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SUMMER TRAINING REPORT
ON
JOB SATISFACTION LEVELAMONG EMPLOYEES
OF HIGHWAY INDUSTRIES LTD.
Submit in partial fulfillmentFor the award of degree of
MASTER OF BUSINESS ADMINISTRATION (MBA)
SUBMITTED TO: SUBMITTED BY:Prof. Ms. Shallu Sood Neha Aggarwal
Roll No. MBA 3rd Sem.
GUJRANWALA GURU NANAK INSTITUTE OF MANAGEMENTAND TECHNOLOGY, CIVIL LINES, LUDHIANA
SESSION (2005-2007)
DECLARATION
I Neha Aggarwal Roll No.____ students of MBA 3rd semester at Gujranwala
Guru Nanak Institute of Management and Technology, Ludhiana, undertake the
Summer Training work on "Job Satisfaction Level among employees" at
Highway Industries Ltd. is my own work and is original one and has not been
submitted earlier either to the university or to any other institute for fulfillment
of the requirement of a course of study.
Signature
Neha AggarwalRoll No.MBA 3rd Sem.
Venue: Ludhiana
Date: ______________
PREFACE
The project report is the result of my 6 weeks of industrial
Summer Training conducted to fulfill the requirement of MBA examination
conducted by PTU, Jalandhar.
I undergo my training at Highway Industries Ltd. during the
training period I tried to understand the Job Satisfaction about among
employees at Highway Industries Ltd.
I have really fortunate for getting an opportunity to pursue my
summer training in a reputed, well established, fast growing organization like
Highway Industries Ltd., Ludhiana.
ACKNOWLEDGEMENT
It is my proud privilege to put on record my gratitude to all those
who have been the source of guidance, cooperation and help during the my
observational study and completion of my training at Highway Industries
Ltd., Ludhiana.
I am highly thankful to Mr. Jagdish Kumar, Manager Personnel
and HRD at Highway Industries Ltd., under whose able guidance. I was able
to complete my project. I am particularly thankful to him for arranging
meaningful discussion, coordination, insight and working knowledge he has
given to me.
I am grateful to the management of Highway Industries Ltd.,
Ludhiana for providing the opportunity to do this project in their esteem
organization. I am grateful to all the employees of Highway Industries Ltd.
I would like to highly thanks to Mr. Gunwant Singh Dua (Co-
ordinator of GUJRANWALA GURU NANAK INSTITUTE OF
MANAGEMENT & TECHNOLOGY, LUDHIANA) for giving me
opportunity to undergo summer training. My special thanks to Prof. Ms.
Shallu Sood for their intimate help and guidance, tremendous support,
practical inspiration and taking immense interest in my project through my
training period.
I am thankful to my parents who provided me the opportunity to
be educated and who always showered their choicest blessing on me.
- Neha Aggarwal
TABLE OF CONTENTS
S. NO. CHAPTER NAME PAGE NO.
1. Introduction to Highway Industries
2. Highway group – an introduction
3. Organisation structure
4. Organisation Chart of Highway Industry
5. Organisation Chart of HRD and Personnel
Department of Highway Industries
6. Functions of Various Departments
Finance Department
Personnel Department
Production Department
7. Quality Policy
8. Facilities provided to the employees
9. Awards given to the employees
10. Schemes make for the employees
11. Product portfolio of Highway Industries
12. Human Resource Management
Objective of HRM
Function of HRM
13. Job satisfaction
What is job
What is satisfaction
Meaning of job satisfaction
Positive aspect of the job
Preventive aspect of the job
Various departments of the job
14. Need of the study
15. Objective of the study
16. Research methodology
Definition
Sample size
Determination of population
Instruments used for data collection
Collection of data
Analysis of data
17. Analysis and interpretation
18. Findings
19. Suggestions
20. Limitations
21. Summary
22. Annexure
23. Bibliography
“At HIGHWAYexcellence is
alwaysan ongoing
journey,never destination”
Challenges, across geographies, across a multitude of mindsets. Responses that
must stride beyond frontiers, across the earth making it a single world. Of
humans, of nature-a holistic oneness. Highway thrives in it with continuous
innovation, wearing the challenges and responses. That’s the edge that drives
Highway business growth.
(HIGHWAY GROUP)
INTRODUCTION TO HIGHWAY INDUSTRIES LTD.
Hero group is a product of vision – a vision that translates
peoples aspiration into group comprises of over 20 companies with diversified
activities. It has a reputation vide range of services and has been a market
leader in bicycles in over two decades motor cycles for 5 years with a group
turn over 7500 crores, Hero continuously strives for synergy between
technology, systems and human resources to provide products and services that
meet the quality, performances and aspirations of its customers groups has joint
ventures with Honda Motors of Japan manufacturing Motor Cycles since 1984,
Showa of Japan for making shock absorbers since 1985 and National Panasonic
of Japan for Bicycles.
The glorious journey of HIGHWAY INDUSTRIES Ltd. Began
in 1971. Since then, the company has manufactured as estimated of 20 million
hot and cold forged components like FREEWHEELS, CRANK SHAFTS,
KICK STARTERS, CONNECTING RODS, KICH STARTER SPINDLES.
HIGHWAY INDUSTRIES is a sister concern of M/s HERO
CYCLES Ltd. worlds largest bicycle manufacturer. Established in 1971,
HIGHWAY INDUSTRIES started manufacturing single and multi speed
freewheels for domestic and overseas marketer.
Achieving a landmark for being largest manufacturer of
freewheels in the country, as now emerged as an OEM to HERO HONDA for
parts such as CRANK-SHAFT, CONNECTING RODS, ARM ASSEMBLY
KICH STARTER and KICK STARTER PINDLE. HIGHWAY INDUSTRIES
Ltd. the largest manufacturers of single speed multi speed FREE WHEELS is
producing thirty five thousand single speed and 7000 thousand multi speed
FREE WHEELS in a day.
HIGHWAY INDUSTRIES is an ISO/TS 16949:2002 certified
company where stringent quality control systems are being religiously followed
to ensure complete satisfaction. Highly trained technical staff, forging
experience latest machinery and in machine tools building capability have
made HIGHWAY to achieve the delivery deadlines, and maintain the
consistent quality and continuously reduce the cost.
Equipped with latest technology, the company places great
emphasis on Research and Development to cater the ever-changing needs of
the customers. This ISO/TS 16949:2002 company specializes in all kinds of hot
and cold forging machining, finishing, assembly and heat treatment. Heavy
duty imported presses from Japan, Taiwan and Germany are installed for all
cold and hot processes. The advantages of this technology are high production
rate, better dimensional accuracy, excellent surface and superior mechanical
properties.
The company currently operating at 3 sites (factories) also
manufacturing Special Purpose Machines including CNC machines.
MANAGEMENT TEAM
Mr. Umesh Munjal(Managing Director)
Mr. Amol Munjal(Chief Executive Officer)
Mr. Amrik Singh[Sr. Vice President (works)]
Mr. A. K. Mittal[Vice President (Finance)]
Mr. R. N. Chhabra(General Manager)
PRODUCT MANUFACTURED
KRANK SHAFT
CONNECTING ROD
KICK STARTER
KICK STARTER SPINDLE
ASSEMBLE ARM
ANNUAL TURN OVER
100 Crores
REGISTERED OFFICE
Phase – 8, Mangli, Ludhiana
NO. OF DEPARTMENTS
24
COMPANIES POLICIES
To be the preferred auto parts supplier across world though:
Customer Satisfaction
Continual improvement in Management System
Prevention of pollution hazards
Maintaining safe and clean environment
Conservation of resource and waste management.
Compliance with applicable legal and other requirements.
COMPANY OBJECTIVES
Quality:
o Reduction in Company’s complaints.
o Defect prevention.
o Reduction in variation and waste in supply chain.
Delivery:
o Adherence to customer’s delivery commitments.
o Ensure commitments met by suppliers as well as by other service
providers.
Cost:
o Ensure cost effective operations through continual improvement.
Environment Health and Safety:
o Provide clean orderly and safe work place.
o Prevention of pollution.
o Prevention of occupational hazards and injuries / illness.
o Compliance with leagal and other applicable EHS requirements.
Resources:
o Encourage involvements of employees.
o Enhance competence and skill of employees.
EXPORTS
Highway Industries Ltd. ventured in to the global market in 1971. Today
Highway Industries exports 25% of its production to more than 10 countries
and has a strong presence in markets like USA, Italy, Germany, France,
Taiwan, South America and Malaysia.
Its trusted, tested and reliable workforce coupled with the latest
technology, quality consciousness, customer oriented services and strong
logistics has given Highway Industries an edge over its competitors and in the
world’s most quality conscious and price sensitive markets, thereby making
Highway Industries a truly international organization in terms of sourcing from
and catering to the world market.
CAREERS & TRAINING
With a view to enhance their skills, Highway Industries continuously train its
people across all functions, levels and disciplines of the organization. It has
designed elaborate training and development programs that encompass the
technical, material, behavioural and spiritual growth of its employees. Apart
from these, managers participate in training programs at some of the best
institutes like Harvard Business Schools, IMD Switzerland and IIMs in India.
Highway Industries sincerely believes that when technology
converages, people make a difference.
ORGANIZATION STRUCTURE
Organisation is the backbone of management. Without efficient
organization, no management can perform its functions smoothly. Sound
organization contributes greatly to the continuity and success of the enterprise.
It is the framework of relationship of persons operation at various levels with
virtual or horizontal dimensions. Type of organization in a company depends
upon its size, technology and the range of production.
Being a manufacturing organization, the company is organized on
functional level and its organization set up is very well designed. There is a
clearly defined line of authority. The responsibility of higher level for act of its
subordinates is absolute and the structure is simple and flexible. Unity of
direction is there at upper level, persons are confined to a single major
function. They work in harmony and co-operation without creating any
confusions or conflicts that makes are working of organization highly efficient
and speedy. Span of management is neither too narrow nor too wide. Each
superior has generally one to six subordinates under him.
Upper level of management consists of Board Of Directors.
Managing Directors and Managing Directors-cum-Chairman Board of
Directors comprises of ten directors who are noted industrialists. Professionals
and Technocrats with a rich experience and exposure administration, law and
finance.
ORGANISATIONAL CHART OF HRD AND PERSONNEL DEPARTMENT OF HIGHWAY
INDUSTRIES
FUNCTIONS OF VARIOUS DEPARTMENTS
FINANCE DEPARTMENT
This department is headed by Mr. Rakesh Sharma who is the
Finance Controller of Highway Industries Ltd. He supervises the activities of
finance as well as accounts department. He is mainly responsible for raising
and deployment of funds in an efficient manner. The main objectives of this
department are:
Making funds available for smooth and efficient operation of the company.
To co-ordinate with the different department in the organization.
The routine responsibilities of this department are working
capital management, position of accounts, dealing with bank and public
institutions and budgeting.
This department is the nerve center of this organization as all
other departments upon this department for finance.
PERSONNEL DEPARTMENT
In Highway Industries, Mr. Jagdish Kumar deals with the
recruitment and selection of different departments. He is the head of this
department. This company ensures that provision of Wages Act, ESI Act,
Provident the basis need of food, drinking water, medical facilities, crèche
facilities and separate canteen for male and female workers. This department
also ensure the safety to the workers by providing them proper safety
equipments and better conditions for working.
PRODUCTION DEPARTMENT
The production department deals with the operation of any
concern i.e. producing the product Mr. Rakesh Sobti is the GM of this
department.
The main objective of this department is to produce the yarn
according to the requirements. It is a big unit with 10 plants and 3,000 peoples.
Each plant is headed by a plant manager who is the qualified person (at least
with B.Tech. Degree).
In this department the GM gives instructions to the Production
Manager regarding the requirements of the marketing department and
regulating the production. The plant manager is responsible for the production
who delegates work to the plant manager. This department ensures that the
plant is working at full capacity and production is according to the
requirements, i.e. neither less nor more. They also take care of the usage of
raw material i.e. its quality and quantity. So, this department is totally
responsible for production process.
QUALITY POLICY
We are committee to provide total customer satisfaction by not
only meeting but exceeding the agreed customer requirements.
The past 10 years have been some exciting developments in the
standardization and harmonization of judgemental quality management system
requirements and certification infrastructure. In live with our commitment to
provide our client’s cutting edge information and services TUV has been
participant in the development of some of these standards.
FACILITIES PROVIDED TO THE EMPLOYEES
1. Employees are provided with two new shoes and uniforms every
year.
2. There are various awards such as best workers Award, Sagun award
etc. are also provided.
3. Many types of schemes are also made such as provident fund,
medical claim etc. are also provided to the workers.
4. Certain types of accounts are also made for employees convesuems
such as for salary deposits, ATM etc.
5. Workers are also provided with special increments and also they are
promoted to higher jobs if their work is best.
6. Company also take care of their employees by providing safety
measures such as gloves and long shoes if they had to work in
chemical area.
AWARDS GIVEN TO THE EMPLOYEES
1. Long Service Award
This award is provided to the workers if their working period is
longer award is given on the basis working period such as 15 yrs., 20 yrs., and
25 years.
2. Full Attendance Award:
This award is provided to the workers on the basis of certain
conditions:-
Rs.300 – if no leave is taken
Rs.250 – if 1 leave in take
Rs.200 – if leave for 1½ day is taken
3. Best Workers Award:
This award is given to those workers who works very well, in a
disciplined manner and in proper manner.
4. Sagun Award:
This award is given to those employees who got married. It
includes certain conditions:-
Award Position
Workers Rs.250
Supervisor Rs.1100
Managers Rs.2100
Senior Manager Rs.3100
5. Suggestion Scheme Awards
In this case, the award is given to the employees on the basis best
suggestion given regarding quality and quantity.
SCHEMES MADE FOR THE EMPLOYEES
(1) ATM Scheme: In this schemes, ATM cards are made for the employees
so that they can withdraw money as and when they need it even when
they are in abroad.
(2) Provident Fund Scheme: In this scheme, both employer and employees
deposit some part of their salary in provident fund account and this
money is given to the workers after retirements.
(3) Medical Claim: In this scheme, money, ranges from 1- 1½ lakh is
provided to the employees if they get seriously injured.
(4) Group Insurance Scheme: In this scheme, insurance of every
employee is done so that of any employee got expired their insurance of
75000-150000 is given to his family members.
(5) ESIC (Employee State Insurance Corporation): In this scheme
money is provided to the workers parents and childrens for their health
and safety.
HUMAN RESOURCE MANAGEMENT
Organizations are made up of people and function through
people. Without people organization cannot exist. The resources of men,
money, materials and machinery are collected, coordinated and utilized through
people. These resources by themselves cannot fulfill the objectives of an
organization. It is through the combined efforts of people that material and
monetary resources are effectively utilized for the attainment of objectives.
Without united human efforts no organization can achieve its goals. All the
activities of an organization are initiated and completed by the persons who
make up the organization. Therefore people are the most significant resource
of any organization. This resource is called HUMAN RESOURCE and it is the
most important factor of production.
Human Resources may be defined as “the knowledge, skills,
creative abilities, talents and aptitudes obtained in the population”.
OBJECTIVES OF HRM
Objectives of HRM are derived from the basic objective of an
organization. In order to achieve organization objectives integration of
employer’s interest and employee interests is necessary. In this light the
objectives of HRM may be summarized as follows:
To help the organization attain its goals by providing well-trained and
well-motivated employees.
To employ the skills and knowledge of employees efficiently and
effectively i.e. to utilized human resources effectively.
To enhance job satisfaction and self-actualization of employees by
encouraging assisting every employee to realize his/her full organization.
To bring about maximum individual development of members of the
organization by providing opportunities for training and advancements.
To secure the integration of all the individuals and groups with the
organization by reconciling individual/group goals with that of
organization.
To develop and maintain the quality of work life (QWL) which makes
employment in the organization a desirable personal and social situation.
FUNCTIONS OF HUMAN RESOURCE MANAGEMENT
The functions are common to all organizations though every
organization may have its own human resource management may have its own
human resource management programme.
These functions of human resource management may be broadly be classified
into:
1. Managerial functions 2. Operating functions
1. MANAGERIAL FUNCTIONS
Managing people is the essence of being a manager. Like other
managers, a human resource manage performs the functions of planning,
organizing, directing and controlling.
Planning
Organizing
Directing
Controlling
2. OPERATIVE FUNCTIONS
The operative or service functions of human resource
management are the tasks which are entrusted to the personnel department.
These functions are concerned with specific activities of procuring, developing,
compensating and maintaining an efficient work force:
a) Procurement function
It is concerned with securing and employing the right kind and
proper number of people required to accomplish the organizational objectives it
consists of the following activities:
Job Analysis
Human resources planning
Recruitment
Selection
Placement
b) Development function:
Human resource development is the process of improving the
knowledge, skills, aptitudes and values of employees so that they perform the
present and future jobs more effectively. This function comprises the
following activities:
Performance and potential appraisal
Training
Executive development
Career planning and development
c) Compensation function: It refers to providing equitable and fair
remuneration to employees for their contribution to the attainment of
organizational objectives. It consist of following.
Job Evaluation
Wage and salary administration
Bonus and incentives
Payroll
d) Integration function: It is the process of reconciling and goals of
the organization with those of its members. Integration involves
motivating employees, workers participation etc. It consists of the
following:
Job satisfaction
Grievance redressal
Collective bargaining
Conflict management
Participation of employees
Discipline
(e) Maintenance function: It is concerned with protecting and promoting
the physical and mental health of employees. For this purpose several
types of fringe benefits such as housing, medical aid, educational
facilities etc.
Safety
Social security
Welfare schemes
Personnel records
Personnel research
Personnel audit
JOB SATISFACTION
WHAT IS JOB?
According to the encyclopedia of psychology," Job is a task, an
occupational activity performed in return for a monetary reward
The Oxford dictionary define job as, "As small definite piece of
work done in a way of one's special occupation".
The Job can also be interpreted in terms of position. Accordingly,
"A job is a group of similar positions in a single plant business establishment,
institution or other work place." An occupation is a group of similar jobs found
in several establishments.
WHAT IS SATISFACTION?
Satisfaction is a word, which is difficult to define. Webster's
encyclopedia dictionary of English language define it as:
The act of satisfaction or state of being satisfied, contentment in
Possession and enjoyment and to satisfy is to grant fully the wants, wishes or
desires of, to supply to the full extent with what is wished for."
It is the combination of these two words.
JOB SATISFACTION
Work or job has its psychological, sociological, philosophical and
theoretical importance. It is the work that helps an individual in self-
actualization since many of the needs are served in and through work. There
are two special aspects of job:
MEANING OF JOB SATISFACTION:
Job Satisfaction is one of the most crucial but controversial issues
in the field of education, industry, occupation and organizational psychologists;
sociologists, economists and administrators in these fields find themselves
baffled over the problem of Job Satisfaction. Job Satisfaction is widely
accepted psychological aspect of effective functioning in any organization.
One of the symptoms of deteriorating conditions in an
organization is a low job satisfaction. Job satisfaction is a specific subset of
attitudes held by the organizational members. It is the attitude one has towards
his/her job. The satisfaction that the individual associate with his or her job is
really the degree of satisfaction with a different number of different dimensions
of the job. In simple words we can say that job satisfaction is the end feeling of
a person after performing a task. To the extent that a person's job fulfills his
dominant needs and is consistent with his expectations and values, the job will
be satisfying. The feeling would be positive or negative depending upon
whether need is satisfied or not.
A large number of factors determine the individual's level if
satisfaction. The personal factors are important to management because they
have a relationship to job satisfaction and because their use can result in better
placements of executive.
Many of the factors controllable by the management are quite
significantly related to job satisfaction. The most important are security,
opportunity for advancement and working conditions.
Different thinkers have defined Job satisfaction in different ways:
The credit for bringing this term to the currency goes to
HOPPOCK. Hop pock (1935) in his classical work on job satisfaction reviewed
32 studies and commented that though there was much opinion about job
satisfaction, there were not too many factual studies. For him job satisfaction is
any combination of psychological, physiological and environmental
circumstances that cause truthfully to say," I am satisfied with my job". Job
satisfaction refers to an overall affective orientation on the part of individuals
towards work roles, which they are presently occupying. Job satisfaction is
favorableness or unfavourableness with which employees view their work. It
results when there is a fit between job requirements and the wants and
expectations of employees.
BLUM and BLUM NAYLOR consider job satisfaction as a
generalized attitude of the individual resulting from many specific attitudes in
their areas:
1. Specific job factors.
2. Individual characteristics.
3. Group relations outside the job.
These factors can never be isolated from each other for analysis
but indication of their relative importance in job satisfaction may be obtained
through the use of statistical techniques.
RAO defines job satisfaction as a pleasure or positive emotional
state resulting from the appraisal of one's job experience.
POSITIVE ASPECTS OF THE JOB. WHICH INCLUDES:
Economic aspects
Enjoyment of Job activity
Development of sense of dignity and pride
Opportunities of associations with others
Self-actualization
PREVENTIVE ASPECTS OF THE JOB. WHICH INCLUDES:
Avoidance of job
Avoidance of being useless and worthless
VARIOUS DETERMINANTS OF JOB SATISFACTION:
The various factors influencing job satisfaction may be classified into
two categories:
(a) ENVIRONMENTAL FACTORS
- Job content
- Occupational level
- Pay and promotion
- Work group
- Supervision
(b) PERSONAL FACTORS
- Age
- Sex
- Educational level
- Marital status
- Experience
NEED OF THE STUDY
The aim of the study is to identify the level of satisfaction or
dissatisfaction of job, which exists among the employees of a company. The
personality of an individual influences his attributes towards work and life in
general, which in turn also has a direct bearing on his job satisfaction and
productivity. As such as an investigation of the aspect so that the finding may
be brought to light for initiating steps for improvements of the work culture.
An industrial organization can benefit materially if it knows that
individual attitudes contribute to job satisfaction. By discovering attitudes on
factors related to the job, a firm can correct certain bad situations and thereby
improve the job satisfaction of its staff
OBJECTIVES OF THE STUDY
The basic following are the specifies objectives if the study.
To analyze and know the level of job satisfaction in HIGHWAY
INDUSTRIES LTD. regarding their work and with management.
To analyze and know the level of job satisfaction in HIGHWAY
INDUSTRIES LTD. with age, education, type of work, salary, marital
status and experience.
RESEARCH METHODOLOGY
Definition of Research Methodology:
"Research Methodology is the description, explanation and
justification of various methods of conducting research".
This part of the project explains the research methodology of the
study. It describes the data collection methods, the sampling plan, the tools of
investigation, planning of questionnaire and the limitation of study. The study
required to be collected from two sources- Primary Data and Secondary Data.
Primary data is data which is collected by person/investigator
himself. It is basically first hand data. There are various methods under the
primary data which are used to collect current information like observation,
interview and questionnaire. Secondary data is collected by any other person, it
is an existing data. This can be collected from various sources like Journals,
Magazines, books, newspapers etc.
Sample Size:
For the purpose of the study 50 employees of this organization
were taken. As the respondent were selected from Highway Industries only.
Convenience sampling was adopted.
Determination of Population:
In view of the fact this was a survey which is completed with
limited period of time and limited sources, present study was restricted to
Highway Industries.
Instruments used for data collection:
For Primary data, a structured questionnaire has been used for the
collection of data. In this study we have taken a questionnaire of 11 questions.
The respondents are required to give their answer on a 5-point scale ranging
from strongly agreed to strongly disagree. It was done by personal interview /
from various respondents. All the employee$ were contacted personally
Collection of data:
A questionnaire was designed in order to obtain answers pertinent
to the objective of research. A structured interview schedule was framed for
collecting the data. It contained both open and close ended questions.
Sequencing of questionnaire were decided according to the requirement of
study. Initially general questions were asked and later questions regarding the
objective of study were asked.
Analysis of data:
For the purpose of analysis, the statistical tool like mean, average
and percentages are used. The likert scaling system consisting of five
categories of agreements and disagreements was applied to each item. Each
item could be replied by checking any of the five answers: "Strongly Agreed,
Agreed, Undecided, Disagreed, Strongly Disagreed". The items were selected
in such a way the satisfied scale indicates by 'strongly agreed' and 'disagree' for
the other half. The neutral responses were 'undecided'.
1. Employee’s present job is as per their ability, qualification
experience etc.
Tabular Representation
Responses No. of Respondents PercentageStrongly Agree 45 90%Agree 4 8%
Undecided 0 0%Disagree 1 2%Strongly Disagree 0 0%Total 50 100%
Graphical Representation
Analysis:
From the above column chart it is clear that most of the
employees in Highway Industries thought that they are getting the job as per
their ability, qualification and experience. This chart reveals that 90%
employees are strongly agree and 8% employees are agree, but 2%
employees are disagree, no one undecided and strongly disagree to get their
job as per ability, qualification, experience etc.
2. Employees have been getting promotion according to their ability,
qualification, experience etc.
Tabular Representation
Responses No. of Respondents PercentageStrongly Agree 30 60%Agree 10 20%Undecided 2 4%Disagree 6 12%Strongly Disagree 2 4%Total 50 100%
Graphical Representation
Analysis:
From the above column chart it is clear that most of the
employees in Highway Industries thought that they are getting promotion as
per their ability, qualification and experience. This chart reveals that 60%
employees are strongly agree and 20% employees are agree, 12%
employees are disagree and 4% are strongly disagree. But 2% employees
are undecided because of unawareness of rules and regulations of Highway
Industries.
3. Employees are satisfied with the working conditions that prevail
within the organization.
Tabular Representation
Responses No. of Respondents PercentageStrongly Agree 20 40%Agree 18 36%Undecided 3 6%Disagree 7 14%Strongly Disagree 2 4%Total 50 100%
Graphical Representation
Analysis:
From the above column chart it is clear that most of the
employees are satisfied with the working conditions that prevail in the
organization. This chart reveals that 40% employees are strongly agree and
36% employees are agree, but some employees are not satisfied with
working conditions. 14% are disagree and 4% are strongly disagree. 6%
employees are undecided because they feel working conditions are good
and sometime they feel bad working conditions.
4. As per their work, their pay is fair.
Tabular Representation
Responses No. of Respondents PercentageStrongly Agree 10 20%Agree 31 62%Undecided 0 0%Disagree 8 16%Strongly Disagree 1 2%Total 50 100%
Graphical Representation
Analysis:
From the above column chart it is clear that most of the
employees in Highway Industries thought that they are getting their salary
as per their work. This chart reveals that 20% employees are strongly agree
and 62% employees are agree. But 16% employees are disagree and 2%
strongly disagree because they thought their pay is not as per their work.
Nobody undecided about work and their fairness.
5. Employees have full confidence in the management of the
organization.
Tabular Representation
Responses No. of Respondents PercentageStrongly Agree 45 90%Agree 3 6%Undecided 0 0%Disagree 2 4%Strongly Disagree 0 0%Total 50 100%
Graphical Representation
Analysis:
From the above column chart it is clear that most of the
employees in Highway Industries have strong confidence in the
management of the organization. This chart reveals that 90% employees are
strongly agree and 6% employees are agree. But 4% employees are disagree
to confidence in the management of the organization. Nobody undecided
and strongly disagree.
6. There is no place for favoritism in the organization.
Tabular Representation
Responses No. of Respondents PercentageStrongly Agree 44 88%Agree 3 6%Undecided 0 0%Disagree 2 4%Strongly Disagree 1 2%Total 50 100%
Graphical Representation
Analysis:
From the above column chart it is clear that most of the
employees in Highway Industries thought that there is no place for
favoritism in the organization. This chart reveals that 88% employees are
strongly agree and 6% employees are agree. But some people thought that
there is favoritism in the organization. Therefore 16% employees are
disagree and 25 are strongly disagree. Nobody undecided about the place
for favoritism in the organization.
7. Employee’s supervisor behaves properly with him.
Tabular Representation
Responses No. of Respondents PercentageStrongly Agree 30 60%Agree 5 10%Undecided 1 2%Disagree 7 14%Strongly Disagree 7 14%Total 50 100%
Graphical Representation
Analysis:
From the above column chart it is clear that most of the
employees in Highway Industries feel that their supervisor behaves properly
with them. This chart reveals that 60% employees are strongly agree and
10% employees are agree. But some people do not satisfy with the behavior
of their supervisor with them. Therefore 14% employees are disagree and
also 14% are strongly disagree. 2% of employees undecided about the
behavior of their supervisor with them.
8. Suggestions given by employees for the benefit for the benefit of the
organization are accepted and implemented.
Tabular Representation
Responses No. of Respondents PercentageStrongly Agree 5 10%Agree 9 18%Undecided 2 4%Disagree 15 30%Strongly Disagree 19 38%Total 50 100%
Graphical Representation
Analysis:
From the above column chart it is clear that most of the
employees in Highway Industries feel that suggestions given by them are
not accepted and not implemented in the organization. This chart reveals
that 38% employees are strongly disagree and 30% employees are disagree.
But some people thought that their suggestions are accepted and
implemented in the organization. But only 10% employees are strongly
agree and 18% are agree. 4% of employees undecided to whether their
suggestions are accepted or not.
9. Employees are satisfied with the various welfare facilities like
transport, medical etc.
Tabular Representation
Responses No. of Respondents PercentageStrongly Agree 48 96%Agree 2 4%Undecided 0 0%Disagree 0 0%Strongly Disagree 0 0%Total 50 100%
Graphical Representation
Analysis:
From the above column chart it is clear that most of the
employees in Highway Industries are highly satisfy with the various welfare
facilities in the organization. This chart reveals that 96% employees are
strongly agree and 4% employees are agree. Nobody undecided, disagree
and strongly disagree with the welfare facilities in the organization.
10. There is high team sprit in the working group.
Tabular Representation
Responses No. of Respondents PercentageStrongly Agree 45 90%Agree 5 10%Undecided 0 0%Disagree 0 0%Strongly Disagree 0 0%Total 50 100%
Graphical Representation
Analysis:
From the above column chart it is clear that most of the
employees in Highway Industries feel that there is high team spirit in the
working group. This chart reveals that 90% employees are strongly agree
and 10% employees are agree. Nobody undecided, disagree and strongly
disagree about the team spirit in the working group of the organization.
11. As a whole, they feel that they have a better prospects of
advancement in this organization.
Tabular Representation
Responses No. of Respondents PercentageStrongly Agree 12 24%Agree 25 50%Undecided 5 10%Disagree 5 10%Strongly Disagree 3 6%Total 50 100%
Graphical Representation
Analysis:
From the above column chart it is clear that most of the
employees in Highway Industries feel that they have a better prospect of
advancement in the organization. This chart reveals that 24% employees are
strongly agree and 50% employees are agree. But some people do not
satisfy with this. 10% are disagree and also 10% are strongly disagree. 10%
are undecided to that they have better prospects of advancement in this
organization.
FINDINGS
1. Employees in Highway Industries getting the job as per their ability,
qualification and experience. But some employees are disagree.
2. Employees in Highway Industries getting the promotion as per their
ability, qualification and experience. But some employees not satisfied
with this.
3. Most of the employees are satisfied with working conditions that
prevails in organization, but some employees are not satisfied with
working conditions.
4. Employees are getting salary as per their work.
5. Employees have full confidence in the management of the organization.
6. There is no place of favoritism in the organization.
7. Suggestions given by employees are not accepted and not implemented
in the organization.
8. Employees are fully satisfied with various welfare facilities in the
organization.
9. There is high team spirit in the working group in the organization.
10. There is better prospect of advancement in the organization, but some
employees are not satisfied with this.
SUGGESTIONS
Organization should educate the employees about the rule and
regulations.
Good working conditions should be provided by organization.
Superior should properly behave with subordinates.
Suggestions given employees should be accepted and implemented in
organizations.
LIMITATIONS
Wherever study is conducted involving human behaviour, it
suffers from certain drawbacks because there is a possibility of deviation
between what is recorded and what is truth. So there are few under mentioned
drawbacks in this study:
Due to constraint of time only few employees limited area for the study.
The customer, who are selected, may not represent the true
characteristics of all the customers. So there may be variations in the
results found from the reality.
SUMMARY
The present study is an attempt to study the know the market of
Highway Industries. In the present study, the total number of employees is 50.
Very few out of which shows job dissatisfaction.
Employees in Highway Industries, getting job and promotion as
per their ability, qualification and experience. Employees are satisfied with
working conditions and getting salary as per their work. Employees have full
confidence in the management and there is no place of favoritism in the
organization. Superiors properly behave with sub-ordinates. Employees are
fully satisfied with various welfare facilities. There is high team spirit in the
working group and better prospect of advancement in the working group and
better prospect of advancement In the orgination suggestions given by
employees are not accepted and implemented in the orgination.
BIBLIOGRAPHY
1. www.Google.com
2. www.yahoo.com
3. www.plagmadu.com
4. Review Literature from various authors.