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Thomas G. Coffey, SPHR, CBM, CPLPRoanoke, VA 24012 * tcb8fbac@westpost.net * (540) 977-5533

Experienced Human Resources Manager skilled at improving morale, lowering turnover, and maximizing employee performance

More than 15 years' progressive HR and training management experience, combinedwith a degree in Human Resources Management and a background working in union (and non-union) environments. Certified FranklinCovey Facilitator committed to continuing education with memberships in SHRM, ASTD, and the APBM. Adept at talentmanagement and succession planning. Excels in improving company processes, andhelping employees achieve excellence. Accessible, diplomatic and confidential; ateam player and business partner to all department managers. Designated as a Subject Matter Expert in Workplace Learning and Performance by the ASTD Certification Institute. Key experience includes:* Training & Development* Government Compliance* Recruiting & Hiring* Outplacement Activities* Risk Analysis/Management * Satisfaction Surveys* Disciplinary Action* Leadership Development* Safety and ISO Training* Change Management * Benefits Administration

* Employee Orientation* Strategic Planning* Performance Intervention* Lean concepts and "5S""His management experience has provided him with a unique understanding of HR issues, training anddevelopment applications, and workplace motivation factors."

- Jenny Johnson, Senior Manager, International Relations, ASTD

Professional Experience

PROJECT CONSULTANT - Roanoke, VA2009 - Present

* Performed HR/training services on a project basis* Instructed online training for the ASTD Certification InstituteSHELOR MOTOR MILE - Christiansburg, VA 2008 - 2009Corporate HR Manager/Training Coordinator for an enterprise with 500 employees supporting six new car dealerships, two parts retailers, two service centers, twoused car centers, a finance company, and NHRA Speedway. Supervised a payroll administrator, benefits specialist, and an HR Generalist.* Oversaw recruiting and hiring of 100+ new employees, policy and procedure development, strategic planning, talent management, disciplinary action, successionplanning, benefits coordination, and outplacement activities for the largest privately held dealership in Virginia.* Conducted HR compliance training for supervisors, including FMLA, Harassment,Progressive Discipline, and Performance Evaluations.

* Trained service technicians in Lean Manufacturing concepts; educated managersin policy interpretation, risk management, and process improvement.* Introduced and promoted Covey concepts throughout organization.* Provided Leadership Development training for managers and supervisors as partof the succession planning process.* Reduced voluntary turnover from 12% to 7% through supervisory training.* Implemented 360-degree feedback to the performance evaluation process, and anemployee recognition program based on the Fred Factor principles, resulting in higher morale and improved performance.* Customized a targeted selection process, including managers on the selection p

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anel.* Improved accident reporting process to quickly identify safety issues and avoid costly claims.

VOLVO TRUCKS NORTH AMERICA, Inc. - Dublin, VA 2003 - 2008Transfer of Knowledge Advisor overseeing 10 trainers for the world's second largest heavy-duty truck brand.* Developed and delivered training to salary and hourly workforce to prepare forsuccessful ISO 9001 and ISO 14001 audits.* Presented workshops and training on FMLA, Harassment, Lean Manufacturing, andSafety Awareness.* Delivered 4-hour sessions to 1200 employees (25 per class) on Lean Manufacturing concepts, leading to reduced waste, and increased efficiency. Received company citation for Outstanding Performance.* Maintained training attendance rosters in MS Access for easy retrieval duringcompliance audits.* Cut FMLA attendance abuse incidents by 10%, with no union reprisal.* Helped increase employee satisfaction survey scores (completed by 169 workgroups throughout the plant) from 68% at start of employment, to 82% at end.* Provided Leadership Development training for managers and supervisors as partof the succession planning process.THOMAS G. COFFEY tcb8fbac@westpost.net Page two

NEW ROADS, Inc. - Martinsville, VA 2001 - 2003Manager of Training & Development for a 3rd party fulfillment center with 1600 employees and two distribution facilities shipping merchandise on behalf of majorcatalog retailers. [2002 - 2003]* Created curriculum, coordinated workshops, and conducted training in leadership skills, safety awareness, customer service, and legal compliance, including EEO, ADA, and FMLA.* Supervised three direct HR reports, and collaborated with President and HR Director on special projects.

Corporate Human Resources Manager [2001 - 2002]* Upgraded hiring process standards; and was recognized by company President forhiring top talent.

* Originally hired as a contractor and was recruited for full-time employment.

SELF-EMPLOYED - Roanoke, VA 1999 - 2001Human Resource Management Consultant* Taught a three credit hour course in Human Resource Management at Virginia Western Community College as adjunct faculty.* Assessed applicants for a manufacturing start up facility operated by Johnson& Johnson; supervised pre-employment screening process, assuring legal compliance with EEO and ADA.* Provided staffing assistance for the Rubatex Corporation during a labor dispute.* Led a 40-hour workshop in Leadership Development for 20 police officers at theCardinal Criminal Justice Academy, and a two-day seminar for the State Governin

g Council on "Motivation and Coaching".* Briefed employees at Accellent Corporation on 5S Concepts as part of a Lean Manufacturing initiative.* Wrote a facility training manual for the NSW Corporation to standardize training on all three shifts.* Instructed employees of Virginia Forge on "Basic Electrical Concepts."* Facilitated mechanical and safety training at R.R. Donnelley & Sons Printing.* Reviewed and updated the Employee Handbook for Engineering Concepts, Inc.* Delivered Leadership Development training for Ingersoll Rand Corporation and Lanford Brothers.

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* Keynote presenter for the 2002 Virginia State IAPES Conference.

DUNMAN WHOLESALE, Inc. - Vinton, VA 1993 - 1999Corporate Human Resources Manager for a wholesale supplier overseeing HR activities across 4 locations in 2 states.* Supervised two direct HR reports, combined reporting procedures for the branchoffices.* Updated orientation and compiled a Policy and Procedures handbook.* Implemented a succession planning process, provided Leadership Development training for managers.* Reduced turnover by 17%, workers' comp claims by 36%, increased employee satisfaction by 31%.

NISSAN MANUFACTURING - Smyrna, TN 1991 - 1993Senior Distribution Manager for an automotive manufacturing facility, supervising 6 team leads, 120 employees.

Certifications

Senior Professional in Human Resources (SPHR) * 1996Certified Professional in Learning and Performance (CPLP) * 2006Certified Business Manager (CBM) * 2005The 7 Habits of Highly Effective People (FranklinCovey) * 2006Closing the Execution Gap (FranklinCovey) * 2009

Professional Affiliations

Society for Human Resource Management * Member since 1993American Society for Training and Development * Member since 1992Association of Professionals in Business Management * Member since 2005Computer Skills

MS Windows * Microsoft Office: Word, Excel, Outlook, PowerPoint, Access * HRIS ProgramsEducation

TREVECCA NAZARENE UNIVERSITY - Nashville, TNBachelor of Science (BS) in Management of Human Resources (3.8 GPA)

WALDEN UNIVERSITY - Minneapolis, MNCourse work toward Master's Degree (MS) in Leadership and Human Resources (4.0 GPA)