IBM OEM Storage Services Overview

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Why Lenovo Enterprise Services?

How Do Customers Benefit? Maximize reliability and uptime – application and data availability Improved end user support and satisfaction Supplement customer IT Staff

Manufacturer maintains most current skills 24x7 availability of support

Stay current with fixes and releases Genuine parts and trained, certified technicians Reduce total cost of ownership

How Do Partners and Lenovo Benefit? Improved customer experience Revenue and profit growth Services builds ongoing relationship

Opportunity for renewal or hardware upgrade Proactive response to client needs

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Lenovo skued services for:– Storwize 3700

– EXP2500

– Tape storage

– Remote Technical Support

What Services Does Lenovo Offer for IBM OEM Storage

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Warranty Upgrades:

1 - 5 years Warranty Upgrade Options

Uplift service level and extend coverage period

Must be purchased anytime during the Base Warranty period

Service level options: 9x5 NBD, 9x5x4, 24x7x4, 24x7x2

Post Warranty Service (Maintenance):

1 or 2 years post warranty extension options

Coverage for systems when base warranty or existing services coverage period has expired

Service level options: 9x5 NBD, 9x5x4, 24x7x4, 24x7x2

Hard Drive Retention (Keep Your Drive):

Included with warranty upgrade and post warranty service options

Data protection solution enables client to keep used/failed hard drives containing highly sensitive data

Caps costs for regulatory compliance and data privacy requirements

Remote Technical Support :

1 or 3 years service options

Unlimited, anytime phone support for hardware and software to assist you with how-to usage, installation, configuration and software defects.

IBM OEM Storage Services Offering Portfolio

*** ALL MISSION CRITICAL MACHINES NEED SAME DAY 24X7X4 COVERAGE ***

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Storage Services Fact Sheet

ENHANCED SUPPORT OPTIONS

BASE WARRANTY

WARRANTY UPGRADE AND POST WARRANTY OPTIONS

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Remote Technical Support for IBM OEM Storage

Scope Description Packaging DescriptionCovers IBM OEM Storage HW and Software Offerings Electronic part number order and entitlement

Installation and configuration support 1 or 3 year agreements

Remote problem diagnostics Unlimited calls and callers

Basic networking assistance (connecting to a single Ethernet port or switch)

Coverage Hours: 24x7 for critical problems and 9x5 for non-critical problems

Product compatibility and interoperability

Basic “How to” assistance

Software Defect support

Dedicated phone number and rapid call queues

Part numbered for easy attach

Fast and accurate problem resolution

Single point of contact for HW and SW

Unlimited calls and callers

Supplements customer’s IT staff

Access to experience technical specialists

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Use the services locator tool to find skued services:– Lower end storage solutions

– Remote Technical Suport

– Quote and attach to hardware with Lenovo skus

– Orderable in the same systems as the IBM OEM HW

Contact your maintenance seller for contracted services:– V5000 and V7000

– Contract solutions can be sold by Lenovo Sellers and Lenovo Business Partners

– Most Business Partners will work through their distributors to provide the quotes

– Lenovo channel maintenance sellers provide training and support to help our channel attach

How Do I Sell the Right Services for Storage HW

2015 LENOVO . ALL RIGHTS RESERVED.

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Lenovo Sales and Business Partners can search Services Warranty and Upsell Offerings and Part Numbers via access to IBM application SPRT

– Lenovo specific pricing is in HVEC/Xcc

SPST is a web based application

Designed to easily locate Lenovo Services part numbers

Coverage for all geographies and skued offerings– Efficiently maintains current Lenovo Services compatibility matrix

– Download of the ServicePac Supported Product List (SPL)

– Quick, easy, and flexible search functions

– At-a-glance view of the Worldwide skued services portfolio

2015 LENOVO ALL RIGHTS RESERVED.

Worldwide ServicePac Product Selector Tool (SPST) https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do

Key Application Update•“Brand Identifier” drop down now “Company”•Select “Lenovo” for Lenovo Offerings & Part Numbers