Saturday BriefingPage 1

Jean Rolles Honored for30 years of Docent Service

at ‘Iolani PalaceBy Dr. Chuck Kelley

Congratulations to Jean Rolles, who was recently honored by the Friends of ‘Iolani Palace and Governor Linda Lingle, for 30 years of volunteer service at the historic ‘Iolani Palace. ‘Iolani Palace and its many artifacts are preserved through the service of Docents such as Jean, who willingly devote their time as tour guides. Jean’s service and dedication to one of Hawaii’s most significant cultural buildings has greatly helped to preserve the cultural heritage for which Hawaii is known. For the past three decades, Jean has given her time, effort, and financial resources selflessly to help sustain Palace operations and restoration initiatives. Her perpetual effort has been acknowledge by both the State Senate and the House of Representative. Jean’s unrelenting effort in our community serves as a great example of an outstanding citizen.

Continued on page 5

June 9, 2007

Jean Rolles

Outrigger Steps in to Help with Extreme Makeover

By Nancy Daniels

It was a monumental secret in the month leading up to the announcement on June 6, but as many of us now know, Extreme Makeover: Home Edition is in Hawaii this week shooting an episode for its fifth season in the show’s ongoing effort to visit all 50 states. The Akana family of Kalihi

Continued on page 9

Continued on page 6

Dr. Richard Kelley said a few words at the closing banquetof the Trade Wind Tours Reunion

Trade Wind Tours Holds Reunion

in Las Vegas This past week, I traveled to Las Vegas to attend the first reunion of former employees of Trade Wind Tours (TWT), for many years, one of Hawaii’s leading tour operators. TWT’s leader was the late Bob MacGregor, who, shortly after World War II, started with a small retail travel office on Kalakaua Avenue, where the Outrigger Waikiki Hotel now stands. Bob was a

Saturday BriefingPage 2

Saturday Briefing is published by and for employees of Outrigger Enterprises Group.

Editor-In-Chief: Richard Kelley Senior Editor: Marie Casciato Assistant Editor: Lehua Kala`i

Contributing Writers: Employees of Outrigger Enterprises Group

Visit us online at: www.outrigger.com/sb or www.ohanahotels.com/sbSubmit suggestions, comments, and news tidbits to Marie Casciato at

marie.casciato@outrigger.com or via interoffice mail to OEH/Executive Office, or contact her at (808) 921-6601.

© 2007 Outrigger Hotels Hawaii An Equal Opportunity Employer

Employment Opportunities If you are interested in the positions listed below and meet the qualifications, please submit an in-house application obtained from your Supervisor or Human Resources. If you have any questions, please call Eric Ishikawa at (808) 921-6989. Application deadline for the following positions is June 15, 2007.

Bell Clerk (Part Time)Must have at least six months customer service experience and be flexible to work any shift and day.

Guest Service Representative (Full Time)A minimum of one year customer service experience required. Must be computer literate, have 10-key by touch skills, and be able to type 30 wpm. Must also have excellent communication skills and be flexible to work any shift and day.

Housekeeping Supervisor (Full Time)A minimum of one year Housekeeping experience required. Must have good interpersonal and written and verbal communication skills. Must also be flexible to work any shift and day. Supervisory experience preferred.

Programmer Analyst (Full Time)A minimum of one year programming experience required. Must be able to review, analyze, create, and modify software applications in a multi-tiered Windows and/or UNIX environment. Development experience with the following technologies is required: Visual Basic 6, .NET, XML, XSL, PHP, and JavaScript. Knowledge of COBOL is a plus. Must also be available for on-call support of critical applications and interfaces. Bachelor’s degree in ICS or Business preferred.

Outrigger Kiahuna PlantationMaintenance Helper (Full Time)

A minimum of one year Housekeeping experience required and the ability to operate heavy machinery and tools. A valid driver’s license and a clean driving abstract required. Must be able to understand written instructions and work orders. Interested applicants may fax their in-house application to (808) 742-9015.

Outrigger Kiahuna PlantationSecurity Officer (On Call)

Must have Security experience or experience in a related field. A valid driver’s license, a clean traffic abstract, and CPR, AED, and first aid certification required. Interested applicants may fax their in-house application to (808) 742-9015.

Happy Birthday! June 25: Rosa M. Loeza-Nino, Arthur M. Pascual, Reynante Tangonan, Nery Tangonan, James R. Ventura, and Emmanuel V. Tapat.

June 26: Renato C. Urubio and Charlene T. Goo.

June 27: Kahealani K. Paik, Aaron K. Sell, Jocelyn P. Urayanza, Mykall M. Tatonetti, Wai Yin Ho, Elena Y. Souza, and Cristine Mae K. Weller Ongoy.

June 28: Daisy F. Y. Chun, Finaley Semes, Pui Lam Lee, Adelina B. Roblero, Jeanne M. Ross, and Noraida P. Marvil.

June 29: Carolyn L. Kahili, George Poon, Joyce M. Santos, Peternick L. Macadangdang, Pablo C. Funtanilla, Pedro V. Mercado, Joanna Z. Huang, Mark K. Chung, and Chuck Shishido.

June 30: Corallee Castillo, Brian D. M. Bott, Paul R. Devich, Junko O. Austin, Jocelyn G. Rothe, Alton R. Bailey, Dale A. Verkaaik, and Emilia Mangaoang.

July 01: Ruel R. Laborte, Teodolfo E. Valencia, Calvin S. Y. Lee, Raymond T. Scott, Sek Chih Gong, and Kwok Fai Young.

Political FundraisersBy Lehua Kala‘i

If you are interested in obtaining information regarding Hawaii politics, please call the OHH PAC Hotline at 921-6660 and leave a message on the recorder.

Tuesday, June 12Mayor Mufi Hannemann

City & County of Honolulu5:30 p.m. – 7:30 p.m.

Blaisdell Center Exhibition Hall

Wednesday, June 20Representative Kirk Caldwell

District 24 – Manoa, Manoa Valley, and University

5 p.m. – 7:30 p.m.Noelani School

2655 Woodlawn Drive

Saturday BriefingPage 3

“Uncle Jim” Presents

Fijian FolkloreBy Una Murray

Fijian folklore, or legends known as Ai Tukuni, are interesting to listen to, and many of our elders are often the ones who are tasked with their telling. Some of the stories have been put in print, but you have to admit, it just isn’t the same as when you hear it. At the Outrigger on the Lagoon - Fiji (FOR) there is a special session dedicated to telling of Fijian folklore, and it has proven to be a hit among our guests at the resort. FOR’s Cultural Coordinator Peniasi Jim Nailiko, known as Uncle Jim, is the tales-teller during an hour-long session every Monday at 2 p.m.

Outrigger On The Lagoon – FijiMarch Staff Get Together

By Jana Turaga The Outrigger on the Lagoon - Fiji holds monthly celebrations to honor its most outstanding employees and to recognize members of our familia who have celebrated birthdays. Each month awards are given in three categories - Back of the House Employee of the Month, Front of the House Employee of the Month, and Manager of the Month. In order to be nominated for the awards, certain criteria need to be met. The nominations submitted by Department Heads and the Executive Committee then selects the honorees. Congratulations to our March Honorees: Back of the House Employee of the Month Nahid Ali; Front of the House Employee of the Month Michael Osborne; and Manager of the Month Pradeep Kumar.

Uncle Jim hails from Malevu Village, a few minutes walk from the FOR. Apart from his storytelling, Uncle Jim describes the various village tours that are available to guests, so they may experience first-hand what village life is like. Uncle Jim also organizes other cultural and traditional-based activities and programs for guests. The Outrigger on the Lagoon –Fiji strives to work as a familia in harmony with the culture and the environment. To achieve this, we believe it is important to educate our guests on our culture and traditions, so they can appreciate all the beauty that is Fiji.

Cultural Coordinator Peniasi Jim Nailiko “Uncle Jim”

Back of the House Employee of the Month Nahid Ali, Cook – Kitchen department,receives his award from General Manager Darren Shaw

Front of the House Employee of the MonthMichael Osborne

Activities Attendant - Activities department

Manager of the Month Pradeep Kumar

Supervisor - Engineering department

Saturday BriefingPage 4

Troy Barboza Law Enforcement Torch Run for Special Olympics

By Danette Bolosan

Outrigger/OHANA Hotels & Resorts’ employees participated in the First Hawaiian Bank Troy Barboza Law Enforcement Torch Run for Special Olympics on May 25. The mission of the run is to raise funds and awareness of the Special Olympics, program. According to Special Olympics the program “daily reaffirms our beliefs that with hope, love, and dedication, we can see achievement and self-worth realized by an individual. It is our belief that persons with intellectual disabilities, by their involvement in Special Olympics, show the community at large the true meaning of sport and a pure joy towards life.” The Law Enforcement Torch Run for Special Olympics began in 1981 when Police Chief Richard LaMunyon of Witchita, Kansas, saw an urgent need to raise funds for and increase awareness of Special Olympics. Hawaii’s participation in the Law Enforcement Torch Run began in 1986, with 20 officers who carried the “Flame of Hope” from the State Capitol to the State Summer Games. In 1987, the Torch Run was named after Troy Barboza, a police officer killed in the

line of duty, who was a dedicated coach for Special Olympics. Outrigger/OHANA’s involvement in the Law Enforcement Torch Run began in 1988. Today, the run has grown to where all 50 states and over 40 countries participate. The run, which began at Fort DeRussy and concluded at the University of Hawaii’s Les Murakami Stadium, had runners from State and Federal offices, City and County law enforcement, HFD, all the military services, and Outrigger’s finest. The spectators along Kalakaua and Kapahulu Avenues were extremely supportive of the military runners, and we were proud to run alongside these men and women that help keep our island and our country a safe place to live, work, and visit. The real reward came upon entering the Les Murakami Stadium, where the Special Olympians greeted the runners. Their big smiles and genuine hugs for each of the runners were, indeed, special. Mahalo to all who supported this year’s Torch Run. I look forward to seeing all of you at next year’s Hawaii Special Olympics Troy Barboza Torch Run!

Back Row: Jerry Dolak, Mark Hayes, David Reed, Justin Shim, Eric Ishikawa, and Rex FreitasMiddle Row: Lori Ishiyama, Jenny Meyer, Lisa Kwok, Janet Shim, Lester Shim, and Arnold Kishimoto

Kneeling: Loyce Hurley, Cheryl Suda, Kimberly Shim, Shannon Yogi, and Danette Bolosan

Saturday BriefingPage 5

Jean Rolles Honored for 30 years of Docent Service

Continued from page 1

‘Iolani Palace was built in 1882 and is a registered Historic Site. Volunteers are the heart of ‘Iolani Palace. As Ambassadors of Aloha, volunteers warmly welcome visitors and share the rich history, grandeur, and beauty that ‘Iolani Palace has to offer. ‘Iolani Palace is always looking for volunteers. If you or a family member would like to get involved, feel free to contact Jean for more information or call ‘Iolani Palace volunteer coordinator Sherri Keikilani at 522-0821. Congratulations, Jean, and mahalo for sharing so much of yourself with our community. You are a role model for all of us!

Jean Rolles, Rosemary Eberhardt, and Zita Cup Choy - the original ‘Iolani Palace Docents

Flavors of the Reef By Luana Maitland

The employee’s of the Outrigger Reef on the Beach will host the Annual Flavors of the Reef on Friday, June 15. The event kicks-off at 9 a.m. in the Ocean Tower lobby with crafts. Guests will enjoy learning the art of Japanese origami, Samoan ti-leaf weaving, and lei making. Following at 10 a.m. will be the every popular and onolicious Cultural Food Sampling. The finale of this fun event will be the Employee Cultural Talent Show held at 11 a.m. in the Shore Bird Restaurant. You don’t want to miss this! Please join us—we look forward to sharing this Aloha Friday with you.

Celebrate the music of the islands at Waikiki Beach Walk’s™ new monthly Kama‘aina Concert series, part of the new Waikiki Beach Walk Hawaiian music heritage program. Concerts

are produced by Outrigger Enterprises Group, in association with the Hawaiian Music Hall of Fame and Hawaii Academy of Recording Arts.

HAPASaturday, June 30

4 p.m. to 5:30 p.m.Embassy Suites® - Waikiki Beach Walk™ Hotel

Grand Lanai (4th Floor)Free and open to the public

No outside food or drinks please

‘Iolani Palace Executive Director Kippen de Alba Chu presents Jean Rolleswith resolutions from The State Senate of Hawaii and the House of Representatives

State of Hawaii in honor of her 30 years of service as a Docent at ‘Iolani Palace

Monica Wong and Lily Gima perform in last year’s Flavors of the

Reef Employee Talent Show

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Trade Wind Tours Holds Reunion in Las VegasContinued from page 1

Bob MacGregor

visionary who saw the potential for tourism in Hawaii and was willing to work hard to develop the components needed to bring that vision to life. In addition to the tour company, he founded companies that provided bus transportation, u-drive car rentals, taxi service, parking, local sightseeing, Pearl Harbor cruises, and even telephone equipment and long-distance telecommunications. More details of Bob MacGregor’s full and wonderful life can be found in the April 27, 2002, edition of Saturday Briefing, available at www.outrigger.com/sb. Since its birth 60 years ago, Outrigger Hotels has worked closely with many, many travel companies large and small, and continues to do so today. They are an essential part of the travel distribution system that brings customers into our lobbies. We cherish our relationships with those companies and the people who work for them. However, our company’s relationship with Trade Wind Tours was exceptionally close and unique. That’s why I was so honored when former Chicago Office Manager Mike Corbett invited me to attend this first reunion of former TWT employees. Most of the still-living managers of TWT’s far-flung network of offices attended, plus many others from all levels of the company. It was a great time to renew friendships and relive memories. I was asked to say a few words at the closing banquet, and I thought that readers of Saturday Briefing would be interested in my remarks.

Down Memory Lane Good evening and ALOHA! I cannot tell you how pleased and honored I am to be here with you. It has been a fun weekend in many ways. My relationship with Trade Wind Tours goes back a long way—to 1963 in fact—44 years ago. At that time, Hawaii was a sleepy chain of islands in the middle of the Pacific Ocean. • Only429,000visitorsarrivedthatyear.• NoU.S.combattroopshadbeenopenlyassignedtoVietnam.

•TheBeatleshadyettoarriveinAmericafortheirfirstappearance on the Ed Sullivan Show.

• Iwasnotquite30yearsoldandwashappilypracticingmedicine at Queen’s Hospital.

Then my father called one afternoon. He was very excited because he had just acquired a lease on some beachfront land in the heart of Waikiki. He said that he was joining forces with Bob MacGregor of Trade Wind Tours and Dudley Child of InterIsland Resorts to build the finest hotel Waikiki had ever seen. “Would I join him in this endeavor?” he asked. “You could probably do it part time,” he added to sweeten the offer. I, of course, said yes and started on a journey of unknown duration and destination. We had a great time completing the Outrigger Waikiki and then the Outrigger East, with a full floor of office space for Trade Wind Tours. I had lots to learn, and Bob MacGregor took me under his wing to teach me the ins and outs of marketing, advertising, and travel distribution. It is not too surprising that marketing later became one of the hallmarks of my hotel career. Bob was like a second father to me, and, perhaps, I was like the son he never had. We traveled the world together, attending ASTA meetings from Manila to Athens, as well as other regional travel events. We went on a safari in Kenya and Tanzania. In sum, Outrigger Hotels and Trade Wind Tours had a special, unique, mutually supportive partnership. I doubt if any other hotelier in the nation or perhaps the world has ever had such close ties with an independent marketing company.

•Trade Wind Tours provided a steady stream of customers.• Outriggerprovidedaninventoryoflow-costrooms,whichwas

often a critical factor when space was really tight in Waikiki.

Well, at least I thought the prices were low—if not downright cheap. Rene Pouteau (TWT’s New York partner), doing his job, often tried to convince me otherwise. I can remember arguing with him for hours over a 50-cent increase in the rate for a room that cost around $25! Once the contracts were set, I would make a weekly pilgrimage to the Trade Wind Tours offices to meet with Rooms Control Manager Peggy Zimmerman. We would work together for hours to adjust the room blocks, so they equaled demand. But something bigger was happening at the same time. We were all working together to build Hawaii’s visitor

Continued on page 7

Saturday BriefingPage 7

Trade Wind Tours Holds Reunion in Las VegasContinued from page 6

Rene Pouteau, Piquis Rochin,

Linda Kelley, and Dr. Richard Kelley

industry. I cannot tell you how many promotional trips I went on during those years. And, we were amazingly successful in that effort.• Hawaiihadonemillionvisitorsin1967,theyearthe

Outrigger Waikiki opened.• Twomillionarrivedin1972,whentheOutriggerEast

came on line. •Therewerethreemillionin1976.• Lastyear,2006,Hawaiihostednearly7.5millionvisitors.

Through it all, I became close friends with so many of you in the room. Here are a few of the activities I particularly remember. With Bev Ripley and the Los Angeles staff, we did regional ASTA shows and hosted travel agent familiarization trips in Hawaii. For several years, the LA office answered the reservations telephones for Outrigger because there was no toll-free service to Hawaii in those days. With Piquis Rochin and the Mexico staff, we did an event in Mexico City and an ASTA congress in Acapulco. The details of Acapulco are a little fuzzy, and about all I remember now are lots and lots of margaritas. Piquis was also kind enough to take my daughter Bitsy into her family for a while. With Mike Corbett in Chicago, we took the Society of Seven to the Windy City to give an evening show for travel agents. At the end of the show, we packed everything onto buses for an 850-mile, 18-hour trip to New York City to do the show again the very next night for Rene Pouteau’s agents. We got very little sleep on that trip.

Then the world changed. • Airtravelwasderegulated.• Travelagentsbecamelessimportant.• TradeWindToursandmanyothermajorHawaii

wholesalers faded away.

I miss those good old days—I miss them deeply. It was a great run. It was a special time with special people. At this point, I am reminded of a couple of songs from that great team of philosophers called the Beatles. In one song they ask, “Will you still need me, will you still feed me, when I’m sixty-four?” That applies to so many of us here tonight, particularly me, since I’m looking seventy-four right in the eye. Then, there is the line from the Beatles’ song titled “Two of Us,” recently highlighted by computer guru Steve Jobs. In that recording, Paul McCartney and John Lennon sing a duet where they portray two old friends reminiscing about times gone by. The lyrics go, “You and I have memories longer than the road that stretches out ahead.” That might well be the theme song for most of us gathered here tonight. We, indeed, have memories longer than the road that lies ahead. As we go home to continue that journey down our individual paths, let’s remember that we all owe a debt of gratitude to Mike Corbett and his reunion team who have worked so hard to make it possible for us to get together and share our great memories once again. ALOHA!

Saturday BriefingPage 8

Standing: Dr. Richard Kelley, Linda Kelley, Ethel Walker, Cecile Leelin, Mendrei Leelin, and SOS members Marc Escueta and Wayne WakaiSitting: SOS members Vince Mendoza, Hoku Low, Lani Misalucha, Bert Sagum, Roy Guerzo, and Tony Ruivivar

Dr. Richard Kelley, Tony Ruivivar of SOS, and Ethel Walker

Society of Seven Wows Las VegasBy Dr. Richard Kelley

While in Las Vegas to attend the Trade Wind Tours reunion, I took the time to watch the Society of Seven perform with Lani Misalucha in the showroom of the Flamingo Hotel. Together they put on a dynamic show that lasted nearly an hour and forty-five minutes. Lani’s strong vocal lead beautifully complemented the many songs, impersonations, and antics that have made the SOS famous for over four decades. Much of the material is fresh and well-adapted to the spacious, beautifully equipped Flamingo Showroom. There was never a dull moment. At the end of the show, the audience gave the performers a standing ovation and then flocked around them when they appeared in the lobby outside the showroom to greet fans and sign autographs. It was great to see my long-time friends of the Society of Seven again. The original members of the SOS arrived in Hawaii in 1966 and began performing in the Main Showroom of the Outrigger Waikiki in 1968, 39 years ago, shortly after the property opened. They played at the Outrigger Waikiki almost exclusively for many years and then added gigs in Reno and Las Vegas to their schedule. Two members of the initial cast, Tony Ruivivar and Bert Sagum, are still part of the group. The Society of Seven recently received the Na Hoku Hanohano Lifetime Achievement Award from the Hawaii

Academy of Recording Artists. (See the March 17, 2007, edition of Saturday Briefing at www.outrigger.com/sb.) Las Vegas loves them too, and the Flamingo Hotel has just extended their contract to January 2008. In the meantime, the companion group, SOS LV, wows audiences Tuesday through Sunday at the Outrigger Waikiki. Both groups are well worth enjoying time and time again.

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was chosen as the deserving family to receive a life- changing gift, and host Ty Pennington, along with the production crew, Brookfield Homes Hawaii builders, and volunteers from around the community, are working together to change the Akana’s lives by building them a new home in just one week! Outrigger Enterprises Groups knows a bit about extreme makeovers—case in point is the Lewers Street area, which Outrigger has transformed into Waikiki Beach Walk™, Waikiki’s hottest new dining, entertainment, and shopping district. Outrigger also knows a bit about making dreams come true for people, having done so for millions of visitors to our islands over the company’s 60-year history. So, when we were approached by the producers of Extreme Makeover:Home Edition to help make a local family’s dream come true with a brand new home, Outrigger stepped up to the plate and signed on as one of the show’s sponsors by providing complimentary rooms to the hundreds of volunteers who have come to Oahu from the Neighbor Islands to help build the home. Construction of the Akana family’s “extreme dream” home started on June 7, and hundreds of Brookfield Homes Hawaii employees, partners, and community volunteers joined Ty Pennington and the design team to demolish the Akana’s family’s old home and build them a new one. Theresa “Momi” Akana is the founder of a non-profit organization, Keiki O Ka Aina (KOKA), which provides free cultural education programs to those who would not normally be able to afford them. Until recently, KOKA was operated out of the upstairs portion of Momi’s home but just recently, moved to a new location. Momi was a single mom on welfare when she started the organization over a decade ago. She used her food stamps to buy snacks for the center and considered her welfare check her paycheck for the services she was providing. Over the years, the Akana family’s home fell into disrepair, a situation that was made worse when they were finally able to pull together a bit of money to hire a contractor to make repairs to their home, only to have the

Outrigger Steps in to Help with Extreme Makeover

Continued from page 1

contractor leave in the midst of the project. Momi and her three kids tried to continue with the improvements to their home themselves but never had the money or expertise to finish anything properly. Then, in 2004, a major flood in the Kalihi area washed away half of the foundation on their home. For the past several years, Momi and her family have lived with the fear of their home actually falling into the neighboring river. Today, Momi and her husband of a year live with their two-month-old son and Momi’s three older children. As you might imagine, it takes a crew of hundreds to rebuild a home in just seven days, and the producers have put out a call for volunteers. If you and your family members (18 years and older) have the time and would like to volunteer over the next few days during your own personal time to help the Akana family, please email your name, hotel/department information, available days, and a cellular or other phone number to Kathy Hansberry in the Public Relations office. Her email address is kathy.hansberry@outrigger.com. We will gather this information and send it to the producers, who will call you directly to coordinate your assignment. Brookfield Homes Hawaii was selected to be the builder, taking on the task of completing the home in 106 hours of around-the-clock construction. The Emmy Award-winning reality series’ two-hour episode is scheduled to air on ABC in September as Extreme Makeover: Home Edition’s fifth season premier for an audience of 15 million viewers!

From left: Ben Akana, holding two-month old Poli, Momi Akana (back), eight-year-old Maka ( front), 14-year-old Keahi (back), and 12-year-old Kuulei, (front). Far right is Jeffrey Prostor, President of Brookfield Homes Hawaii, the construction company

that volunteered to build the Akana family’s new Kalihi home for Disney’s Extreme Makeover: Home Edition TV show

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First Quarter Housekeeping ChampionsBy Neal Murakami

The Wyndham Waikiki Beach Walk ™ (FBW) Housekeeping department recently won the 2007 First Quarter – Team of the Quarter Award for the Western/Pacific Region of Wyndham Vacation Resorts. This award recognizes only four teams at Wyndham Vacation Ownership Resorts throughout the nation. The FBW Housekeeping team is comprised of highly-experienced Housekeepers—many with 20 or more years of service in the hotel/resort environment; however, FBW is a vacation ownership property with a different set of needs and standards. All the Housekeepers quickly adapted to the vacation ownership cleaning processes. The Housekeepers have also embraced Wyndham’s policies and procedures and its MAGIC program which, in conjunction with Outrigger’s Ke ‘Ano Wa‘a values, have assisted our Housekeepers in making a positive impression on our owners and guests. On the weekends, the Housekeeping staff face an extremely-high volume of rooms that need to be turned over for check-in. Our 195-unit resort has averaged 90 percent occupancy since its opening in December 2006. Due to

the point value needed to stay at FBW, the majority of owners staying at the property are VIP members who expect a 2 p.m. check-in (normal check-in time is 4 p.m.). The team has exceeded all expectations to have the rooms ready in a timely manner as reflected in Wyndham’s guest surveys. Cleanliness scores are also above average in both Wyndham’s survey and RCI’s surveys. The Housekeeping team has accomplished this task with a team concept, hard work, and most of all, a positive attitude. They continue to remain MAGICAL with all guests and coworkers. It is not unusual to observe our Housekeeping staff waving and greeting everyone with a big smile and a warm “ALOHA!” The members of the Housekeeping department truly work as a team. They have seized the MAGIC and continue to infectiously share their ALOHA with all. They are very deserving of this honor. Please join me in congratulating The Wyndham Waikiki Beach Walk Housekeeping department on this wonderful recognition—they truly are champions.

Kneeling: Emerson Sales, Allan Sagucio, Amador Manzano, Kristoffer Pardillo, Nenita Nerveza, Ill Son Kim, Tereza Gapuzan, Herman Chiu, and Muxiu GuanStanding: Susan Young, Agricola Molina, Eufemia Saoit, Elena Ballan, Imelda Guillermo, Conrada Corpuz, Valeriana Bonilla, Bobbie Asato,

Connie Caraang, Noemi Gungab, Issara Jones, Di Ling Zhang, Josephine Villar, Shao Fei Weng, Shao Yuan Xiao, an Sharon PudiquetBack row: Marylou Dela Cruz and Susan Park