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Inside Support
Harlan Brumm
Autodesk
Welcome!
Harlan BrummAutodesk, Inc.
@HarlanBrumm
blogs.autodesk.com/revitclinic
for the next 60 minutes• Support Methods• Elements of a Help desk• Revit Tips, Tricks, and Tools
Its not Rocket Science
milk it
divide conquer
Reproduce it
Intermittent
Problems
Elements of a Support Desk
Find it
Share it
Teach to understand
So Speaking of Revit…
1. Did this issue recently occur?
2. Are all users seeing the same behavior?
3. Is Revit on latest build?
4. Same results with Hardware Acceleration on \ off?
5. Display driver updated/certified list?
some initial steps
but First, get it installed…
• Install or Uninstall may fail if content is on a shared network location using a mapped drive • Custom Revit.ini does not copy when the client machine is not bound to the domain• Custom Revit.ini does not copy when the client machine because the user is logged in as local
user not a domain user• Custom Revit.ini does not copy if the EVERYONE group is not in the deployment share
permissions• Adding an folder under the Program folder using Additional Files causes deployment to fail• DirectX Installation Using SCCM fails on XP• VC++ Runtime Installation Using SCCM Forces Reboot
things we know can happen During Install – Hint, they are in the README!
What to look at whenInstall or Uninstall may fail if content is on a shared network location using a mapped drive
From the Autodesk Revit Install.log– MSI (s) (DC:A0) [18:23:43:155]: Product: Revit Architecture 2012 - - Error
1327.Invalid Drive: J:\
• From the RevitCustom.log– Failed to copy \\manbsdsrv03\DeployD\hubbard\2013\RVT\64-bit\
AdminImage\CustomSettings\\CustomINI_Revit.ini to C:\ProgramData\Autodesk\RVT 2013\UserDataCache\Revit.ini, ErrorCode: 5
Stuff to look at whenCustom Revit.ini does not copy when the client machine is not bound to the domain
more stuff to look atCustom Revit.ini does not copy when the client machine because the user is logged in as local user not a domain user
• From the RevitCustom.log– Failed to copy \\manbsdsrv03\DeployD\hubbard\2013\RVT\64-bit\
AdminImage\CustomSettings\\CustomINI_Revit.ini to C:\ProgramData\Autodesk\RVT 2013\UserDataCache\Revit.ini, ErrorCode: 1808.
Okay, last oneAdding an folder under the Program folder using Additional Files
• From the Autodesk Revit Install (en-us).log– MSI (s) (2C:60) [11:25:00:301]: Product: Revit 2013 Language Pack - English --
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2705. The arguments are: Directory
So you got it installed…and its working
Now what?
1. Create a new view
2. Cut and Paste geometry to same place
3. Cut and Paste geometry to new project
4. Apply a view template (new workflow for 2013)
5. Check for large coordinates outside 20 mile “box”
6. Save a project copy with worksets disabled
7. Check View Properties:
A. View Range
B. Discipline
C. Detail Level
D. Scale
E. Visibility / Graphic Overrides
when your views aren’t right
1. New Local File daily
2. Consistent network locations \ mapped drives
3. Consistent workset naming convention
4. Each user has unique username
5. Set synchronization intervals for project teams
to working well with others…
Tools• Notepad++ - http://notepad-plus-plus.org/• TeraCopy - http://www.codesector.com/teracopy.php • Windows 7 Problem Steps recorder (Cntrl-R “psr”)• Process Monitor - http://technet.microsoft.com/en-us/sysinternals/bb896645• Autodesk RSS Generator:
http://usa.autodesk.com/adsk/servlet/index?id=9813092&siteID=123112 • Journal file Parser
http://revitclinic.typepad.com/my_weblog/2011/11/journal-file-parser.html• Learn some vbscript…
Questions?
Harlan Brumm Autodesk