Jennifer Suddreth Resume 2016

Jennifer Suddreth, PMP, CSM (913) 961-41681019 E. Elizabeth, Olathe, KS 66061 [email protected]

Professional Profile Information technology professional with over 13 years of experience with robust program

and project management experience at various stages of the project and software development lifecycle

Lead Fortune 500 companies in the development of business strategies and the delivery of new and innovative solutions and technologies as part of several rapidly growing software companies

Proficient at translating technical challenges, opportunities, status and strategic solutions directly to executives and in turn relaying objectives to team members; turning business objectives into detailed technical solutions

Exceptional ability to analyze business processes for automation purposes, while balancing and prioritizing activities to meet deadline and quality expectations

Adept at rapidly developing in-depth technical skills and process knowledge with ongoing desire to learn and master new technologies with strong leadership skills

Continuously seeks to improve work processes that impact self, team members and the overall Customer Relationship Management (CRM) experience

Strong leadership skills with the ability to motivate and empower direct reports and peers

Areas of Expertise

• Certified Project Manager (PMP)• Certified SCRUM Master (CSM)• Archer Certified Consultant (ACC)• Governance, Risk and Compliance SME• Archer SmartSuite Framework Developer• Agile Methodologies• Product Ownership• Manage Project Management Office Implementations• Information Technology Professional• Software Delivery Lifecycle• Directly manage teams consisting of project managers, analysts, developers and testers• Define and communicate strategic direction and leadership on software implementations• Business Process Consulting • Resource Management and Capacity Planning• Program and Project Financials• Testing Planning and Execution• Microsoft Dynamics CRM

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Professional ExperiencePricewaterhouse Coopers, RemoteOctober 2016- December 2016RSA Archer Developer

● Deliver RSA Archer SmartSuite framework to be utilized Enterprise-wide for clients on an International scope

● Manage access control implementation and best practices● Work cohesively with remote team members to implement a standardized governance,

risk and compliance solution

Wells Fargo, RemoteJuly 2016- September 2016Business Analyst/Developer, Contractor

● Work with client team to gather requirements, workflow, notifications, data-driven events, dashboard, data feed and questionnaire customizations

● Act as a developer for the customizations requested by the client● Act as a subject matter expert on conference calls as to Archer capabilities when gathering

requirements● Responsible for setting timeline expectations and delivering high quality output● Responsible for delivery of a working, as expected, system to the client on time, on budget

and within scope

Commerce Bank, Kansas City, MoNovember 2015- July 2016Senior Project Manager, Information Technology

● Lead all aspects of Microsoft Dynamics CRM projects through the project lifecycle utilizing an agile methodology for enterprise-wide deployment, with an investment of over $20 million

● Manage highly complex project plans, schedule, scope, budget, and teams● Provide communication of project status to all levels of management ● Define a consistent approach to systematic sales across the organization to optimize new

business development and retention. Based on the completed development and implementation of EnAct Microsoft Dynamics CRM

● Established a Customer Relationship Management (CRM) Operational Working Group to establish consistency and governance

● Documenting AS-IS processes to facilitate development and alignment of TO-BE processes across business lines

Firemon, Overland Park, KansasDecember 2014- June 2015Process Engineer, Professional Services

● Solution Architect: Work with client during the pre-sales process to identify problem areas and potential solutions

● Lead design and requirements-gathering discussions, while proactively interfacing with customers and the rest of the Professional Services team throughout project implementation

● Document and develop needed customer customizations and integrations; obtain buy-in and validation of work estimates from Engineering team

● Legal Document Contributor: Create Statement of Work and other legally binding documentation stating project scope, timeline, and cost implications

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● Workflow Engineer: Document process flows to represent current and future-state architecture

● Answer build-phase Engineering questions on behalf of customers, and/or maintain relationship with customers to act (with Project Management) as intermediary

● Quality Assurance Specialist: Create and execute test scripts

RSA, The Security Division of EMC, Overland Park, KansasOctober 2013- October 2014Program Manager, Professional Services

● Provide technical and consultative leadership for EMC technical solutions opportunities on a range of complex IT consulting engagements. These projects include analyzing requirements, implementation, customization, integration and documentation for the customer.

● Act as project manager to provide technical leadership on implementations● Work closely with sales, project managers, and the customer to ensure a smooth

implementation and transition from start-up to integration/production mode. ● Evaluate customers' strategic business issues, identify requirements, create business case

justifications, and propose appropriate enterprise solutions. ● Manage multiple projects for Fortune 1000 companies simultaneously through all stages

of SDLC. Clients included Cerner, Exxon Mobil, and Chevron.

H&R Block July 2012-August 2013IT Project Manager, Contractor

Manage multiple projects concurrently within the IT Communications Division:● Tax Office VoIP implementation: Accountable for piloting $14 million plus project to install

Voice over Internet Protocol in new and relocating offices as well as migrate offices from POTS systems to VoIP

● Oversee Vendor relationship and administer all purchasing of new network equipment● Monitor and ensure quality standards are upheld while reporting weekly status to CIO● Lead analysis for decision support on cost per contact within the Customer Service

Organization● Manage Request for Proposal process for outsourcing multiple call agent types within the

Customer Service Organization in order to reduce cost while utilizing third party proficiencies

● Engineer QA process for Network Call Routing including documenting testing scripts and managing defect logs utilizing SharePoint application

Time Warner CableMarch 2011-March 2012Program Manager, Wifi Hotspot Installation

● Direct technical team on the installation of the latest in technology 4,000 wireless hotspots around the Los Angeles metro area

● Accountable for the development of the regional PMO office to standardize processes and documentation

● Work with VP and C-Level clients to obtain contracts with cities in order to utilize property for hanging wireless network access points on city property

● Report status throughout the lifecycle to management in order to maintain scope and requirements to ensure timely delivery that meets business objectives

● Manage technical team to define requirements with a third vendor party and client regional teams

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Jennifer Suddreth, PMP, CSM (913) 961-41681019 E. Elizabeth, Olathe, KS 66061 [email protected] LLP, Kansas City, MONovember 2010- March 2011IT GRC, Senior Advisory Associate

● Develop and integrate point solutions, data feeds and infrastructure changes for enterprise governance, risk and compliance solutions

● Integrate a SCRUM Methodology within the eGRC branch for KPMG utilizing Archer SmartSuite Framework and mentor individuals on SCRUM best practices

● Implement Vendor Management, Threat Management, and Business Continuity end-to-end Business solutions for telecommunications client

● Automate and integrate business processes to ensure organizations maximize their investment

● Transfer knowledge to client staff and share best practices based on real-world experience with Fortune 1000 companies

Freightquote.com, Lenexa, KansasJanuary 2009- January 2010IT Program Manager, PMO Lead

● Function as CIO’s Program Manager to organize and ensure IT projects are delivered on time, in scope and meeting company metrics and organizational goals

● Direct long term strategy planning and implementation through IT reform● Manage a team of resources within IT and determine capacity of resources and allocate

projects appropriately● Maintain clear communication of expectations with business executives to improve

business performance through IT enhancements● Investigate and analyze business processes and established infrastructure in order to

propose improvements and lead the changes to fruition● Work as a QA Analyst to test and approve all software and infrastructure changes prior to

deploying it into production

Archer Technologies, Overland Park, KansasMarch 2008- December 2008Program/Product Manager, Professional Services

● eBay: Program Manager and SCRUM Master on IT engagement with six projects running simultaneously at Fortune 500 technology company, designing, developing, and delivering software solutions to meet business needs utilizing SCRUM best practices

● Developer and Solution architect with end-to-end responsibilities for delivering Enterprise and IT governance, risk and compliance solutions utilizing the Archer SmartSuite Framework

● Automate and integrate business processes to ensure organizations maximize their investment

● Manage multiple projects for Fortune 1000 companies simultaneously through all stages of SDLC. Clients included Brown Brothers Harriman, Wal-Mart, eBay, Follett Educational Books, Wachovia

● Develop and implement internal PMO and SCRUM processes, documentation, and best-practices while mentoring staff on project execution in a SCRUM environment

● Determine capacity of resources and allocate projects appropriately● Transfer knowledge to client staff and share best practices based on real-world experience

with Fortune 1000 companies● Analyze infrastructure impacts to all client implementations and engineer solutions where

applicable

H&R Block, Kansas City, Missouri

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Jennifer Suddreth, PMP, CSM (913) 961-41681019 E. Elizabeth, Olathe, KS 66061 [email protected] 2006- March 2008IT Project Lead, Retail Tax Division

● Deliver technology solutions that enable critical business strategies, manage status, issues, time, budget, and delivery expectations with business leaders

● Lead new pricing strategy planning, client impact analysis, technology change execution, and real-time reporting impacting 9.7 million clients by lowering up to 60% of returns while remaining revenue neutral

● Lead implementation of IT Business Delivery Model to function as a non-centralized PMO● Successfully pilot SCRUM methodology in a pure waterfall environment● Recognized as company subject matter expert for new tax preparation software-Manage

new software integration for 6,000 offices- Red Gear Software Co.● Manage technology implementation, including budget, software and infrastructure

changes, for strategy pilot for 21 rebranded expertise offices utilizing new software in existing infrastructure- Vantive Partners

● Manage technology impacts for a new settlements product, Refund Anticipation Loan for Military personnel, with an estimated potential value of $3 million

● Monitor regulatory changes and analyze tax calculation implications and software impacts

Accenture, Overland Park, KansasDecember 2003- September 2006Consultant, Communications and High Tech

● AT&T: Production Readiness lead, Project Management Office, Billing Platform Integration

○ Deliver an integrated billing system that encompasses all areas of the business to enable merged operations and deliver committed financial synergy

○ Conduct business and functional requirement definition● Sprint/Nextel Merger: Regional Lead, Wireless Network Cost and Topology

Audit○ Engineer database housed in an SQL Server Farm to store multiple data sources,

audit data, and distribute reports to maintain an evergreen financial and topology circuit view

○ Design and code the user interface for the client to view and edit data in the operational data store

○ Develop project plan, communication plan, and issues and risk logs● Interstate Bakeries: Business Readiness and Change Management Lead, SAP/

ERP Implementation○ Develop and manage Business Readiness assessments○ Plan training delivery logistics for 1800 users over eight weeks

● Sony Electronics: Process Re-engineering and Business Readiness Lead, SAP / ERP Implementation

○ Design business processes to incorporate SAP and maximize process efficiency● Sprint: Project Management Office, Integrated Communications Marketing

Platform○ Maintain program dashboard to track multiple project’s scope, status, and issues○ Develop business case for new marketing product○ Assess Voice Over IP strategy and develop market entry plan

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Education and Training Archer Certified Consultant

• March 2008 SQL Developer

• Citrix Training Institute• March 2009

Project Management Professional (PMP) Certification• Project Management Institute• July 2008

SCRUM Master Certification (CSM)• Agile Infusion• April 2007

Bachelor of Science in Business Administration• Emphasis in International Business• University of Kansas, Lawrence, Kansas• December 2003

ReferencesJeremy Vance, Director of Information Technology, American Italian Pasta Company

Worked with Jeremy at Archer Technologies (Director of Information Technology) and at Accenture (Senior Manager for Communications and High Tech)(816) 714 – 8382; [email protected]

Ken Tomlen, Executive Director at Advanced Technology Group

Reported to Ken at Archer Technologies (Director, Professional Services) (913) 707-9449; [email protected]

Ken White, Vice President of Product Strategy at Service Management Group

Reported to Ken at H&R Block (Vice President, Retail Tax Solutions) (913) 486 – 6757; [email protected]

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mailto:[email protected]

Documents

Jennifer Suddreth Resume 2016