Iir Bpe Summit

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  • 8/7/2019 Iir Bpe Summit

    1/11

    IIRSummit

    May31,2009

    www.i360institute.com

  • 8/7/2019 Iir Bpe Summit

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    www.i360institute.com

    My Blog: http://i360insight.com/

    On BPE, Change ManagementLean Six Sigma, Innovation, etc.

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    www.i360institute.com

    Haveyouseenthisvideo?

    . .

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    www.i360institute.com

    3MsInnovationCrisis

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    Whydowedothis?

    To Align Targets and Methods Throughout the Organization

    Breakthrough

    thewayweleadandmotivate

    thewaywethinkandplan

    Outcomes:

    Results

    Strategy People

    Profitability

    Measurement

    thewayweinterconnectandenable

    thewaywecreatevalueandmanage

    5

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    Whatdrivessuccess?

    IfY= SuccessfulBusinessProcessExcellence= x

    X1 Sustained Executive Commitment and Involvement

    Convert vision into measurable goals and drive linkage to BPE, , , ,

    360-degree feedback

    X2 Comprehensive Governance System and Infrastructure Policies, procedures, KPIs and guidelines to govern the BPE

    Project tracking and knowledge sharing to measure and accelerate results

    X3 Commitment to Develop Top Talent as Full Time Change Agents Or anizational commitment to full time Chan e A ents Rigorous process for selection and development of top talent

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    StrategyLayer:HoshinMethodsAlignmentModel

    CriticaltoSatisfaction

    Requirements

    MissionandVision

    StrategicVOC:VoiceoftheCustomerVOB:VoiceoftheBusiness

    BalancedScorecardVOP:VoiceoftheProcess

    EPMLayer:BalancedScorecardandBPMMethods

    CoreProcesses EnablingProcesses StrategicProcess

    ProcessMetrics ProcessMetrics ProcessMetrics

    PolicyDeploymentBusinessExcellenceLayer:PolicyLSS&InnovationProjects LSS&InnovationProjects LSS&InnovationProjects

    , ,Methods

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    InnovationLovesaCrisis

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    PreservationandEvolution:TheSCurve

    ase

    Optimization

    Phase 2 Phase 4

    the nven ngthe Future

    Gro

    Phase1

    Innovation

    Time

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    How the customerexplained it

    How the projectleader understood it

    How the engineersdesigned it

    How theprogrammer wrote it

    How marketingpromoted it

    How the projectwas documented

    How the consultantsproposed installing it

    How the customerwas billed

    How it wassupported

    What the customerreally asked for

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    www.i360institute.com

    BusinessProcessExcellenceTrainingandConsulting

    Innovation360Institute

    www.i360institute.com

    +97143197645