Human Resources Human Resources ManagementManagement

(Personnel Management)(Personnel Management)

Human Resources ManagementHuman Resources Management

““consists of all the activities involved in consists of all the activities involved in acquiring, maintaining, and developing an acquiring, maintaining, and developing an organization’s human resources”organization’s human resources”

(Pride, Hughes, and Kapoor, 2005)(Pride, Hughes, and Kapoor, 2005)

Phases of HRM ActivitiesPhases of HRM Activities

1) acquiring1) acquiring

2) maintaining2) maintaining

3) developing human resources3) developing human resources

AcquisitionAcquisition

Includes planning as well as the various Includes planning as well as the various activities that lead to hiring new personnelactivities that lead to hiring new personnel HR PlanningHR Planning Job AnalysisJob Analysis RecruitingRecruiting SelectionSelection OrientationOrientation

MaintenanceMaintenance

Consists primarily of encouraging Consists primarily of encouraging employees to remain with the firm and to employees to remain with the firm and to work effectivelywork effectively Employee RelationsEmployee Relations CompensationCompensation BenefitsBenefits

DevelopmentDevelopment

Concerned with improving employees’ Concerned with improving employees’ skills and expanding their capabilitiesskills and expanding their capabilities Training and Development Training and Development

Performance AppraisalPerformance Appraisal

The Workforce in Funeral ServiceThe Workforce in Funeral Service

current demographicscurrent demographics

2010?2010?

racist professionracist profession

change?change?

compensationcompensation

““quality” employeesquality” employees

““second career” funeral directorssecond career” funeral directors

Job DescriptionJob Description

“ “ a document that lists the major a document that lists the major responsibilities and tasks of the job”responsibilities and tasks of the job”

Job Analysis: “the process of determining Job Analysis: “the process of determining the critical components of a job for the the critical components of a job for the purpose of selecting, training and purpose of selecting, training and rewarding personnel”rewarding personnel”

Components of a Job DescriptionComponents of a Job Description

Job SpecificationJob Specification

“ “ a document that lists the knowledge, a document that lists the knowledge, skills, abilities, and personal skills, abilities, and personal characteristics a job holder must possess characteristics a job holder must possess to perform effectively”to perform effectively”

RecruitmentRecruitment

Sources in Funeral ServiceSources in Funeral Service

Factors affecting recruitment and selectionFactors affecting recruitment and selection

Employment Application ProcessEmployment Application Process

Bona Fide Occupational Qualification Bona Fide Occupational Qualification (BFOQ) “a qualification that is absolutely (BFOQ) “a qualification that is absolutely necessary for the job; it is an allowed and necessary for the job; it is an allowed and approved reason for discrimination”approved reason for discrimination”

The Employment InterviewThe Employment Interview

Interview Preparation:Interview Preparation:1) suitable time and place1) suitable time and place2) others to be notified2) others to be notified3) necessary data and information3) necessary data and information4) employees not to interrupt4) employees not to interrupt5) list of points to cover5) list of points to cover6) clear and reasonable objectives6) clear and reasonable objectives7) applicant’s objectives7) applicant’s objectives8) follow-up steps8) follow-up steps9) record of the interview9) record of the interview10) follow-up interviews10) follow-up interviews

Employment Interview (cont’d)Employment Interview (cont’d)

Beginning the interview:Beginning the interview:

During the interview:During the interview:

Terminating the interview:Terminating the interview:

Structured InterviewStructured Interview

Unstructured InterviewUnstructured Interview

Reference ChecksReference Checks

personal referencespersonal references

illegal informationillegal information

signed releasesigned release

contacting referencescontacting references

if reluctant to cooperateif reluctant to cooperate

New Employee OrientationNew Employee Orientation