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IFS Round Table B&I User Conference 2011

Presented by: Ann Everett, Christine Dang

June 2, 2011

2

IFS Round Table Agenda

• The Year In Review

• Strategic Outlook

• Open Forum

The Year In Review

The Year In Review

Continue to focus on:

• Reinvestment

• Quality

• Architecture

• Delivery

• Client Satisfaction

The Year In Review – Reinvestment

Continue to Reinvest

• Investment in New Development

• 11 Million in R&D, product enhancements

• Investment in Efficiencies

• Banking Services (BKS) and Investment Fund Services (IFS) Re-Org

• Investment in New / Existing Members

• Cross-Training

• SMEs, Support Analysts, Business Analysts, Architects, Developers, Quality Assurance Analysts

Banking Services – CORE

Key Features & Benefits Clients

CORE an established Canadian GIC processing solution currently supporting $16 billion in AUM

Investment Plan Administration

• RESP – ACES/CLB, Enhanced CESG, QESI

• RDSP

• Agri-Invest

• RRSP, RLSP, LIRA

• RRIF, PRIF, RLIF, LIF

• TFSA

• Non-Registered Plans

Term Product Administration

• Cash Deposits

• Term Products

•Regular

•Index Linked

•Blended regular/Index Linked

•Variable Rate

•Step Rate

Functionality

•Investment Instructions

•Maturity Options Rollover

•Interest

•Payment Instructions

•Index Linked Term Deposits

The Year In Review – Quality

Focus on Quality

• S 5970 Audit (semi-annual, 6 months rolling)

• Successful completion of Dec 2010; in progress for Jun 2011

• ISO 9001 Compliancy (annual)

• QMI SAI Global external audit of CGI’s Quality System

• In progress for 2011

• CGI GTA Project Management Office (annual)

• Internal CGI PMO Project Engagement audit

The Year In Review – Quality

CSAE 3416 • Will replace S 5970, effective Dec 15, 2011

• To align with new International Standard on Assurance Engagements (ISAE 3402)

• Review and attestations to Audit Controls currently in progress for Dec 2011

Audit Periods • Currently, semi-annual by calendar year

• Jan to Jun; Jun to Dec

• What are our clients’ audit requirements? • Calendar year? Fiscal year? Frequency?

The Year In Review – Architecture

Focus on Architecture

• Continued modernization

• Expansion of Web Services

• Continued migration to J2EE

• Web UI

• Web service alignment between CORE and PrimeBase

The Year In Review – Architecture

Evolution of CGI B&I Business Architecture 1. Jan 2006: Initiated Development of PrimeBase SOA

2. Jan 2006: Initiated Analysis of PrimeOE and CORE

3. May 2006: PrimeBase API/BSO prototype Demo

4. Nov 2006: PrimeBase BSO Infrastructure

5. Jun 2007: PrimeBase BSO Phase II

6. Nov 2007: PrimeBase BSO Phase III

7. Apr 2008: PrimeBase BSO Phase IV

8. Nov 2009: PrimeBase BSO Advisor Portal – White Label Release

9. Jan 2011: PrimeBSO Security Enhancement

10. November 2011: PrimeBSO Order Entry (PUR & RED)

... PrimeBase UI

The Year In Review – Delivery

Focus on Delivery

• Global Delivery Model

• Speed to market

• Examples of projects utilizing offshore resources:

• Year 2010 Tax Changes

• FundSERV Standards v21

• PrimeBSO Order Entry

• Maintain current level of fees

• Maintain competitiveness

• Augmentation of onshore resources

The Year In Review – Delivery

Offshore Offices

• Bangalore

• Mumbai

• Hyderabad

• Offshore team of:

• 20 Developers

• 11 QA Analysts

B&I Global Delivery Team

The Year In Review – Client Satisfaction

Focus on Client Satisfaction • Client Satisfaction Assessment Program (CSAP)

• 2010 PrimeBase average score 9.3, YTD for 2011 is 9.4

• What are our clients looking for from us? • Increased support staff

• Cross-training

• Value-Added Services

• On-site training

• Access to system, industry, and Tax & Reg SME’s

• Reference documentation

• BKS and IFS Re-org

• Alignment, synergies, consistency

• Ability to resource projects and support, based on demand

IFS / BKS Organization Structure

Chris Williams Vice President

Banking and Investment

Fund Services

Ann Everett

Director, IFS/BKS Business

Services

Paul Lehal

Manager, IFS/BKS

Production Support

Sonny Wong

Manager, IFS

Development

Milvia Green

Sean Gallagher, Marketing

Sam Ghilarducci

Peter Hundal

Mike Bean, Tax & Reg

Anita Tsang

Director, IFS/BKS

Development

Tony Hart

Manager, BKS

Development

Andrew Semple

Director, IFS/BKS DesignRichard Strang

Manager, QA

Christine Dang

Manager IFS/BKS

Projects

Mary Benoit

(BCO)

Andrew Parker

Team Leader

BKS Projects

Denise Blackman

Team Leader

IFS Projects

Daniel Hong

Team Leader

IFS Production Support

Patti Vachon

Team Leader

BKS Production Support

Liliana Jescu

Team Leader

BKS Quality Assurance

Doreen Bridgeman

Team Leader

IFS Quality Assurance

Cuneyt Keseber

Team Leader

IFS Design

Ioan Rotar

Team Leader

Infrastructure

Ernest Cadorin

Team Leader

BKS DesignTodd Minifie

Team Leader

Yuri Zagumenov

Team Leader

Stephen Peterson

Team Leader

Implementation and

Maintenance

Brian Richards

Team Leader

SMS Custom, Support

John Kelly

Team Leader

SMS Custom,

Development

SMS Custom

Business Analysts

Project Managers

Team Leader

IFS Design

Patricia Tran

Team Leader

BKS Design

Pody Chan

Team Leader

IFS Development

Kenny Chan

Team Leader

IFS Quality Assurance

Kinsan Lee

Team Leader

IFS Development

Julia Staniski

Team Leader

IFS Projects

The Year In Review – PrimeBase Development Highlights

Release Development Highlights

14.1

June 2011

Switch Matrix – Phase I

FundSERV Standards v21 – NFU and FUNDcom

FundSERV Standards v21 – PrimeBase

14.0

April 2011

V14.0 Database Upgrade

RESP Files for HRSDC

Corporate Class Funds

Cancellation Processing for TFSA

13.3

January 2011

Year 2010 Tax Changes

PrimeBSO 13.3 Security Enhancement

Citizenship Tracking

The Year In Review – PrimeBase Development Highlights

Release Development Highlights

13.2

November 2010

ROC Enhancement

Retirement Product Enhancement 2010

FUNDcom Messaging Technology Migration

Amended Tax Processing for Registered Products

Amended Tax Processing for Non-Registered Products

13.1

June 2010

FundSERV Standards v20

CUSIP Rollover Request (CRR)

13.0

April 2010

V13.0 Database Upgrade

Restricted Redemption

Generic Confirmations

Withholding Tax on Retirement Products

TFSA Amendment

Strategic Outlook

Environmental Scan

Product Trends • Corporate Class

• Asset Allocation

• Fund of Funds

• Exchange-Traded Funds (ETFs)

Industry Trends • Customer Engagement

• New World vs. Old World

• Explosion of Mobile Apps

• Fee-based usage of more established channels

• Technology driving innovation of financial products and services

B&I Strategic Initiatives

2011 Jul

Stra

tegi

c In

itia

tive

s

Existing MD

2011 Oct 2012 Jan 2012 Apr

UI Style Guide

Master Data Completion

MD Analysis & Integration

UX Strategy and Design

SOA Standard

TIBCO/ WebSphere/ WebLogic

SOA Strategy

Market Research By Region/Product Competitive Research Per Region/Product

MDM Integration

with Products

Changes Based

on SOA Strategy

Incorporate

Research

Findings

Product Projects

User

Experience

Enhancements

To 2015

Master Data

Management

Continuous

Technology

Modernization

User Experience

Globalization

To 2015

Timelines are placeholders

UI Technical Framework

PrimeBase 5-Year Roadmap

2011

BSO – PrimeBase Business Service Objects

2012

2013

Batch processing modernization PrimeBase/CORE Registered plan rationalization

2014

2015

• BSO convergence – PrimeBase/CORE

Corporate Class Funds Asset Allocation Switch Matrix

PrimeBase Web based UI

www.cgi.com/en/solutions/investment-fund-services

CORE UI – Proof of Concept

CORE UI – Proof of Concept

IFS Investment 2010 – Review and Updates

April 2010 – November 2010 FundSERV Standards V20 (Delivered Jun 2010)

Withholding Tax for Registered Products (Delivered May 2010)

Amend / Cancel Tax Slips (Delivered Nov 2010, Jan 2011, Apr 2011)

GST/HST (Delivered Sep 2010)

January 2011 – April 2011 Year 2010 Tax Changes (Delivered Jan 2011)

PrimeBSO Security Enhancement (Delivered Jan 2011)

Citizenship Tracking (Delivered Jan 2011)

V14.0 Database Upgrade (Delivered Apr 2011)

RESP Files for HRSDC (Delivered Apr 2011)

Corporate Class Funds (Delivered Apr 2011)

Cancellation Processing for TFSA (Delivered Apr 2011)

IFS Investment 2011 – 2012

June 2011 to 2012 (Considerations) • FundSERV Standards v21 (Confirmed for Jun 2011)

• Switch Matrix – Phase I (Confirmed for Jun 2011)

• AS400 OS Upgrade (Confirmed for 2011)

• PrimeBSO Order Entry (PUR and RED) (Confirmed for Nov 2011)

• PrimeBSO Order Entry (Switch and Transfer)

• Asset Allocation

• Switch Matrix – Phase II

• IRS Cost Basis Reporting

• LSVCC Investment Reporting

• Retirement Product Enhancement 2011 (Client Name)

Open Forum

Open Forum

• Round Table

• Industry Priorities – Your views?

• Q & A

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