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Healthcare Workforce Management Optimization Strategies Healthcare Workforce Management Optimization Strategies
Summary Results August, 2012Summary Results August, 2012
Observations and ConclusionsObservations and Conclusions
Ø Filling open shifts and controlling labor costs top the list of workforce management challenges.
Ø Responders worry most about ensuring safe, high quality care and controlling labor costs,
followed closely by employee satisfaction.
Ø Budget constraints are the the number one obstacle to improving workforce management.
Ø In assessing processes, responders see the most room for improvement in controlling labor costs
Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print
and digital form without the express written consent of Gatepoint Research and Kronos.Slide 2
Ø In assessing processes, responders see the most room for improvement in controlling labor costs
and balancing schedules.
Ø Payroll and time & attendance are widely automated. Talent and acuity management are not –
less than 20% of responders have automated these processes.
Ø No one workforce management solution dominates – several vendors hold about a quarter of the
market. Most responders use more than one vendor.
Program OverviewProgram Overview
Ø In July 2012, Gatepoint Research invited selected executives to participate in
a survey themed Healthcare Workforce Management Optimization
Strategies. Candidates were invited via email and 102 executives
participated.
Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print
and digital form without the express written consent of Gatepoint Research and Kronos.Slide 3
Ø 100% of responders are at the Director Level or above with 66% at VP or
CxO level.
Ø 100% of responders participated voluntarily; none were engaged using
telemarketing.
What workforce management challenges do you face?What workforce management challenges do you face?
42%
50%
54%
55%
Aligning appropriate skilled caregiver to fluctuating patient/resident volume
Recruiting and retaining high quality staff
Controlling labor costs
Filling open shifts with available, qualified, cost-effective employees
Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print
and digital form without the express written consent of Gatepoint Research and Kronos.Slide 4
Filling open shifts and controlling labor costs top the list of workforce management challenges.
1%
22%
33%
0% 10% 20% 30% 40% 50% 60%
Lack of visibility to laborproductivity information
Inability to empower staff to manage their work schedule
Reliance on manual staffing and scheduling processes
to fluctuating patient/resident volume
What workforce management issues most concern you in the coming 12 to 24 months?
(Rate 1 to 5, 1 = least important, 5 = critically important)
What workforce management issues most concern you in the coming 12 to 24 months?
(Rate 1 to 5, 1 = least important, 5 = critically important)
4.01
4.17
4.18
4.36
Improving employee hiring and retention
Improving employee satisfaction
Controlling labor costs
Ensuring safe, high quality care
Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print
and digital form without the express written consent of Gatepoint Research and Kronos.Slide 5
Responders worry most about ensuring safe, high quality care and controlling labor costs, followed closely by employee satisfaction.
2.66
2.98
3.37
4.01
1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
Compliance with labor, union, leave and other regulations
Automating/optimizing scheduling
Avoiding care worker fatigue
Improving employee hiring and retention
What obstacles does your organization face in improving workforce management?
What obstacles does your organization face in improving workforce management?
45%
47%
84%
IT resource constraints
Reliance on non-integrated systems
Budget constraints
Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print
and digital form without the express written consent of Gatepoint Research and Kronos.Slide 6
Responders report budget constraints as the the number one obstacle to improving workforce management.
18%
37%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Resistance to technology solutions
Cost justifying proposed solutions
How do you assess your current processes in the following areas?
(Rate 1 to 5, 1 = unsatisfactory, 5 = exceptional):
How do you assess your current processes in the following areas?
(Rate 1 to 5, 1 = unsatisfactory, 5 = exceptional):
3.64
4.11
4.11
Labor and/or union agreement compliance
Delivery of quality care
Regulatory compliance
Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print
and digital form without the express written consent of Gatepoint Research and Kronos.Slide 7
In assessing processes, responders see the most room for improvement in controlling labor costs and balancing schedules.
3.10
3.25
3.50
1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00
Labor cost control
Balanced schedules
Staff safety and fatigue management
Which of the following workforce management processes are automated?
Which of the following workforce management processes are automated?
50%
54%
85%
93%
Staff scheduling
HR
Time & attendance
Payroll
Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print
and digital form without the express written consent of Gatepoint Research and Kronos.Slide 8
Payroll and time & attendance are widely automated. Talent and acuity management are not at less than 20%.
16%
18%
26%
32%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Acuity management
Talent management
Labor analytics
Absence management
Do you use or plan to use workforce management solutions from the following vendors?
Do you use or plan to use workforce management solutions from the following vendors?
22%
24%
24%
24%
25%
Kronos
API Healthcare
ADP
Other
Lawson
Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print
and digital form without the express written consent of Gatepoint Research and Kronos.Slide 9
No one workforce management solution dominates – several vendors hold about a quarter of the market. Most responders use more than one vendor.
1%
3%
5%
17%
0% 5% 10% 15% 20% 25% 30%
OnShift
Concerro
Cerner-Clairvia
ANSOS One-Staff—McKesson
Profile of Responders: Job LevelProfile of Responders: Job Level
VP42%
Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print
and digital form without the express written consent of Gatepoint Research and Kronos.Slide 10
66% of responders are at VP level or above.
CxO24%
Director34%
Profile of Responders: RevenueProfile of Responders: Revenue
<$250 Million74%
Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print
and digital form without the express written consent of Gatepoint Research and Kronos.Slide 11
74% of responders have less than $250 billion in revenue.
$250-499 Million
20%
$500 Million-1.5 Billion
5%
>$1.5 Billion1%
About About
Kronos delivers the most advanced, clinically focused workforce management suite that enable healthcare
organizations to control labor costs, minimize compliance risk, improve workforce productivity
For more information, visit http://www.Kronos.com
Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print
and digital form without the express written consent of Gatepoint Research and Kronos.
For more information, visit http://www.Kronos.com