It f Presentation Spanish

Certificado en Fundamentos de ITIL

en Gestin del Servicio de TI

Curso de Entrenamiento

Legal Notice

ITIL is a registered trade mark of AXELOS Limited

The Swirl logo is a trade mark of AXELOS Limited

The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited

This training material is composed of two types of content:

1) Content created by Global Lynx. Where applicable, this content is identified by the framed captionSlide content from GL in the lower left corner of each slide and by the framed caption Notescontent from GL in the lower left corner of each slides notes section.

2) Content which has been either excerpted from or based on one or more of the following AXELOSITIL publications: Service Strategy (ISBN 9780113313044), Service Design (ISBN 9780113313051),Service Transition (ISBN 9780113313068), Service Operation (ISBN 9780113313075), ContinualService Improvement (ISBN 9780113313082). Copyright AXELOS Limited 2011. Reproduced underlicence from AXELOS. Where applicable, this content is identified by the framed caption Slidecontent from AXELOS in the lower left corner of each slide and by the framed caption Notescontent from AXELOS in the lower left corner of each slides notes section.

This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

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AXELOS10

Objetivo General del Curso

Incrementar su conocimiento y entendimiento de una filosofa

enfocada al servicio.

Incrementar su entusiasmo, dedicacin y confianza en aplicar

nuevas mejores prcticas en la

Gestin del Servicio de TI para

mejorar su trabajo diario.

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AXELOS12

Consideraciones de la Clase

Agenda de clases

Puntualidad

Preguntas

Compartir experiencias

Descansos

Comida

Ubicacin de sanitarios

Uso de telfono celular

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AXELOS14

Presentacin y Expectativas del Participante

Por favor, platquenos de usted y de

sus expectativas para este curso

Nombre y organizacin

Rol dentro de su organizacin

Experiencia en procesos de TI

Expectativas para ste curso

Slidecontentfrom GL

This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

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AXELOS16

Objetivo Especfico del Curso

Certificar que el candidato ha

obtenido conocimientos de la

terminologa, estructura y

conceptos bsicos y ha

comprendido los principios

esenciales de las prcticas de

ITIL para la Gestin del Servicio.

This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

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AXELOS18

Audiencia

Individuos que requieran un entendimiento bsico del marco de ITIL.

Profesionales de TI que estn trabajando dentro de una organizacin que haya adoptado

y adaptado ITIL.

Individuos que busquen la Certificacin de ITIL Expert en Gestin del Servicio de TI, para la

cual esta certificacin es un prerrequisito.

Individuos que busquen avanzar hacia la Certificacin de ITIL Master, para la cual el ITIL

Expert es un prerrequisito.

Esto puede incluir: Profesionales de TI Gerentes de negocio Dueos de procesos de negocio

This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

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AXELOS20

Consejos para el Estudio

Preprese para el examen desde el primer da del curso

Use un sistema efectivo para tomar notas

Dedique tiempo para estudiar

Practique realizar el examen, midiendo el tiempo

Reljese la noche anterior al examen

Slidecontentfrom GL

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AXELOS22

Agenda de Clases

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Da SegmentoHora Inicio

Hora Fin

Dur. (min.)

1

Introduccin al curso 9:00 10:00 60

1: Mejores Prcticas de la Industria 10:00 11:00 60

Descanso 11:00 11:15 15

Ejercicios para la unidad 1 11:15 11:45 30

2: La Gestin del Servicio como una Prctica 11:45 13:45 120

Comida 13:45 14:45 60

Ejercicios para la unidad 2 14:45 15:15 30

3: Estrategia del Servicio 15:15 17:15 120

Descanso 17:15 17:30 15

Ejercicios para la unidad 3 17:30 18:00 30

4: Diseo del Servicio (parte 1) 18:00 19:00 60

This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

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AXELOS24

Agenda de Clases

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Da SegmentoHora Inicio

Hora Fin

Dur. (min.)

2

4: Diseo del Servicio (parte 2) 9:00 11:15 135

Descanso 11:15 11:30 15

Ejercicios para la unidad 4 11:30 12:00 30

5: Transicin del Servicio (parte 1) 12:00 13:45 105

Comida 13:45 14:45 60

5: Transicin del Servicio (parte 2) 14:45 16:15 90

Ejercicios para la unidad 5 16:15 16:45 30

Descanso 16:45 17:00 15

6: Operacin del Servicio (parte 1) 17:00 19:00 120

This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

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AXELOS26

Agenda de Clases

Slidecontentfrom GL

Da SegmentoHora Inicio

Hora Fin

Dur. (min.)

3

6: Operacin del Servicio (parte 2) 9:00 10:30 90

Ejercicios para la unidad 6 10:30 11:00 30

Descanso 11:00 11:15 15

7: Mejora Continua del Servicio 11:15 12:15 60

Ejercicios para la unidad 7 12:15 12:45 30

8: Competencia y Capacitacin 12:45 13:00 15

9: Descripcin del Examen 13:00 13:15 15

Comida 13:15 14:15 60

10.1: Repaso General 14:15 15:15 60

10.2: Examen de Preparacin 15:15 16:15 60

Descanso 16:15 16:30 15

10.3: Revisin del Examen de Preparacin 16:30 17:30 60

10.4: Evaluacin del Curso 17:30 17:45 15

10.5: Constancia del Curso 17:45 18:00 15

10.6: Examen de Certificacin 18:00 19:00 60

This document may contain brand names, text, graphics or images which are registered trade marks, trade marks, service marks, or trade namesof third parties which are owned by their respective owners. Copyright 2014 Global Lynx, Inc. All Rights Reserved unless otherwise stated.This material is property of Global Lynx, Inc (www.globallynx.com). Reproduction in whole or in part is prohibited.

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AXELOS28

Literatura de Referencia

Los cinco libros centrales de ITIL de AXELOS publicados por TSO (The Stationery Office):

Service Strategy Service Design Service Transition Service Operation Continual Service Improvement

ITIL glo