IVR-Driven, Direct-to-HR, Real Time Absence

Reporting & Tracking System

HR Specialty Products & Services Catalogue Executive Summary

A No Frills Distillation of Vendor’s Marketing Collateral

Thomas A Ference

President & CEO

Human Resources Mining & Distribution Co

Locating, Validating and Accelerating HR  Innovation

 

Office: 219-662-0201

Cell: 630-240-2583

Fax: 219-661-0236

e-mail: tference@hrmdco.com

Website: www.hrmdco.com

IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System • 60% to 70% of all terminations are due to employee absences• Employee-to-Supervisor absence reporting can be time consuming,

inaccurate and delayed. Can lead regulatory compliance issues, the inability to effectively staff and control labor costs, union grievances and higher-than-necessary insurance program costs

• Via IVR, this HIPPA compliant system:

~Captures current and historical call-off data 24/7directly from employee

~Supervisor notified (via PDA if you like )within 20 seconds of call off.

~Tracks absences cumulatively, by individual event or claim

~Tracks whether continuous or intermittent absence, tardy or leaving early

~Reports on those paid or unpaid absence programs as desired by employer

IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System

~tracks each event against actual time worked via receipt of regular reports from payroll or other data sources • Posts information in real time on two websites; one providing absence

details to supervisors and another providing a comprehensive, “what’s going on out there ” dashboard for HR

• Data is easily exportable to other applications• At employer’s option, vendor can execute necessary compliance

transactions• Average 15% reduction in absence rates Y1 + 10% post-sentinel effect• Call center-based or internal FMLA reporting systems can be costly

and produce inaccuracies due to inconsistencies• Here, via IVR, employees self-report potential FMLA claims into a

tracking and reporting system• System deploys 12-years-in-the-development, proprietary algorithms

that automatically pre-determine FMLA eligibility;

IVR-Driven, Direct-to-HR, Real Time Absence Reporting & Tracking System

• System can interact with client’s current FMLA administrator, or

• Vendor can provide full administration;

~mailing EE certification forms

~approving denying claims

~tracking continuous and intermittent leave occurrences,

~maintaining EE FMLA leave time balances

~monitoring EE intermittent leaves for abuse/suspect claims

• Real time reports (20 seconds after call-in) provided to HR & field managers

• Trend reporting -headquarters level roll-up and on down

• Federal and state forms auto-mailed to employees

• Less costly than labor intensive call center approaches  

Employee Absence Record

Employer Absence Tracking

FMLA Absence Tracker Included or Stand Alone

U.S Midwestern Manufacturing Company Absence Management Case Study

• Mid-Sized manufacturer suffering from supervisor-reported, inconsistent absence data plus errors in the administration of FMLA, state mandated leave laws and general company attendance policies

• Outsourcing vendor installed custom-scripted, IVR driven, employee-self-reported absence tracking system (most everyone has a telephone) that resulted in a squeaky clean & homogenous database

• Vendor’s Absence Management system and with vendor help, those processes affecting a local medical clinic, were customized to meet client’s unique attendance policies, comply with state mandated leave benefits and enable consistent enforcement of absence abuse policies

• Results include significant reductions of 1.2 FTE’s in HR, in front line manager involvement, of 20% in absence rate, in problematic claims, in number of Federal & State leave claims processed

Next Steps• This product/service is contained in the HR Specialty

Products & Services Catalogue™ • Operational level details about this particular service

provider can be obtained in conference with the vendor• The HR Mining &Distribution Co. is an independent and

contracted representative of the vendor• Upon your request, we will arrange for an introduction

that can range from a simple, quick conference call to a services overview / system demo

• Tom Ference 219-662-0201 (Chicagoland area) or tference@hrmdco.com

• Thank you for your potential interest in this fresh thinking