HIGHEST DUTY

My Search for What Really Matters

By Captain Chesley Sullenberger

with Jeffrey Zaslow

Presented by Traci Miller, Megan Comstock & Jenna Matthey

Tuesday, October 12, 2010

Overview Military Leadership and Management

Knowledge + Skills = Success!

Aviate, Navigate, Communicate

Captain Chesley “Sully” Sullenberger

Born on January 23, 1951 in Grayson County, Texas

American airline transport pilot safety expert and accident investigator

Formerly US Airways Captain best known for Flight 1549

Now resides in California with his wife Lorrie and adopted daughters, Kate and Kelly

Jeffrey Zaslow Born in Philadelphia, PA in

1958 American journalist and a

columnist for The Wall Street Journal. His column “Moving On”

focuses on life transitions and often attracts wide media interest

Author or coauthor of three bestselling books: The Last Lecture (2008)

with Randy Pausch Highest Duty with Capt.

Chesley Sullenberger (2009) The Girl From Ames

Key Themes Throughout the book, Chesley Sullenberger uses

numerous examples and stories to illustrate many of the same leadership themes. Specifically, he talks about the following:

Professionalism in management Learning from others mistakes, being thankful Rising to the occasion Drawing on your knowledge and skill to

create new and effective solutions Recognizing that everyone is of value and

necessary to create a successful result.

Military Leadership & Management

Crash or Burns: Times in the air until they hit the birds: 95

sec Time it took from they hit the birds until they

crashed: 3 minutes and 28 sec Specifications of plane landing: angles, etc. Chapters 8 & 9 Based off of Sully’s Military based leadership

training Book Display of MLM: “Doing What Is Right”

Military Leadership & Management

To get promoted, must be a good politician

Must develop alliances and find well connected mentor

Importance of networking

Military Leadership & Management

Strategic Leadership

BE-KNOW-DO

Influencing, Operating, Improving

Military Leadership & Management

Knowledge + Skills = Success Crash or Burns: How many people were in airplane accidents

prior to Flight 1549: 2 people How many passengers were on Flight 1549

(excluding crew): 150 How many people on that flight touched or

looked at the safety procedures manual 12 of 150 people

Chapter 10 Optimism “Climb to the Top”

Knowledge + Skills = Success

Knowledge + Skills = Success

Aviate, Navigate, Communicate Chapter 13: Disaster has stuck- literally! Leadership/management theme Story How it applies

Expectations Leaders prepare for specific

predicted outcomes. Sully was an experienced & talented pilot had the positive

expectation that he would never crash an airplane.

GOOD! And may have led to successful outcome based on

theories…

Expectations Pygmalion Leadership: Power of Positive

Expectations First captured by psychologist Robert Rosenthal in his study of

elementary school children in 1992 Higher expected outcomes led to positive expectations lead to

more positive individual & team outcomes “Self-fulfilling prophecy”

Theory Y Management Douglas McGregor of MIT in the 1960s “Theory X/Theory Y “

views of motivation Positive view on the workplace and motivation:

Leader assumes employees are ambitious and self-motivated and exercise self-control

Believe that employees will learn to seek out and accept responsibility and to exercise self-control and self-direction in accomplishing objectives to which they are committed

Effectively Leading in His “New Career” as a

National HeroAfter retiring from US Airways on March 3, 2010, Sully used his newly found fame as a national leader:

International speaker on airline safety Helped to develop new protocols for airline safety. Co-chairman of the Experimental Aircraft

Association’s Young Eagles youth introduction-to-aviation.

Ranked 2nd in TIME Magazine’s Top 100 Most Influential Heroes and Icons of 2009.

Testified before the U.S. House of Representative's Subcommittee on Aviation of the Committee on Transportation & Infrastructure on February 24, 2009, regarding the unethical cut of salaries and pensions of airline pilots.

True Leader & Man of Character A few weeks after the crash, it was

revealed that Sullenberger had lost a library book about professional ethics, Just Culture: Balancing Safety and Accountability, in the plane's cargo hold. When Sullenberger telephoned the library to notify them of the lost book, it waived the usual fees. New York City Mayor Bloomberg replaced the book when presenting Sullenberger with the Key to the City of New York

Conclusion Book filled with take home themes of

leadership and heroism Specifically, Sully’s military experience,

optimism, and positive expectations led to the successful emergency landing of Flight 1549 and saved the lives of 155 passengers and crew.

Questions?