Hey Coach ! (Effective Coaching Skills for Project Managers) Presented by: John Kaman of John Kaman & Associates © 2002 John Kaman & Associates, Ltd

Hey Coach !(Effective Coaching Skills for Project Managers)

Presented by:

John Kaman

of John Kaman & Associates

© 2002 John Kaman & Associates, Ltd.

© 2002 Copyright John Kaman & Associates [email protected]

Agenda

What is Coaching ? How to Coach Benefits of Coaching Questions


An effective P.M. knows how to:

Lead

Manage

Mentor

Coach


Leadership

Leadership is about creating a world team to which people want to belong.

Gilles Pajou

It’s about: vision, mission, goals and

creating the environment


Managing

Managing is doing the things right, it’s getting things done through others.

Peter Drucker

It is making sure the day to day tasks and details get done.


Mentoring

Mentoring is imparting knowledge and

know how in a caring environment,

i.e., the leader as teacher.

Peter Koestenbaum


Coaching Coaching can be defined as the

facilitation of mobility. It is the art of creating an environment, through conversation that facilitates a process by which a person can move toward their desired goals in a fulfilling manner.

W. Timothy Gallwey

……The coach is not the problem solver.


Telling

Listening

Asking Questions

Focus


How to coach:

Coaching is about: Being in Rapport Listening Asking Powerful Questions

Using Powerful Language Dancing in the Moment Holding People Accountable


Rapport

It’s about the other person…it’s not about

you

Develop rapport by asking questions

about the other

person….entering their world.

“Walk a mile in their moccasins”


Listening Listening for meaning

We can listen at 500 wpm, people can speak at 200 wpm.

Internal dialog will make it impossible to listen.


Use Silence…… & l i s t e n

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Powerful Questions (open ended)

….A sample: What do you want ? What do you propose to do ? How will this be a benefit to the

project ? Think about somebody you know who

has..? Has there ever been a time when…?


Opened Ended vs Closed Questions…

Open Ended typically begin with:What, When, Where, How… etc.

Closed Questions typically begin with:

Do, Can, Will…etc.


Telling or asking closed ended questions saves people from having to think. Asking open ended questions causes them to think for themselves.

Coaching questions compel attention for an answer, focuses attention for precision and creates a feedback loop. Instructing does none of these.

John Whitmore


Power of language

Powerful Words:Yes No I don’t knowAnd I will / I won’t Choose

Ineffective Words Maybe Hopefully We’ll see But Have to Should


Exercise

Yes and what I like about your idea is…..

and………….(add your own new idea)


Dancing in the moment Using your intuition

Being OK with not having an answer

or come back.

Being in the present moment.


Benefits of Good Coaching

Increased:

Awareness

Responsibility Learning

Improved Performance


Project Manager as Coach…

Helps the Person Being Coached:

Discover His/Her Own Answers Develop His/Her Plans Take Ownership & Be Accountable Improve Follow-through Reach Their Desired Outcomes


Tips….Project Manager as Coach

Ask open ended questions and be willing to wait for the answer ….(use silence)

Listen for the message that is being sent, and the message

beneath the message. (it is not about you, it is about the other person).

Learn to trust your intuition.

Project Management is a team effort so use “we”, or the “team”, not “I”.


Questions ??


Thank You

John Kaman

Visit our web site: www.pmascoach.com to find out more about our 2 day course: “Project Manager as Coach™”

or contact us at (612) 926-5566

Documents

Hey Coach ! (Effective Coaching Skills for Project Managers) Presented by: John Kaman of John Kaman & Associates © 2002 John Kaman & Associates, Ltd