January 2013

Welcome

• Housekeeping• Introductions• Agenda Review• Packet Review

What is MA Responds and What Can it DO for YOU?

New volunteer registration system and website for registering public health volunteers in MA

•Both medical and non-medical volunteers

•Integrates registration for local, regional, and statewide volunteer programs

• Medical Reserve Corps (MRCs)

• MA System for Advance Registration of Volunteer Health Professionals (MSAR)/Unaffiliated State Volunteers

• Behavioral Health Disaster Responders

https://maresponds.org

Why MA Responds?

• Recent Events—Hurricane Sandy, Ice Storm, H1N1, Flooding, Tornadoes

• Strengthen communication

• Mobilize volunteers from outside communities

• Centralize deploying & tracking of volunteers

• Develop profile of the types of volunteers statewide 

• Goal: Rapid identification and utilization of volunteers in emergencies

Current Status MA Responds• 39 MRC units enrolled in MA Responds

• Also State MSAR volunteers, Behavioral Health Disaster Responders

• Over 10,300 volunteers in MA Responds System

• 101 trained administrators in the system

• Over 60 medical professions represented

Other CORES ClientsAs of December 2012:

• 983 MRC units nationally• Over 207,000 MRC volunteers across the country• 36 of 50 states have chosen the CORES software by Intermedix to

manage their volunteers 2012 was the MRCs 10th Anniversary

Examples

Wisconsin

Dept. of Health

MA Responds Principles

• Voluntary participation

• Preservation of local unit control

• Standardization for ease of movement throughout the State

• All volunteers must undergo MA Responds CORI checks and national SORI checks

•Registration

•Credentialing

•Management

•Notification

•Security

MA Responds Features

2 41 3REGISTER

• Secure, web-based applicationavailable 24/7

• Collect personal and professional data to enable emergency credentialing

DEPLOY

• Automatically notify and confirm availability of professionals

• Integrated two-way text and voice notification system

MANAGE

• Search for health and medical professionals by specific criteria

• Manage mission and personnel resource requests

CREDENTIAL

• Validate licenses with primary and secondary sources

• Assign emergency credential levels

MA Responds Features

CORES is the software name for MA Responds

Using MA Responds

Required Browsers:

• Microsoft Internet Explorer Version 7.0 or higher

• Mozilla Firefox Version 3.0 or higher

• Safari

NOTE: JavaScript must be enabled for administrators.

Pop-Up Blockers must be turned off.

Security

• 128/256-bit SSL Browser Encryption

• Dedicated Servers

• Encrypted Databases

• SAS-70 Certified Secure Data Centers

Confidentiality

• Confidentiality is the responsibility of EVERY Administrator!

• Practice good password security

MA Responds Definitions

• AdministratorAny person who performs management functions in system. Access rights vary by level

• Responder/Volunteer

A person that will help during an emergency or public health event

• Unit

A MRC or other volunteer team in the system. Each unit must have at least 1 administrator

• GroupsA smaller sub-set of volunteers within a unit that can be grouped by geography, skills, etc. Can be used to communicate with and manage separately

• MissionA deployment situation. Does not have to be an emergency (flu clinic, shelters, etc.)

MA Responds Roles

• Responder/Volunteer Can create and update personal information. Can view missions and trainings when assigned/invited, can view messages, and can only create messages to administrators

• Local Administrator

Can create missions, messages, trainings, and accept or reject volunteers into their unit

• Regional AdministratorSame abilities as local administrator, but has access to multiple units

• System/Statewide CoordinatorComplete system access. Can manage state volunteers and local units only with permission

• Call Center OperatorCan view all missions and send messages

CORES Definitions

BreakVolunteer Management

• Registration

Registration & Account Overview

Conducting a Search

Locate volunteers according to over 150 different criteria

Learning Exercise 1

Background Checks

CORI and SORI

• Background checks in MA Responds

• The Step by Step Process

• Verifying Picture Identification

• Local administrators must verify ID

• Pictures can be uploaded to system

Volunteer Status

Learning Exercise 2Lunch

• Comprehensive Data Collection

Standardized collection and verification of professional

license information

Credential Verification

Messaging

Messaging Features

• Compose a Message

• Type of Message

• Attachments

• Message Delivery Options

Video: How to Send an Internal Message 1:44 min

https://maresponds.org/help/video_messaging.php

Video: How to Use Advanced Delivery Options 2:54 min

https://maresponds.org/help/video_messaging.php

Learning Exercise 3

Administration Capabilities

• Administration tab

• Reports

• Accounts

• Export

For Assistance

Online Help

Video Help

Quick Reference Guides

Questions• Wrap-Up

• Evaluation

• Survey Monkey Link:http://www.surveymonkey.com/s/MARespondsTraining

https://MAResponds.org maresponds@state.ma.us

Lindsay TallonHealth Volunteer Program Manager

617.624.5193

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