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  • Certificado en Fundamentos de ITIL

    en Gestin del Servicio de TI

    Curso de Entrenamiento

    Legal Notice

    ITIL is a registered trade mark of AXELOS Limited

    The Swirl logo is a trade mark of AXELOS Limited

    The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited

    This training material is composed of two types of content:

    1) Content created by Global Lynx. Where applicable, this content is identified by the framed captionSlide content from GL in the lower left corner of each slide and by the framed caption Notescontent from GL in the lower left corner of each slides notes section.

    2) Content which has been either excerpted from or based on one or more of the following AXELOSITIL publications: Service Strategy (ISBN 9780113313044), Service Design (ISBN 9780113313051),Service Transition (ISBN 9780113313068), Service Operation (ISBN 9780113313075), ContinualService Improvement (ISBN 9780113313082). Copyright AXELOS Limited 2011. Reproduced underlicence from AXELOS. Where applicable, this content is identified by the framed caption Slidecontent from AXELOS in the lower left corner of each slide and by the framed caption Notescontent from AXELOS in the lower left corner of each slides notes section.

  • This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

    SlidecontentFrom

    AXELOS10

    Objetivo General del Curso

    Incrementar su conocimiento y entendimiento de una filosofa

    enfocada al servicio.

    Incrementar su entusiasmo, dedicacin y confianza en aplicar

    nuevas mejores prcticas en la

    Gestin del Servicio de TI para

    mejorar su trabajo diario.

    Slidecontentfrom GL

  • This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

    SlidecontentFrom

    AXELOS12

    Consideraciones de la Clase

    Agenda de clases

    Puntualidad

    Preguntas

    Compartir experiencias

    Descansos

    Comida

    Ubicacin de sanitarios

    Uso de telfono celular

    Slidecontentfrom GL

  • This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

    SlidecontentFrom

    AXELOS14

    Presentacin y Expectativas del Participante

    Por favor, platquenos de usted y de

    sus expectativas para este curso

    Nombre y organizacin

    Rol dentro de su organizacin

    Experiencia en procesos de TI

    Expectativas para ste curso

    Slidecontentfrom GL

  • This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

    SlidecontentFrom

    AXELOS16

    Objetivo Especfico del Curso

    Certificar que el candidato ha

    obtenido conocimientos de la

    terminologa, estructura y

    conceptos bsicos y ha

    comprendido los principios

    esenciales de las prcticas de

    ITIL para la Gestin del Servicio.

  • This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

    SlidecontentFrom

    AXELOS18

    Audiencia

    Individuos que requieran un entendimiento bsico del marco de ITIL.

    Profesionales de TI que estn trabajando dentro de una organizacin que haya adoptado

    y adaptado ITIL.

    Individuos que busquen la Certificacin de ITIL Expert en Gestin del Servicio de TI, para la

    cual esta certificacin es un prerrequisito.

    Individuos que busquen avanzar hacia la Certificacin de ITIL Master, para la cual el ITIL

    Expert es un prerrequisito.

    Esto puede incluir: Profesionales de TI Gerentes de negocio Dueos de procesos de negocio

  • This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

    SlidecontentFrom

    AXELOS20

    Consejos para el Estudio

    Preprese para el examen desde el primer da del curso

    Use un sistema efectivo para tomar notas

    Dedique tiempo para estudiar

    Practique realizar el examen, midiendo el tiempo

    Reljese la noche anterior al examen

    Slidecontentfrom GL

  • This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

    SlidecontentFrom

    AXELOS22

    Agenda de Clases

    Slidecontentfrom GL

    Da SegmentoHora Inicio

    Hora Fin

    Dur. (min.)

    1

    Introduccin al curso 9:00 10:00 60

    1: Mejores Prcticas de la Industria 10:00 11:00 60

    Descanso 11:00 11:15 15

    Ejercicios para la unidad 1 11:15 11:45 30

    2: La Gestin del Servicio como una Prctica 11:45 13:45 120

    Comida 13:45 14:45 60

    Ejercicios para la unidad 2 14:45 15:15 30

    3: Estrategia del Servicio 15:15 17:15 120

    Descanso 17:15 17:30 15

    Ejercicios para la unidad 3 17:30 18:00 30

    4: Diseo del Servicio (parte 1) 18:00 19:00 60

  • This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

    SlidecontentFrom

    AXELOS24

    Agenda de Clases

    Slidecontentfrom GL

    Da SegmentoHora Inicio

    Hora Fin

    Dur. (min.)

    2

    4: Diseo del Servicio (parte 2) 9:00 11:15 135

    Descanso 11:15 11:30 15

    Ejercicios para la unidad 4 11:30 12:00 30

    5: Transicin del Servicio (parte 1) 12:00 13:45 105

    Comida 13:45 14:45 60

    5: Transicin del Servicio (parte 2) 14:45 16:15 90

    Ejercicios para la unidad 5 16:15 16:45 30

    Descanso 16:45 17:00 15

    6: Operacin del Servicio (parte 1) 17:00 19:00 120

  • This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

    SlidecontentFrom

    AXELOS26

    Agenda de Clases

    Slidecontentfrom GL

    Da SegmentoHora Inicio

    Hora Fin

    Dur. (min.)

    3

    6: Operacin del Servicio (parte 2) 9:00 10:30 90

    Ejercicios para la unidad 6 10:30 11:00 30

    Descanso 11:00 11:15 15

    7: Mejora Continua del Servicio 11:15 12:15 60

    Ejercicios para la unidad 7 12:15 12:45 30

    8: Competencia y Capacitacin 12:45 13:00 15

    9: Descripcin del Examen 13:00 13:15 15

    Comida 13:15 14:15 60

    10.1: Repaso General 14:15 15:15 60

    10.2: Examen de Preparacin 15:15 16:15 60

    Descanso 16:15 16:30 15

    10.3: Revisin del Examen de Preparacin 16:30 17:30 60

    10.4: Evaluacin del Curso 17:30 17:45 15

    10.5: Constancia del Curso 17:45 18:00 15

    10.6: Examen de Certificacin 18:00 19:00 60

  • This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

    SlidecontentFrom

    AXELOS28

    Literatura de Referencia

    Los cinco libros centrales de ITIL de AXELOS publicados por TSO (The Stationery Office):

    Service Strategy Service Design Service Transition Service Operation Continual Service Improvement

    ITIL glo