Introduction to RingCentral Office®

COLLABORATIVE

COMMUNICATIONS

Outbound/Blended

Customer Engagement

Digital

Customer

Engagement

Contact

Center

Video and

Meetings

Team

Messaging

Cloud PBX

2 | © 2019 RingCentral, Inc. All rights reserved.

COLLABORATIVE

COMMUNICATIONS

Video and

Meetings

Team

Messaging

Cloud PBX

UCaaS portfolio

3 | © 2019 RingCentral, Inc. All rights reserved.

Digital transformation in delivery of music

The cloud changes everything

Technology

Ubiquitous connectivity

New generation

Globalized workforce

Millennials will comprise 50 percent of the workforce worldwide, while Gen Z will make up 20 percent.

By the year

2020

New generations, different work styles

Fragmented communications

Source: Based on a global survey of 2,000 knowledge workers by Cite Research, January 2018

of workers say their communications

volume is a challenge.

70%Email Phone

callsTeam

messagingText Social media

postsAudio

conferencecalls

Videoconference

calls

54%

44%

32%29%

16%13%

11%

App overload in the workplace

Average number of communication apps

Times per hour that workers toggle between apps

Days wasted per year by workers

4 10 32

Source: Based on a global survey of 2,000 knowledge workers by Cite Research, January 2018

Today’s digital business

END USERS IT

Easy to use Easy to deploy and manage

END USERS IT

Easy to use Easy to deploy and manage

A unified experience integrating:

• Cloud PBX

• Team messaging

• Video meetings

RingCentral

Enterprise voice

Initiate a voice call from chat.

Unified and instant collaboration

Team messaging capabilities

Collaborate and share files in real time.

Unified and instant collaboration

Video meetings

Easily promote to online meetings.

Unified and instant collaboration

Estelle Ellis Pauline Blair

Sara Bennett Steve Port

END USERS IT

Easy to use Easy to deploy and manage

Instant, anywhere management

Built on a global footprint

RingCentral Global Office countries

RingCentral IVN countries

* India and China via gateway solution

RingCentral data centers

Global coverage

Emergency calling services

Regulatory compliance

Direct peering with more than 45 carriers and

200 ISPs

17 data centers around the world

Enhanced quality of service analytics

• Monitor call quality & trends

• Real-time dashboards

• Zero in on potential issues

10,000+developers

1,000+ integrations

RingCentral Connect Platform™

App Gallery

END USERS IT

Easy to use Easy to deploy and manage

QoS analytics is a market differentiator; it’s enabled our network team to quickly drill down into real-time conversations whereas network engineers would take two days to compile data…”

David Baker

SVP and CEO

GOAL:

• Reliability

• Quality of service

• HIPAA compliance

• Open platform

SOLUTION:

• RingCentral Glip, Phone™, Fax®, Meetings™, Rooms™

• RingCentral quality of service (QoS)

• Integrations: Box, Salesforce, Office 365, Okta

Faster in room meeting start times

OUTCOMES

QoS analytics in real-time dashboard display

Increased efficiency with team collaboration

Next Steps

• Stay and learn more about RingCentral’s products

• Get a personalized demo at the booth

Thank you

Transforming the way we engage with customers

CHALLENGES

• Very traditional – mail order catalogue

• Digital transformation in 2014

• Started working with RingCentral Engage early 2018 to be available on new digital channels and better manage existing ones

3Kemployees

10Mcustomers

1837founded

Retail

ENGAGE PRODUCTSLive-Chat, Messaging, Social

OUTCOMES

Available on 6 digital channels (Social, Chat, Messaging)

50% of all conversations over messaging

One of the first brands available on Apple Business Chat since October 2018 (25% of all conversations within a month)

~20K Conversations monthly

“Messaging is a good alternative to social media. It enables direct exchanges, more human contacts and a closer relationship with our customers.”Marine Vannier

Customer Service Project Manager

Engaging with younger generations

CHALLENGES

• New digital brand launched in 2018

• No call, no voice, digital only

• Need to manage multiple digital channels efficiently with limited manpower and high response speed

3.2Bannual sales

2.2Mcustomers

6.5Kemployees

Telecom Operator

ENGAGE PRODUCTSEmail, Live-Chat, Messaging, Social, Reviews

OUTCOMES

6 families of channels (social, messaging, in-app messaging, live-chat, email, community)

130 000 messages a month

50% productivity increase (from 4 to 6 messages /hour /agent)

Deployed in just 30 days

“My dream was to have just one tool to use for customer interactions and regrouping channels. RingCentral Engage provided me with a unified platform that is so easy to use, it must have been created by a CSR.”

Pascal Landré

Director Customer Relationships

Every customer interaction matters

Teleperformance Presentation at Salon Strategie Client 2018, Paris

Hasn’t

contacted

support

1 2 3 4 5 6 7 8+

31% 32% 33%

39%44%

48%55% 55%

71%

The impact of digital interactions on your Net Promoter Score (NPS)

Channels

%

Collaborative

Communications

Contact Center Video & meetings

Cloud PBX

Team messagingEngage Digital

Engage Outbound

Delivering on the Vision of Collaborative CommunicationsUpdate version of chart - old