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How to Drive Business through Employee Engagement December 5, 2012 Presented by: Maysa Hawwash, National Manager – Talent Management Solutions For audio, it is recommended you dial in A copy of the slides + recording will be available post webinar AUDIO: 1-877-668-4493 Access Code: 667 614 057 Event Password: 1234 WebEx Support: 1-866-863-3910

How to Drive Business through Employee Engagement

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How to Drive Business through Employee Engagement

December 5, 2012

Presented by: Maysa Hawwash, National Manager – Talent Management Solutions

For audio, it is recommended you dial inA copy of the slides + recording will be available post webinar

AUDIO: 1-877-668-4493Access Code: 667 614 057

Event Password: 1234WebEx Support: 1-866-863-3910

Agenda

• What is Employee Engagement

• The Engagement Factor

• Metrics

• Customer Engagement

• Fit

• How to Drive Employee Engagement

What is Employee Engagement?

Engagement

Vs.

Satisfaction

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The Engagement Factor

Cost of Disengagement

• Actively disengaged employees are disruptive and negatively influence their peers

• Loss of key talent

• Severe client dissatisfaction

• Significant impact on Organization’s bottom line

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Metrics

• Ratio of engaged vs. non-engaged employees

– Measured over a period of time

– Look at business unit, team, or country scores

– Measure favourable scores as well as unfavourable scores

• Focus hugely on customer interacting employees

• Measure customer engagement

• Communicate results openly to employees

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Metrics

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Employee Engagement =Customer Engagement

• Emotional decision-making

• Emotional engagement

• What drives employee behaviour?

• Environment directly impacts customer engagement

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The Importance of Fit

Are you looking for the right fit when hiring?

Fit with culture

Fit with Manager

Fit with the team

Fit within Role or task

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What Drives Engagement?

1. Knowing what’s expected at work

2. Having the tools needed to perform work

3. Having the opportunity to leverage one’s strengths

4. Recognition

5. Feeling supported

6. A mentor or a coach

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What Drives Engagement?

7. Being heard

8. Sense of importance of the job performed

9. Commitment of co-workers to quality work

10.Frequent and relevant feedback on work performance

11. Having a friend or a trusted confidant

12.Opportunities to learn and grow

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How Can You Drive Engagement

It’s a continuous process that requires involvement and commitment across all levels within an organization:

Get your strategy right

Get intimate with your business problems

Align your recruitment

process – it’s all about FIT

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How Can You Drive Engagement

It’s a continuous process that requires involvement and commitment across all levels within an organization:

Get smart with communication

Grow talent from within

Be transparent about what you’re doing

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Critical Skill

• Recognize strengths of individuals and teams and align them with your organization’s goals.

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Special Offer

Improve employee engagement and align individual/team goals with that of the organization, using Drake’s P3 Personality Assessment tools.

Contact Maysa and try it for free today!

Questions

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Q & Awith Maysa Hawwash, National

Manager,Talent Management Solutions

Drive Business through

Employee Engagement

Upcoming Webinar

Register at http://drake-webinars.com

December 6, 12pm EST

A Business Guide to Workplace Inspections, hosted by Kathleen Collins – Health & Safety Manager, Drake International

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Drake Mobile

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Thank You for Attending For Questions please contact Maysa Hawwash

[email protected]

416-216-1067

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