View
3.087
Download
0
Embed Size (px)
DESCRIPTION
he Kanban Method lists Core Property #4 as “Make Process Policies Explicit” How does explicit policy help us to evolve our processes? What should we be explicit about? How can we tell the difference between good rules and policy and micromanagement? This presentation explores the subtleties between clarity & detail, ambiguity & vagueness. The goal will be to allow managers to have more sophisticated discussions about their intents while allowing teams maximal input on implementation and process.
Citation preview
blog: jabe.co
FAILINGprinciples and practices of
Vanity Validation a Paradox of Passionate Commitment
WELL
@cyetain
In Defense ofAmbiguity
@cyetain
blog http://jabe.co
Send Anonymous Feedback
http://sayat.me/jabebloom
Joshua (Jabe) BloomCTO : The Library Corporation
& TLC Labs
#lkce12
@cyetain
To envision the the types technology TLC may
reasonably be expected produce in 5-10 years and to prepare the staff of TLC to envision, create, produce, and support that software.
@cyetain
Neurosis is the inability to tolerate ambiguity.
-Sigmund Freud
@cyetain
Psychological or spiritual development always requires
a greater capacity for anxiety and ambiguity.
-Carl Jung
@cyetain
What Do You Mean By Ambiguity
Disambiguating Ambiguity
@cyetain
there is a sort of meaning (of ambiguity), the sort that
people are thinking of when they say ‘this poet will mean more to you when you have
had more experiences of life’...-William Empson
@cyetain
Clarity of Ambiguity
@cyetain
Ignorance Preserving Statements
@cyetain
Minimalist, clear, informed, ignorance preserving statements, allowing
multiple concurrent plausible explanations or solutions.
@cyetain
“Management literature is virtually unanimous about the value of goal setting,
although implementations of it are often quite terrible. Goals are necessary for expressing directives.”
-Jurgen Appelo
@cyetain
If any one idea about leadership has inspired
organizations for thousands of years, it's the capacity to hold a shared picture of the
future we seek to create-Peter Senge
@cyetain
“When you seek it, you cannot find it”
-Zen Proverb
@cyetain
“Most systems thinking approaches focus on
defining an ideal future state, then seek to close
the gap.”-David Snowden
@cyetain
Although our intellect always longs for clarity
and certainty, our nature often finds uncertainty
fascinating.-Karl Von Clausewitz
@cyetain
The most important figures that one needs for
management are unknown or unknowable, but
successful management must nevertheless take
account of them.-Deming
@cyetain
Is It Possible to Design Systems That Tolerate Uncertainty?
Can We Use Ambiguity Tolerance as an Advantage?
cognitive edge
@cyetain
GOALCurrent
StateUNCERTAINTY? ?
of
How
Ambiguous Methods
@cyetain
Current
State
GOAL
GOALGOAL
GOAL
UNCERTAINTY
?
?
of
What
? ??
?
Ambiguous Goals
@cyetain
Visual Ambiguity
@cyetain
EXERCISE REMOVEDplease contact me if you would like a copy of the
exercise
@cyetain
•Direction can Collapse Ambiguity•Ambiguity Makes it difficult to create a shared vision•Just because you Know something doesn’t mean you can experience it•Specificity can be dangerous
@cyetain
Zeckhauser's Problem
@cyetain
EXERCISE REMOVEDif you would like a copy of the exerciseplease contact me: [email protected]
@cyetain
Risk Aversionvs
Ambiguity Aversion
@cyetain
An Abstract NarrativeThe Story of Many
Projects
@cyetain
Time
Attention
@cyetain
Time
Atte
ntio
n
Idea
l Fut
ure
Stat
e
@cyetain
Time
Atte
ntio
n
Idea
l Fut
ure
Stat
e
Zone
Of P
lann
ing
@cyetain
Authoritative
Finalized
Rigid
Leaders are “the ones who are supposed to know.”
Goal is positioned as the final answer to the most important question: “how do we succeed”?
~Thomas Wendthttp://www.slideshare.net/ThomasMWendt/context-in-mobile-ux-strategy-the-importance-of-being-fickle
Parameters defined by the plan to close the gap are the lines separating success and failure
@cyetain
Simplified
Simple
Complicated Complex
Chaotic
@cyetain
Time
Atte
ntio
n
Idea
l Fut
ure
Stat
e
Zone
Of P
lann
ing
Interval of Expectation
Official Start of Project
@cyetain
Time
Atte
ntio
n
Idea
l Fut
ure
Stat
e
Zone
Of P
lann
ing
Interval of Expectation
Official Start of Project ~15% of Project Left
@cyetain
Time
Atte
ntio
n
Idea
l Fut
ure
Stat
e
Zone
Of P
lann
ing
Interval of Expectation
Official Start of Project
Zone
Of S
URPR
ISE!
~15% of Project Left
@cyetain
Time
Atte
ntio
n
Idea
l Fut
ure
Stat
e
Zone
Of P
lann
ing
Interval of Expectation
Official Start of Project
Zone
Of S
URPR
ISE!
~15% of Project Left
Management Interaction Gap
Time
Atte
ntio
n
Idea
l Fut
ure
Stat
e
Zone
Of P
lann
ing
Interval of Expectation
Official Start of Project
Zone
Of S
URPR
ISE!
~15% of Project Left
Management Interaction Gap
Time
Atte
ntio
n
Idea
l Fut
ure
Stat
e
Zone
Of P
lann
ing
Interval of Expectation
Official Start of Project
Zone
Of S
URPR
ISE!
~15% of Project Left
Management Interaction Gap
@cyetain
Simplified
Simple
Complicated Complex
Chaotic
@cyetain
Collapse
Imposition
@cyetain
The Manager’s Challenge
@cyetain
What is the Cost of Consensus?
@cyetain
Volitionthe Basis for Action
@cyetain
@cyetain
@cyetain
@cyetain
@cyetain
Simple
Complicated Complex
Chaotic
@cyetain
It is VERY Hard to Create Shared Communal
Knowledge About Novel Behavior and Information
@cyetain
It is VERY Easy to Cause a Collapse of
Novel Behavior
@cyetain
Negative Capability, that is, when a man is capable of
being in uncertainties, mysteries, doubts, without any irritable reaching after
fact and reason-John Keats
@cyetain
What We Are Trying at TLC Labs
Things you might try at home
@cyetain
when we stand in the zendo we have some rules. But the purpose of these rules is not to make everyone the same, but to allow each to express
his own self most freely-Shunryu Suzuki
@cyetain
Re-Invest Efficiency Gains in Exploration &
Innovation
@cyetain
Short Cycle Times are a Capability
@cyetain
Iterative Learningvs
Incremental Development
@cyetain
Start Here
Flow Towards Customer
@cyetain Start Here
Flow Towards Customer
Kill Queues & Minimize Cycle Time This Way
Variability Lowers As We Move Towards Delivery
@cyetain
It isn’t Unfair or
Anti-Humanist to treat Machines like Machines
(look for opportunities to automate)
@cyetain
Distributed Thinkingvs
Diverse Thinking
@cyetain
Directed
Constrained
Self - Direction
Goal Driven
Self - Organization
Authoritative
Simple
Complicated Complex
Chaotic
@cyetain
What & HowLeader:
Why & WhatLeader:
How
Experts:
WhyLeader:
What & How
Team Members:
What & NOWLeader:
Directed
ConstrainedSelf - Direction
Goal DrivenSelf - Organization
AuthoritativeSimple
Complicated Complex
Chaotic
@cyetain
People who operate under their own autonomy are more likely to care
about their work, notice and react to changes in context and be innovative
@cyetain
When innovation is required to solve novel problems, diverse
perspectives allow the organization to “see around corners”
@cyetain
The shorter the distance between relevant information and people making decisions, the better likelihood there is
that good decisions will be made
@cyetain
Faster cycle times are driven by distributed decision making. Faster cycle
times mean less “big bet” risks. Combined with customer interaction,
faster cycle times result in higher quality software and higher customer
satisfaction
@cyetain
Just Say No to Xenophobia
Utilize Abduction&
Scientific Method
@cyetain
Multi-Hypothesis Research
!=
@cyetain
BRAINSTORM
@cyetain
TheoriesOpinions
Hypothesizes
The Facts and Just the Facts
@cyetain
TheoriesOpinions
Hypothesizes
ConstraintsCriteria
@cyetain
TheoriesOpinions
Hypothesizes
QuestionFacts
@cyetain
TheoriesOpinions
Hypothesizes Request More Information
@cyetain
How Would I Validate my
understanding of this
problem?How Would I
solve this
Problem?
•Based on your experiences, what would you do to solve this problem? This is your Hypothesis.•Identify What Needs to Be True if your Hypothesis is true.•Assert, Presume, Assume Truth•Imagine Experiments that would justify the Assumptions
@cyetain
I Assert that this I know this
0% 100%
Probability of Failure
50%
Pote
ntia
l Inf
orm
atio
n
Pretty Sure
theory is wrong
Pretty Sure
theory is right
Interesting Ideas
I Presume Somebody knows this
I am going to Assume
this is true for my
Hypothesis to be true
0% 100%
Probability of Failure
50%
Pote
ntia
l Inf
orm
atio
n
Pretty Sure
theory is wrong
Pretty Sure
theory is right
Interesting Ideas
0% 100%
Probability of Failure
50%
Pote
ntia
l Inf
orm
atio
n
Pretty Sure
theory is wrong
Pretty Sure
theory is right
Interesting Ideas
@cyetain
This is my Hypothesis,
Assumptions and
Experiments
ChallengeAssumptions & Experiments
Rotate Pairs 2-3 TimesAllow Time for Revision Between Rounds
@cyetain
This is my Hypothesis,
Assumptions and
Experiments
@cyetain
Multiple Smaller Experimentsagainst
Multiple Abductive Hypotheses
instead of
Single Large Experimentagainst
Single Hypotheses
@cyetain
Using Kanban To EnableAmbiguity & Innovation
@cyetain
Rules Are Waste
@cyetain
Know Where You AreDispositionality
@cyetain
Visual Ambiguity
@cyetain
Optionality
@cyetain
Focus on Customer
@cyetain
Influences &
Sources of More Information
if we are honest about how our knowing reveals our unknowing… we encourage others to know in diverse ways
-jabe bloom
@cyetain
Joshua (Jabe) BloomCTO : The Library Corporation
& TLC Labs
blog http://jabe.coSend Anonymous Feedback
http://sayat.me/jabebloom