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James Wilson719-551-19683280 S. Academy Blvd. Lot 74, Colorado Springs, Co. 80916
ProfessionalProfile
Support Technician for Actiontec Electronics• Tier 1 support – Provide the end user with basic connection support for retail modems and routers, entering ISP information into the modem/router to establish an internet connection.Configuring wireless information to provide wireless internet access• Tier 2 support – Provide connection support for end point devices connecting to Actiontec devices.Trouble shoot Ethernet and wireless connection issues between Actiontec devices and OEM equipment.• Tier 3 support – Provide ISP technicians with support for Actiontec devices specific to ISP’s, port forwarding, port triggering, static IP, setting DHCP services, port mapping, configuring bridge mode, setting up DNS services, setting up IP schemes.• Provide trouble shooting and support for wireless display products using Intel WiDi and Miracast.• Provide trouble shooting support for multiple ISP’s – Verizon, CenturyLink, TDS Telecom, MTS, Frontier Communications, Windstream, AT&T, Bright House Communications.• Proficient in the use of Microsoft Office Suite – Word, Power Point, Excel, Access, Outlook, OneNote.• Running and connecting Ethernet cable.• Setting up basic internet or intranet connections.• VPN – setup and connect- Client and Host.• Firewall setup and configuration.• Software installation – Anti-virus, malware protection, Operating systems – PXE or USB/DVD install.• Install and use of Linux Operating Systems – Ubuntu, Mint, Fedora
ProfessionalAccomplishments CompTIA Network+ certification
CompTIA A+ 801
Work History July 2014 - CurrentSupport Technician, Actiontec Electronics, Colorado Springs, Colorado
May 2013 – July 2014Lead Custodian, Kramer Family Library, University of Colorado Colorado Springs, Colorado Springs, Colorado
Order and Maintain custodial supplies Daily maintenance tasks- carpet extraction, report maintenance issues
or repair noted issues. Trouble shoot electrical issues and repair if able or report for repair Trouble shoot plumbing issues and repair if able or report for repair Hard floor care and maintenance, strip off old floor finish and recoat
with new finish, burnish and buff new floor finish Carpet care and maintenance, evaluate carpet and condition, repair or
recommend replacement if needed. Daily, weekly, monthly, bi-annual and annual inspections Equipment maintenance and repair, replacing vacuum motors, belts,
filters. Repair of floor care machines, Auto Scrubber, High and Low speed burnisher, Brush replacement electric motors.
Scheduling of maintenance cycles and materials.
May 2005 – August 2012Head Custodian, Widefield School District 3, Webster Elementary, Colorado Springs, Colorado
Order and Maintain custodial supplies Daily maintenance tasks- carpet extraction, report maintenance issues
or repair noted issues. Trouble shoot electrical issues and repair if able or report for repair Trouble shoot plumbing issues and repair if able or report for repair Hard floor care and maintenance, strip off old floor finish and recoat
with new finish, burnish and buff new floor finish Carpet care and maintenance, evaluate carpet and condition, repair or
recommend replacement if needed. Daily, weekly, monthly, bi-annual and annual inspections Equipment maintenance and repair, replacing vacuum motors, belts,
filters. Repair of floor care machines, Auto Scrubber, High and Low speed burnisher, Brush replacement electric motors.
Scheduling of maintenance cycles and materials. Supervise and schedule night shift personnel and equipment Grounds maintenance, evaluate and repair or report concrete, fence,
sprinkler system, playground equipment issues. Trouble shoot and report fire prevention system issues Maintain Air handling and heating units, filter change, belt change for
blowers, AC recharge, trouble shoot electrical issues and report for repair.
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Education Associates of Computer ScienceEverest College, October 2012 – March 2015Colorado Springs, Colorado April 2015
Currently enrolled College America OnlineBachelor of Science, Network and SecurityExpected Graduation July 2018
References Available upon request.
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