Instructional Strategies and TechnologySummative Evaluation: Will show evidence of success when volunteers can independently navigate the museum’s computer system, professionally respond to incoming email, and correctly input data into an Excel database.

To confirm that the outcome matched the intended goals the evaluation will be conducted using a naturalistic approach to observe trainees in a context-specific setting. At the completion of the first training session, an evaluation will include the observation of a sampling of volunteers in their daily activities. A second evaluation will be conducted one-year after the implementation of the training program.

Goal: Volunteers will be able to operate museum computer systems to include museum email and Excel database program.

Evaluation

Summative Evaluation: Positive feedback from visitors and staff observation will be evidence of the volunteer’s ability to accurately answer visitor’s questions and confidently lead tours independently.

To confirm that the outcome matched the intended goals the evaluation will be conducted using a naturalistic approach to observe trainees in a context-specific setting. At the completion of the first training session, an evaluation will include the observation of a random sampling of volunteers in their daily activities. A second evaluation will be conducted one-year after the implementation of the training program.

To ensure the internal validity of the evaluation, the predetermined evaluator will be a visitor of the museum asking specific questions to the volunteers and participating in a tour, then interviewing other tour participants.

EvaluationGoal: Volunteers will lead tours of museum exhibits and respond to visitor questions.

Summative Evaluation: The success of this program will be evident through increased donations and contributions to the museum in response to phone and email requests made to museum patrons by volunteers.

To confirm that the outcome matched the intended goals the evaluation will be conducted using a naturalistic approach to observe trainees in a context-specific setting. At the completion of the first training session, an evaluation will include the observation of a random sampling of volunteers in their daily activities. A second evaluation will be conducted one-year after the implementation of the training program.

To ensure the internal validity of the evaluation, the predetermined evaluator will be contacted as a potential donor both via email and phone to request a donation and the opportunity to become a patron of the museum.

Goal: Volunteers will work in telephone and email campaigns to raise funds from museum patrons.

Evaluation