Internet Banking Services in Pakistan Banking Sector

8/9/2019 Internet Banking Services in Pakistan Banking Sector

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IN PAKISTAN BANKING

SECTORPresented by

Kamran Alam

MAF 05093010

University of Lahore


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OUTLINE

• Introd!tion

• Literatre "evie#

• "esear!h Methodolo$y• "esear!h %estions

• Findin$s & Analysis

• 'on!lsion


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Introduction

• Internet ban(in$ system has be!ome )o)lar in

re!ent years* Internet ban(in$ system is very easy

for !stomer to a!!ess his a!!ont+ !he!( his

balan!e and transfer his money #ithin mintes*'rrently the a!!ont holders of a ban( #ant to

easy and ,i!( a!!ess and se!rable #ay to

#ithdra# his money or other ban(in$ )rod!ts*

-nline ban(in$ is one of the best #ay to a!!ess

ban(in$ )rod!ts+ yo !an !he!( yor balan!e+ )ay

yor bills at yor home .st thro$h enter #ith yor

email id on yor res)e!tive ban( #eb )ortal*


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Introduction (Continued…)

• Internet ban(in$ servi!es means the servi!es are

)rovided by a ban( to their !stomers thro$h

internet* /ome eam)les of internet ban(in$

servi!es are as belo#

• Electronic Fund Transfers (EFT)

• Debit Card

• Utility Bills Payment • Credit Card

• Prepaid Smart

• Bank AccountBalance Statement


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LITERATURE REVIEW

• In 1999+ there #as first bsiness in the finan!ial

servi!es indstry )arti!larly in retail and $eneral

ban(in$ that reali2ed the $reat o))ortnities of the

internet and too( initiative to )rovide online servi!es4aer+ 1999* Many #old !laims 67!ommer!e is

brin$in$ reforms in !or)orate se!tor 8 indstries

o#!roft+ :001. ;he !laim )roves tre #hen

internet bro$ht ele!troni! revoltion in ban(in$

se!tor sin!e 1995


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LITERATURE REVIEW(Continued..)

• Internet ban(in$ !overs the ban(in$ servi!es of

fnd transfer+ !redit !ard servi!es+ !ash #ithdra#al

from A;M ma!hine+ !he!(in$ balan!es+ savin$s &

de)osits and bill )ayment 4an(s+ :001* Internetban(in$ )rovide servi!es to their !lients !he!(

ban(in$ transa!tions in )erformin$ bsiness at

offi!e or at home to se any !om)ter that is

!onne!ted thro$h internet and has a hi$h s)eed

bro#ser /herrod+ :000*


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ET!O"OLOG#

• ;he ,alitative and ,antitative both a))roa!hes are

mentioned in my thesis to ma(e more a))ro)riate and

stron$ stdy #or(* %alitative resear!h a))roa!h and

its analysis re,ire ne# resear!h methods to brin$ otthe real reasons for nderstandin$ any a!tivity of the

res)ondent li(e !stomer or anyone* =hile

%antitative resear!h a))roa!h )rovides fa!ts that

!an be stated in nmbers li(e )er!enta$es+ statisti!alvales and ths the !on!lsions #old not ta(e into

!onsideration the )ossible ans#ers to #hy that

in!ldes the real reasons K*A* Matin and A*A* Mir2a+ :00>*


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ET!O"OLOG# (Continued..)

• /e!ondary sor!es are sed for the

!olle!tion of data for instan!e+ from annal

finan!ial re)orts and other )bli!ations of/tate 4an( of Pa(istan+ ne#s)a)er arti!les+

.ornals+ boo(s+ ban(s bro!hres and annal

re)orts of Allied 4an( Limited Pa(istan*

• ;he data I !olle!ted for my resear!h #or(

that is from Allied 4an( Limited in Pa(istan*


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RESEARC! $UESTIONS

• =hy did yo !hoose Allied 4an( Limited?

• =hat is yor o)inion for satisfa!tion re$ardin$

internet ban(in$ servi!es li(e A;M servi!e+ de)osit+

#ithdra#als and statement of a!!ont+ have beenmet?

• o# Allied 4an( is effi!ient in )rovidin$ the servi!es

li(e de)osit+ #ithdra#al+ salary and a!!ont

statement?

• =hat are yor !omments or remar(s re$ardin$ the

)er!enta$e of a!!ra!y for Pre)aration and

Presentation of a!!onts of A4L?


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RESEARC! $UESTIONS(Continued..)

• =hat is yor level of satisfa!tion for monthly

statements re$ardin$ #ithdra#al amont+ loan+

monthly salary )ro!ess and )re)aration of

statement of a!!ont?

• o# m!h time yo s)end in ma(in$ a transa!tion

li(e !ash de)osit and #ithdra#al #ith the online

ban(in$ )rovided by a ban(?• =hat do yo feel that atomated system sed by

the ban( is better+ more effi!ient and fast than the

Manal led$er ban(in$ system?


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RESEARC! $UESTIONS(Continued..)

• o# m!h yo satisfied from the e7ban(in$

system?

• =hat do yo thin( that e7ban(in$ is a reason for

time savin$?

• o# satisfied are yo from the A4L A;M re$ardin$

time savin$?

• @o yo )ro)osed internet ban(in$ system andservi!es to ado)t as for time savin$?

• Any s$$estion to ma(e 67ban(in$ /ystem for more

effi!ient+ a!!rate and ra)id servi!es )rovidin$?


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%IN"INGS & ANAL#SIS

• =hy did yo !hoose Allied 4an( Limited?

4an( Lo!ation ! " Atomated ban(in$ systems ! "

4an( staff )erforman!e ! " 4an( rates ! "

A#e Bank

$ocation

Automated

Bank System

Bank Staff

Performance

Bank %ates

A$e 17:5 1 1> 1 1

A$e :B750 1 C9 0 0

A$e 51 and above 5 :0 3 :

Total & ' *


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%IN"INGS & ANAL#SIS(Continued..)

• =hat is yor o)inion for satisfa!tion re$ardin$

internet ban(in$ servi!es li(e A;M+ =ithdra#als+

@e)osits+ Fnd ;ransfer?

A#e Customers +es ,o

A$e 17:5 :0 19 1

A$e :B750 50 C> 3

A$e 51 and above 30 1B 1C

Total -.. '/ -'


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• o# Allied 4an( is effi!ient in )rovidin$ the servi!es

li(e de)osit+ #ithdra#al+ salary and a!!ont

statement?

i$hly effi!ient D E+ 6ffi!ient D E+ ot effi!ient D E

A'e !i'* e+cient E+cient Not

E+cient

A'e ,-/0 5 15 0

A'e /102 12 35 3

A'e 0, 3nd 34o5e 5 23 2

Tot3 // 67 0


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• =hat are yor !omments or remar(s re$ardin$ the

)er!enta$e of a!!ra!y for Pre)aration and

Presentation of a!!onts of A4L?

A'e !i'*

3ccur3te

Accur3te In3ccur3te

A'e ,-/0 5 15 0

A'e /10222 28 0

A'e 0, 3nd 34o5e 7 22 1

Tot3 78 10 ,


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• =hat is yor level of satisfa!tion for monthly

statements re$ardin$ #ithdra#al amont+ loan+

monthly salary )ro!ess and )re)aration of

statement of a!!ont?A'e !i'*

93ti9:ed

S3ti9:ed Not

S3ti9:ed

A'e ,-/0 0 20 0

A'e /102 8 42 0

A'e 0, 3nd 34o5e 1 29 0

Tot3 ; ;, 2


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• o# m!h time yo s)end in ma(in$ a transa!tion

li(e !ash de)osit and #ithdra#al #ith the online

ban(in$ )rovided by a ban(?

A'e Le99 t3n 3<3n our

ore t3n3< 3n our

ore t3none our

A'e ,-/0 9 1 0

A'e /102 25 0 0

A'e 0, 3nd34o5e

13 1 1

Tot3 86 / ,


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• =hat do yo feel that atomated system sed by

the ban( is better+ more effi!ient and fast than the

Manal led$er ban(in$ system?


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• o# satisfied are yo from the A4L A;M re$ardin$

time savin$?


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• @o yo )ro)osed internet ban(in$ system and

servi!es to ado)t as for time savin$?

A'e Cu9to=er

9

#e9 No

A'e ,-/0 20 19 1

A'e /102 50 50 0

A'e 0, 3nd 34o5e 30 27 3

Tot3 ,22 ;1 8


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• Any s$$estion to ma(e 67ban(in$ /ystem for more

effi!ient+ a!!rate and ra)id servi!es )rovidin$?

• A lar$e nmber of !stomers did not remar( on the

last ,estion+ in this ,estion !stomers #ereas(ed to $ive the s$$estions to ma(e internet

ban(in$ /ystem more effi!ient+ a!!rate and for fast

servi!es bt only fe# !stomers re)lied #ith

s$$estion for their easy #ay in to the A;M* In

Pa(istan+ mostly A;Ms are installed in front of the

4an( so !stomers have to $o ban( bran!hes in

!ase of any transa!tion to se A;M*


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• For the !onvenien!e of !stomers+ ban(s shold

install A;Ms in )bli! )la!es li(e sho))in$ mall+

)bli! )ar(s+ !olle$es & niversities+ et!* It #ill

)rovide hel) to the !stomers to a!!ess A;M easily*


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CONCLUSION

• Altho$h Allied 4an( Limited is offerin$ variety of

Internet ban(in$ servi!es to their !stomers and

leadin$ ban( of Pa(istan in )rovidin$ e7fa!ilities bt

its mar(etin$ is not m!h stron$* @es)ite havin$ over00 online bran!hes and 5>3 A;Ms lo!ation all over

Pa(istan+ fe# )eo)le (no# abot A4L @ire!t Internet

4an(in$ /ervi!es* A4L is offerin$ servi!es Pay

Anyone money transfer servi!e li(e 6asy)aisa+ U4L-mni and #estern nion bt very fe# )eo)le (no#

abot this servi!e* It is e)ensive system+ it needs

)ermanent ele!tri!ity and hi$h internet se!rity*


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$ue9tion9 & An9>er9


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T!ANK #OU

Documents

Internet Banking Services in Pakistan Banking Sector