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1 of 3 Education Services | Format / Delivery Type: Instructor-led Training (ILT) | Duration: 10 days | Target Audience: Roles Audience Employees Channel Partners Customers Sales Pre-sales Architect Implementation and Support X X Storage Manager | Prerequisite Courses: CCI0110 – Basic Storage Concepts CSC0116 – Overview of Basic Storage Concepts (supplemental) TCC1690 – Introduction to the Hitachi Adaptable Modular Storage 2000 Family THI2053 - Smart Hands Boot Camp — Enterprise and Modular | Course Description: This ten day instructor-led course provides Customer Service and Support (CS&S) employees and Independent Service Providers (ISPs) with Enterprise Foundation training and the necessary skills to perform Smart Hands maintenance activities on the Hitachi Universal Storage Platform™ V and VM, Hitachi Virtual Storage Platform, and Hitachi Adaptable Modular Storage 2000 Family. The course also includes hands-on lab activities that support the operational tasks. Note: The first five days of this course require the learner to complete THI0517 – Hitachi Data Systems Storage Foundations — Enterprise and THI1175 – Certification Exam Preparation: Foundations Enterprise courses. Please refer to the respective course descriptions for further information. | Course Objectives: Upon completion of the course, the learner should be able to: Describe the differences between the Universal Storage Platform V/VM and Virtual Storage Platform Identify all the major components of the storage systems including location names and feature names of the Universal Storage Platform V/VM and Virtual Storage Platform Install and manage the Maintenance PC connection to the service processor (SVP) on a private LAN to perform maintenance activities Replace components by following maintenance manual procedures Install the Hitachi Storage Navigator Modular 2 software Identify the process for contacting Hitachi Data Systems technical support, Global Support Center (GSC) D A T A S H E E T Hitachi Data Systems Academy

Hitachi Data Systems Academy - meritcd.com · Platform™ V and VM, Hitachi Virtual Storage Platform, ... Enterprise Storage Architecture ... USP V/VM Connecting the Maintenance PC

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Education Services

| Format / Delivery Type: Instructor-led Training (ILT)

| Duration: 10 days

| Target Audience:

Roles

Audience

Em

ploy

ees

Cha

nnel

P

artn

ers

Cus

tom

ers

Sales

Pre-sales Architect Implementation and Support X X Storage Manager

| Prerequisite Courses: • CCI0110 – Basic Storage

Concepts • CSC0116 – Overview of

Basic Storage Concepts (supplemental)

• TCC1690 – Introduction to the Hitachi Adaptable Modular Storage 2000 Family

THI2053 - Smart Hands Boot Camp — Enterprise and Modular

| Course Description: This ten day instructor-led course provides Customer Service and Support (CS&S) employees and Independent Service Providers (ISPs) with Enterprise Foundation training and the necessary skills to perform Smart Hands maintenance activities on the Hitachi Universal Storage Platform™ V and VM, Hitachi Virtual Storage Platform, and Hitachi Adaptable Modular Storage 2000 Family. The course also includes hands-on lab activities that support the operational tasks. Note: The first five days of this course require the learner to complete THI0517 – Hitachi Data Systems Storage Foundations — Enterprise and THI1175 – Certification Exam Preparation: Foundations Enterprise courses. Please refer to the respective course descriptions for further information.

| Course Objectives: Upon completion of the course, the learner should be able to:

• Describe the differences between the Universal Storage Platform V/VM and Virtual Storage Platform

• Identify all the major components of the storage systems including location names and feature names of the Universal Storage Platform V/VM and Virtual Storage Platform

• Install and manage the Maintenance PC connection to the service processor (SVP) on a private LAN to perform maintenance activities

• Replace components by following maintenance manual procedures

• Install the Hitachi Storage Navigator Modular 2 software • Identify the process for contacting Hitachi Data Systems

technical support, Global Support Center (GSC)

D A T A S H E E T

Hitachi Data Systems Academy

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• CHC1450 – Hitachi Universal Storage Platform™ V and Hitachi Universal Storage Platform™ VM Technical Overview

• TCC2024 – Hitachi Enterprise Solutions for Technical Sales

• THI0515 – Hitachi Data Systems Foundations — Modular sections 2-6

| Required Knowledge and Skills: Basic storage concepts

| Supplemental Courses: None

• Identify the tools and tasks necessary to maintain and troubleshoot the Adaptable Modular Storage 2000 Family

• Perform maintenance tasks using the maintenance manuals • Use the capabilities of Hitachi Storage Navigator Modular 2

program

| Course Topics: Content Modules:

• Enterprise Storage Architecture • User Interface and Connecting and Accessing the SVP • Understanding and Managing the Logs on Enterprise Arrays • Safety and Anti-ESD Procedures • HDD Replacement on Enterprise Arrays • PCB Replacement on Enterprise Arrays • Power Supply Section and Maintenance on Enterprise

Arrays • Replacing Batteries and Power Supplies on Enterprise

Arrays • Collecting and Reporting the AutoDump

On Enterprise Arrays • Hitachi Adaptable Modular Storage 2000 Family Product

Overview • Hitachi Adaptable Modular Storage 2000 Storage Navigator

Modular 2 • Hitachi Adaptable Modular Storage 2000 Web Tool • Hitachi Adaptable Modular Storage 2000 Hardware

Replacement Procedures

Learning Activities – Labs: • USP V/VM Locating the Storage System • USP V/VM Enterprise Component Identification • USP V/VM Locating and Using the Reference Documents • USP V/VM Connecting the Maintenance PC and Using the

Service Processor • USP V/VM Using and Managing the Logs • USP V/VM Safety and Anti-ESD Procedures • USP V/VM Hare Disk Drive Replacement • USP V/VM Printed Circuit Board Replacement • USP V/VM Battery and Power Supply Replacement • USP V/VM Collecting and Reporting the AutoDump

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Corporate Headquarters 750 Central Expressway, Santa Clara, California 95050-2627 USA Contact Information: + 1 408 970 1000 www.hds.com / [email protected]

Asia Pacific and Americas 750 Central Expressway, Santa Clara, California 95050-2627 USA Contact Information: + 1 408 970 1000 www.hds.com / [email protected]

Europe Headquarters Sefton Park, Stoke Poges, Buckinghamshire SL2 4HD United Kingdom Contact Information: + 44 (0) 1753 618000 www.hds.com / [email protected]

Hitachi is a registered trademark of Hitachi, Ltd., and/or its affiliates in the United States and other countries. Hitachi Data Systems a registered trademark and service mark of Hitachi, Ltd., in the United States and other countries. Universal Storage Platform is a registered trademark of Hitachi Data Systems Corporation.

All other trademarks, service marks, and company names are properties of their respective owners.

Notice: This document is for informational purposes only, and does not set forth any warranty, express or implied, concerning any equipment or service offered or to be offered by Hitachi Data Systems. This document describes some capabilities that are conditioned on a maintenance contract with Hitachi Data Systems being in effect, and that may be configuration-dependent, and features that may not be currently available. Contact your local Hitachi Data Systems sales office for information on feature and product availability.

Hitachi Data Systems sells and licenses its products subject to certain terms and conditions, including limited warranties. To see a copy of these terms and conditions prior to purchase or license, please go to http://www.hds.com/corporate/legal/index.html or call your local sales representative to obtain a printed copy. If you purchase or license the product, you are deemed to have accepted these terms and conditions.

© Hitachi Data Systems Corporation 2010. All Rights Reserved.

• VSP Technical Documentation and System Access • VSP Back End Architecture • VSP Component Identification • VSP Using the GUIs • VSP Logs, SIMS, and Dumps • AMS Component Locations and Powering Up the System • AMS Web Access Normal Mode and Collect a Trace • AMS Storage Navigator Modular 2: Installation and Initial

Setup • AMS Storage Navigator Modular 2: Basic Operations • AMS Hardware Replacement