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SELF-RENEW INSTRUCTION HOW TO SELF-RENEW YOUR FORTINET SUBSCRIPTIONS WHY RENEW? It is important to renew your Fortiguard (security services) & Forticare (support services) subscriptions before they expire to ensure your environment is protected from threats & attacks. FORTIGUARD OPTIONS: For Small businesses we recommend the UTM Fortiguard Security Services Bundle n This traditional UTM security services bundle includes NGFW Application Control and IPS, Web Filtering, AntiVirus, AntiSpam, IP & Domain Reputation. For Medium, Mid-Enterprise & Enterprise businesses we recommend the Enterprise Fortiguard Security Services Bundle n Designed to address today’s advanced threat landscape, the Enterprise Bundle delivers all FortiGuard security services available for the FortiGate including: NGFW Application Control and IPS, Web Filtering, AntiVirus, AntiSpam, IP & Domain Reputation, AntiBotnet, Mobile Security & FortiSandbox Cloud. FORTICARE OPTIONS: For Small businesses we recommend 24x7 Forticare Support Services n FortiCare 24x7 Service includes access to technical support on a 365x24x7 basis as well as an advanced replacement service for hardware failures. This service provides the assurance of around-the-clock coverage and fast turnaround for replacement of defective hardware. For Medium, Mid-Enterprise & Enterprise businesses we recommend Forticare 360 Support Services n FortiCare 360° Service includes all of the services that FortiCare 24x7 service offers, plus providing customers with a recurring health check through a personalized monthly audit report of their FortiGate and FortiWiFi appliances. As part of the service, Fortinet will proactively perform device environmental and performance audits for the contracted appliances. Based on the audit results, specialized Fortinet engineers will provide recommendations to help customers avoid unplanned service disruptions and detect problems before they affect performance. n If you would like to get Forticare 360 please email us at [email protected] to speak with a renewals specialist. Forticare 360 is currently not available through the Self-Renewal Portal. INSTRUCTIONS ON SELF-RENEW: First log into your support account at https://support.fortinet.com/

How to Self-Renew Your Fortinet Subscriptions INSTRUCTION HOW TO SELF-RENEW YOUR FORTINET SUBSCRIPTIONS WHY RENEW? It is important to renew your Fortiguard (security services) & Forticare

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Page 1: How to Self-Renew Your Fortinet Subscriptions INSTRUCTION HOW TO SELF-RENEW YOUR FORTINET SUBSCRIPTIONS WHY RENEW? It is important to renew your Fortiguard (security services) & Forticare

SELF-RENEW INSTRUCTION

HOW TO SELF-RENEW YOUR FORTINET SUBSCRIPTIONS

WHY RENEW?

It is important to renew your Fortiguard (security services) & Forticare (support services) subscriptions before they expire to ensure your environment is protected from threats & attacks.

FORTIGUARD OPTIONS:

For Small businesses we recommend the UTM Fortiguard Security Services Bundle

nn This traditional UTM security services bundle includes NGFW Application Control and IPS, Web Filtering, AntiVirus, AntiSpam, IP & Domain Reputation.

For Medium, Mid-Enterprise & Enterprise businesses we recommend the Enterprise Fortiguard Security Services Bundle

nn Designed to address today’s advanced threat landscape, the Enterprise Bundle delivers all FortiGuard security services available for the FortiGate including: NGFW Application Control and IPS, Web Filtering, AntiVirus, AntiSpam, IP & Domain Reputation, AntiBotnet, Mobile Security & FortiSandbox Cloud.

FORTICARE OPTIONS:

For Small businesses we recommend 24x7 Forticare Support Services

nn FortiCare 24x7 Service includes access to technical support on a 365x24x7 basis as well as an advanced replacement service for hardware failures. This service provides the assurance of around-the-clock coverage and fast turnaround for replacement of defective hardware.

For Medium, Mid-Enterprise & Enterprise businesses we recommend Forticare 360 Support Services

nn FortiCare 360° Service includes all of the services that FortiCare 24x7 service offers, plus providing customers with a recurring health check through a personalized monthly audit report of their FortiGate and FortiWiFi appliances. As part of the service, Fortinet will proactively perform device environmental and performance audits for the contracted appliances. Based on the audit results, specialized Fortinet engineers will provide recommendations to help customers avoid unplanned service disruptions and detect problems before they affect performance.

nn If you would like to get Forticare 360 please email us at [email protected] to speak with a renewals specialist. Forticare 360 is currently not available through the Self-Renewal Portal.

INSTRUCTIONS ON SELF-RENEW:

First log into your support account at https://support.fortinet.com/

Page 2: How to Self-Renew Your Fortinet Subscriptions INSTRUCTION HOW TO SELF-RENEW YOUR FORTINET SUBSCRIPTIONS WHY RENEW? It is important to renew your Fortiguard (security services) & Forticare

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FAQ: HOW TO SELF-RENEW YOUR FORTINET SUBSCRIPTIONS

Scroll down to the “Asset” section and choose “Purchase Services”:

Select the Device/Devices that you would like to Renew by checking the box next to the correct serial number:

nn Then choose “Next”

To see your options for your Renewal, choose “Additional Service Renewal Options”

nn If you would like to keep your current Fortiguard/Forticare bundles simply choose “Next”

nn Fortiguard Options:

nn For Small businesses we recommend the UTM Fortiguard Security Services Bundle

nn For Medium, Mid-Enterprise & Enterprise businesses we recommend the Enterprise Fortiguard Security Services Bundle

nn Forticare Options:

nn For Small businesses we recommend 24x7 Forticare Support Services

nn For Medium, Mid-Enterprise & Enterprise businesses we recommend Forticare 360 Support Services. Forticare 360 is currently not available through the Self-Renewal Portal, please email [email protected] for assistance

Page 3: How to Self-Renew Your Fortinet Subscriptions INSTRUCTION HOW TO SELF-RENEW YOUR FORTINET SUBSCRIPTIONS WHY RENEW? It is important to renew your Fortiguard (security services) & Forticare

3

FAQ: HOW TO SELF-RENEW YOUR FORTINET SUBSCRIPTIONS

In the example below the user is choosing to Renew 1 year of service with the UTM bundle (Fortiguard) and 24x7 support (Forticare) option:

Please note: The stand alone “FortiCare” column does NOT include the security services provided in the Fortiguard bundles but the UTM & Enterprise columns DO include Forticare support.

After selecting “Continue” please read and accept the Terms & Conditions by checking the box shown below:

Page 4: How to Self-Renew Your Fortinet Subscriptions INSTRUCTION HOW TO SELF-RENEW YOUR FORTINET SUBSCRIPTIONS WHY RENEW? It is important to renew your Fortiguard (security services) & Forticare

FAQ: HOW TO SELF-RENEW YOUR FORTINET SUBSCRIPTIONS

Copyright © 2017 Fortinet, Inc. All rights reserved. Fortinet®, FortiGate®, FortiCare® and FortiGuard®, and certain other marks are registered trademarks of Fortinet, Inc., and other Fortinet names herein may also be registered and/or common law trademarks of Fortinet. All other product or company names may be trademarks of their respective owners. Performance and other metrics contained herein were attained in internal lab tests under ideal conditions, and actual performance and other results may vary. Network variables, different network environments and other conditions may affect performance results. Nothing herein represents any binding commitment by Fortinet, and Fortinet disclaims all warranties, whether express or implied, except to the extent Fortinet enters a binding written contract, signed by Fortinet’s General Counsel, with a purchaser that expressly warrants that the identified product will perform according to certain expressly-identified performance metrics and, in such event, only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet’s internal lab tests. Fortinet disclaims in full any covenants, representations, and guarantees pursuant hereto, whether express or implied. Fortinet reserves the right to change, modify, transfer, or otherwise revise this publication without notice, and the most current version of the publication shall be applicable. Fortinet disclaims in full any covenants, representations, and guarantees pursuant hereto, whether express or implied. Fortinet reserves the right to change, modify, transfer, or otherwise revise this publication without notice, and the most current version of the publication shall be applicable.

www.fortinet.com

December 11, 2017 2:55 PM

Mac:Users:susiehwang:Desktop:Egnyte:Egnyte:Shared:Creative Services:Team:Susie-Hwang:Fortinet-Self-Renew-Instruction:Fortinet-Self-Renew-Instruction

You will now need to complete the Billing information section:

nn Please Note: The Billing information/address/credit card must be exact or else the system will not accept the payment

nn The billing address must be the credit card’s billing address

nn The purchase total will be at the top right of the Renewal portal screen

After you have completed this step you will be taken to a confirmation page, please look over your information and ensure everything is correct before submitting order. If you run into any issues you can always open a ticket with Fortinet Customer Service in the support portal.

Your renewal services will automatically be applied to the unit/units once the online renewal is processed.

nn You can check your renewal purchases under “Asset” then “Purchase History”: