“Himachal Pradesh Universal Health Protection STATE GOVERNMENT OF HIMACHAL PRADESH DEPARTMENT OF HEALTH FAMILY WELFARE TENDER NOTICE SUPPORT AGENCY FOR HIMACHAL PRADESH UNIVERSAL

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    TENDER DOCUMENT

    for

    Providing Support Services of Smart Card Issuance

    and Claim Management

    for Implementation of

    Himachal Pradesh Universal Health

    Protection Scheme

    In the State of Himachal Pradesh

    Government of Himachal Pradesh

    Department of Health& Family Welfare

    HP Swasthya Bima Yojna Society

    Thakur Villa, Kasumpti, Shimla-9

    Released on 02.06.2017

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    STATE GOVERNMENT OF HIMACHAL PRADESH

    DEPARTMENT OF HEALTH& FAMILY WELFARE

    TENDER NOTICE

    SUPPORT AGENCY FOR HIMACHAL PRADESH UNIVERSAL HEALTH

    PROTECTION SCHEME

    Competitive Quotations are invited from Competent Agencies to carry out the smart card

    issuance and Claim Management function under Himachal Pradesh Universal Health

    Protection Scheme (HPUHPS) for approved category of families in Twelve Districts of

    Himachal Pradesh. The name of the districts are Bilaspur, Chamba, Hamirpur, Kangra,

    Kinnaur, Kullu, Lahul Spiti, Mandi, Shimla, Solan, Sirmaur and Una.

    The Technical and Financial bids will be evaluated by the Bid/Tender Evaluation Committee

    duly constituted by the State Government. Financial bids of only the technically qualified

    bidders shall be opened by the State Government for awarding of the contract. The following

    schedule will be observed in this regard.

    Tender reference No 01

    Date of issue of Tender Document 02.06.2017

    Pre-bid meeting venue State Health &FW Training Centre

    Parimahal

    Date and Time for pre-bid meeting 14.06.2017 at 11.00AM

    Last Date for Receiving Queries 12.06.2017 at 11.00AM

    Last Date for uploading of answers to the queries 16.06.2017 up to 05.00PM

    Last Date and Time for submission of Bids 24.06.2017 up to 03.00PM

    Date & Time of opening of Technical Bids 24.06.2017 at 04.00PM

    Date & Time of opening Financial Bids 28.06.2017 at 11.30AM

    Contact Person, Phone No. CEO (01772629840)

    Email id ceorsbyhp@gmail.com

    Address for Communication: Chief Executive Officer HP Swasthya Bima Yojna Society, Thakur Villa, Kasumpti, Shimla-171009

    Complete Tender details

    Available on www.hphealth.nic.in, www.nrhmhp.gov.in or can be obtained

    from Society office in any working day

    from 1030 hrs to 1630hrs.

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    Table of Contents

    PART I- Information to the bidder ............................................................................................... 5

    1. The Scheme ................................................................................................................................ 5

    2. Objective ..................................................................................................................................... 5

    3. Beneficiaries ............................................................................................................................... 5

    4. Enrolment unit and its definition .......................................................................................... 5 4.1 Unit of Enrolment ................................................................................................................................. 5

    4.2 Size of Family ......................................................................................................................................... 5

    4.3 Definition of Family .............................................................................................................................. 5

    5. Benefits ........................................................................................................................................ 5 5.1 Benefit Package ...................................................................................................................................... 5

    5.2 Package Rate .......................................................................................................................................... 7

    6. Eligible healthcare providers ................................................................................................. 8

    7. District Key Manager and Field Key Officer ..................................................................... 8

    8. Activities to be done by Support Agency (SA) ................................................................... 8 8.3.1 Medical Audit .................................................................................................................................... 12

    8.3.2 Beneficiary Audit ............................................................................................................................. 12

    9. Payment of Fees to Support Agency .................................................................................. 13

    10. Period of Contract .............................................................................................................. 14

    11. Delivery of services by intermediaries ........................................................................... 14

    12. Project office and district office ...................................................................................... 15

    13. Management information systems (MIS) service and Reports ............................... 15

    14. District Kiosk ...................................................................................................................... 16

    15. Call Center Services .......................................................................................................... 16

    16. Penalty clause and termination ....................................................................................... 16

    17. IEC and BCC interventions ............................................................................................. 17

    18. Obligations of State Government/State Nodal Agency ............................................. 17

    19. Support Agency undertaking with respect to provisioning of services ................. 18

    20. Business Continuity Plan .................................................................................................. 19

    PART II Instructions to bidders .............................................................................................. 20

    1. Eligibility criteria.................................................................................................................... 20 1.1 Qualification Criteria ......................................................................................................................... 20

    1.2 Nature of Bidder Entity ..................................................................................................................... 20

    1.3 Canvassing ............................................................................................................................................ 20

    1.4 Misrepresentation by the Bidder ..................................................................................................... 20

    2. Clarifications and queries; addenda; ................................................................................. 21 2.1 Clarifications and Queries ................................................................................................................ 21

    2.2 Amendment of Tender Documents ................................................................................................. 21

    2.3 No Correspondence ............................................................................................................................. 22

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    3. Preparation and submission of bids ................................................................................... 22 3.1 Language of Bid ................................................................................................................................... 22

    3.2 Validity of Bids..................................................................................................................................... 22

    3.3 Cost ......................................................................................................................................................... 22

    3.4 Formats and Submission of the Bid ................................................................................................ 23

    4. Bid submission ......................................................................................................................... 23 4.1 Technical Bid Submission ................................................................................................................. 23

    4.2 Financial Bid Submission .................................................................................................................. 23

    4.3 General Points for Bid Submission ................................................................................................. 24

    4.4 Time for Submission of Bids ............................................................................................................. 24

    5. Opening of bids ....................................................................................................................... 24

    6. Evaluation of bids and selection of successful bidder .................................................... 25 6.1 Technical Bid Evaluation .................................................................................................................. 25

    6.2 Responsiveness of Financial Bids ........................................................