Information Services Portal Login/Logout

LOGIN PAGE

Please refer to the following pages for scenarios 1, 2 and 3

Please refer to the ‘Guest User’ User Guide for instructions on how to

Login as a Guest User

2. Need to Register - Select to download the

Registration Form to become a Registered User

3. Forgotten Password - Select to

obtain a new

password

1.Login - Enter your email address and password and select Login to enter the system

LOGIN-PASSWORD SUCCESSFUL

Information Services Portal Home Page

- Reports will be bookmarked in their default format

COMMON LINKSTOP OF REPORT PORTAL

These are the common links available on the Reports Portal. Situated within the header and footer, they are available to all users as they navigate through the reports portal.

Header

Select for User guides on how to navigate around the system

Select to go to the NHS Prescription Services website

Select to go to the Reports Portal Home Page

Select to log out of the portal

Select to go to your account to amend your personal details or change your password

COMMON LINKSBOTTOM OF REPORT PORTAL

Footer

A new page will open showing the terms & conditions

A new page will open providing answers to

frequently asked questions

A new page will open showing

accessibility information

A new page will open showing privacy

information

This will allow you to email

NHS Prescription

Services with any feedback regarding the report portal

NEED TO REGISTER

A Registration form will appear for you to complete. This will need to be completed, then authorised and emailed to NHS Prescription Services by a

Senior Officer within your Organisation.NB: A Senior Officer needs to be someone other than yourself

Once processed you will be sent a link by email to set your security questions and create your password

If you are not yet registered and do not have a password. Select: Download Form

NEED TO REGISTER

Users fall under one of 3 sections (PCTs, Hospitals or

SHA/Other Public Sector Organisations). Complete the

section which refers to you and your organisation.

Arrange for the Senior Officer (line manager or above) to

authorise your registration by completing the bottom of the form and emailing it to NHS

Prescription Services to:nhsbsa.registration@nhs.net

We will process your form within 2 working days and send you a link by email for you to complete your registration process

*A Senior Officer must be someone other than the person who is being registered

NEED TO REGISTER

Click on the link received in your email which will take you to the

Account page (below)

You will then be directed to the Information Services Portal Home Page

2.Select 3 security questions

and enter your answers

1.Enter your password using the specified

criteria (hover over the i for details) and confirm

your password

3.Select to save your details

Your personal details will

automatically appear here

NEED TO REGISTER REGISTRATION SUCCESSFUL

Information Services Portal Home Page

- Reports will be bookmarked in their default format

WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED

1.Enter email address and select submit

The following appears once you have selected the above link on the login page

WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED

2. Enter the answer to one of your security questions and select ‘submit’

If the answer is correct you will receive the following message

Select close and go to your email account for the ‘forgot email’ link to reset your password

WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED

Once you have selected the link you will be directed to the login page and asked to answer one of your security questions

4.Enter the answer to your security question

and select submit

3. Click on the link received in your email

WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED

3.Enter and confirm your new password and select ‘submit’

NB: Ensure your password adheres to the following criteria

WHEN ‘FORGOTTEN PASSWORD’ IS SELECTED

NEW PASSWORD CREATED

- Reports will be bookmarked in their default format

You will then be directed to the Information Services Portal Home Page

UNABLE TO LOGIN

1. ACCOUNT SUSPENDED You will not be able to LOGIN and you need to contact

NHS Information Services (Tel: 0191 2035050) to reactivate your account.

2. ACCOUNT LOCKED This can occur when you have had too many ‘failed log in attempts’.

You can reactivate your account by selecting the link which appears in the ‘account locked’ message. Answer your security question correctly and you will be sent an

email link to change your password to enable you to unlock your account and LOGIN.

4. UNABLE TO LOGIN If you have not logged in for 12 months your access will have expired.

You will need to re-register.

3. PASSWORD HAS EXPIRED You will be directed to the ‘change password’ screen where you will enter a new

password

UNABLE TO LOGINAccount Locked

You are given 3 attempts to Login before your account is locked.You will receive the following message if you have attempted to Login too many

times with the incorrect password.

Select to unlock your account

UNABLE TO LOGINAccount Locked

Enter your email address and select submit

UNABLE TO LOGINAccount Locked

2. Enter the answer to one of your security questions and select ‘submit’

If the answer is correct you will receive the following message

Select close and go to your email account for the ‘forgot email’ link to reset your password

UNABLE TO LOGINAccount Locked

3. Click on the link received in your email

Once you have selected the link you will be directed to the login page and asked to answer one of your security questions

4.Enter the answer to your security question

and select submit

UNABLE TO LOGINAccount Locked

3.Enter and confirm your new password and select ‘submit’

NB: Ensure your password adheres to the following criteria

UNABLE TO LOGINAccount Locked

- Reports will be bookmarked in their default format

Your account will be unlocked and you will be directed to the Information Services Portal Home Page

PASSWORD EXPIRY

Your password is valid for 28 days. For security reasons it must be changed at the end of this period. You will receive warnings for the 3 days running up to the expiry date. The

following message (a) will be displayed during these 3 days. You may choose ‘No, I will change it later’ for the first 2 days and must choose ‘Yes, change password’ on the third day.

(a) Below is an example of the warning before your password expires

(b) Below is an example of the warning once your password has expired

(b) Select the link and follow the instructions to change your password

(a) When selecting ‘Yes’ follow the instructions to change your password

PASSWORD EXPIRYChange of Password Successful

You will then be directed to the Information Services Portal Home Page

LOGOUT

You will be logged out of the Information Services Portal and directed back to the LOGIN page.

If you do not submit any requests for 30 minutes the system will time out and you will automatically be logged out of the system.

If the Information Services Reports Portal is disconnected due to a system failure you will automatically be logged out of the system.

Select to exit the Information ServicesPortal