relevant Course Work

• Principles of Financial Accounting

• Macroeconomic Principles

• Writing for Liberal Education

• Microeconomic Principles

• Calculus for Applications

• Public Speaking

EXPERIENCE The All American Steakhouse & Sports Theater, Parkville, Maryland, January 2017-Present day Lead Game Room Attendant

• Leading team of 7 employees in gameroom, coming up with new promotional efforts through good communication.

• Overseeing stocking and organization of $2,000 weekly in redemption prizes. • Fixing and maintaining 40 arcade games using computer software and applications. • Charged with implementing new gameplay settings for 33 games and card system

then training co-workers and management on how to use newly developed system. SKILLS

• Analysis - StatCrunch (Intermediate) • Communication - APA Style (Intermediate), MLA Style (Intermediate) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint

(Intermediate), HTML (Intermediate) ACTIVITIES & AWARDS

• Graduated with Associated Arts Degree in 3 semesters • 2x JUCCO Region XX Champion

Orhan Yeniceli Sample Way, Cityville, Maryland 20000


SUMMARY

• Providing superior leadership skills and team building abilities in areas containing management allowing for a more productive group which allows for better output.

• Communicating with a wide range of people from different settings and lifestyles due to having the skills of talking multiple languages allows for better connections.

• Ensuring the ability to solve problems that may arise with proficiency such as money management.

EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, December 2021 Concentration: Management GPA: 2.87/4.0

• Business Communications RELEVANT COURSES _

• Problem Solving in Business • Business Management • Micro/Macro Economics

EXPERIENCE Uber, Virginia, Maryland, Washington D.C., April 2018 – Present Associate Member- Driver

• Maintaining customer satisfaction with a 5.0/5.0 rating representing a strong performance in my business and communication skills.

• Providing passengers a safe, comfortable, and entertaining ride with strong feedback on my performance.

• Maintaining a conversation with customers from all backgrounds allowing for higher self-esteem.

Lyft, Virginia, Maryland, Washington D.C., April 2018 – Present Associate Member- Driver

• Maintaining customer satisfaction with a 4.9/5.0 rating representing a strong performance in my business and communication skills.

• Providing passengers a safe, comfortable, and entertaining ride with strong feedback on my performance.

• Maintaining a conversation with customers from all backgrounds allowing for higher self-esteem.

Coaches, Brunswick, Maryland, February 2015 – October 2016 Staff – Cashier

• Managed the front desk and handled currency weekly in large sums requiring the use of critical thinking and the use of technology.

• Developed communication skills with both customers and workers allowing for a better delivery and understanding of information.

• Product knowledge within the business allowed for a better understanding of the overall business.

SKILLS

• Analysis - SPSS (Beginner), MATLAB (Beginner) • Communication - Turkish (Native), APA Style (Intermediate), Spanish (Pre-

intermediate) • Design - Adobe Photoshop (Intermediate), Adobe InDesign (Beginner), Adobe Illustrator

(Beginner) • Technology- Microsoft Office - Word (Intermediate), Excel (Intermediate), PowerPoint


• American Poolplayers Association, Member - July 2019 – Present

Brett Young Sample Way, Cityville, Maryland 20000


SUMMARY

• Bringing four years of experience in the retail, grocery, and hospitality industries. • Utilizing customer service techniques to effectively provide conflict resolution, and

the highest level of satisfaction. • Taking advantage of need assessment skills in the realm of customer service and

technical support fields. • Demonstrating intermediate leadership and management skills in customer-facing

and professional office environments. EDUCATION Towson University, College of Business and Economics Bachelor of Science, Business Administration, Expected Graduation May 2022 Concentration: Investments GPA: 3.65/4.0; Deans List (Spring & Fall 2019) EXPERIENCE Apple, Towson, Maryland, October 2019 - Present Technical Specialist

• Taking appointments for technical support for six lines of products, for over 13 software versions while maintaining at least a rate of four appointments per hour to support a high-volume environment.

• Accurately document reported problems and proposed resolutions with product issues in ample detail into an internal documentation system used by Apple engineers.

• Using troubleshooting theory to isolate issues to hardware or software by using a symptom chart.

Giant Food Stores, West Grove, Pennsylvania, March 2016 – Present Customer Service Associate

• Evaluate business needs in real time to ensure that the checkout experience is as efficient and effective as possible.

• Assist with leading a team of 60+ to help the company reach a set of goals and benchmark metrics.

• Perform closing procedures for 22 registers and reset tills to a pre-set amount to prepare for next day.

Yogi Bear’s Jellystone Camp Resort, Quarryville, Pennsylvania, May 2018 – August 2019 Reservations Agent (Seasonal)

• Provided customer support to guests and prospecting guests through phone calls, emails, and live chat platforms.

• Perform check-in procedures daily for up to 150 reservations and manage the guest experience in the park ensuring company standards of satisfactions.

• Provide assistance for large volume reservations for groups and schools based on group’s needs and generating feasible alternatives.

SKILLS • Communication – Social Media (Certified via Hubspot). • Technology- Microsoft Excel Specialist (Certified), Microsoft Word, PowerPoint, Outlook

(Intermediate). ACTIVITIES & AWARDS

• Avon Grove Cancer Society, Member – 2017 – 2018 • agTHON, Head Council 2018