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    Using a

    Human Performance Technologyapproach to

    Guy W. WallaceCertified Performance Technologist

    President EPPIC, Inc.

    [email protected] www.eppic.biz

    Improve Your Enterprise

    ProcessesEnterprise

    Processes

    Performers

    mailto:[email protected]:[email protected]
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    Well quickly cover

    A definition of:

    HPT- Human Performance Technology

    An example HPT Methodology, Model-set andTool-set

    by way of

    Example HPT Project Outputs from my 150+projects since 1982

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    Ishikawa Diagram

    Any

    Process

    Any

    Process

    MaterialsMen

    Methods Machines

    Also Known As: Fishbone Diagram, Cause & Effect Diagram

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    human performance is:

    those valued results produced by

    people working within a system.Assumptions:- A technology is a set of empirical and scientific principles and their application

    - Human Performance Technology is the technology concerned with allvariables which impact human performance

    - All organizational processes and practices impact the production of valuedresults, whether positively or negatively and whether those results gomeasured or unmeasured, acknowledged or not. (Everything that anorganization does affects what it accomplishes, whether or not the resultsare acknowledged or desirable.)

    - The purpose of all organizations is the same: to create value for their

    stakeholders; this is accomplished by aligning all processes, practices,and resources to maximize the production of that value.

    - We collaborate with and value the expertise of other disciplines; humanperformance technology becomes the integrator and multiplier.

    Definition from an ISPI Task Force Report to the Board, January 2004

    ISPI International Society for Performance Improvement www.ispi.org

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    HPT Systemically & Systematically

    Any

    Process

    Any

    Process

    MaterialsMen

    Methods Machines

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    C

    S

    L

    C

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    C

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    C

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    C

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    PerformanceModel