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INTEGRATED MANAGEMENT SYSTEMS
LOOKING INTOTHE FUTURE
A presentation bySteve Franklin
This is not an integrated
management system!
Today’s presentation
• Integration - advantages and issues
• Standards
• Drivers
• Business processes
• The future
Integration - advantages
• Unified approach
• Reduced bureacracy
• Common goals
Integration - issues
• Disparity
• Professional rivalry
• Silo mentality
• Complexity
Standards
• Define best practice
• Represent an ideal
Standards
• Generalised in scope
• Complexity of language
• Certifying body influence
Standards
• BS EN ISO 9001:2000
• BS EN ISO 14001:2004
• OHSAS 18001:1999
Standards
• BS 7799-2:2002
• PD 6668:2000
• IIP Investors in People 2004
Drivers
• Business focus
• Embrace all aspects
• Process-based
Business Processes
• Not a new idea
• Promoted by ISO 9001
• Cut across functional boundaries
Business Processes
Business Processes
Inputs
Business Processes
Series of
activitiesInputs
Business Processes
Series of
activitiesInputs
Outputs /
outcomes
Supporting documents
Supporting documents
Processes and sub-processes
Supporting documents
Processes and sub-processes
Procedures, instructions and forms
Supporting documents
Processes and sub-processes
Procedures, instructions and forms
Training materials
Supporting documents
Processes and sub-processes
Procedures, instructions and forms
Training materials
Audit question documents
A process-based system
A process-based system
A process-based system
Business MissionAnd Policy
A process-based system
Business Planning
Business MissionAnd Policy
A process-based system
Products/services
Business Planning
Business MissionAnd Policy
A process-based system
Products/services
Obtain business
Business Planning
Business MissionAnd Policy
A process-based system
Products/services
Obtain business
Order processing
Business Planning
Business MissionAnd Policy
A process-based system
Products/services
Obtain business
Order processingFulfil
order
Business Planning
Business MissionAnd Policy
A process-based system
Products/services
Obtain business
Order processingFulfil
order
Customerservice
Business Planning
Business MissionAnd Policy
A process-based system
Products/services
Obtain business
Order processingFulfil
order
Customerservice
Monitorperformance
Business Planning
Business MissionAnd Policy
A process-based system
Products/services
Obtain business
Order processingFulfil
order
Customerservice
Monitorperformance
Continuousimprovement
Business Planning
Business MissionAnd Policy
A process-based system
Products/services
Obtain business
Order processingFulfil
order
Customerservice
Monitorperformance
Continuousimprovement
Business Planning
HumanResources
Business MissionAnd Policy
A process-based system
Products/services
Obtain business
Order processingFulfil
order
Customerservice
Monitorperformance
Continuousimprovement
Business Planning
H/Safety &Environment
HumanResources
Business MissionAnd Policy
A process-based system
Products/services
Obtain business
Order processingFulfil
order
Customerservice
Monitorperformance
Continuousimprovement
Business Planning
PhysicalAssets
H/Safety &Environment
HumanResources
Business MissionAnd Policy
A process-based system
Products/services
Obtain business
Order processingFulfil
order
Customerservice
Monitorperformance
Continuousimprovement
Business Planning
PhysicalAssets
H/Safety &Environment
HumanResources
I.T.Network
Business MissionAnd Policy
A process-based system
Products/services
Obtain business
Order processingFulfil
order
Customerservice
Monitorperformance
Continuousimprovement
Business Planning
PhysicalAssets
H/Safety &Environment
HumanResources
I.T.Network
WorkingCapital
Business MissionAnd Policy
The future
• Not published on paper
• Intranet-based
• Web publishing dictates
• All information available to all
The future
• System custodians
• All managers
• Practitioner overview
• Publishing process
• Continuous improvement
