InGenius Connector Enterprise

Product OverviewAugust 29, 2012

Agend• InGenius Software

– Corporate Overview• InGenius Connector Enterprise

– Product Overview– Key Features– Technology Overview– Packaging & Licensing– Demo

InGenius Software• Started in 1986 by Rich Loen our Founder & CTO• 12 years focused in computer-telephony

applications• Current staff of 20 located in Ottawa, Canada• InGenius CTI applications are deployed

worldwide, from SMB to cruise ships to fortune 500 companies

• InGenius Connector launched in 2006 with thousands shipped each month

InGenius Connector EnterpriseA multi-platform Click-to-Dial solution that streamlinescall handling and reduces workload for Salesforce users.

Key BenefitsUtilized SFDC Open CTI 4.0Reduces call handling by

70%Supports multiple switch

vendorsSupports Mac & PCHighly scalable/high

availability architecture

Key User FeaturesInGenius Connector

EnterpriseSFDC Click-to-Dial solutionHandles both inbound &

outbound callingSupports call logging, routing and caller ID

preservationIncludes user

customizable features

Technology Overview

Key Technical Features

No desktop installUtilizes the latest SFDC platform - Open CTI 4.0

Supports all major browsers

Highly scalable/high availability architecture

High Availability DeploymentCustomer Site

Packaging & Licensing• Customer Package

– Downloadable server installation package– Documentation

• Licensing– Electronic key for subscribed number of users– User model matches SFDC - # of users on an annual

basis– $30 per user per month

• Technical Support– 9am to 5pm Monday to Friday

Usage Demo• User interface overview• Outbound call handling• Inbound call handling• Call logging• User customizable items

Key AdvantagesWhy use InGenius Connector Enterprise?

• Fully featured “click to dial” solution– In/out-bound calls, logging, Caller ID preservation

• No desk top install, supports PCs and Macs– Easy server deployment and maintenance

• Supports integration with multiple switches– CISCO, Avaya

• Easy integration with custom solutions– Modular approach defends scalability/availability

Key AdvantagesWhy work with InGenius?

• Over 25 years of Computer Telephony Integration (CTI) experience.

• Developed, deployed and support multiple high reliability CTI based products.

• Support major enterprise customers, channels and partners around the world today.

• Extensive experience with major switch vendors and the needs of enterprise customers.

Thank-You

For more information contact:

Jeff KnightSenior Channel ManagerJeff@ingenius.com613-591-9002 x3480

Brian JensenVP Business DevelopmentBrian@ingenius.com613-591-9002 x2220

Back-up Material

Key FeaturesFor End Users For Implementers Benefits

SFDC Click-to-Dial solution

Uses SFDC OpenCTI Reduce call handling by 70%

Features include logging, routing &

callerID preservation

No desktop installthat supports Mac &

PC plus multiple switches

Low cost to deploy & maintain on your

current infrastructure

Handles inbound & outbound calling

Support high availabilitydeployment

No additional hardware or software

required

User customizablefeatures

Modular design supports

customization

Can support unique workflows & business

processes

Product SummaryInGenius Connector Enterprise streamlines call handling and logging tasks to reduce the workloadfor Salesforce users.Key User Features

SFDC Click-to-Dial solutionHandles both inbound &

outbound callingSupports call logging, routing and caller ID

preservationIncludes user

customizable features

Key Technical Features

No Desktop InstallUtilizes the latest SFDC platform - Open CTI 4.0

Highly scalable/high availability architectureSupports operation on

both Mac and PC

Customer BenefitsReduce call handling by

70%Low cost deployment &

maintenanceNo additional hardware or

software requiredSupports major switch

vendors

Solution Overview

• Server based install

• Softphone runs in browser

• Uses Apex to link to SFDC

Plug-in based server architectureenables easy customization forunique business processes andworkflows.