ICCES Billing Reports & Payment Management User Guide 5 Billing Data Export The Billing Data Export

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  • CONFIDENTIAL AND PROPRIETARY INFORMATION. PROPERTY OF COLORADO INTERACTIVE. NOT TO BE COPIED OR DISTRIBUTED UNDER ANY CIRCUMSTANCES.

    Colorado Interactive

    ICCES Billing Reports & Payment Management

    User Guide Version 1.1

  • CONFIDENTIAL AND PROPRIETARY INFORMATION. PROPERTY OF COLORADO INTERACTIVE. NOT TO BE COPIED OR DISTRIBUTED UNDER ANY CIRCUMSTANCES.

    Table of Contents

    Contents

    1 Overview.............................................................................................................................................................3

    1.1 Welcome .....................................................................................................................................................3

    1.2 How to access Billing Interface ...................................................................................................................3

    1.3 Billing Information .......................................................................................................................................4

    1.4 Refunds.......................................................................................................................................................5

    1.5 ACH Returns and Credit Card Chargebacks ..............................................................................................5

    2 Logging into the System ..................................................................................................................................6

    2.1 Password Reset………………...………………………………………………………………………………….7

    3 Billing Reports and Payment Management Home Page ...............................................................................8

    4 Billing Reports ...................................................................................................................................................9

    5 Billing Data Export ......................................................................................................................................... 10

    6 Pay Invoice Now ............................................................................................................................................. 11

    7 Set Up AutoPay .............................................................................................................................................. 14

    8 Billing Support ................................................................................................................................................ 15

    8.1 What Billing Support can assist you with ................................................................................................. 15

    8.2 How to contact Billing Support ................................................................................................................. 15

    Billing Support .................................................................................................................................................. 15 Email ................................................................................................................................................................. 15 Mail ................................................................................................................................................................... 16

    8.3 Communication ........................................................................................................................................ 16

    9 Security Best Practices ................................................................................................................................. 17

    9.1 System maintenance ............................................................................................................................... 17

    9.2 Password Security ................................................................................................................................... 17

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    1 Overview

    1.1 WELCOME

    This guide will show you how to manage your account using the ICCES Billing Report & Payment Management System. You can utilize this interface to pay invoices, export data for reconciliation, modify billing information and access billing reports.

    1.2 HOW TO ACCESS BILLING INTERFACE

    To access your invoices, you must login using your ICCES account login credentials. After entering your username and password, you will be directed to the Billing Reports and Payment Management home page.

    https://www.colorado.gov/icces/billing

     Please note that only Billing Contacts and Administrators have access to the Billing interface.

    You can access the E-filing system at https://www.jbits.courts.state.co.us/icces

    You will use your ICCES Username and Password to access the E-Filing system.

    How to Contact Support Regarding E-Filing

    Email Support: iccessupport@judicial.state.co.us Phone Support: 1-855-CO-ICCES (1-855-264-2237) or 720-625-5670

    Billing Support

    303-945-2880 x 0 (Available Monday – Friday, 7:00 am – 5:00 pm MST)

    https://www.colorado.gov/icces/billing https://www.jbits.courts.state.co.us/icces/web/login.htm mailto:iccessupport@judicial.state.co.us?subject=ICCES%20Support%20Question

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    1.3 BILLING INFORMATION

    During the first week of each month you will receive an email notifying you that your month end invoice is ready to view and may be accessed through your ICCES account. Your invoice will reflect all activity from the previous month.

    To pay your invoice online via Credit Card of E-check, please visit the following URL:

    https://www.colorado.gov/icces/billing

     To access your invoices, you must login using your ICCES account login credentials. After entering your username and password, you will be directed to the Billing Reports and Payment Management home page.

     Please note that only Billing Contacts and Administrators have access to the Billing interface.

    If you are mailing payments, please send remittance to our Lock Box Address: Attn: Colorado Interactive PO Box 974581 Dallas, TX 75397-4581

     Include your Account Number on your Check

     Make Checks Payable to Colorado Interactive

    For accounts setup to capture payment via AutoPay, Colorado Interactive will charge the Credit Card or Auto Debit checking account on file on the 10

    th of each month for the previous month’s activity.

    Net Terms: Invoice payments are due on the 20 th

    of each month. Any invoice unpaid after the 20 th

    is considered Past due.

    Account Past Due: Colorado Interactive will notify Colorado Courts of all organization accounts past due on the 21

    st of each month. An organization’s past-due status will deactivate the ICCES accounts of every

    attorney and staff associated with the delinquent organization and thereby deny all associated attorneys and staff access to e-file and e-serve through ICCES. Account must be paid in full in order for organization accounts to be re-activated by Colorado Courts. Accounts that are past due for 60 days are in default.

    Accounts in Default: Colorado Interactive will notify Colorado Courts of all accounts that are in default. Colorado Courts will keep accounts that are in default deactivated in ICCES and will proceed with collection procedures seeking the assistance of the Colorado Courts and Colorado Attorney Regulation for payment. Please see the ICCES User Agreement Section C. for additional details on billing, past due status, and collection remedies.

    Prior to any account being deactivated, 2 reminder emails will be sent requesting payment. These reminders will come on the 15

    th , or closest business day, and again on the 20

    th .

    https://www.colorado.gov/icces/billing

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    1.4 REFUNDS

    All refunds requests are reviewed and approved by Colorado Courts. It can take up to 6 weeks to receive a decision on your request.

    Colorado Courts will notify Colorado Interactive of any approved refund and Colorado interactive will apply the refund to your account. The balance of an invoice, minus any pending refunds, must be paid in accordance with the terms stated above in order for the account to remain in good standing. Failure to pay charges, minus any pending refunds, will result in a Past Due account and deactivation.

    1.5 ACH RETURNS AND CREDIT CARD CHARGEBACKS

    Colorado Interactive will notify an organization of an ach return or credit card chargeback and that return or chargeback will be applied against the organizations account. This will automatically place the organizations account in a Past Due status. Colorado Interactive will work with the organi