IMPROVED RESPONDENT EXPERIENCE AND QUALITY THROUGH FEEDBACK

Anneli Ström, Statistics Sweden

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Content

• Purpose

• Technichal solution

• Information in the feedback report

• Who will recieve the report?

• Evaluation

• The feedback report in the future

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Feedback

• Motivate the respondents

- Outcome of the survey

- Comparision with other surveys

• Feedback is recieved in a positive way

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Purpose of our feedback report

• To motivate the respondents.

• To reduce non-responses and shorten production time.

• To increase data quality and the number of re-contacts.

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Technical solution

• Uses the same technical solution as the web based collection.

• Tables with aggregated data from the different surveys.

• Updated daily

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Information in the feedback report

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Who will recieve the report?

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Evaluation

• 290 municipalities

• 87 officials from 79 different municipalities answered the form.

• 70 had looked at the report and thought it was helpful for the reporting

• 24 contributed with suggestions for improvement

• 6 had not looked at the feedback report

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Evaluation

• Highly appreciated

• An easy way to check the vadility

• Good overview

• Found errors to correct

• Positive that it arrived shortly after they reported the data

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Evaluation

• More detailed information is desired

• More measures for quality controls

• Put the data in relation to a reference point

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The feedback report in the future

• Development to suit the needs.

• Improve and expand the existing feedback report.

• Make it available for non-governmental schools.

• Add more calculations and comparisions.

• Evaluate whether the method can be used more genrerally in both business and public sector.

Thank you!

anneli.strom@scb.se