ICICI RetailBanking TestCases

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ICICI Mobile Banking User Acceptance Tests

PHASE 01 TEST CASES FOR

ICICI Mobile Banking

ICICI BANK LIMITED.

(In commercial confidence)

September 2007

Copyright 2008 C-SAM. Proprietary and Confidential

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Document Identifier PHASE 01 Test Cases ICICI Mobile Banking

Version &

Date of release

Version 1.0

28th Sep , 2007

Author Kamal Bamrah

Reviewed by

Approved by

Circulation N. Srinivas, Chief Manager, ICICI Bank

Indranil Ghosh, Chief Manager, ICICI Bank

Niket Kamdar, Manager, ICICI Bank

Ashish Sharma, Product Manager, ICICI Bank

This document is based on the best information available to C-SAM Inc. (C-SAM) at the time of publication/issue. Although every effort has been made to keep the

document up to date, changes which arise from C-SAMs policy of continuing product improvement are not necessarily incorporated. All orders are subject to C-

SAMs Standard Terms and Conditions of Sale, copies of which are available on request.

This document remains the property of C-SAM and is provided under confidentiality. Duplication or disclosure to a third party of any part of this document is not

permitted without prior written consent from C-SAM.

Copyright 2007 C-SAM, Inc.

This work is proprietary and confidential information of C-SAM, Inc. and may not be disclosed or used without authorization from C-SAM, Inc.


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Project Details:

Project Name: ICICI Mobile Banking

Version: 1.0

Release Date: 27th September , 2007

Document Owner: Kamal Bamrah

Reviewed by:

Approved by:

Revision History

Rev. Date By Comment

1 27th Sep, 2007 Kamal Bamrah First Draft

2 18th Dec, 2007 Kamal Bamrah Incorporating the changes through PCRs

Project Change Request

No. Name/Features Release Date Reasons for Issue/ Changes Made


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Table of Contents

1. Wallet Test Cases...............................................................................................................................................6

1.1. Test Case iMobile Download Though TATA Zone ............................................................................ ..........72.1 Test Case iMobile Pre- Activation iServices Locate Us Customer Care Number................................... ...82.2 Test Case iMobile Pre- Activation iServices Locate Us Find ATM............................................................92.3 Test Case iMobile Pre-Activation Services Locate Us Find Branch......................................... ..............93.1.1 Test Case iMobile Pre-Activation Services Apply Now Bank Account ICICI Bank Account...............103.1.2 Test Case iMobile Pre-Activation Services Apply Now Bank Account Fixed Deposit........................123.1.3 Test Case iMobile Pre-Activation Services Apply Now Bank Account Recurring Deposit...................143.1.4 Test Case iMobile Pre-Activation Services Apply Now Bank Account Mutual Funds..........................153.1.5 Test Case iMobile Pre-Activation Services Apply Now Bank Account Foreign Exchange......... ...... ...163.2 Test Case iMobile 0 Pre-Activation Services Apply Now Credit Card ........................................................18

3.3 Test Case iMobile Pre-Activation Services Apply Now Demat....................................................................193.4 Test Case iMobile Pre-Activation Services Apply Now Loan................................................................ ......2056.0.0 Test Case- iMobile Pre-Activation Services - Help..........................................................................................2266.0.0 Test Case- iMobile Activation ..........................................................................................................................2376.0.0 Test Case- iMobile Login.............................................................................................................................. .2586.0.0 Test Case- iMobile Unlocking Wallet .............................................................................................................2696.0.0 Test Case- iMobile Refresh .............................................................................................................................2811.1 Test Case - iMobile View Receipts ...................................................................................................... ..........2911.2 Test Case - iMobile Delete Receipts ..............................................................................................................3012.0 Test Case - iMobile Change PIN.............................................................................................................. ......31

Test Case- iMobile - Security tip ..............................................................................................................................33Test Case- iMobile Help ...........................................................................................................................................3313.0 Test Case - iMobile View Payee Details.........................................................................................................3514.1 Test Case iMobile Bank Account Balance Enquiry....................................................................................3614.2 Test Case - iMobile Bank Account Last 5 Transactions ..............................................................................3714.3.1 Test Case - iMobile Bank Account Funds Transfer A/c within ICICI Bank Own Account...................3814.3.2 Test Case - iMobile Bank Account Funds Transfer A/c within ICICI Bank Other Account..................4014.3.3 Test Case - iMobile Bank Account Funds Transfer A/c outside ICICI Bank...........................................42


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14.4 Test Case - iMobile Bank Account Cheque Book Request..........................................................................4314.5 Test Case - iMobile Bank Account Cheque Status......................................................................................4514.6 Test Case - iMobile Bank Account Stop Cheque.........................................................................................46

15.1 Test Case iMobile Credit Card Balance Details.........................................................................................4715.2 Test Case iMobile Credit Card Last Payment Details...............................................................................4815.3 Test Case iMobile Credit Card Payment Due Details................................................................................4915.4 Test Case iMobile Credit Card Reward Point Status.................................................................................5116.1 Test Case iMobile Demat Account Holding Enquiry..................................................................................5216.2 Test Case iMobile Demat Account Transaction Status...................................................................... .......5316.3 Test Case iMobile Demat Account Bill Enquiry.........................................................................................5416.4 Test Case iMobile Demat Account ISIN Enquiry.......................................................................................5517.1 Test Case iMobile Loan Account Provisional IT Certificate......................................................................5617.2 Test Case iMobile Loan Account Final IT Certificate................................................................................58

17.3 Test Case iMobile Loan Account Reset Letter..........................................................................................5917.5 Test Case iMobile Loan Account Rescheduled Letter...............................................................................6017.6 Test Case iMobile Loan Account Loan Agreement Copy.........................................................................6119.2.1 Test Case iMobile Bill Pay Presentment Bills.........................................................................................6219.2.2 Test Case iMobile Bill Pay Payment Bill..................................................................................................6418.1.1 Test Case iMobile iServices Apply Now Bank Account ICICI Bank Account...................................6618.1.2 Test Case iMobile iServices Apply Now Bank Account Fixed Deposit.............................................6918.1.3 Test Case iMobile iServices Apply Now Bank Account Recurring Deposit......................................7018.1.4 Test Case iMobile iServices Apply Now Bank Account Mutual Funds.............................................7118.1.5 Test Case iMobile iServices Apply Now Bank Account Foreign Exchange................................. ....73

18.2.1 Test Case iMobile iServices Apply Now Credit Card ..........................................................................75106.0.0 Test Case iMobile iServices Apply Now Demat.................................................................................76116.0.0 Test Case iMobile iServices Apply Now Loans.................................................................................7819.1.1 Test Case iMobile iServices Locate Us Customer Care No................................................................7919.1.2 Test Case iMobile iServices Locate Us Find ATM.................................................................. ............8019.1.3 Test Case iMobile iServices Locate Us Find Branch...........................................................................8219.3 Test Case iMobile iServices Prepaid Mobile Recharge.............................................................................8319.4 Test Case iMobile iServices Show Payment Made...................................................................................85


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1. Wallet Test Cases


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1.1. Test Case iMobile Download Though TATA Zone

Test Case Serial Number: UAT 01

Test Case Title: Download

Test Case Description: Customer downloads the application onto his mobile through TATA Zone.

Setup & Prerequisite for Test: Customer should have mobile phone equipped with TATA Zone.

Customer knows the download directory.

Notes :

No. Action Constraints Expected resultResult

(Pass/Fail)Note (if

any)

1.Go to TATA Zone browse for

the application.

o

None.

o User is navigated

through the TATA zone.

Pass

Fail

2. Select Yes to downloado

None

o Mod should be

downloaded to the mobile phone.

Pass

Fail

3. Select Yes to install.o

None

o Installation of the

application should be successfullyperformed.

Pass

Fail

4.Click on the application icon torun/open the application

o

None

o Home Screen with

following 4 icons Activate, Apply Now,Locate Us, Help, should be displayed.

Pass

Fail


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2.1 Test Case iMobile Pre- Activation iServices Locate Us Customer Care Number

Test Case Serial Number: UAT06

Test Case Title: Pre - Activation - Customer Care NoTest Case Description: Customer wants to find out Customer Care No of the selected zone.

Setup & Prerequisite for Test: Customers mobile phone should be enabled with TATA zone.

Customer has downloaded ICICI Mobile Banking Application.

Customer is at the 4 icon home page.

Notes :


(Pass/Fail)Note (if

any)

1. Select Locate Us icon. oNone.

o A list of Locate Us

services should be displayed.

Customer Care No. Find ATM

Find Brancho

PassFail

2.Select Customer Care No.from the list.

o

None

o A list of following

zones should be displayed

East

West

North

South

Central

Pass

Fail

3.Choose a zone and selectFind from the menu option.

o

None

o In response,customer will be shown the call centrenumber of the selected zone.

Pass

Fail

4.Select 'OK' from the menuoption

o

None

o Home Screen with


Pass

Fail


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2.2 Test Case iMobile Pre- Activation iServices Locate Us Find ATM


Test Case Title: Pre - Activation - Find ATMTest Case Description: Customer finds out ATM address the area whose PIN he enters.




Notes :


(Pass/Fail)Note (if

any)

1. Select Locate Us icon.o

None.



Pass

Fail

2.Select Locate ATM from thelist.

o

None

o A PIN code fieldshould be displayed

Pass

Fail

3.

Customer enters the PIN codein the field and selects Findfrom the menu option.

o

PIN should be 6digits.o

Forincorrect/invalidPIN displays anerror message

o In response,

customer will be shown the ATM addressfor the entered PIN code area.

ATM address

Address line 1

Address line 2.

Pass

Fail

4. Select 'OK' from the menuoption

o

None

o Home Screen with


Pass

Fail

2.3 Test Case iMobile Pre-Activation Services Locate Us Find Branch


Test Case Title: Pre - Activation - Find Branch


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Test Case Description: Customer finds out Branch address by entering the PIN code of the area.



Customer is at the 4 icon home page.Notes :


(Pass/Fail)Note (if

any)

1. Select Locate Us icon.o

None.



Pass

Fail

2.Select Find Branch from thelist.

o

None

o A PIN code field

should be displayed

Pass

Fail

3.

Customer enters the PIN codein the field and selects Findfrom the menu option.

o

None PIN shouldbe 6 digits.o

Forincorrect/invalidPIN displays anerror message

o In response,

customer will be shown the Branch addressfor the entered PIN code area.

Branch addressAddress line 1Address line 2.

Pass

Fail


o

None

o Home Screen with


Pass

Fail

3.1.1Test Case iMobile Pre-Activation Services Apply Now Bank Account ICICI Bank Account


Test Case Title: Pre Activation ICICI Bank Account

Test Case Description: Customer expresses interest in ICICI bank product and requests for visit





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Notes :


(Pass/Fail)Note (if

any)

1.Select Apply Now >> Bank

Account icon.

o

None.

o A list of bank

verticals should be displayed.

ICICI Bank Account

Fixed Deposit

Recurring Deposit

Mutual Funds

Foreign Exchange

Pass

Fail

2.

Choose ICICI Bank Accountfrom the list and select

Continue from the menu.

o

None

o A screen with

following fields should be displayed:

Name

City Age

Pass

Fail

3. Enter name, city and age inthe required fields and chooseContinue from the menu.

o

Field nameshould take onlyalphabets.Maximum lengthshould be 50characterso

Field city shouldtake only

alphabets.Maximum lengthshould be 40characters.o

Field age shouldtake only numericdata. Maximumlength should be

o None Pass

Fail


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3 characters.

o

Age entered isless than 60.

o Customer will be

shown the following message:Congratulations! You are eligible for ICICIBank Savings Account. To apply, please selectSubmit from the Options/Menu.

Pass

Fail

o

Age entered isgreater than 60.

o Customer will be

shown the following message:Congratulations! You are eligible for ICICIBank Senior Citizen Account To apply, pleaseselect Submit from the Options/Menu..

7. Select Oko

None

o In response,

customer will be shown the followingmessage (to be supplied):


o

None

o Home Screen with


Pass

Fail

3.1.2 Test Case iMobile Pre-Activation Services Apply Now Bank Account Fixed Deposit


Test Case: Pre Activation Fixed Deposit

Test Case Description: Customer wants to apply for a fixed deposit account.


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Setup & Prerequisite for Test: Customer has downloaded ICICI Mobile Banking Application.

Customers mobile phone supports API for sending and receiving SMS from the application WMA API.


Notes :


(Pass/Fail)Note (if

any)


Account.

o

None.

o A list of bank


ICICI Bank Account

Fixed Deposit

Recurring Deposit

Mutual Funds

Foreign Exchange.

Pass

Fail

2.

Choose Fixed Deposit fromthe list and select Continuefrom the menu.

o

None

o A screen withfollowing fields should be displayed:

Name

City

Pass

Fail

3.

Enter name and city in therequired fields and choose

Continue from the menu.

o


Field city shouldtake onlyalphabets.Maximum lengthshould be 40characters.

o In response,


Pass

Fail


o

None

o Home Screen with

following 4 icons Activate, Apply Now,Pass

Fail


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Locate Us, Help, should be displayed.

3.1.3 Test Case iMobile Pre-Activation Services Apply Now Bank Account Recurring Deposit


Test Case: Pre Activation Recurring Deposit

Test Case Description: Customer wants to apply for a recurring account.




Notes :


(Pass/Fail)Note (if

any)


Account.o

o A list of bank

verticals should be displayed. ICICI Bank Account

Fixed Deposit

Recurring Deposit

Mutual Funds

Foreign Exchange.

2.

Choose Recurring Depositfrom the list and selectContinue from the menu.

o

None

o A screen with


Name

City

Pass

Fail

3. Enter name and city in the

required fields and chooseContinue from the menu.

o


Field city shouldtake only

o Pass

Fail


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alphabets.Maximum length

o

None

o In response,customer will be shown the followingmessage (to be supplied):

Pass

Fail


o

None

o Home Screen with


Pass

Fail

3.1.4 Test Case iMobile Pre-Activation Services Apply Now Bank Account Mutual Funds


Test Case: Pre Activation Mutual Funds

Test Case Description: Customer wants to apply for a mutual fund.




Notes :


(Pass/Fail)Note (if

any)


Account.

o

None.

o A list of bank

verticals should be displayed. ICICI Bank Account

Fixed Deposit

Recurring Deposit

Mutual Funds

Foreign Exchange.

Pass

Fail

2. Choose Mutual Funds fromthe list and select Continue

o

None

o A screen with

following fields should be displayed:Pass

Fail


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from the menu. Name

City

3.

Enter name and city in therequired fields and chooseContinue from the menu.

o



o None.Pass

Fail

o

None

o In response,


Pass

Fail


o

None

o Home Screen with


Pass

Fail

3.1.5 Test Case iMobile Pre-Activation Services Apply Now Bank Account Foreign Exchange


Test Case: Pre Activation Foreign Exchange

Test Case Description: Customer wants to apply to foreign exchange




Notes :


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(Pass/Fail)Note (if

any)


Account.

o

None.

o A list of bank


ICICI Bank Account Fixed Deposit

Recurring Deposit

Mutual Funds

Foreign Exchange.

Pass

Fail

6.

Choose Foreign Exchangefrom the list and selectContinue from the menu.

o

None

o A screen with


Name

City

Pass

Fail

7.

Enter name and city in therequired fields and chooseContinue from the menu.

o



o The request for visit

is send to ICICI system and then theresponse is forwarded to the customer.

Pass

Fail

o

None

o In response,


Pass

Fail


o

None

o Home Screen with


Pass

Fail


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3.2Test Case iMobile 0 Pre-Activation Services Apply Now Credit Card


Test Case: Pre Activation ICICI Bank credit card

Test Case Description: Customer shows interest in ICICI Bank credit card




Notes :


(Pass/Fail)

Note (if

any)

1.Select Apply Now >> CreditCard.

o

None

o A screen with


Name

City

Pass

Fail

2. Enter name and city in therequired fields and chooseContinue from the menu.

o

Field nameshould take onlyalphabets.Maximum lengthshould be 50characters

o




Pass

Fail

o

None

o In response,

customer will be shown the followingPass

Fail


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message (to be supplied):

5.Select 'OK' from the menu

option

o

None

o Home Screen with


Pass

Fail

3.3 Test Case iMobile Pre-Activation Services Apply Now Demat


Test Case: Pre Activation Demat

Test Case Description: Customer wants to apply for a Demat account.




Notes :


(Pass/Fail)Note (if

any)

1. Select Apply Now >> Demato

None

o A screen with


Name

City

Pass

Fail

2. Enter name and city in therequired fields and chooseContinue from the menu.

o

Field nameshould take onlyalphabets.

Maximum lengthshould be 50characterso

Field city shouldtake onlyalphabets.Maximum lengthshould be 40



Pass

Fail


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characters.

o

None

o In response,


Pass

Fail


o

None

o Home Screen with


Pass

Fail

3.4 Test Case iMobile Pre-Activation Services Apply Now Loan


Test Case: Pre Activation Loan

Test Case Description: Customer wants to apply for loan.




Notes :


(Pass/Fail)Note (if

any)

1. Select Apply Now >> Loans o

None.

o A list of types of loan

should be displayed.

Personal

Home

Pass

Fail


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Two Wheeler

Car

Education

2.

Customer selects a loan of this

interest from the list andchooses Continue from themenu.

o

None

o A screen for thecustomer to enter his name and city shouldbe displayed.

Pass

Fail

3.

Enter name and city in the

required fields and chooseContinue from the menu.

o





Pass

Fail

o

None

o In response,


Pass

Fail


o

None

o Home Screen with

following 4 icons Activate, Apply Now,

Locate Us, Help, should be displayed.

Pass

Fail


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56.0.0 Test Case- iMobile Pre-Activation Services - Help


Test Case: Pre Activation HelpTest Case Description: Customer looks up for help on use of ICICI Mpbile Banking Application




Notes :


(Pass/Fail)Note (if

any)

1. Select Help icon.o

None.

o A list of help topics


About iMobile

How to access?

Terms of use

Charges

Activate

Security tip

Change PIN

Refresh

Receipts

Deactivate Application

Linking Accounts

Debit/Grid Authentication

Refer A Friend

Bank Account

Credit Card

Demat Account

Loan Account

Bill Pay

iServices

Pass

Fail

2. Select a help content from the o o Appropriate help Pass


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list and select 'Details' from themenu

None content should be displayed. Fail

3. Select 'Ok' from the menuo

None

o Applicant should bedirected to the help topic list

Pass

Fail

Select 'OK' from the menu.o

None

o Home Screen with


Pass

Fail

66.0.0 Test Case- iMobile Activation


Test Case: Pre Activation Activation

Test Case Description: Customer activates ICICI Mobile Banking Application




Notes :


(Pass/Fail)Note (if

any)

1. Select Activate icon. o

None.

o "You can activate

this application only if you are a registeredMobile Banking customer of ICICI Bank. Byactivating ICICI Bank iMobile, you get

access to your Bank Account, Credit Card,Loan Account, Bill Payment and othervalue-added services. To read MobileBanking terms and conditions, please visitICICIBank.com Please proceed if youaccept the said terms and conditions. TTSLis only a medium to facilitate bankingFacilities provided by ICICI Bank throughmobile and hence TTL guarantees only

Pass

Fail


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connectivity to ICICI Bank. For details visitwww.tataindicom.com . Please visitwww.icicibank.com for ICICI Bank MobileBanking terms and condition. To proceed,

please select 'Login' from Options/Menu.

2. Select 'Continue' menu optiono

None

o Activation screen

with 2 text boxes ' Please select only 4 -digit PIN' and 'Re-Enter PIN' should bedisplayed.

Pass

Fail

3.

Enter the data in Pleaseselect only 4 - digit PIN' and'Re-Enter PIN' fields andselect Continue from the

menu option.

o

PIN and Re-enterPIN has to be 4digits only.o

PIN and Re-enterPIN should besame.

o An Activation request

is forwarded to WSC.o WSC registers the

customer.o After wallet

activation, a sync request is send to WSC.WSC fetches the customer relationships

from the ICICI server and forwards to theiMobile.o Sync summary


Pass

Fail

4. Select 'OK' from the menu.o

None

o Home Screen with

following 6 icons Bank Account, CreditCard, Loan Account, Demat Account, BillPay, iServices, should be displayed.o After activate for the

first time, on selecting any icon, followingmessage should be displayed For securityreasons, we request you to complete yourDebit/Grid Value authentication.To proceed,please select Continue fromOptions/Menu

Pass

Fail

5.Select 'Continue' from themenu.

o

o A screen with the list

of bank accounts, asking the user to selectan account from the list should bedisplayed.

Pass

Fail

6. User selects an account and o o Debit/ Grid Pass


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chooses Continue from themenu.

authentication request is send to ICICIbackend.o A screen asking the

user to enter grid values or digit position of

the debit card (acc. To the debit card)should be displayed.

Fail

7.

User enters the grid values ordigit position and chooses Okfrom the menu.

o

o Congratulations.

You have completed your Debit/Grid Valueauthentication successfully. You can nowuse the applications to carry out banking onyour mobile phone. To continue pleaseselect Ok from the Options/Menumessage should be displayed onsuccessful authentication.

8. Select 'Ok' from the menu.o

o Home Screen with

following 6 icons Bank Account, Credit

Card, Loan Account, Demat Account, BillPay, iServices, should be displayed.

76.0.0 Test Case- iMobile Login


Test Case: Login

Test Case Description: Customer successfully logs in to ICICI Mobile Banking Application.

Setup & Prerequisite for Test: Customer has downloaded, installed and activated the iMobile application.

Notes :


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(Pass/Fail)Note (if

any)

1. Click on iMobile applicationicon from the phone'sapplication manager.

o

o Please Enter PIN

screen should be displayed with ICICI Logo.o Mobile Bankingterms and conditions apply. To proceed,please select Login from Options/Menu.should be displayed below the PIN textbox.

Pass

Fail

2.Enter Correct PIN and selectLogin from the menu.

o

PIN should be 4digits only.o

PIN cannot blank,special characteror alphabets.o

Entering incorrectPINs 3 timeswould lock thewallet.

o Home Screen with

following 6 icons Bank Account, CreditCard, Loan Account, Demat Account, BillPay, iServices, should be displayed.o While auto sync, if

the customer selected No earlier or therewas a communication error then for

customer who again logs in should bedisplayed the ICICI Mobile Banking

Application requires to be synchronised withthe server. Please select OK. message.

Pass

Fail

86.0.0 Test Case- iMobile Unlocking Wallet


Test Case: Unlock Wallet

Test Case Description: Customer unlocks ICICI Mobile Banking application


Customer has downloaded and activated ICICI Mobile Banking Application.

Customer is at the 6 icon home page

Notes :


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(Pass/Fail)Note (if

any)

1.

Open the application and enterwrong PIN thrice on the loginscreen.Customer exits the wallet.

o

Blank PIN will notbe considered atry.

o Wallet is Locked

error message should be displayed.

Pass

Fail

2.

Customer calls the ICICIcustomer care and requeststhe unlocking code.

o

None

o WSC forwards the

unlocking code through SMS to thecustomer.

Pass

Fail

3.Customer clicks on applicationicon and opens it.

o

None

o Unlocking screen

should be displayed with the followingUnlocking Code, New PIN and Re-enterPIN.

Pass

Fail

4.

Enter the Unlocking code, NewPIN and Re-enter PIN andselect Unlock from the menuoption.

o

Unlocking code

cannot be morethat 10characters inlength.o

Unlocking code,PIN and Re-enterPIN cannot beblank.o

PIN and Re-enterPIN has to be 4

digits only.o

PIN and Re-enterPIN should besame.

o None

Pass

Fail

Pass

Fail


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6. Select OK from the menu

o

None

o Wallet should send

the Unlocking request to WSCo On successfully

unlocking of wallet , Home Screen with

following 6 icons Bank Account, CreditCard, Loan Account, Demat Account, BillPay, iServices, should be displayed.

Pass

Fail

96.0.0 Test Case- iMobile Refresh


Test Case: RefreshTest Case Description: Customer synchronizes the wallet for the latest updates




Notes : Data in sync will be according to the customer relationship. i.e if customer has no billers then if will not beshown in the sync summary.


(Pass/Fail)Note (if

any)

1. Select Synchronize from the

main menu,

o

Device should notbe marked asstolen.

o When there are no

updates with the server and customer stillwant so synchronize the wallet No Items ToSync message should be displayed.o Synced items are

shown in the sync summary.o Items that can be

synced are as follows which are to beshown in the sync summary*:

Pass

Fail

Pass

Fail

Pass

Fail


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a. Bank accounts

b. Credit cards

c. Billers

d. Payees

11.1 Test Case - iMobile View Receipts

Test Case Serial Number: UAT30Test Case: View Receipts

Test Case Description: Customer wants to view receipts of the transactions performed.




Customer has performed at least 10 transactions.

Notes : Number of receipts depends on the number of transactions performed.

No. Action Constraints Expected result Result(Pass/Fail) Note (ifany)

1.

Login to the iMobile and fromthe main menu; selectReceipts.

o

None

o List of at most last 5

transaction receipts should be displayed.Last transaction receipt should be displayedfirst.

Pass

Fail

2.Select a receipt from the listand click 'Ok'.

o

None

o Receipt details


Pass

Fail


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3.Select 'Ok' from the menuoption.

o

None

o List of at most last 5

transaction receipts should be displayed.

Pass

Fail

4.Select 'Summary' from themenu option.

o o Transaction

summary list should be displayed.

5.Select 'Refresh' from the menuoption.

o o Updated transactionsummary list should be displayed.

6.Select 'Back' from the menuoption

o o Home Screen with

following 6 icons Bank Account, CreditCard, Loan Account, Demat Account, BillPay, iServices, should be displayed

11.2 Test Case - iMobile Delete Receipts


Test Case: Delete Receipts

Test Case Description: Customer successfully deletes receipts which are stored on the phone.Setup & Prerequisite for Test: Customers mobile phone should be enabled with TATA zone.



Customer has performed at least 5 transactions.

Notes : Number of receipts depends on the number of transactions performed.On change device, receipts are not downloaded during sync.


(Pass/Fail)

Note (if

any)

1.From the main menu, selectReceipts.

o

None

o List of last 5

transaction receipts should be displayed.Last transaction receipt should be displayedfirst.

Pass

Fail

2. Select a receipt from the listand click 'Delete' from themenu

o

None

o Customer should be

displayed with Are you sure, you want todelete receipt? message with Yes and

Pass

Fail


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No menu options

3. Customer selects No option.o

None

o Receipt should not

be deleted.

Pass

Fail

4.

Perform steps 1 and 2 and

select Yes from the menuoption

o

Noneo

Receipt should besuccessfully deleted

Pass

Fail

5.Perform a 6th transaction sothat the receipt is generated.

o

None

o The application

should show receipt of the paymenttransactions with an information messagesimilar to Receipt storage is full. To storethis receipt, your oldest receipt will bedeleted. Click Yes to proceed. With Yesor No menu options.

Pass

Fail

6.Customer clicks No from themenu.

o

None

o The receipt of the

latest payment transaction should not bestored.

Pass

Fail

7.Perform step 5 and selectYes from the menu option.

o

None

o The oldest receipt in

the list is deleted and the new receipt isstored.

Pass

Fail

8.Select 'Ok' from the menuoption

o

None

o Home Screen with


Pass

Fail

9.Perform change device for thecustomer.

o

None

o Receipts should not

be downloaded during sync.

Pass

Fail

10.

Customer selects Refreshreceipts from the View

receipts.

o

Noneo Wallet fetches latest

5 receipts from the server.

Pass

Fail

12.0 Test Case - iMobile Change PIN


Test Case: Change PIN

Test Case Description: Customer successfully changes the PIN of ICICI Mobile Application


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Notes :


(Pass/Fail)Note (if

any)

1.

Login to the iMobile and fromthe main menu, select'Change PIN' .

o

None

o Change PIN screen

should be displayed with 'Current PIN','New PIN' and 'Re-enter PIN' field.

Pass

Fail

2.

Enter Current PIN , PIN andRe-enter PIN and select OKfrom the menu.

o

Current PIN, PIN

and Re-enter PINcannot be blank.o

PIN and Re-enterPIN has to be 4digits only.o

PIN and Re-enterPIN should besame.o

If old PIN is

incorrectlyentered thricethen the walletwill be locked.

o PIN should be

changed successfully.o Customer should be

directed to the Home page.

Pass

Fail

3.

Customer exits and again logsinto the iMobile by enteringnewly changed PIN.

o

None


able to login to the wallet successfully withnewly changed PIN.

Pass

Fail


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Test Case- iMobile - Security tip

Test Case Serial Number:

Test Case: Security tip

Test Case Description: Customer can use the security tip provided on the main menu for seeking the help regarding security of iMobile.




Notes :


(Pass/Fail)Note (if

any)

1.Select Security Tip from themain menu.

o

None

o Should show the

screen with the security help with a Okoption.

Pass

Fail

2.Select Ok from the securitytip menu.

o

None

o Home Screen with

following 6 icons Bank Account, CreditCard, Loan Account, Demat Account, Bill

Pay, iServices, should be displayed.

Pass

Fail

Test Case- iMobile Help

Test Case Serial Number:

Test Case: Help

Test Case Description: Customer can use the help provided at different places to clear his/her doubt regarding the concerned services.


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Customer has linked a bank account to his userID.Notes :


(Pass/Fail)Note (if

any)

1.Select Help from the mainmenu.

o

None

o Should show list of

help contents based on the icons selectedwith two options 1) Detail 2) Back

Pass

Fail

2. Select Back from the helpmenu.

o

None

o

Should show thehome page with six icon screen.

Pass

Fail

3.Select Detail from the helpmenu.

o

None

o Should show the

details for the selected list with the followingoptions 1) Main Help List 2) Back and 3)Home.

Pass

Fail

4.Select Main Help List fromthe help menu.

o

None

o Should show the

generic help about the iMobile applicationwith an option Back.

Pass

Fail

5.Select Back from the mainhelp list menu.

o

None

o Should show the

home screen with six icons.


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6.Select Back from the helpmenu.

o

None

o Should show the

screen with the list of help contents.

Pass

Fail

7.Select Home from the helpmenu.

o

None o Home Screen with


Pass

Fail

13.0 Test Case - iMobile View Payee Details


Test Case: View Payee details

Test Case Description: Customer successfully views payee details from the application.




Customer has linked a bank account to his userID.

Notes :


(Pass/Fail)

Note (if

any)

1. Select Bank Account icon.

o

Customer shouldhave at least oneactive account

o A list of bank

accounts should be displayed.

Pass

Fail

2. Choose an account and selectContinue from the menu.

o

None

o A list of bank

services should be displayed:

Balance Enquiry

Pass

Fail


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Last 3 transactions

Fund Transfer

Cheque Book Request

Cheque Status

Stop Cheque

3.

Choose Fund Transfer fromthe list and select Continuefrom the menu.

o

None

o Types of funds

transfer are displayed:

A/C within ICICI Bank

A/C outside ICICI Bank

Pass

Fail

4.

Choose A/C within ICICIBank >> Other Account fromthe list and select Continuefrom the menu.

o

Should have atleast oneconfirmed payee

o A list of payees


Pass

Fail

5.

Choose a payee from the listand select View Details from

the menu.

o

Noneo Payee Name should

be displayed.

Pass

Fail


o

None

o A list of payees


Pass

Fail

14.1 Test Case iMobile Bank Account Balance Enquiry


Test Case: Balance Enquiry for Bank Account

Test Case Description: Customer checks his latest balance available on his bank account(s).

Setup & Prerequisite for Test: Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application.



Notes :

No. Action Constraints Expected result Result Note (if


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(Pass/Fail) any)


o

Customer shouldhave at least oneactive account

o A list of bank

accounts should be displayed

Pass

Fail

2.Choose an account and selectContinue from the menu

o

None

o A list of bank


3.

Choose Balance Enquiry andselect Continue from themenu.

o

Noneo Response for Balance Enquiry should be

as follows:As on: dd/mm/yyyy hh:mm:ss AM/PM IST TotalAvailable Balance: INRAvailable Balance: INR.

Linked FD Bal: INR

Pass

Fail

Pass

Fail

Pass

Fail


o

None

o Home Screen with

following 6 icons Bank Account, CreditCard, Demat Account Loan Account, BillPay, iServices should be displayed.

14.2 Test Case - iMobile Bank Account Last 5 Transactions


Test Case: View Last 5 Bank Account Transactions

Test Case Description: Customer views last 5 transactions for his account(s)





Notes :

No. Action Constraints Expected result Result Note (if


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(Pass/Fail) any)


o

Customer shouldhave at least one

active account

o A list of bank

accounts should be displayed

Pass

Fail


o

None

o A list of bank


Pass

Fail

3.

Choose Last 5 Transactionsand select Continue from the

menu.

o

None

o Response for Last 5 Transactions should

be as follows:1. Paid to XXXX999.00 DR (INR)dd/mm/yyyy

2. Paid to XXXX999.00 DR (INR)dd/mm/yyyy

Pass

Fail

Pass

Fail

Pass

Fail


o

None

o Home Screen with

following 6 icons Bank Account, CreditCard, Demat Account, Loan Account, ,Bill Pay, iServices should be displayed.

Pass

Fail

14.3.1 Test Case - iMobile Bank Account Funds Transfer A/c within ICICI Bank Own Account


Test Case: Fund Transfer to Own Account

Test Case Description: Customer successfully transfer the fund to his own account






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Notes :


(Pass/Fail)Note (if

any)

1.

Select Bank Account ->Funds Transfer -> A/c withinICICI Bank -> Own Account.

o

Customer shouldhave at least twoactive bankaccounts.

o A list of accounts


Pass

Fail


o

None

o A screen with Enter

Amount field should be displayed.

Pass

Fail

3.

Enter amount to transfer andselect Pay Now from themenu.

o

Amount entered

should benumeric with aupper limit of 6digits.

o Payment details

confirmation screen should be displayed asfollows: You are sending INR 99.00 toXXXXXX999999 from XXXXXX888888.Please confirm.

PassFail

4. Select Ok from the menu.

o

None o Receipt should be generated bearing the

following details:Title: Own Account Funds TransferDate : dd/mm/yyyy hh:mm:ssPay From: XXXXXX888888Pay To: XXXXXX999999

Amount (INR): INR 99.00

Payment ID : 121221123

Pass

Fail


o

None

o Receipts screen

should be displayed with a list of allreceipts.

Pass

Fail

6. Select 'Back' from the menuoption


following 6 icons Bank Account, CreditCard, Demat Account, Loan Account, ,

Pass

Fail


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Bill Pay, iServices should be displayed.

14.3.2 Test Case - iMobile Bank Account Funds Transfer A/c within ICICI Bank Other Account


Test Case: Fund Transfer within ICICI Account

Test Case Description: Customer transfers the fund to other ICICI account





Notes :


(Pass/Fail)Note (if

any)

1.

Select Bank Account ->Funds Transfer ->A/c withinICICI Bank -> Other Account.

o


o A list of payees


Pass

Fail

2.Choose an payee and selectContinue from the menu

o

None



Pass

Fail

3.

Enter amount to transfer andselect Continue from themenu.

o

Amount enteredshould benumeric with anupper limit of 6digits.

o Payment details

screen should be displayed in the confirmscreen.

Pass

Fail


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4.Select Pay Now from themenu.

o

Noneo Customer is asked to

enter the grid/digits positions for the initresponse.

Pass

Fail

5.

Customer enters the grid/digitsposition and selects Confirmfrom the menu.

o

Grid/Digits shouldbe valid.o

For incorrectgrid/digits,transaction willnot be committed.

o On successfulverification of the grid/digits positions, fundtransfer settlement is done at the ICICIsend.o Confirm response is

send and the receipt is generated on theiMobile.o Receipt should be

generated bearing the following details:Title: Funds TransferDate : dd/mm/yyyy hh:mm:ssPay From: XXXXXX888888

Pay To: XXXXXX999999Amount (INR): INR 99.00Payment ID : 121221123

Pass

Fail

6.Select 'OK' from the menuoption.

o

None

o Receipts screen


7.

Perform steps 1 to 5 andselect 'Cancel from the menuoption.

o o Funds Transfer

Cancellation request should be sent toWSC.o User should be

displayed a screen with the followingmessage Your transaction on INR 99.00

payable to payee name has beensuccessfully cancelled.





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14.3.3 Test Case - iMobile Bank Account Funds Transfer A/c outside ICICI Bank


Test Case: Fund Transfer to accounts outside ICICI Bank

Test Case Description: Customer successfully transfer the fund to account outside ICICI Bank





Notes :


(Pass/Fail)Note (if

any)

1.Select Bank Account ->Funds Transfer -> A/c outsideICICI Bank.

o


o A list of payeesshould be displayed.

Pass

Fail

2.Choose an account and selectPayee from the menu

o

None



Pass

Fail

3.

Enter amount to transfer andselect Continue from the

menu.

o

Amount enteredshould be

numeric with aupper limit of 6digits.

o Payment details

screen should be displayed in the confirm

screen

Pass

Fail

4.Select Pay Now from themenu.

o

Noneo Customer is asked to

enter the grid/digits positions for the initresponse.

Pass

Fail

5. Customer enters the grid/digitsposition and selects Confirm

o

Grid/Digits should

o On successful

verification of the grid/digits positions, fund


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from the menu.

be valid.o

For incorrectgrid/digits,

transaction willnot be committed.

transfer settlement is done at the ICICIsend.o Confirm response is

send and the receipt is generated on the

iMobile.o Receipt should be

generated bearing the following details:Title: Funds TransferDate : dd/mm/yyyy hh:mm:ssPay From: XXXXXX888888Pay To: XXXXXX999999

Amount (INR): INR 99.00


o

None

o Receipts screen


7.

Perform steps 1 to 5 andselect 'Cancel from the menuoption

o

None

o Funds Transfer

Cancellation request should be sent toWSC.o User should be

displayed a screen with the followingmessage Your transaction on INR 99.00payable to payee name has beensuccessfully cancelled.


o

None

o Home Screen with


14.4 Test Case - iMobile Bank Account Cheque Book Request


Test Case: Cheque Book Request


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Test Case Description: Customer successfully puts a request for a new chequebook to ICICI Bank.



Customer is at the 6 icon home page.Notes :


(Pass/Fail)Note (if

any)

1. Select Bank Account icon

o

Customer shouldhave at least oneactive bankaccount.



Pass

Fail


o

None

o A list of bank


Pass

Fail

3.Select Cheque Book Requestfrom the list.

o

None

o A confirm screen

with following message You are about torequest cheque book for the accountXXXXXX999999 .Please select Confirmfrom Options\Menu to proceed. should bedisplayed.

Pass

Fail

4.Select Cancel from the menuto cancel your request.

o

None

o User should be

directed to the bank service list.

Pass

Fail

5. Again select Cheque BookRequest from the list andchoose Confirm from themenu.

o

None

o A request for the

cheque book should be send successfullyto ICICI.o Confirm response as

follows should be displayed to the ChequeBook Request has been accepted for your

Pass

Fail


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Account No XXXXXX999999. You willreceive the Cheque Book within 7 workingdays. message should be displayed.


o

None

o Home Screen with


Pass

Fail

14.5 Test Case - iMobile Bank Account Cheque Status


Test Case: Cheque Status

Test Case Description: Customer wants to know the current status of his cheque.




Customer has issued a cheque.

Notes :


(Pass/Fail)

Note (if

any)


o

Customer shouldhave at least oneactive bankaccount.



Pass

Fail


o

None

o A list of bank


Pass

Fail


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3.Select Cheque Status fromthe list.

o

None

o A text box to enter

the cheque no should be displayed.

Pass

Fail

4.

Enter the cheque number andselect Continue from themenu.

o

Cheque no.

should be 6 digitsonly.o

Cheque noshould be a validno.

o The current status of

the cheque should be send to the iMobile.

Pass

Fail


o

None

o Home Screen with


Pass

Fail

14.6 Test Case - iMobile Bank Account Stop Cheque


Test Case: Stop Cheque

Test Case Description: Customer wants to perform stop cheque for one of the cheque issued by him




Customer has issued a cheque.

Notes :


(Pass/Fail)Note (if

any)


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o

Customer shouldhave at least oneactive bank

account.



Pass

Fail


o

None

o A list of bank


Pass

Fail

8.Select Stop Cheque from thelist.

o

None

o A text box to enter

the cheque no should be displayed.

Pass

Fail

9.

Enter the cheque number andselect Continue from themenu.

o

Cheque no.should be 6 digitsonly.o

Cheque noshould be a valid

no.

o Stop cheque

Request has been accepted for Account NoXXXXXX999999. Should be displayed.

Pass

Fail


o

None

o Home Screen with


Pass

Fail

15.1 Test Case iMobile Credit Card Balance Details


Test Case: Credit Balance Details

Test Case Description: Customer successfully views the balance details of his credit card.Setup & Prerequisite for Test: Customers mobile phone should be enabled with TATA zone.



Customer has linked a credit card to his userID.

Notes :


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(Pass/Fail)Note (if

any)

1. Select Credit Card icon

o

Customer shouldhave at least oneactive credit card.

o A list of credit cardaccounts should be displayed.

Pass

Fail


o

None

o A list of credit card


Pass

Fail

3.

Select Balance Details fromthe list and choose Continuefrom the menu.

o

None

o The current credit

balance should be send to the iMobile inthe following format

Card No: XX119012Total Amount Due: INR. 99.00Credit Limit: INR. 99.00

Available Credit : INR. 99.00As on: dd/mm/yyyy hh:mm:ss IST

Pass

Fail


o

None

o Home Screen with


Pass

Fail

15.2 Test Case iMobile Credit Card Last Payment Details


Test Case: Last Payment Details

Test Case Description: Customer views last payment details of his/her credit card statement.


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Customer has linked a credit card to his userID.Notes :


(Pass/Fail)Note (if

any)


o




Pass

Fail

2.Choose an account and select

Continue from the menu

o

None



Pass

Fail

3.

Select Last Payment Detailsfrom the list and chooseContinue from the menu.

o

None

o The last payment

made to the credit card should be send tothe iMobile in the following format

Card No: CardXX119012Last Payment Amount : INR. 99.00Last Payment Received on: dd/mm/yyyy

As on: dd/mm/yyyy hh:mm:ss IST

Pass

Failo


o

None

o O Home Screen

with following 6 icons Bank Account,Credit Card, Demat Account Loan

Account, Bill Pay, iServices should be

displayed.

Pass

Fail

15.3 Test Case iMobile Credit Card Payment Due Details


Test Case: Payment Due Details


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Test Case Description: Customer views payment due details of his/her credit card account.



Customer is at the 6 icon home page. Customer has linked a credit card to his userID.

Notes :


(Pass/Fail)Note (if

any)


o




Pass

Fail

2. Choose an account and selectContinue from the menu

o

Noneo A list of credit cardservices should be displayed.

PassFail

3.

Select Payment Due Datefrom the list and chooseContinue from the menu.

o

None

o The payment due for

the credit card should be send to theiMobile in the following format:

Card No: XX119012Payment Due Date : INR. 99.00Next Statement Date: dd/mm/yyyy

As on: dd/mm/yyyy

Pass

Fail


o

None

o O Home Screen

with following 6 icons Bank Account,Credit Card, Demat Account Loan

Account, Bill Pay, iServices should bedisplayed.

Pass

Fail


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15.4 Test Case iMobile Credit Card Reward Point Status


Test Case: Reward Point Status

Test Case Description: Customer views reward point status given on his/her credit card account.




Customer has linked a credit card to his userID.

Notes :


(Pass/Fail)Note (if

any)


o




Pass

Fail


o

None



Pass

Fail

3.

Select Reward Point Statusfrom the list and chooseContinue from the menu.

o

None

o The reward point

status for the credit card should be send tothe iMobile in the following format:

Card No: XX119022500 reward points available

As on:mm:ss IST

Pass

Fail


o

None

o Home Screen with


Pass

Fail


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16.1 Test Case iMobile Demat Account Holding Enquiry

Test Case Serial Number: UAT 46

Test Case: Holding Enquiry

Test Case Description: Customer views holding enquiry of his Demat account.




Customer has linked his Demat account to his userID.

Notes :


(Pass/Fail)Note (if

any)

1. Select Demat icon

o

Customer shouldhave an activedemat account.

o A list of demat


Pass

Fail

2.

Choose Holding Enquiry fromthe list and select Continuefrom the menu

o

None

o Demat A/c no should

be displayed.

Pass

Fail

3.Choose Continue from themenu.

o

Script name isoptionalo

Script name maxlength is 20 chrs

o User is asked to

enter the scrip descriptor

Pass

Fail


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o

None

o In response

customer will be shown the no. of scriptsheld by him in the following format

Holding Balance for 43214321 on dd/mm/yyyy

hh:mm:ssTransaction 11. Scrip: Scrip nameISIN:Qty.

Transaction 22. Scrip: Scrip nameISIN:Qty.

o

Pass

Fail


o

None

o Home Screen with


Pass

Fail

16.2 Test Case iMobile Demat Account Transaction Status


Test Case: Transaction Status

Test Case Description: Customer views transaction status for his demat account.





Notes :


(Pass/Fail)Note (if

any)


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1. Select Demat Account icon

o

Customer shouldhave an activedemat account.

o A list of demat


Pass

Fail

2.

Choose Transaction Statusfrom the list and selectContinue from the menu

o

None

o Following fields


Document Type list

Pass

Fail

3.

Select the Document Typefrom the list and enter the slipno and choose Continue fromthe menu.

o

Slip no should be5 digits in length.

o In response

customer will be shown the status of thedemat transaction.

Scrip: Scrip nameISIN:Quantity:Dep:0Trf_to: dd-mmm-yyyy

Pass

Fail


o

None

o Home Screen withfollowing 6 icons Bank Account, CreditCard, Demat Account Loan Account, BillPay, iServices should be displayed.

Pass

Fail

16.3 Test Case iMobile Demat Account Bill Enquiry


Test Case: Bill Enquiry

Test Case Description: Customer views his last bill for his demat account.

Setup & Prerequisite for Test: Customers mobile phone should be enabled with TATA zone. Customer has downloaded and activated ICICI Mobile Banking Application.



Notes :


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(Pass/Fail)Note (if

any)

1.Select Demat icon

o

Customer should

have an activedemat account.

o A list of demat


Pass

Fail

2.

Choose Bill Enquiry from thelist and select Continue fromthe menu

o

None


asked to enter the demat account no.

Pass

Fail

3.

Enter the Demat A/c nochoose Continue from themenu.

o

Demat Account isa mandatory.o

A/c no should be

8 digits only.

o In response,

customer will be shown the status of the billin the following format:

Demat Ac. No.: 12345678Last Bill No: 1234For Amount: Rs. 300

Due on: dd/mm/yyyyOutstanding: Rs.

Pass

Fail


o

None

o Home Screen with


Pass

Fail

16.4 Test Case iMobile Demat Account ISIN Enquiry

Test Case Serial Number: UAT49Test Case: ISIN Enquiry

Test Case Description: Customer views his details for the ISIN account.






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Notes :


(Pass/Fail)

Note (if

any)

1. Select Demat icon

o

Customer shouldhave an activecredit card.

o A list of demat


Pass

Fail

2.

Choose ISIN Enquiry from thelist and select Continue fromthe menu

o

None


asked to enter the scrip descriptor.

Pass

Fail

3.Enter scrip name in the ScripDescriptor field and chooseContinue from the menu.

o

Scrip Descriptor-Should accept

alphanumeric.o

Scrip Descriptorformat - 4 digits(without space)and maximum 10(with spaces)

o In response,

customer will be shown the scrip details inthe following format:

Scrip: scrip nameISIN: ISIN No

Pass

Fail


o

None

o Home Screen with


Pass

Fail

17.1 Test Case iMobile Loan Account Provisional IT Certificate


Test Case: Provisional IT Certificate

Test Case Description: Customer requests for Provisional IT Certificate.


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Customer has linked his Loan account to his userID.Notes :


(Pass/Fail)Note (if

any)

1. Select Loan Account icon.o

None.

o A list of loan services


Pass

Fail

2.

Chooses Provisional IT

Certificate from the list andselect Continue from themenu.

o

Noneo Customer should beshown his linked the loan account no.

PassFail


o

Loan Account Noshould be 16characters long first 5 alphabetsand rest 11 digits.

o In response,

customer will be shown the followingmessage:

We have received your request for . It will reach youwithin 8 working days.Regards ICICI Bank

Pass

Fail


o

None

o Home Screen with


Pass

Fail


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17.2 Test Case iMobile Loan Account Final IT Certificate


Test Case: Final IT Certificate

Test Case Description: Customer requests for Final IT Certificate.Setup & Prerequisite for Test: Customers mobile phone should be enabled with TATA zone.



Customer has linked his Loan account to his userID.

Notes :

No. Actio

Documents

ICICI RetailBanking TestCases