http://esol.britishcouncil.org

Cleaning: evaluating performance

ESOL Nexus

Evaluating performance

• How do you know if the cleaners you work with do a good job?

• How do you resolve problems with cleaners?

Introduction

Evaluating performance

• Watch the videos

• Is the supervisor happy with the cleaners’ work?

• How can you tell?

Activity 1

http://esol.britishcouncil.org/cleaners/supervising-evaluating-performance

Evaluating performance

• Watch the videos again

• Which strengths and weaknesses are mentioned in each clip?

• Number the strengths and weaknesses from each clip on your worksheet

Activity 2

http://esol.britishcouncil.org/cleaners/supervising-evaluating-performance

Evaluating performance

• Check your answers.

• Decide which are strengths and which are weaknesses?

Activity 2

Evaluating performance

• Check your answers.

• Mark each issue with a letter to categorise them

A – Cleaning

B – Customer service

C – Following rules

Activity 2

Evaluating performance

• Check your answers.

Activity 2

Evaluating performance

• Watch the videos again

• What does the supervisor ask the cleaner to do in each clip?

• What does he/she say will happen if the cleaner does not improve?

Activity 3

http://esol.britishcouncil.org/cleaners/supervising-evaluating-performance

Evaluating performance

• Work in groups of three

• Carry out an appraisal with an observer

• Swap roles and then give feedback

Activity 4

Supervisors should:

Talk about both strengths and weaknesses

Give instructions for the cleaner to improve

Explain what will happen if the situation does not

improve